Re: NTL Internet access problems - 07 Mar 2006
 

So, by the sounds of it, They change one of the two of their IP address of the DNS record to a wrong IP, hence the 50% ish problems?

Re: NTL Internet access problems - 07 Mar 2006
 

Apart from your avatar...

;)

Re: NTL Internet access problems - 07 Mar 2006
 

Live in Harlow, 2M and can only browse about 20% of sites, everything else (including google) can't be displayed.

Re: NTL Internet access problems - 07 Mar 2006
 

strange, it was uploaded onto the cableforum server to :s

oh well reuploaded and all is fine on the avartar front

edit number 2 - http://www.ntl-isp.ntl.com/ServiceStatus/ that owt to do with this?

Re: NTL Internet access problems - 07 Mar 2006
 

Right, i understand. I suggest you put the user on your ignore list if you feel he has nothing of any help to say ;

Complain away hammered, your paying the bloody bill!

Re: NTL Internet access problems - 07 Mar 2006
 

The question is how long will it take the dum users to figure out how to manually configure alternative dns ips? I suggest trying anything NOT on ntls network to be safe. Try bulldog, bt, lots of nice e.u isps etc.

Re: NTL Internet access problems - 07 Mar 2006
 

Ahh, there you go, must have been 'the bug'...

:LOL:

Re: NTL Internet access problems - 07 Mar 2006
 

Hit for me in F'boro as well, google,bbc,ebay etc. all on/off

Re: NTL Internet access problems - 07 Mar 2006
 

Im also using VPN to get out of this one! Nice one.

---------- Post added at 23:16 ---------- Previous post was at 23:08 ----------

Tis near me farnborough. Everyone says to keep using differnet proxies and dns. This only fixed google for me (dns) but https sites still do not work. Thats why you cant sign into hotmail.paypal/banking sites/ebay.

VPN to work for the win! :)

Re: NTL Internet access problems - 07 Mar 2006
 

Cool i can browse the net, ebay bbc hotmail google . my usual sites

Re: NTL Internet access problems - 07 Mar 2006
 

I swear the the langley cache3 operates differently in some way to others, it gives me different errors for pages that aren't working, like remote 404 error pages not the one on the computer.

Re: NTL Internet access problems - 07 Mar 2006
 

The thing that slightly annoys me is that new broadbrand subbers will have no idea of the national problems unless they can view this forum or even get on line in the first place. How bad is it when somebody (who claims to work for ntl) has to ask users on a forum how widespread the problem is?

And madder - don't accuse users of being dumb if you can't spell the word ;)

Re: NTL Internet access problems - 07 Mar 2006
 

Hi people.

Please excuse this newbie but I am also a fellow sufferer (Southampton area) and the proxy server "cache3-lang.server.ntli.net:8080" has worked for me in both IE and Firefox. Can I ask one of you guys a couple of questions please?
1. Can I leave IE set to this for good or will I have to remove it when (if??) NTL get their act together?
2. Does MSN use IE's settings, hence setting the proxy for IE makes MSN work?

Cheers.

Re: NTL Internet access problems - 07 Mar 2006
 

1 NO but it should be fine for a week or two at least.
2 pass - sorta it does but it also has its own settings than can override it, no doubt someone knows the answer better than me.

Re: NTL Internet access problems - 07 Mar 2006
 

I also have problems here in Guildford. The connection has been rock solid for months so I guess it's a nationwide problem. Currently using backup ADSL line :)

Re: NTL Internet access problems - 07 Mar 2006
 

Looks like problems have eased or solved now probaly easier to do now as peak time has passed, except in my local area Leicestershire where a local fault is affecting LE1,LE2,LE3,LE4 and LE6 a power failure i believe from engineer contact but he was unsure about the major problems this evening as seems to be more than one problem and possibly may delay overnight work.

Re: NTL Internet access problems - 07 Mar 2006
 

Anyone spot the mistake ?????


"Network rebalancing across the country will result in a brief loss of service for all customers.


On the morning of Wednesday the 8th of February between midnight and 6 AM,


Network optimisation will result in a loss of service in the Leeds, Withington, Stoke"

I guess english and proof reading are not required skills at ntl.

Re: NTL Internet access problems - 07 Mar 2006
 

I've been having this problem, MSN Messenger was not working and many sites are not loading at all. I used to be happy with NTL, but since October 2005, NTL have gone down hill badly, i'm thinking of moving, but since NTL used to be such a good ISP in the past, i'll give them some time to fix this problem.

I'm in the NW London area

By the way, according to NTL, this proxy may help, i'm using it now and everything seems good

Proxy:62.255.0.5 Port 8080

Re: NTL Internet access problems - 07 Mar 2006
 

Try doing actual DNS queries on those servers rather than just pinging them as a guide to performance.

Re: NTL Internet access problems - 07 Mar 2006
 

Seems to be working again in NG17. Nice to see they never even bothered to put anything on the status page.
Mind you, if they had, it would have probably read like "If you cannot see this page, we are aware of the problem, but have no idea at present as to how to fix it".
Overall though it was not a problem for too long, fingers crossed, so I say "Well done NTL".

Re: NTL Internet access problems - 07 Mar 2006
 

OL11 here and all is sweet.

Re: NTL Internet access problems - 07 Mar 2006
 

Was dead here last night in Coventry (CV2) area. Both me and my m8 had no access.

All working now thou it seems :)

Re: NTL Internet access problems - 07 Mar 2006
 

some of my early morning favorites and 'connection refused'
WTF is going on.

Re: NTL Internet access problems - 07 Mar 2006
 

All clear here in Warrington

Re: NTL Internet access problems - 07 Mar 2006
 

well they did warn everyone on the service status page? they just got the times a bit wrong

Re: NTL Internet access problems - 07 Mar 2006
 

The DNS server was not resolving google as its proper ip address and just giving you the next best thing or sometimes a random ip.

Re: NTL Internet access problems - 07 Mar 2006
 

A bit wrong? 24 hours is a bit wrong..

I'd get sacked if I was to bring our PC infrastructure down one day after I said I would.

Re: NTL Internet access problems - 07 Mar 2006
 

I think he was being sarcy.

Re: NTL Internet access problems - 07 Mar 2006
 

...So anybody owned up to what what the issue was last night?

Keeping an eye on El Reg...they generally dish the dirt!!

Re: NTL Internet access problems - 07 Mar 2006
 

It seems there was a DDoS attack on ntl's DNS servers in Winnersh and Guildford last night.

Re: NTL Internet access problems - 07 Mar 2006
 

Where did that info come from?

Damn zombie pcs. Some people shouldn't be on the net!

Re: NTL Internet access problems - 07 Mar 2006
 

Thanks for the info quad. There are always going to be retards in the world.

Re: NTL Internet access problems - 07 Mar 2006
 

Here we go again - ebay is dead slow.....please not a repeat of last night!!

Re: NTL Internet access problems - 07 Mar 2006
 

An ntl colleague.

Re: NTL Internet access problems - 07 Mar 2006
 

perhaps not the most appropriate term to use but I share you sentiments.

---------- Post added at 16:53 ---------- Previous post was at 16:53 ----------

anyone who does this kind of thing should go to prison.

Re: NTL Internet access problems - 07 Mar 2006
 

It was strange that for me it co incided with me powering up my server and a couple of test machines... :erm:

Lucky for me there was not network activity on them though... :)

Re: NTL Internet access problems - 07 Mar 2006
 

I've been unable to access Maplin.co.uk and no images would load in their emails for about the past month. What was strange was that pings and tracert to the site was fine, and all other internet access and web sites where also ok. I contacted Maplin tech support, who has also had other people with similar problems, and suggested that it was a proxy problem with NTL. I found this thread discussing the issue and the page with the NTL proxy list at: http://www.cableforum.co.uk/forum/article.php?a=10 and after I changed the proxy of both the browser & email client, the site now resolves and emails load the images. So my advice is to change your proxy and let NTL know that they've got an issue. Phil.

Re: NTL Internet access problems - 07 Mar 2006
 

Hi,

What are the benefits of using a proxy server and which and how do you use?

Are NTL throttling connections?

Thanks

Re: NTL Internet access problems - 07 Mar 2006
 

proxies can be a temporary fix if your connection is very slow. You select a proxy (see my post on page 8 I think of this thread) - any will do and then go into Internet Options -> Connections -> Lan Settings and tick the box and put the proxy name into the long box and put the number 8080 into the port box then tick apply. Keep changing proxies until you find a good one.

Re: NTL Internet access problems - 07 Mar 2006
 

only benefit I can see for customer on proxies is they can speed up access to pages far away if they are cached.

the benefit for the isp is they save money on transit costs.

Re: NTL Internet access problems - 07 Mar 2006
 

Anyone experiencing really sluggish browsing - not just this site but all sites?

---------- Post added at 20:38 ---------- Previous post was at 20:31 ----------

Appears to be better but totally lost any access to most sites about 10 minutes ago.

Re: NTL Internet access problems - 07 Mar 2006
 

Nope, been fine all night here.

Re: NTL Internet access problems - 07 Mar 2006
 

Yes tonight a few sites i usely go to i can no access them

Re: NTL Internet access problems - 07 Mar 2006
 

all back to normal here luton LU3

Re: NTL Internet access problems - 07 Mar 2006
 

Yes to some sites.

Re: NTL Internet access problems - 07 Mar 2006
 

Yes i am, its damn slow to load sites up, and when i'm downloading, its only getting to about 15-20KB/s - I'm on 1MB and used to get about 130KB/s

---------- Post added at 23:29 ---------- Previous post was at 23:25 ----------

I've never ever phoned up NTL to complain about anything, i sometimes keep getting d.c from the internet ever few seconds, every few days since October, why are they so worried about 10MB when they can't even give people on 1MB or 2MB a good service, i was interested in getting 2MB but till they fix all this crap, i won't - you know what i'm sorry but im just so pi*sed at NTL!

Re: NTL Internet access problems - 07 Mar 2006
 

you should contact them if your connection isn't optimal, Jack001...

Other than the DNS problem, recently, I have had no issues with my ntl connection.

- I still have a '3 way calling' on my account, that I didn't order, but that is better than the 4 times I was billed for it, last month, which they did credit :D

Re: NTL Internet access problems - 07 Mar 2006
 

ntl confirms it was a suspected DoS attack.

http://www.cableforum.co.uk/article/...service-attack

Re: NTL Internet access problems - 07 Mar 2006
 

I'm having problems with Speeds FULL STOP. Downloading at 9-10KB/s on 1MB Broadband whats going on? What the hell its even slower now at between 5-6KB/s i've tried downloading from different sites wit hthe same speeds. I used to like NTL, they used to be good, they now officially suck!

Re: NTL Internet access problems - 07 Mar 2006
 

Read all this and wonder why I am still getting the firefox 'Server not responding messages'.
I have connection issues from modem --> router --> and modem --> PC. Is this still an issue?
CS today told me to unplug everything and start it all up again whenever it happens - so thats 10 minutes on the web, 5 minutes powering up, 10 minutes on the web,....

Re: NTL Internet access problems - 07 Mar 2006
 

has it all gone slow again?

keep losing tons of sites here

Re: NTL Internet access problems - 07 Mar 2006
 

Yeah been having loads of trouble since i got in fro work. Very few pages opening first time.

Re: NTL Internet access problems - 07 Mar 2006
 

Yes, It's very slow tonight. Intermittent email access too!! MSN keeps on logging off then on again!!

What on earth is going on??

I think NTL is going to have to come clean about the DoS attack and provide some more details!!

Re: NTL Internet access problems - 07 Mar 2006
 

My actual ntl modem seems to stay on... but my belkin router keeps cutting off and needs resetting. Its becoming very annoying , i have the main PC downstairs with the router connected and upstairs i have a laptop with an internal network card by Asus. I recently purchased a Microsoft wireless laser desktop 6000 and its connected to the Notebook as well as an external monitor as the original one is broken. It seems that whenever i start uploading or downloading that the connection resets itself disconnecting me from whatever i am doing and just wrecking everything in general , i was wondering if the wireless desktop could be causing this or whether it was a coinsidence. So thats two problems in one post :o:

Re: NTL Internet access problems - 07 Mar 2006
 

Not noticed any problems here tonight.

Amazed that my original post resulted in 17 pages!!:Yikes:

Re: NTL Internet access problems - 07 Mar 2006
 

I've had the same problems in Newport, South Wales, for a week. Pages very slow to load and occasional email difficulties.

Windows drops its connection and I have to use the repair button on my ethernet card properties box. Linux (on the same PC, dual bootable) keeps the connection up but is just as slow. I don't know whether it "repairs" the connection automatically though.

Re: NTL Internet access problems - 07 Mar 2006
 

This news item here;

http://www.zone-h.org/en/news/read/id=3781/

makes interesting reading...

Re: NTL Internet access problems - 07 Mar 2006
 

Zone labs zone alarm internet protection software comes free with the NTL broadband setup Kit?

Re: NTL Internet access problems - 07 Mar 2006
 

Dated 2003??

Re: NTL Internet access problems - 07 Mar 2006
 

I see , so do you think these problems will blow over then?

---------- Post added at 21:03 ---------- Previous post was at 21:02 ----------

Oh i still missed your point

Zone Labs denies DoS attack claims

Simon Aughton, PC Pro
12/04/2003

Re: NTL Internet access problems - 07 Mar 2006
 

It's not the date of the story that I was flagging, but what had happened through the ntl servers.
If a similar thing had happened again last week, what's to say that all requests for websites from ntl servers were being 'sidelined' to avoid a similar situation?

Re: NTL Internet access problems - 07 Mar 2006
 

Well i have had no trouble visiting websites , seems that the only time i had problems with that was after a bad install of Windows XP Service pack 2 and another time when i got hit by some malicious mallware , my problem is that my connection keeps going down.

Re: NTL Internet access problems - 07 Mar 2006
 

still pee poor sustainable upload speeds here in the LUTON / HITCHIN area (SG5 ***) as you can see from the picture i'm seeding something in Azureus called Kororaa since i'm A64 i'm downloading this version. 30kB/s upload on 10mb :erm: (hah) isn't asking too much. HTTP access is random and pages time out with the 'troughs' marked by Az. rebooted modem and router doesnt help, problem comes back soon after.

do you think my modem/psu brick needs replacing? 4+ years now!!

Re: NTL Internet access problems - 07 Mar 2006
 

It appears to be somewhat intermittent , my has been OK some some hours now. (touching wood with fingers crossed)

Re: NTL Internet access problems - 07 Mar 2006
 

I have been following thos thread since the start. I dont understand most of it (just too techy for me), but I do understand that its happened again.

22/03/2006 as of 5:30pm East London same problem as two weeks ago, but this page is working fine now.

Re: NTL Internet access problems - 07 Mar 2006
 

Can we claim a partial refund from ntl for these breaks in service? Are they able to charge for a service that they do not provide?
One or two occasional outages is understandable, but the recent occurances are a step too far. Something has to be done about it.

Re: NTL Internet access problems - 07 Mar 2006
 

According to NTL the 10mb Service is "Up to 10Mb" and they cannot assure costumers the full 10 Meg. I know as i have had non stop issues with NTL since january 4th.

I have wrote a letter to the CEO and he has put me in contact with an Executive about the problems to which he has told me they couldnt garuntee the 10 meg service. I recieve speeds of less than 1/2 meg most nights and all i get from NTL is that they are aware and are working on the problem but this has been their same story since January.

Re: NTL Internet access problems - 07 Mar 2006
 

no suprises there. this "10mb" NTL have sold customers is a fallacy and nothing short of gross miss-selling. how can they get away with this? well its their cleverly worded T&C that YOU signed. It says that they cannot guarrentee a service and any service that you receive is "down to luck" for want of better words.
I find this "10mb" connection with a 60kB/s peak upload craps out if I cane the upload too much. anything more than 30kB/s and i'm likely to get HTTP timeouts and torrents restarting.

Re: NTL Internet access problems - 07 Mar 2006
 

Thats going to happen with any cable connection, its a limit of the technology - try cfosspeed - worked wonders here, full upload and download at the same time.

YMMV