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-   -   Speed Increases 1st June - 2meg to 4meg (https://www.cableforum.uk/board/showthread.php?t=48795)

Paradox26 10-05-2006 16:59
Re: New Speeds - June 1st
 
Well Im looking forward to it! Bring on 4 Mb ntl.

homealone 10-05-2006 17:02
Re: New Speeds - June 1st
 
Quote:
Originally Posted by Chris W
Quote:
Originally Posted by homealone
<edit> I bow to Chris W's info, he sounds pretty positive about it :tu:
And I bow to Bob who posted this link earlier in this thread:

http://www.ntlworld.com/helpsupport/..._3may_2006.php

Quote:
I am a 2Mb customer, what do I need to do?
Nothing. Customers with 2Mb Broadband accounts will automatically receive 4Mb by the end of June. You will notice your speed is twice as fast. This will show on your ntl bill by the end of June.
Thanks MB, I didn't remember that one :dozey:

Web-Junkie 10-05-2006 19:06
Re: New Speeds - June 1st
 
Is this upgrade to 4mb due to the money they will save when they axe those 6,000 jobs?

etccarmageddon 10-05-2006 19:18
Re: New Speeds - June 1st
 
no, speed increases during 2006 were originally promised around August 2005 - so it's part of the long term plans.

James Henry 10-05-2006 20:12
Re: New Speeds - June 1st
 
Quote:
Originally Posted by Chris W
rolled out region by region- starting on 1st march and aiming for completion by end of june
Umm no if they were starting 1st of March they'd have been going for months which they haven't - starting 1st June and finishing end of did you mean? ;)

---------- Post added at 20:12 ---------- Previous post was at 20:09 ----------

Quote:
Originally Posted by Web-Junkie
Is this upgrade to 4mb due to the money they will save when they axe those 6,000 jobs?
No it's stuff like offering 10Mbit for £12.99/month that's using the money they're saving with the outsourcing and job cuts. Assholes if they actually spent a few quid on improving service rather than just cutting prices they'd probably get better results in the form of a lot of happy customers sticking with them. Of course that takes skill, hard work and some modicum of giving a toss about your customer rather than just looking at the numbers which seems to be all ntl has been capable of as a company for years.

Hey looking on the bright side they'll have even less to worry about once they've outsourced, they'll just get a nice spreadsheet of average wait time for calls, call handling time, hey ignore that for example 95% of the calls the customer didn't get a first time resolution, that's not on the spreadsheet so who cares, eh?

Outsourcing is the hiding place of pathetic companies that don't want to be responsible for the experience that their customers have, and I'm damn proud to work for a company, an ISP at that, that has no outsourcing and all British customer services and technical support. We may not be perfect but at least we take responsibility for our customers from the huge business right down to the single residential customer paying a few quid a month.

It's not unknown for me to fire an email to a chap in tech support informing him of something as I've read something in a forum and needed to correct him, getting a grateful response and knowing that he's now a more informed member of staff and if asked that question again he'll be fine. He knows that if he needs to know things he can speak to me and I'll help where I can.

That's the advantage of inhouse service. Customer satisfaction is increased as the entire company from the people answering the phones for 10k a year right through to the more senior engineers on 40k a year feel a responsibility to their customers, as there's a direct line through the company linking them all.

Outsourcing REALLY blows in my opinion, a cowardly way out for companies that don't care about their customers and just want to get them off the phone as cheaply as possible.

homealone 10-05-2006 20:52
Re: New Speeds - June 1st
 
Quote:
Originally Posted by James Henry
<snip>

It's not unknown for me to fire an email to a chap in tech support informing him of something as I've read something in a forum and needed to correct him, getting a grateful response and knowing that he's now a more informed member of staff and if asked that question again he'll be fine. He knows that if he needs to know things he can speak to me and I'll help where I can.

That's the advantage of inhouse service. Customer satisfaction is increased as the entire company from the people answering the phones for 10k a year right through to the more senior engineers on 40k a year feel a responsibility to their customers, as there's a direct line through the company linking them all.

Outsourcing REALLY blows in my opinion, a cowardly way out for companies that don't care about their customers and just want to get them off the phone as cheaply as possible.
absolutely, our 'Customer Care' people sometimes get technical queries they can't answer, but they know they can contact our team & get the info they need. "I'll look into that for you sir, and phone you back" - then they make sure they do phone back, once we have done our bit ;) It isn't rocket science :)

James Henry 10-05-2006 20:59
Re: New Speeds - June 1st
 
Quote:
Originally Posted by homealone
absolutely, our 'Customer Care' people sometimes get technical queries they can't answer, but they know they can contact our team & get the info they need. "I'll look into that for you sir, and phone you back" - then they make sure they do phone back, once we have done our bit ;) It isn't rocket science :)
Evidently it is, certain multi-billion pound Nasdaq listed companies appear to have extreme difficulty with it.

circlestech 10-05-2006 21:03
Re: New Speeds - June 1st
 
Hello,

Is the 1mb service being upgraded?

Thanks

Chris W 10-05-2006 21:08
Re: New Speeds - June 1st
 
Quote:
Originally Posted by benheaven
Hello,

Is the 1mb service being upgraded?

Thanks
check the link in post 200 of this thread.

short answer - no.

homealone 10-05-2006 21:23
Re: New Speeds - June 1st
 
Quote:
Originally Posted by James Henry
Quote:
Originally Posted by homealone
<snip> It isn't rocket science :)
Evidently it is, certain multi-billion pound Nasdaq listed companies appear to have extreme difficulty with it.
so it would seem, no doubt one of the reasons that you left? ;)

James Henry 10-05-2006 21:27
Re: New Speeds - June 1st
 
Quote:
Originally Posted by homealone
so it would seem, no doubt one of the reasons that you left? ;)
Nah purely financial (and hasn't that gone completely wrong!).

homealone 10-05-2006 21:53
Re: New Speeds - June 1st
 
Quote:
Originally Posted by James Henry
Quote:
Originally Posted by homealone
so it would seem, no doubt one of the reasons that you left? ;)
Nah purely financial (and hasn't that gone completely wrong!).
well, anyway, about the new speeds :D

my kit should manage 4Mb/s I hope they don't, ever, try to put me up to 10 :)

- I'd need a new router, for a start ;)

<edit> I said 4 Gig :blush:

AndrewJ 10-05-2006 22:43
Re: New Speeds - June 1st
 
I am one if not the only person on 10mb who gets full speeds, and unlimted will be welcomed by me :D

Sounds great and the 512k upload is fine with me, 1mb would be the dogs nut's but I think give it time and NTL will do this.

th'engineer 10-05-2006 23:03
Re: New Speeds - June 1st
 
thats assuming they go live then

Adcuz 11-05-2006 07:49
Re: New Speeds - June 1st
 
Quote:
From 1 June, ntl customers taking the cable companyââ‚à ‚¬Ã¢â€žÂ¢s 2Mb service will receive a free bandwidth boost to up to 4Mbp/s, at the same price of £24.99 a month. The upgrades will be carried out on a rolling basis throughout June.

ntl will also remove the 75GB usage allowance from its up to 10Mb service, meaning the 1Mb, 4Mb and 10Mb broadband tiers will all offer the freedom of uncapped surfing. All services will also continue to include the ntl Netguard PC security package.

Chad Raube, director of internet services at ntl Telewest, said: †œWeÃƒÂ¢à ¢â€šÂ¬Ã¢â€Š¾Ã‚¢ve got a solid track record of giving customers more for their money and these broadband upgrades are the latest example of how weâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢ll continue to add value.ÃƒÂ¢Ã¢â€šà ¬Ã‚Â

Consumers can find out more about ntlââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s bundle of digital TV, broadband internet and telephone services at www.ntl.com/home.
Notes to Editors
On 3 March 2006, ntl Incorporated completed a merger with Telewest Global, Inc. creating the UK's largest provider of residential broadband and the UK's leading provider of triple play services. The company operates under the name of ntl Incorporated.

ntl offers a wide range of communications and entertainment services to more than 5 million residential customers. ntl's networks can service more than 12 million homes - 50% of UK households - and 85% of UK businesses.

These broadband service changes will effect ntl customers, not households currently receiving Telewest services.

High-resolution images are available for the media to download free of charge at www.vismedia.co.uk
http://www.ntl.com/mediacentre/press/display.asp?id=826

lardboy 11-05-2006 08:01
Re: New Speeds - June 1st
 
I couldn't find any info on this using search so -

Does anybody know how my creaky old terajet will handle the new 4Mb service. I don't want to change my beloved black box.

Thanks.

Rone 11-05-2006 12:12
Re: New Speeds - June 1st
 
Might get some decent ntl pricing soon, Bulldog are now offering upto 16meg adsl, for £24.99 unlimited usage.
At least all this cut pricing can [not always] be good for the consumer: us. ;)

dragon 11-05-2006 15:03
Re: New Speeds - June 1st
 
for a moment there i thought the upgrade had come early but i think its just steam can't count it says 360kb/s - 400kb/s but all the speed tests ive done so far show its still 2mbit/200kps

Druchii 11-05-2006 15:43
Re: New Speeds - June 1st
 
Quote:
Originally Posted by dragon
for a moment there i thought the upgrade had come early but i think its just steam can't count it says 360kb/s - 400kb/s but all the speed tests ive done so far show its still 2mbit/200kps
Steam usually can't count, but who knows, do NTL actually show when upgrades are complete? And why not check the modems config to see if you are actually on 4Mb ?

dragon 11-05-2006 16:01
Re: New Speeds - June 1st
 
Quote:
Originally Posted by Druchii
Steam usually can't count, but who knows, do NTL actually show when upgrades are complete? And why not check the modems config to see if you are actually on 4Mb ?

its a sb4100 i don't think it says in the config :erm:

Mick Fisher 11-05-2006 16:16
Re: New Speeds - June 1st
 
Quote:
Originally Posted by lardboy
I couldn't find any info on this using search so -

Does anybody know how my creaky old terajet will handle the new 4Mb service. I don't want to change my beloved black box.

Thanks.
It will handle it easily. I'm on 10meg with a Tjet and get 8.1meg so 4meg will be a p**** of p*** for it.

:tu: :tu:

Will73 11-05-2006 16:26
Re: New Speeds - June 1st
 
How about my trusty NTL home: 100 modem?

It currently does 2Meg with no problems - always get average of 1.95Meg on the DSLZone speed test :)

Will it do 4Meg when i get boosted in June?

popper 11-05-2006 17:54
Re: New Speeds - June 1st
 
Quote:
Originally Posted by dragon
for a moment there i thought the upgrade had come early but i think its just steam can't count it says 360kb/s - 400kb/s but all the speed tests ive done so far show its still 2mbit/200kps
funny thing is ,when i re-joined in nov, the modem was set for 2mbit/256kps, but now its droped to 2mbit/200kps,
since my lad has been starting his game servers for a few weeks now, i miss that extra 56k at these times.

i suppose marketing did that so they can say double the upload rate, but i think its wrong of them to do that, even if we only have a few weeks until we get the better upload rates.

AbyssUnderground 11-05-2006 17:57
Re: New Speeds - June 1st
 
Quote:
Originally Posted by popper
funny thing is ,when i re-joined in nov, the modem was set for 2mbit/256kps, but now its droped to 2mbit/200kps,
since my lad has been starting his game servers for a few weeks now, i miss that extra 56k at these times.

i suppose marketing did that so they can say double the upload rate, but i think its wrong of them to do that, even if we only have a few weeks until we get the better upload rates.
Youll probably find that changed a while back. Ever since I was on 2Mbps its been 200Kbps upload.

bilal 11-05-2006 18:04
Re: New Speeds - June 1st
 
I hope we dont have to wait the whole month and can just upgrade online like the upgrade for 1mb to 2mb. If it can only be done by area by area basis i bet i will get it at the end :(

Chrysalis 11-05-2006 18:41
Re: New Speeds - June 1st
 
Quote:
Originally Posted by James Henry
Not really, and you're comparing apples and oranges there.
yeah they different technologies as such, I was just trying to compare the first point of contention with each other.

AndrewJ 12-05-2006 15:04
Re: New Speeds - June 1st
 
Whats the rumor n some other forums about 1m upload to 10mb customers after the 4mb rollout is complete.

chrisjackson1985 12-05-2006 17:56
Re: New Speeds - June 1st
 
i dont know about a 1mb upload speed, but there are rumours that when the ntl tiers all get switched to 10mb, with the current 10mb users staying unlimited, the 34.99 tier will switch to 20mb, but again .. this is just a rumour :) lol

Chris W 12-05-2006 18:29
Re: New Speeds - June 1st
 
guys, lets keep this discussion to the speed upgrades that have been announced and confirmed, let's not fill it with rumours. thanks.

AndrewJ 12-05-2006 19:35
Re: New Speeds - June 1st
 
hmmm 1mb upload

Chris W 12-05-2006 22:19
Re: New Speeds - June 1st
 
Quote:
Originally Posted by Saxo
hmmm 1mb upload
Quote:
Originally Posted by Chris W
guys, lets keep this discussion to the speed upgrades that have been announced and confirmed, let's not fill it with rumours. thanks.

Gizzy 12-05-2006 22:39
Re: New Speeds - June 1st
 
I would just like a working broadband connection ... is that too much to ask?

James Henry 12-05-2006 23:03
Re: New Speeds - June 1st
 
Of course not but the moderators here don't work for ntl and are not responsible for any issues you may have with ntl.

This board is here for all customers, and is divided into topics for ease of use. It would get extremely messy if people posted in several totally unrelated threads. This one is dealing with the speed upgrades on June 1st.

---------- Post added at 23:03 ---------- Previous post was at 22:59 ----------

Quote:
Originally Posted by Chris W
guys, lets keep this discussion to the speed upgrades that have been announced and confirmed, let's not fill it with rumours. thanks.
Ermm ok.

2Mbit/200k -> 4Mbit, 400k. 10Mbit unlimited. Convo over really if we can only deal in facts :(

Speculation is always good, even if it's unlikely :)

peterattheboro 15-05-2006 23:37
Re: New Speeds - June 1st
 
Whats happening with newsgroups?

I believe Telewest has access to every group. Is NTL going to be the same?

IanUK 16-05-2006 10:17
Re: New Speeds - June 1st
 
It would be great if NTL would carry the bigger binary groups, but I would be surprised, so TW carries the big binaries ?

ppolo99 16-05-2006 14:18
Re: New Speeds - June 1st
 
so is 1mb going to 2mb?

AbyssUnderground 16-05-2006 14:51
Re: New Speeds - June 1st
 
Quote:
Originally Posted by ppolo99
so is 1mb going to 2mb?
Already been answered: No.

This is because if they do that people on 2Mbps will downgrade to stay at the same speed they've been at for the last 12 months (ish) at a lower price.

Horace 16-05-2006 22:37
Re: New Speeds - June 1st
 
You could say that's what some 10meg customers may decide to do ;).

chrisjones 17-05-2006 08:51
Re: New Speeds - June 1st
 
I had a nice lil 'letter' from NTL to say that prices were changing for some customers from June 1st, no mention of a speed upgrade though?

Jon T 17-05-2006 08:58
Re: New Speeds - June 1st
 
Do these price changes relate to broadband?

If so, it may be a good idea to post the changes.

orangebird 17-05-2006 09:05
Re: New Speeds - June 1st
 
Quote:
Originally Posted by Jon T
Do these price changes relate to broadband?

If so, it may be a good idea to post the changes.
If you did a little search, you might have found this info already posted and linked too... ;)

chrisjones 17-05-2006 09:05
Re: New Speeds - June 1st
 
flippin eck - dont fancy typing it all, looked like a standard 'glossy' type flyer they send out to all customers.

akane1984 17-05-2006 10:34
Re: New Speeds - June 1st
 
will this be automatic switch up on june first or do we need to ring up?

jem 17-05-2006 12:38
Re: New Speeds - June 1st
 
Quote:
will this be automatic switch up on june first or do we need to ring up?
It's supposed to be automatic.

I'm just wondering who will be the first person to post at about one minute past midnight on the 1st complaining indignantly that his or her speed hasn't gone up?:)

Druchii 18-05-2006 01:01
Re: New Speeds - June 1st
 
Quote:
Originally Posted by jem
It's supposed to be automatic. I'm just wondering who will be the first person to post at about one minute past midnight on the 1st complaining indignantly that his or her speed hasn't gone up?:)
I'll post it anyway... Even if i'm not on NTL ;)

Chrysalis 18-05-2006 03:36
Re: New Speeds - June 1st
 
Quote:
Originally Posted by chrisjones
flippin eck - dont fancy typing it all, looked like a standard 'glossy' type flyer they send out to all customers.
please do, I rarely get these flyers and the ones I do get always a month or so after posted on here.

AbyssUnderground 18-05-2006 15:52
Re: New Speeds - June 1st
 
Has anyone got a free upgrade to 4Mbps without asking as of yet?

chrisjones 18-05-2006 16:28
Re: New Speeds - June 1st
 
Quote:
Originally Posted by AbyssUnderground
Has anyone got a free upgrade to 4Mbps without asking as of yet?
Without wanting to sound sarcastic - Its not June 1st yet :p::p:

AbyssUnderground 18-05-2006 16:29
Re: New Speeds - June 1st
 
Quote:
Originally Posted by chrisjones
Without wanting to sound sarcastic - Its not June 1st yet :p::p:
Well it says "completed by 1st June" not "commencing on 1st June" so in fact people could already have been upgraded. :D:D:D:D

chrisjones 18-05-2006 16:34
Re: New Speeds - June 1st
 
This NTL we are talking about isnt it? *Sarcasm intended this time.

etccarmageddon 18-05-2006 16:40
Re: New Speeds - June 1st
 
did they specify which year?

jtwn 18-05-2006 16:45
Re: New Speeds - June 1st
 
Don't you say that every time?

Florence 19-05-2006 00:35
Re: New Speeds - June 1st
 
Quote:
Originally Posted by AbyssUnderground
Well it says "completed by 1st June" not "commencing on 1st June" so in fact people could already have been upgraded. :D:D:D:D
The email NTL sent me said completed by the end of June

etccarmageddon 19-05-2006 00:38
Re: New Speeds - June 1st
 
June or July or August - does it matter? as long as it's roughly June?

AbyssUnderground 19-05-2006 07:42
Re: New Speeds - June 1st
 
Quote:
Originally Posted by etccarmageddon
June or July or August - does it matter? as long as it's roughly June?
Yes it does because people are sick of NTL telling us things then changing their minds or not sticking to it.

etccarmageddon 19-05-2006 07:55
Re: New Speeds - June 1st
 
sometimes it isn't about changing minds it's because it look longer than expected.

Downloads 19-05-2006 08:01
Re: New Speeds - June 1st
 
Quote:
Originally Posted by etccarmageddon
June or July or August - does it matter? as long as it's roughly June?
It definitely does matter. Whilst you are right in that it's no bother really, no one's lives will be affected adversly and no one should get all angry about it. A big company like NTL shouldn't release specific dates if they can't stick to them. It's deffinitely not professional and obviously doesn't breed confidence in customers that they are with a company that knows what they are doing.

Florence 19-05-2006 08:11
Re: New Speeds - June 1st
 
The only specific date I had officially from NTL was they were starting to upgrade the 2mb customers to 4mb during June and it wouod be completed by the end of June. They are rolling it out area at a time.



Personally with what my connection is like in the evening this upgrade is useles as most nights I am on 512 to 600k until after midnight so what is 4mb going to do to the network. Its already under strain and tech support in India say its my computer. The connectionis fine by day slows after 7pm and is ok again after 12pm ish.


I would rather they stopped all the crap and sorted out the network soit works as before where regardless of time the speed was steady.

bonzoe 19-05-2006 18:24
Re: New Speeds - June 1st
 
Quote:
Originally Posted by gruff_rhodes
It's deffinitely not professional and obviously doesn't breed confidence in customers that they are with a company that knows what they are doing.
:confused: "A company that knows what they are doing" - don't think you meant that, but we all make mistakes:D :D

2||Para 19-05-2006 19:50
Re: New Speeds - June 1st
 
Quote:
Originally Posted by bonzoe
:confused: "A company that knows what they are doing" - don't think you meant that, but we all make mistakes:D :D
Made perfect sense to me,try reading it again.:D

Chrysalis 19-05-2006 23:10
Re: New Speeds - June 1st
 
the gap between the first area and last area of rollout should be under 4 weeks, if any longer and I was in a late area I would ask for a discount on the basis another area is getting more for same price.

just my own thoughts.

Florence 20-05-2006 12:57
Re: New Speeds - June 1st
 
With all teh changes that NTL are implementing regardless of if they are good for the company the increse in speeds could be bad.

I have found a good way to log my speeds and can keep screenshots for proof of the low speeds in the evening.

Pea-Pod 20-05-2006 18:11
Re: New Speeds - June 1st
 
I'm on 1MB service, can I upgrade to the 2MB service online, or do I need to call Cust Services. And does anyone know the difference in price going from 1MB to 2MB?

I have a PACE STB will this be okay for the 2MB speeds, or will I need to request a Samsung box?

Graham M 20-05-2006 18:17
Re: New Speeds - June 1st
 
Quote:
Originally Posted by Pea-Pod
I'm on 1MB service, can I upgrade to the 2MB service online, or do I need to call Cust Services. And does anyone know the difference in price going from 1MB to 2MB?

I have a PACE STB will this be okay for the 2MB speeds, or will I need to request a Samsung box?
You will need to phone CS because you are using an STB.

1MBit 17.99 (or as it 14.99 now)?
2MBit 24.99

homealone 20-05-2006 18:20
Re: New Speeds - June 1st
 
Quote:
Originally Posted by Pea-Pod
I'm on 1MB service, can I upgrade to the 2MB service online, or do I need to call Cust Services. And does anyone know the difference in price going from 1MB to 2MB?

I have a PACE STB will this be okay for the 2MB speeds, or will I need to request a Samsung box?
online upgrades aren't available for set top boxes, you will need to call customer services.

The pace box should handle 2meg ok, but you may want to double check it will be ok for the forthcoming increase to 4meg. I think it will be ok, but it is worth checking :)

<edit> :wavey: Zeph :)

Pea-Pod 20-05-2006 19:30
Re: New Speeds - June 1st
 
Okay cheers Zeph & Homealone - I'll probably give Customer Services a ring, and while I'm at it request a change to a Samsung box, because eventually we'll all be on 4MB+ and beyond broadband.

dbateman2k5 21-05-2006 18:15
Re: New Speeds - June 1st
 
Just a quick pointer... Pace STBs cannot handle anything higher than 1Mb broadband, so for 2Mb/4Mb you will need to have your Pace STB swapped out to a Samsung STB

akane1984 21-05-2006 19:36
Re: New Speeds - June 1st
 
cansomeone post a link to where i can see all the models of modems from ntl?

grubbymitts 21-05-2006 21:23
Re: New Speeds - June 1st
 
Quote:
Originally Posted by akane1984
cansomeone post a link to where i can see all the models of modems from ntl?
http://search.ebay.co.uk/search/sear...itle=ntl+modem

:rofl:


sorry

Web-Junkie 22-05-2006 13:58
Re: New Speeds - June 1st
 
If these modems are NTL's property why are NTL not asking e-bay to stop them being sold?

imran 22-05-2006 19:04
Re: New Speeds - June 1st
 
I am on the NTL 10Mbps package and this morning I was getting about 9.1Mbps about 11AM ish, but now I am getting the below:

Mon, 22 May 2006 18:02:49 GMT

1st 512K took 2573 ms = 199 KB/sec, approx 1640 Kbps, 1.6 Mbps
2nd 512K took 2274 ms = 225.2 KB/sec, approx 1856 Kbps, 1.81 Mbps
3rd 512K took 2924 ms = 175.1 KB/sec, approx 1443 Kbps, 1.41 Mbps
4th 512K took 2153 ms = 237.8 KB/sec, approx 1959 Kbps, 1.91 Mbps

Overall Average Speed = approx 1725 Kbps, 1.68 Mbps

Florence 28-05-2006 20:34
Re: New Speeds - June 1st
 
Quote:
Originally Posted by imran
I am on the NTL 10Mbps package and this morning I was getting about 9.1Mbps about 11AM ish, but now I am getting the below:

Mon, 22 May 2006 18:02:49 GMT

1st 512K took 2573 ms = 199 KB/sec, approx 1640 Kbps, 1.6 Mbps
2nd 512K took 2274 ms = 225.2 KB/sec, approx 1856 Kbps, 1.81 Mbps
3rd 512K took 2924 ms = 175.1 KB/sec, approx 1443 Kbps, 1.41 Mbps
4th 512K took 2153 ms = 237.8 KB/sec, approx 1959 Kbps, 1.91 Mbps

Overall Average Speed = approx 1725 Kbps, 1.68 Mbps
Hi Imran its plan to see Manchester is maxed out and NTL need to spend some money.. OH I forgot they have none now after buying telewest and reducing some customers bills. It happens at peak times an weekends Imran I have 2mb and end up with 516K when its bad.
The best thing is to contact them let them know and keep it logged.

etccarmageddon 29-05-2006 22:24
Re: New Speeds - June 1st
 
same problem here

Mon, 29 May 2006 21:23:19 UTC

1st 512K took 1702 ms = 300.8 KB/sec, approx 2479 Kbps, 2.42 Mbps
2nd 512K took 4036 ms = 126.9 KB/sec, approx 1046 Kbps, 1.02 Mbps
3rd 512K took 1653 ms = 309.7 KB/sec, approx 2552 Kbps, 2.49 Mbps
4th 512K took 1732 ms = 295.6 KB/sec, approx 2436 Kbps, 2.38 Mbps

Overall Average Speed = approx 2128 Kbps, 2.08 Mbps



and I've been getting 1meg speeds mostly - I recon the upgrades to the middle tier have just been applied!!!

Zee 29-05-2006 22:58
Re: New Speeds - June 1st
 
Same here, in the North West London area.

Mon, 29 May 2006 21:57:23 UTC

1st 512K took 5656 ms = 90.5 KB/sec, approx 746 Kbps, 0.73 Mbps
2nd 512K took 1969 ms = 260 KB/sec, approx 2142 Kbps, 2.09 Mbps
3rd 512K took 1578 ms = 324.5 KB/sec, approx 2674 Kbps, 2.61 Mbps
4th 512K took 1344 ms = 381 KB/sec, approx 3139 Kbps, 3.07 Mbps

Overall Average Speed = approx 2175 Kbps, 2.13 Mbps

Anyway, regarding the posts about prices.

they have 512k @ £14.99 till 30th June and i heard 1Mbps is going up to £18.99 per month? Or am i wrong?

chocky909 29-05-2006 23:19
Re: New Speeds - June 1st
 
This thread isn't to report problems with your BB connections. It's to discuss the upcoming speed increase from 2mb -> 4mb. There are plenty of other, more appropriate threads already.

Of course if you reckon it's related to the increase then you may have a point but it's difficult to tell IMO. I don't see how any of these problems could be attributed to the speed increase when no one has been upgraded yet.

Anyway I'm not a mod so feel free to ignore me.

Stuart 29-05-2006 23:37
Re: New Speeds - June 1st
 
Quote:
Originally Posted by chocky909
This thread isn't to report problems with your BB connections. It's to discuss the upcoming speed increase from 2mb -> 4mb. There are plenty of other, more appropriate threads already.

Of course if you reckon it's related to the increase then you may have a point but it's difficult to tell IMO. I don't see how any of these problems could be attributed to the speed increase when no one has been upgraded yet.

Anyway I'm not a mod so feel free to ignore me.

I am a mod, and I agree. This thread is starting to wander off topic.

Zee 30-05-2006 01:43
Re: New Speeds - June 1st
 
I don't think it's going off-topic at all.

If NTL are not able to give customers even 4Mbps on the 10Mbps package, how are they going to manage 4Mbps on the 4Mbps package?

etccarmageddon 30-05-2006 07:57
Re: New Speeds - June 1st
 
Quote:
Originally Posted by BarFly
Hi Guys,

New speeds being released on june 1st.

2mb > 4mb with upload increasing to 400kb > unlimited usage

10mb goes unlimited.....

no price increase, another free upgrade for users.......;)
this is the original topic starter and my point is, you may be given a speed increase on 1st of June but based on my experience of the 10meg service, your highest speed would be probably 3meg with instances where it drops to 1meg. unless of course they're going to rig it so only the 10meg users see huge contention affects.

UncleBooBoo 30-05-2006 09:21
Re: New Speeds - June 1st
 
And they say cable is better than adsl???

You may not get a loss due to distance but you still get a loss all the same!

Florence 30-05-2006 09:21
Re: New Speeds - June 1st
 
Quote:
Originally Posted by Jack001
I don't think it's going off-topic at all.

If NTL are not able to give customers even 4Mbps on the 10Mbps package, how are they going to manage 4Mbps on the 4Mbps package?
If they can't manage a stable 2mb on a 2mb package teh 4mb is going to be like BT's ADSLmax all over the place but never hitting the mark :D

Might even make BT's option a better option.

Like I said I drop every evening and at weekends so its traffic on the UBRs not my PC as tech support in India say. There is no use paying all that money to be told its my end when its clearly NTLs.

Now its half term in Manchester lets see what happens during the day.

mcmanic 30-05-2006 10:40
Re: New Speeds - June 1st
 
Cannot wait, TBH i've never had any speed issue's (only NTL120 firmware issue's in the past) and have always been able to maintain the full 3meg, then 10meg than when i downgraded to 2meg unlimited and expect no difference when we go 4meg. I must be one of the lucky few with hardly any-one on my UBR cos i live in a poor area

Griffin 30-05-2006 11:04
Re: New Speeds - June 1st
 
Quote:
Originally Posted by Jack001
I don't think it's going off-topic at all.

If NTL are not able to give customers even 4Mbps on the 10Mbps package, how are they going to manage 4Mbps on the 4Mbps package?
I know it seems duff the speeds not matching or getting near what they are supposed to, but all isp's NTL included have that general cop out of a lame excuse that the speeds are up to 10 mb or what ever the speed may be.
I will admit this seems wrong that any isp's are able to get away with a huge speed difference but until you get a fair & honest company this will always be the case. In an ideal world a maximum of 10% difference in stated speed & real speed would be acceptable but this would have to be a + & - difference. At least all packages are uncapped with NTL so thats a big plus

jtwn 30-05-2006 11:09
Re: New Speeds - June 1st
 
Quote:
Originally Posted by acoolwelshbloke
And they say cable is better than adsl???

You may not get a loss due to distance but you still get a loss all the same!
blablabla

Two different things.

Zee 30-05-2006 11:17
Re: New Speeds - June 1st
 
I really don't mind not getting 10Mbps, don't get me wrong, i couldn't mind getting 7Mbps but i'm getting 2Mbps and even 512K at times, it just isn't right.

Hopefully ntl: will improve the service for all by the time the upgrades are completed, lets just hope shall we?

Florence 30-05-2006 11:34
Re: New Speeds - June 1st
 
Quote:
Originally Posted by Jack001
I really don't mind not getting 10Mbps, don't get me wrong, i couldn't mind getting 7Mbps but i'm getting 2Mbps and even 512K at times, it just isn't right.

Hopefully ntl: will improve the service for all by the time the upgrades are completed, lets just hope shall we?
Doubt they have enough money to upgrade anything. after all there are the companies they have bought and all those reduced rate customers. When it all adds together it will perhaps stop any upgrades or the Share holders will be getting no dividends.

etccarmageddon 30-05-2006 11:46
Re: New Speeds - June 1st
 
so you will get new speeds on 1st of june, well new 'official' speed levels but the reality may not be any better than before!

peterattheboro 31-05-2006 01:38
Re: New Speeds - June 1st
 
Anyone found out what's happening with the newsgroups yet?

Will NTL provide access to all groups like Telewest do?

Enuff 31-05-2006 03:04
Re: New Speeds - June 1st
 
Quote:
Originally Posted by peterattheboro
Anyone found out what's happening with the newsgroups yet?

Will NTL provide access to all groups like Telewest do?
Would be nice if they did.

Martyn 31-05-2006 05:08
Re: New Speeds - June 1st
 
how do we no if we are upgraded?? do i have to call them and haver a hour and half phone call, like when upgrading from 1-2mb??

what should i do?

etccarmageddon 31-05-2006 07:13
Re: New Speeds - June 1st
 
it's automatic - sit back and wait for it to happen - you'll know when your area has been upgraded as your speeds will be up and down like I yo-yo I recon!

Martyn 31-05-2006 07:20
Re: New Speeds - June 1st
 
Quote:
Originally Posted by etccarmageddon
it's automatic - sit back and wait for it to happen - you'll know when your area has been upgraded as your speeds will be up and down like I yo-yo I recon!
=-/ so i cud wait all day for nothing?

etccarmageddon 31-05-2006 07:23
Re: New Speeds - June 1st
 
all day! you're an optomist - it wont all happen on June 1st unless there's a miracle.

neoapple 31-05-2006 09:20
Re: New Speeds - June 1st
 
someone over at neowin stated that 1mb users were getting upgraded to 2mb?
That correct?

Chris W 31-05-2006 09:22
Re: New Speeds - June 1st
 
Quote:
Originally Posted by neoapple
someone over at neowin stated that 1mb users were getting upgraded to 2mb?
That correct?
This has not been announced by ntl at the moment- the only speed upgrade that has been announced at the moment is 2meg to 4meg.

neoapple 31-05-2006 09:29
Re: New Speeds - June 1st
 
hmm well thats a let down :(

etccarmageddon 31-05-2006 09:54
Re: New Speeds - June 1st
 
I think it's safe to assume that 1meg users will get a speed upgrade, it's just a question of when and how much. I'd speculate it'd be to 2meg and within 3months and also it'd be screwed by contention.

bilal 31-05-2006 12:16
Re: New Speeds - June 1st
 
Quote:
Originally Posted by etccarmageddon
all day! you're an optomist - it wont all happen on June 1st unless there's a miracle.
Using the tier migration tool hopefully there will be no need to wait throughout June. :dunce:

drable 31-05-2006 13:21
Re: New Speeds - June 1st
 
don't know if its already been posted but i found this on the service status page:

On the morning of Thursday the 1st of June between midnight and 6 AM,
Network upgrades will result in a loss of service in the Baguley, Stockton, Oxford, Andover, Runcorn, Cambridge and the surrounding areas.



perhaps these will be the first lucky areas to get upgraded speeds. fingers crossed!


drable

bilal 31-05-2006 13:50
Re: New Speeds - June 1st
 
Quote:
Originally Posted by drable
don't know if its already been posted but i found this on the service status page:

On the morning of Thursday the 1st of June between midnight and 6 AM,
Network upgrades will result in a loss of service in the Baguley, Stockton, Oxford, Andover, Runcorn, Cambridge and the surrounding areas.



perhaps these will be the first lucky areas to get upgraded speeds. fingers crossed!


drable
I'm not so sure because if you look the same message has been given to other areas in this month and April.

etccarmageddon 31-05-2006 14:03
Re: New Speeds - June 1st
 
Quote:
Originally Posted by bilal
Using the tier migration tool hopefully there will be no need to wait throughout June. :dunce:
how's he going to use tier migration tool to force through his speed upgrade?


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