Re: TV360
 

I've had the email twice this year so far, first time was mid April and again last week.


I was recently affected by an issue where my IP address was routing to Stockton, California (it affected a lot of people in the Teesside area) and one useless person I spoke to at customer services was trying to convince me that upgrading my TV box would fix the routing issue.

Re: TV360
 

Hi, That's where I am, well just outside Saltburn.

Re: TV360
 

I suspect they are on commission to get people to move to the 360, so they may have known they were talking rubbish.

Re: TV360
 

An update has been made to the 360 software. Instead of search results being displayed in written lists, they are now displayed on tiles, which is a much better experience for users.

Re: TV360
 

How awful. Childish tiles instead of real text.
Its certainly not "a much better experience for users".

Re: TV360
 

I guess it all depends on how fixated you are on old technology and methods. All the streamers use tiles, which is much better visually, but yes, some people just don't like change.

Re: TV360
 

People sometimes confuse 'new' with 'improved' - they are not synonyms...

Re: TV360
 

No need to be a patronising ass. :grind:
"Much better" is just an opinion, not an actual fact.

Not everyone finds tiles "much better visually", I find them dreadful.
They also tend to take up more space, so you get less results per page.

"some people just don't like change" - well if they consider it a bad change, then of course they dont.

Re: TV360
 

VMs word is 'upgrade'. It maybe is to their profits -getting rid of the Tivo functions, for their own cheaper inferior Horizon software.

However a lot of customers fall for it. Buyers regret. VM happily tell them in retrospect there's no way back, and it was voluntary. (no mention of this in their 'your box needs an upgrade' communications).

Re: TV360
 

Its all personal taste and a lot of people dont like change. I find the 360 software to be superior in every way

Re: TV360
 

Yes, so do I

Re: TV360
 

Patronising? It’s what most people think. But as I said, it’s a matter of taste and the ability to accept change.

I have found already that doing a search is quicker with these visuals. For example, when half a dozen different programmes have the same name, you can quickly identify which one you are looking for by the picture, rather than opening each one in turn to get more information.

I have come to accept that many contributors to this forum are resistant to change, but in my experience, most people are excited by it. I don’t like change for the sake of it, but when it delivers improvement, I welcome it. Personally, I think it is a good change and brings Virgin Media into line with other providers.

I accept that you have a different view.

---------- Post added at 16:53 ---------- Previous post was at 16:52 ----------

Yes, of course it is. TiVo was good back in the day, but things have moved on.

Re: TV360
 

Based on what evidence ?

Taste/opinion, Yes.

There you go again, keep up this attitude towards people who dont agree and see where it gets you.

I call BS, what programme title refers to 6 different shows ?
Duplicate shows with the same name occur now and then, 6 different shows with the same name, I think not (but feel free to name it).

Once again you take an insulting attitude to those who do not agree.

Good to hear, although your replies appear to contradict this.

Re: TV360
 

Ridiculous, Paul. Since when has resistance to change been an insult? It’s just a statement of fact.

Resistance to change is normal, but my personal opinion is that some take this to a new level. Others are just getting old, and it’s much more natural for this group.

Re: TV360
 

Good grief, you just cant stop can you, again with the insinuated insults.

Time for you to take a break from this topic before you talk yourself into trouble.