Re: NTL Customer Services: Your personal experience
 

UDT will never apologise though.

Re: NTL Customer Services: Your personal experience
 

I'm not trying to be clever, scastle, I've given a view as I see it. In any case, Bexy tried to give a psychological profile and I simply gave her an alternative view. Again, there is a question of parity? Is it okay for Bexy to do it and not me? I suggest to Bexy to refrain from making references to me, either directly or indirectly as my answers appears to give her more anxieties. This advice could also be extended to a minority of people on this thread.

I was proud to be a customer of Videotron. It is not my fault subsequent companies has a given me a lower standard of services at more expensive prices.

I will terminate my service with NTL when my retention deal has ended. I'm considering moving moving to a new home, so I'm not willing to make a change just yet.

Re: NTL Customer Services: Your personal experience
 

You know I am trying so hard to reply to your post in a controlled fashion but you have launched yet another personal attack on a member of this forum. Unfortunately you chose a friend of mine to attack openly and blatantly. UDT you are one stupid, ignorant, arrogant, dumb*ss troll. (apologies to mods and admins, you may PM and slap my wrist if you feel the need)
You were so quick to point out that personal attacks on forum members are against the rules yet you seem to think those rules are not for you to follow. I suggested you post freely in a CONSTRUCTIVE fashion, I now see you are unable to post anything other than drivel or bile.
An apology would be a good idea.

Re: NTL Customer Services: Your personal experience
 

i have never meet you, but it seems to me that you like to give out crap and you hate it when anyone questions you
your replies do not give me anxieties, i know myself and my friends on the forum and elsewhere know me, and they have blatantly come to my defence here, i dont see anyone sticking up for you...

:banghead:

Re: NTL Customer Services: Your personal experience
 

Can someone point out to me to where I attacked Bexy? I'm simply gave my own version of a psychological profile. I think the problem here, is not what I wrote but what people imagine. As Bexy regularly get things wrong, it is natural for me to use the 'astute' word or in her case - not.

Re: NTL Customer Services: Your personal experience
 

FFS maybe if you put bluddy better punctuation in your posts, and actually made sense i wouldnt be able to mis-interprete them

why don't you go and troll somewhere else and give us all a bleedin break

:knock: :2up:

edit: sorry i keep forgetting that it is all of us are wrong, and king udt over there is right...well be bow before your mighty wisdom and knowledge and advanced cs skills

Re: NTL Customer Services: Your personal experience
 

When you say Parity, does that mean that everyone is treated fairly, or that everyone agrees with you, because, judging by your posts, you would favour the second option.

No one is saying it is your fault that NTL took over Videotron and gave you a crap service. What is your fault is that you accepted this service. Yes, you have complained, but you didn't leave the service and so have been paying NTL to give you a crap service for years.

If I were in your position, I would have left NTL long ago and not accept a retention deal.

And, sorry UDT, your posts were far more offensive than bexy's.

Re: NTL Customer Services: Your personal experience
 

How about the line
"So Bexy, another psychological problem are those who drag people down to their level. Usually, these people are of the envious nature, tend to live second rate lives, work in second rate jobs, have second rate looks....."

Now who do you think we will "assume" you are aiming that at?
And then

"As Bexy regularly get things wrong, it is natural for me to use the 'astute' word or in her case - not."

It's natural for us to use a few words in your case UDT but I'm afraid I'm to nice to post them here.

Re: NTL Customer Services: Your personal experience
 

Where did you attack bexy, UDT??????

I'll give you a clue!!

http://forum.nthellworld.co.uk/showp...&postcount=192

Try that!

Re: NTL Customer Services: Your personal experience
 

Bexy, you don't give up do you? Now you coming up with some sad excuses and pitiful imagination. Even putting my comments in separate paragraphs has no effect on how you interpret them. :dunce:

Re: NTL Customer Services: Your personal experience
 

I can't see any evidence of an attack. Perhaps, it's a figment of your imagination.

Re: NTL Customer Services: Your personal experience
 

Well, I resisted as long as I could. But there is no doubt about it, UDT, you are a troll. So here it is.

[img]Download Failed (1)[/img]

Re: NTL Customer Services: Your personal experience
 

I did wonder why this person was banned from the .com site, having watched him insult just about everybody and everything in just this thread alone I wonder no more.

Re: NTL Customer Services: Your personal experience
 

Well it certainly wasn't complimentary UDT - obviously you have no idea whan you are insulting someone!

I can assure you I imagined nothing - perhaps it's just your general 'superior' tone when posting? Or assuming all your fellow forum mmbers do not share your superior intellect?

Re: NTL Customer Services: Your personal experience
 

Is that the best you can do? How sad? For someone who is claiming to be an intellectual, I was hoping for someone capable of challenging me.

Re: NTL Customer Services: Your personal experience
 

and on that note I think enough is enough. Go back to your hole UDT, you are challenged enough.
http://mywebpages.comcast.net/nugget...ses/trolls.gif

Re: NTL Customer Services: Your personal experience
 

:geez: :rofl: :rofl: :rofl:

your too right i don't give up....and i do hope that dunce remark was not made towards me...because that is offensive and a personal attack

Re: NTL Customer Services: Your personal experience
 

I get it now. A minority of people over reacting, misreading my posts and general play acting in a pathetic attempt to get me barred just because I have a different opinions to you Guys. Talking about sad people. :nono:

Re: NTL Customer Services: Your personal experience
 

UDT. What is more likely?

1) You insulted bexy (even if it is indirectly), but phrased it carefully so it didn't appear to be directed at anyone in particular
2) The post was not intended as an insult and several people all mis-interpreted the post in the same way. This would suggest the post was badly phrased.
3) Several people all imagined the same thing at the same time.

Re: NTL Customer Services: Your personal experience
 

About this answer:

Re: NTL Customer Services: Your personal experience
 

I cannot believe the utter crap I've read in this thread. UDT, you WILL stop being so insulting on here. Yes others have made comments at you too (they will be dealt with also) but you have by far been the worst.

You are excersising your right to be critical of NTL and its products but the patronising insults you've made towards people you have NOT met isn't going to be tolerated.

As for the rest of you, if UDT (or anyone else) is making comments that you object to then use the 'report this post' facility. This applies to everyone in all threads - if someone is being personal or insulting, report them, PM me or whatever. Interestingly enough UDT is the only person who has contacted me regarding someone's behaviour.

I'm as bad as anyone else for responding impulsively when I think somebody is in the wrong but to drag it out this far is not on.

I'm only going to close this temporarily to give people time to calm down as it has the potential to be a good thread. When it re-opens I do not want to see any childish bickering. The first person to do so will have posting rights suspended for the rest of the evening.

I really hate having to be like this. We have very few rules but those that are in place we expect you adhere to.

Re: NTL Customer Services: Your personal experience
 

Reopened.

Kudos to the forum users who apologised to me for some of the things posted in this thread. I wasn't looking for apologies but it was appreciated.

I stand by what I said, if anyone gets nasty or insulting in this thread, and I don't care who it is, posting right will be suspended until tomorrow.

Remember what the common denominator is in this thread - some feel NTL have questionable customer service. THIS is what the topic should be.

Play nice now :)

Re: NTL Customer Services: Your personal experience
 

So, is there anyone around here who hasn't voted in the poll yet? It's only open for another four days, so hurry up.

Re: NTL Customer Services: Your personal experience
 

most people seem to have a problem with waiting times...out of interest how long have you been made to wait recently?

i used to bemoan the time it took to actually speak to a person, but today i had to phone nhs direct (my nephew was poorly and we needed advice) and i was waiting for half an hour and the music was worse than ntls

Re: NTL Customer Services: Your personal experience
 

5 mins or so to wait for c.s and no more than 10 mins to wait for t.s. , is that unacceptable or what , personally i find it not too bad :shrug:

Re: NTL Customer Services: Your personal experience
 

Last month's call to freephone CS on hold :juggle: for 2 hours 40 mins to try and report a vandalized telco cabinet at the end of our street ,

Gave up and in desperation :idea: tried a northern franchises number 500 miles away, through in 2 mins :eek: , after much transferring got to speak to a genuine guy who had the fault fix in 6 hrs

tip -- phone scotland to get fault fixed in southern england :rolleyes:

Re: NTL Customer Services: Your personal experience
 

i know i don't normally have a problem, but others seem to paul :erm:

Re: NTL Customer Services: Your personal experience
 

i aint gonna call you a liar my mate , but .............. , that length of time to get through to c.s , were you in a timewarp or summat , nah sorry that was star trek not flash gordon
:p :p :p :p :p :p :p :p

Re: NTL Customer Services: Your personal experience
 

:notopic: but u are starting to stick your tongue out as much as me paul :erm:

Re: NTL Customer Services: Your personal experience
 

I normally have to wait 10 mins ish for customer services.

And on average 45 mins on hold to tech support - plus the last three times i've phoned i've had the phone either put down or disconnected after this and have had to recall them for ANOTHER 45 min wait.

Re: NTL Customer Services: Your personal experience
 

thats awful....i have only ever had that happen to me once, on ntl lines...have had it on other cs lines i have called (singlepoint 4u for one :mad: )

but i guess it could also depend on what time of day you call in :erm:

Re: NTL Customer Services: Your personal experience
 

tongue firmly retracted and point taken :naughty: boy that i am :p :p :p :p

Re: NTL Customer Services: Your personal experience
 

:naughty: put it away;)

Re: NTL Customer Services: Your personal experience
 

Actually there are only a few times when I had to call Customer Services with problems. When I first got broadband, the STB kept dropping the connection for no apparent reason. It took 4 calls to customer services (each time the CSR told me to reboot the box which worked for about a day). Eventually an engineer came, and to cut a long story short, he came to the conclusion the box was dying.

The second time, I went through a phase of losing BB at about 6:00pm each day. I phoned a couple of times, each time being told to reboot the box (which, again, worked briefly). The third time I was told it had been escalated to a network problem. BB was back within an hour.

No real complaints.

Re: NTL Customer Services: Your personal experience
 

I'm afraid its true :shrug: had to use neighbours BT line, as ours was dead bb and telly ok thou, placed it on speaker phone and watched enderbenders and a film , entered all the right numbers for selecting faults then just music-music-music-music-music-music-music-music-music-music- :zzz:

its not the service its just the contact hassle , because when at first you go through the selection of area/ type of service you want/ ditto/ ditto/ punching in all the options numbers , to get to an advisor who by your imput in the procedure will know you have come to report a fault.

Now I might be a little slow here but surely ???? The whole of the south UK population was not on the phone to report faults at the same time !

Re: NTL Customer Services: Your personal experience
 

i guess i must just be lucky up in teesside , is it a local number you ring or a national freephone number ?????????? , i just ring a local one not an 0800 one
:)

Re: NTL Customer Services: Your personal experience
 

well as one of my northern friends calls me, im a 'posh sourthern bird'....and i don't have many problems with waiting time, yeah sometimes i do, but even if i do i kinda expect to

are waiting times all that make ntl cs bad? :shrug:

what makes them a good service?

Re: NTL Customer Services: Your personal experience
 

Mark, I suggest you read my post again and then come back to me, pointing exactly to where I insulted those who work in supermarkets, etc. Again, I have to say it, it's another figment of your imagination.

I can clearly state that the employees of Tesco can offer a better customer service than employees of NTL in how they relate to customers. I would even go as far to say NTL employees can learn a lot from Tesco's employees. Tescos tends to recruit the right calibre of staff and they are the biggest retailer in the UK. Tescos are not SECOND BEST.

Re: NTL Customer Services: Your personal experience
 

Of course you can 'clearly state' it - BUT as you don't know ALL and EVERY employee of NTL you'd be unable to substantiate it.

Or do you think that a few bad examples cover EVERYONE?

Re: NTL Customer Services: Your personal experience
 

People, UDT is as entitled to his/her own opinion as much as anyone.

Having said that, If he/she considers Tesco a shining example of good customer service, he/she hasn't been to my local Tescos. They are like any company (including NTL) in that they have both good and bad staff.

Re: NTL Customer Services: Your personal experience
 

And of course, using your own logic, no one can substantiate NTL have improved their customer services.

I hope I will never have the misfortune to know all and every employee. However, do I really need to know every single employee to know NTL have very poor customer services, of course not. Each time I contact NTL, I get the usual poor standards of customer services. I have yet to meet an NTL employee offering a decent level of good customer services. I often wonder, if NTL ever trains their employees at all.

NTL have an institutionalised poor customer services. In the way same the Police are accused of institutionalised racism.

Re: NTL Customer Services: Your personal experience
 

Pm me mate and i'll give you the direct line :) or if the mods don't mind i'll post it (for Teesside faults)

Re: NTL Customer Services: Your personal experience
 

Sorry UDT but until you have spoken to me on the phone and experienced bad customer service from me personally then you cannot generalise about every NTL employee.

Re: NTL Customer Services: Your personal experience
 

I spoken to a number of NTL employees. Even a supervisor recognised my voice. I might even have spoken to you personally.

I have not heard, not one ounce of evidence, that employees of NTL have good customer handling skills. I very much doubt they had any training at all.

NTL have an institutionalised poor customer services.

Re: NTL Customer Services: Your personal experience
 

You never met me maybe, plus you will have always contacted your local CS which will mostly be using the policies from videotron with many of the staff.

CS does vary from franchise to franchise as many people have comented on in the forum Teesside have always fared better. I here Celtic are also very good.

Training is dependant on requirements usually its (for faults) 1 week out with tech's, one week systems training, one week soft skills, and up to 2 weeks depending on the person buddying on the phones. This can be extended if they feel the person needs a bit more. Theres also a 5 day ntl products course and further courses during the time there.

That said I was only trained for 4 days and then on the phones :eek: but then having spent years in customer service positions Once I knew the systems I was away.

At freeserve I had 2 days training whilst the rest of the group had 6. I only had this little as I was lucky enough to have a ex ntl bod doing the training that knew I could just go straight on the phones after learning the systems.

Re: NTL Customer Services: Your personal experience
 

The Videotron customer services were based in London and I never had a problem with them.

When Videtron was taken over by CWC, I mostly dealt with the Manchester CS. They were not bad but one or two were a bit dense.

Under NTL, we were mostly served by Swansea as they have highly experienced staff to deal with London. So if these Swansea staff are meant to be amongst the finest NTL have to offer then I certainly can say that NTL have poor customer services.

During the time of my NTL line disconnection, I did contacted the NW Region, and I wasn't impress at all. Can't how they've mnage to win a CS award though.

Re: NTL Customer Services: Your personal experience
 

Not unless you moved to manchester you would not :rofl:


go debs, go debs, go debs http://marks-stuff.co.uk/forum/html/emoticons/jerry.gif

Re: NTL Customer Services: Your personal experience
 

You may have done before everthing was regionalised but hey we're not all dense up in the grim north you know :dunce:

and sorry but just as a personal note I much prefer speaking to Northern customers as they are more down to earth, friendly and you can have a decent conversation, Londoners seem to have the world on their shoulders

Re: NTL Customer Services: Your personal experience
 

They probably won an award for dealing with customers from their franchise not tarts that cnat get the number right. Can I call you to fix my computer? no I dont because I call the right number for it. (not saying your crap with computers just your feck all use for a warranty repair thing)

Also you'll find that debs is most respected both by the customers she has helped and by her peers. She has countless emails of thanks from customers she has gone above and beyond for and I can't recall anyone ever saying she was bad at her job.

'world on their shoulders' more like a chip ;)

Re: NTL Customer Services: Your personal experience
 

Debs, not all us Londoners are like that... Some are... :D

Re: NTL Customer Services: Your personal experience
 

I know Stu, see the dangers of generalising people lol lol

Re: NTL Customer Services: Your personal experience
 

Super-duper service in central Reading

Re: NTL Customer Services: Your personal experience
 

I could respond to this but for two reasons :-

1) I don't beleive you are capable of understanding the response.

2) I don't think you are really interested in any respoinse I'd give you. You are just here to try and score 'points' of the people here.

So - I refuse to support your game anymore.

Re: NTL Customer Services: Your personal experience
 

What make you think I'm interested?

Re: NTL Customer Services: Your personal experience
 

Oh, I can dial the right number. Has it ever enter your head that I deliberately dialled a different number to get through to a different region?

Just because she gets a few letters of thanks doesn't mean Debs is good at customer services. Using Deb's logic, we need to ask every single one of her customers she has dealt with, if she is good at her job.

Re: NTL Customer Services: Your personal experience
 

Another contradiction here, Debs? Have spoken to all 8.5 million Londoners. Perhaps the reason why Londonera may not has been friendly is probably due to crap customer service? It is the way you speak to them that makes the difference.

Re: NTL Customer Services: Your personal experience
 

LOL, here we go again, NTL are bad, NTL are bad, NTL are bad, NTL are bad .... BT are good, BT are good, BT are good .... I'm right, everyone else is wrong .... I'm right, everyone else is wrong .... etc etc. Perhaps I should take a trick from UDT's book and remind everyone of one of my earlier posts ;


You (UDT) certainly seem to have a massive chip on your shoulder and any hope you had of making any serious points has long since been lost in your continuing tirrade of insults of just about everyone, both forum members, NTL employees and a few others.

You seem to have become little more than amusement value for people to bait, as you go on and on and on, and even that is becoming tiresome now.

Re: NTL Customer Services: Your personal experience
 

Did you read the original post?

He never said he thought you would be.

Re: NTL Customer Services: Your personal experience
 

Fair enough. So why did you say to debs:

and

So, it's OK for you to say you can make statements about NTL customer service without having talked to every single CS agent, but it's not OK for Debs to have an opinion on her customers without talking to all 8.5million Londoners first, and it's not OK to say Debs is good at her job without talking to everyone she has ever answered the phone to.

UDT, I happen to agree that you don't have to talk to every CS agent to establish whether NTL CS is good or not. So seeing as you and I agree on that it's reasonable to form a general opinion of a group of people by talking to a representative sample of them, perhaps you could explain why you completely contradict this by demanding that Debs talk to 8.5million Londoners before making general statements about them?

What you are saying is plainly ridiculous and amply demonstrates the lengths you will go to in order to attack someone who simply disagrees with you.

Re: NTL Customer Services: Your personal experience
 

sorry but that takes the biscuit , why the hell would you dial a different number to speak to c.s. in a different area :confused:

Re: NTL Customer Services: Your personal experience
 

UDT ...
I have an idea. lets try a bit of acting
just to show the good peeps on the board what your idea of quality cs is....
I used to work in celtic faults, now i know your ex videotron, an area im not familar with, but i would assume the procedure for fault finding is similar....

I think it would be far more constructive, and you could point out where u think i went wrong. btw im not taking the **** , im genuinely intrested..

so here goes<puts headset on>

"Good morning, you're through to Andy in NTL faults , how can i help you ?"

Re: NTL Customer Services: Your personal experience
 

well said that man, so how about we just leave the troll alone now? all this going round and round in circles is making me dizzy.....

Re: NTL Customer Services: Your personal experience
 

i see where you are coming from but i would love to see udt and andy e having a fault related ' conversation ' ;)

Re: NTL Customer Services: Your personal experience
 

Re: NTL Customer Services: Your personal experience
 

Reminder:-

That means less of the troll images please. ;)

Re: NTL Customer Services: Your personal experience
 

Paul
I think it would be the best way , for all of us to see what UDT means by poor customer service,
UDT phones through to faults , gets me and we go through an imaginary fault scenario say telco. do a bit of fault diagnostics and hopefully a solution, then if UDT wishes we all can disect my q and a's , see what every 1 thinks,
I would treat UDT the same way as I would have treated any customer....with respect.


so here goes again
<puts headset on>
<logs onto system..... 1309....>
<quietly hums death march :)>
"hello your through to Andy in NTL faults, how can I help you ? "

Re: NTL Customer Services: Your personal experience
 

and i reckon you have got a very good idea there as well ;)

Re: NTL Customer Services: Your personal experience
 

I can't help thinking we'll be waiting a while.

Re: NTL Customer Services: Your personal experience
 

well you never know i reckon it would be an intersting exercise
;)

Re: NTL Customer Services: Your personal experience
 

i am sure that UDT will not disappoint us in this .

Re: NTL Customer Services: Your personal experience
 

No problem.. Just came over all patriotic and had to defend London. I do that sometimes..

Re: NTL Customer Services: Your personal experience
 

Damn! I seem to have taken UDT off ignore.Why did I do that? :confused:

I can only say to all of you who are fed up with UDT that it's pointless talking to him and so why not actually exercise the ignore tab in his case.If enough of us are ignoring him maybe he'll get fed up and tone it down.At the moment you are just encouraging him.
I am confused about one thing though.IS he with NTL or not?If he is WHY?I think I'd have abandoned them ages ago in his shoes. :scratch:

Incog off to see why UDT isn't being ignored. :walk:

Re: NTL Customer Services: Your personal experience
 

You like that new :scratch: smiley don't you incog? :p ;)

I have to agree with Incog, please no more references about UDT in this thread. NTL Customer services and your personal experiences is the topic so lets see some more posts on this topic. :) :tu:

Re: NTL Customer Services: Your personal experience
 

can you hear that dr p? silence......:( seems people are more interested in being :notopic: than talking about the actual thread topic

ok bexy admits she went off topic before

can i just ask if anyone knows what area gets transfered to which cs centre? i think i saw something about it on .com once but i can't remember.....i remember them being fairly obscure..... i just wondered whether people think that some call centres are better than others? and wondered if anyone can give us an idea of why?

Re: NTL Customer Services: Your personal experience
 

well when i ring from norton then i get through to stockton , just down the road , probably not much use to anyone but there you go :D :D :D :D :D :D

Re: NTL Customer Services: Your personal experience
 

that's where hm used to work right? :erm:

and would u say u got good cs when u called there paul?

Re: NTL Customer Services: Your personal experience
 

Actually no, I still agree that you don't have to talk to every single NTL employee to establish their poor reputation. I simply applied Deb's logic to her statements and surprise, surprise, the people that were willing to use this logic to suit their needs were not willing to accept it when it was applied to them.

I also agree with scastle on this logic being purely rediculous and its main purpose was to silence those who speak out against NTL. Let me be clear on this, I do not subscribe to their logic. But I will only use this logic again just to highlight their stupidity in the future.

Re: NTL Customer Services: Your personal experience
 

yes bexy thats where I worked :) I'm also living in Norton too, well very close - rosey :(

And it's a forgone conclusion that he would have recieved good customer service as Teesside was number one in the franshise table, closly followed by Jill and her Celtic bunch. Not sure where the others faired.
This was based on fault resolution, call times etc.

Re: NTL Customer Services: Your personal experience
 

of course they did you worked there :D:p :rofl:

so hm who was bottom of the table?

Re: NTL Customer Services: Your personal experience
 

Some good advice here Incognitas. Having said that you've been giving this sort of advice for the last 18 months on here and nthw.com. Am I going to get fed up? Am I going to tone it down? Hell no. :p :p :p

Re: NTL Customer Services: Your personal experience
 

This forum wouldn't be the same without you. ;)

Are you going to take up Andy E's offer of a mock support call?

Re: NTL Customer Services: Your personal experience
 

I can't see the point really. I tend to co-operate with the fault diagnosis but disagree on having an engineer being sent to my home when I feel the fault is at their end. Also, when my line was disconnected, faults left a message on my voice mail (thanks BT) to contact CS.

Re: NTL Customer Services: Your personal experience
 

no complaints from me
:)

Re: NTL Customer Services: Your personal experience
 

:D good....

Re: NTL Customer Services: Your personal experience
 

Let me compare to two supermarkets, Tescos and Sainsburys. Sainsbury used to be the biggest grocers in the UK before Tescos overtook them. Now I've always shopped inside Sainsburys because I think their food is so much better than Tescos. I'm talking about meat, fish, fresh milk and produce. Over the years I notice a slide in Sainsbury CS at the same time I've notice Tescos CS getting better and better, so much so it is not so difficult to understand why Tescos are now the biggest grocers in the UK. I'm sure each retailers have its fair share of good/bad employees but Tescos have a better reputation than Sainsburys. So the point is customers knows best when judging CS.

Re: NTL Customer Services: Your personal experience
 

Not sure we only got told we where top and that Celtic where close behind. and knowing Jill from celtic I can see why, they are very focused over there, don't always go by the 'ntl book' which is why they like Teesside are able to offer better CS. If somthing was wrong we put in immediate measures to get it resolved. We always pressured other depts like tech and The broadcast head end when we had issues we wanted resolved for out franchise. This quite often got good results.

That said things at Teesside could use many improvements. There is just too many poor practices for faults and some poor management decisions. This does not deter the good agents however from giving good CS. It is sometimes used by the bad agents as a excuse 'sorry sir we dont support that' - 'its coming soon'. I always found it best to be honest with customers and give them realistic timescales for things based on the fact I used to read all the tech updates etc.

If Teesside could actually get behind the agents of the front-line and offer correct diagnosis tools and information then they could wipe the floor with any CS dept. BBking was starting to discuss some of the ways this could be inplemented with me but unfortunatly this can't be done now I no longer work for ntl. Shame really as I was looking forward to a natter over a pint, I have some great ideas and so does he. Plus he's one of the guys that would have been abel to devolp them too.

Re: NTL Customer Services: Your personal experience
 

thanks for that mark :D

interesting to see things from the perspective of an ex ntl employee

Re: NTL Customer Services: Your personal experience
 

I have some issue with "biggest grocer in the UK" - it depends on what categories you include - the Co-op has all categories in the UK - at the moment - that ssl & tesco have - and the dairy and farming interests - hmmm

Re: NTL Customer Services: Your personal experience
 

I can see your point and I can see where all of this could lead to.

With the top grocers having a stranglehold of the market, I can never understand why food in the United States are so much cheaper than here. Also h, have you seen the new Sainsburys format called Market? I recently visited one of their stores in Pimilico and I was very impressed. Even the CS was very good. It must be the best supermarket I have ever visited.

Re: NTL Customer Services: Your personal experience
 

maybe a new topic? - you make some good points so far?

Re: NTL Customer Services: Your personal experience
 

Perhaps, a new topic. But Tescos were almost bankrupt in the seventies and changed their business plan to copy Sainsburys in the late eighties. Could NTL be the same in twenty or thirty years time? Though Londoners will probably get sick to death in hearing "broadband coming soon"!

Re: NTL Customer Services: Your personal experience
 

you may not believe me, but I genuinely sympathise with the London situation - Woolwich was recently turned on via Lewisham, so it is happening slowly....

Supermarkets current business plan includes getting their suppliers to pay for all their costs - can this be sustained?

Re: NTL Customer Services: Your personal experience
 

Apparently bb was meant to be in my area. I also happen to be part of the Lewisham district.

With the supermarkets, I would imagine they be looking for new opportunities. As the EEC will be expanding soon, I can see them taking advantage of the rural areas of Eastern europe.

Re: NTL Customer Services: Your personal experience
 

I hope they don't "take advantage" - but I think I know what you mean.

I used to live in Deptford then Brockley - my mate who has just got connected is in Plumstead Common - me & my wife met in Bermondsey, just off Jamaica Road - where do we "bury the hatchet"?

Re: NTL Customer Services: Your personal experience
 

I used to go to school in Brockley, I've also worked in Bermondsey and played football at Charlton Park.

Re: NTL Customer Services: Your personal experience
 

I used to work in Bermondsey. In Leathermarket Street (just off Borough High Street).

The sad thing is, homealone and Undisputedtruth, that the Supermarkets probably will take advantage of Eastern Europe. Especially if one company can get in there and create a monopoly.

It does seem to be a fact of life nowdays.

Re: NTL Customer Services: Your personal experience
 

I think Tescos have already made headway into Eastern Europe.

Re: NTL Customer Services: Your personal experience
 

:rofl: :rofl: :rofl:

Re: NTL Customer Services: Your personal experience
 

The times I've had to call they've solved my issues and been very courteous, my only bone of contention, is sometimes the length of time you are left on hold, I'm glad it's a freephone number.

Re: NTL Customer Services: Your personal experience
 

tbh though i found i have waited just as long, if not longer on offer services