Originally Posted by nialli (Post 36146242)

Not offering them on the website at the moment

Originally Posted by GrimUpNorth (Post 36146246)

On the Topcashback website it says 1 month free (on basic package, with first month discounted on other packages) along with various cashback amounts of up £155. If your thinking of changing it's always worth checking out the cashback available. I'm sure Quidco will be doing similar deals, but don't use them so not sure.

Originally Posted by jobbie8 (Post 36146214)

I'm 12 months into an 18-month contract, I was assured on a few occasions during the process and during my 14-day cool-off period that this contract would not be subjected to any price increases.

Today I received the email that my bill is going up £21.50 from May 1st, I currently pay £76 a month.

TV360 is definitely going, (Maxit TV and Sky Cinema) and landline if I can as I don't have a phone connected.

I had just started a free months trial on Sky Stream, (Puc) Picture quality is great, especially on music channels, and the sound is louder than TV360, which was always lower than the original TiVo box.
With Netflix Premium at £8, Discovery+ included, I would save there too.

We never really watch live TV anyways, and maybe one movie a month on Sky Cinema.

Originally Posted by jobbie8 (Post 36146214)

I'm 12 months into an 18-month contract, I was assured on a few occasions during the process and during my 14-day cool-off period that this contract would not be subjected to any price increases.

Today I received the email that my bill is going up £21.50 from May 1st, I currently pay £76 a month.

TV360 is definitely going, (Maxit TV and Sky Cinema) and landline if I can as I don't have a phone connected.

I had just started a free months trial on Sky Stream, (Puc) Picture quality is great, especially on music channels, and the sound is louder than TV360, which was always lower than the original TiVo box.
With Netflix Premium at £8, Discovery+ included, I would save there too.

We never really watch live TV anyways, and maybe one movie a month on Sky Cinema.

Originally Posted by RichardCoulter (Post 36146252)

There's always Now TV offers on Sky Cinema if there's anything you want to watch.

My offers have ranged from the worst (half price) and the best (free).

Thanks I'll have a look at NOW.
---------- Post added at 15:21 ---------- Previous post was at 15:15 ----------



There's now far too much of this going on to be able to put it down to staff carelessness alone.

Originally Posted by Foo Fighter (Post 36146256)

Cancellation is in and penalty free :)

Is there any point waiting for outbound retentions to offer 500mb for around £26?. I guess outbound rententions dont work weekends aswell so it will be too late anyway and i'll be signed up elsewhere.

Originally Posted by BeeVee (Post 36146277)

I'm on Volt here. £85 a month to Virgin Media, £27.92 for O2 mobile and £14.81 for a Virgin Mobile Sim only. Contract ends in June. Email says £21.50 increase and I guess the mobile charges will increase by 17% ? Sadly that's the end of me and Virgin after all these years. I have to give notice by the end of March the email says and I will. Goodbye Virgin.

Originally Posted by nialli (Post 36146284)

I’m the same as you only not had my notification yet. When I get the email I will sign up for a Sky Stream or NOW, the only hassle will be getting OpenReach to install a new connection in the 30 days before Virgin shut me down.

Originally Posted by oxfordmark (Post 36146285)

An ideal world for me would be VM keep me Kn a good BB only package with a free stream for my bedroom.

Then go for Sky Stream in the living room.

Anyone got a full list of channels on VM Stream?

Originally Posted by nialli (Post 36146286)

https://www.cordbusters.co.uk/virgin...am-box-review/

Have a poke around this site for options. I’d suggest Roku or Fire Stick are better than the Virgin Stream

Originally Posted by oxfordmark (Post 36146289)

Yea but not for streaming Live TV.

Originally Posted by nialli (Post 36146300)

You can now use the Apps for all the main live TV Freeview channels. On my Roku for the BBC channels, I can use iPlayer live TV option, all of the ITV channels are on ITVX, All4 for the channel 4 line up and My5 for the 5 selection.
If I had NOW Entertainment I'd have a selection of the more popular pay live viewing.
I don't need an aerial

Originally Posted by oxfordmark (Post 36146303)

I like to look at a EPG to see what’s on, not go to each app individually.

The VM Stream looks good value (free with BB).

Originally Posted by Peter729 (Post 36146287)

https://www.thisismoney.co.uk/money/...y%2Findex.html

From the Daily Mail

As millions tied to cynical deals face extra charges, we urge watchdog to act: Pull plug on phone and broadband giants' price hike rackets... NOW!

The regulator, Ofcom, is looking into this issue, but has only promised to publish its initial findings later in the year. It admitted to The Mail on Sunday that it will not publish them until after this year's price rises have taken effect. That is why today the MoS is calling for:

A ban of mid-contract price hikes;
Customers to be allowed to exit their contract penalty-free if they are not happy with mid-contract increases to their bills;
Ofcom to urgently report its findings before it's too late.

Originally Posted by Peter729 (Post 36146325)

There seems little point in entering into a 18\24 month contract when there's no surety to be gained from it.

Originally Posted by Itshim (Post 36146329)

Totally agree no point in going in to a price increasing contract . Freeview with BB and a smart TV looks the way to go.

Originally Posted by denphone (Post 36146332)

We are still waiting for a price rise notification but from l can ascertain they are being rolled out to customers over a period of a couple of months.

Originally Posted by oxfordmark (Post 36146303)

I like to look at a EPG to see what’s on, not go to each app individually.

The VM Stream looks good value (free with BB).

Originally Posted by Mr K (Post 36146334)

No news is good news Den. Have you done a deal in the last 6 or so months, if so you might get away with it.

I've done a deal, paying less than I was before. Mainly hesitated as I might be moving to a non cabled area this year, but VM promise not to charge cancellation charges if this is the case. We'll see....

The RPI + 3.8% increases and non cancellation during the contract is something to be aware of, but on balance I've gone for it. Took over an hour from when my call was answered to get the deal/ price screwed down, no wonder they want to stop this farce every year. Tremendous waste of everyone's time, doubtless they hope most are apathetic/can't be bothered. Good business model I guess. Might backfire in these 'tight' times though.

Originally Posted by johnathome (Post 36146349)

I use tvguide.co.uk to see what's on.

Originally Posted by oxfordmark (Post 36146359)

Yeah but it’s PITA having to check that, we like it all on the screen.

Originally Posted by nialli (Post 36146368)

I’ve been researching broadband alternatives as I await the confirmation that my Volt deal is going up by 25% in April. I’m somewhat surprised that the small town I live in has no 5g or fibre alternatives to Virgin Media. The “small town”? London

Originally Posted by GazCBG (Post 36146372)

We got our letter today, going up £15 a month from 1st April.
We are out of contact and paying £112 at the min, for TV, Internet and Phone, no Sky Sports or Sky Movies.

Originally Posted by jfman (Post 36146379)

I’m on Ultimate Volt Mates Rates til January - no idea if it is getting a rise in April but it’ll probably be cheaper than the alternatives. I’ll probably use a 5G option for 3 months and come back as a new customer broadband only.

Originally Posted by nialli (Post 36146380)

You are being charged far, far too much. £137? I advise you to consider alternatives while you have the right to cancel. If you are wedded to Virgin Media I suggest you call Retensions.

New customers get the services you have for £29.99 a month!

Originally Posted by Peter729 (Post 36146325)

There seems little point in entering into a 18\24 month contract when there's no surety to be gained from it.

Originally Posted by Chrysalis (Post 36146385)

Problem is,. check their 1 month contract prices, there is quite the premium.

I ended up taking the plunge, as I did get the offer, and also figured if I need to leave early I could somehow convince a operator to waive the fee.

So even if mid contract rises become illegal, it will still be legal to charge an extra arm for short term contracts.

Originally Posted by Peter729 (Post 36146377)

Originally Posted by Hugh (Post 36146375)

No letter here yet, but even when we get it, we have no fibre options available here - I can get "up to" 76Mb/s from alternative suppliers.

Originally Posted by nialli (Post 36146388)

Thanks but when I type my postcode into the suppliers listed none of them offer fibre except Virgin

Originally Posted by GazCBG (Post 36146384)

This is the full package, just checked on vm site.

Broadband: M350 Fibre Broadband
TV: Maxit TV
Phone: Talk More Anytime

But new customers can get it for around £84 on 18 month contract, then £116

Originally Posted by Hugh (Post 36146390)

I get this when I check Openreach (so not even "up to" 76Mb/s)

https://www.cableforum.uk/board/atta...1&d=1676901171

Originally Posted by Jacquesb (Post 36146421)

Just used the WhatsApp service to add a channel (ViaPlay for Scottish football !). Very responsive, change effected in 16 minutes; they were a bit pushy in offering me Sky UHD channels for the "fantastic" price of £7 per month, which I managed manfully, to resist.

They also asked to "review my contract" but since it's not due to finish until June, I managed to avoid that as well.

Originally Posted by Jacquesb (Post 36146429)

Hi nialli - their number is 07305.327112.

Originally Posted by nialli (Post 36146391)

The trick is to call Retentions towards the end of your contract and (politely) insist you can’t afford it and ask what they can offer or you’ll go elsewhere. It can take a couple of calls but normally works. You can do it now by exercising your right to cancel

---------- Post added at 14:08 ---------- Previous post was at 13:55 ----------



I get 55-80 for London SE10

Originally Posted by GazCBG (Post 36146384)

This is the full package, just checked on vm site.

Broadband: M350 Fibre Broadband
TV: Maxit TV
Phone: Talk More Anytime

But new customers can get it for around £84 on 18 month contract, then £116

Originally Posted by Aye Up (Post 36146538)

Got email about £7 rise.....rang them up to cancel. They've put an equivalent credit on the account to cancel out the rise till my contract ends in July this year.

Originally Posted by Peter729 (Post 36146325)

There seems little point in entering into a 18\24 month contract when there's no surety to be gained from it.

Originally Posted by OLD BOY (Post 36146598)

Surely, if you go for an 18 month deal which gives you a worthwhile discount, then there is, say, a 6% increase, it's still worth it because the no deal option goes up by that amount as well.

However, I do think Ofcom should stipulate that any price rises mid-contract should permit people to leave at that point if they wish.

Originally Posted by OLD BOY (Post 36146598)

Surely, if you go for an 18 month deal which gives you a worthwhile discount, then there is, say, a 6% increase, it's still worth it because the no deal option goes up by that amount as well.

However, I do think Ofcom should stipulate that any price rises mid-contract should permit people to leave at that point if they wish.

Originally Posted by nialli (Post 36146603)

When Virgin only offered 12 month contracts it wasn’t an issue, but now it’s 18 or 24 month contracts it is a major concern. I know the newer providers are promising no increases under contract but let’s not be naive on that - once established, they’ll get away with whatever they can. The only broadband providers offering 12 months or less I’ve found are the mobile companies and NOW.
OFCOM is failing the customer. Mandate 12 month contracts with no midterm rises and that should be enough.

Originally Posted by Jacquesb (Post 36146421)

Just used the WhatsApp service to add a channel (ViaPlay for Scottish football !). Very responsive, change effected in 16 minutes; they were a bit pushy in offering me Sky UHD channels for the "fantastic" price of £7 per month, which I managed manfully, to resist.

They also asked to "review my contract" but since it's not due to finish until June, I managed to avoid that as well.

Originally Posted by Gavin-D (Post 36146648)

VM don't carry Sky UHD channels, do they?

Originally Posted by nialli (Post 36146649)

They do. Two Sky Sports channels and a selection of Sky Max and Sky Cinema through on demand.

Originally Posted by johnathome (Post 36146661)

Well I just phoned , current bill is £45 (discounted, maxit, 350, LL) going up £15 from April.

I just want lowest BB only, best offer was £32 for 50mb.

Unfortunately they dont have much competition in this area, no one else can offer more then 30mb, I think i'm stuck into accepting it.

Originally Posted by johnathome (Post 36146661)

Well I just phoned , current bill is £45 (discounted, maxit, 350, LL) going up £15 from April.

I just want lowest BB only, best offer was £32 for 50mb.

Unfortunately they dont have much competition in this area, no one else can offer more then 30mb, I think i'm stuck into accepting it.

Originally Posted by techguyone (Post 36146665)

That's poor, I got 200Mb for £35

Originally Posted by johnathome (Post 36146666)

Maybe VM have competition in your area or maybe they just don't like me.

Was that recently and did you cancel?

Originally Posted by Gavin-D (Post 36146650)

When did they start carrying sky sports UHD? I've never seen it advertised

Originally Posted by oxfordmark (Post 36146646)

I noticed when i called to cancel, there was an option to take a £10 discounted offer for 6 months

Originally Posted by Itshim (Post 36146674)

Anyone else had this offered ?

Originally Posted by Mr K (Post 36146677)

Seems to be a standard automated message when you ring the cancellation line. However don't go for it, you'll get better if you hang on and speak to someone.
The only advantage if the 6 month discount is that it doesn't seem to involve a new contract, which might suit some.

Originally Posted by nialli (Post 36146671)

Originally Posted by Itshim (Post 36146674)

Anyone else had this offered ?

Originally Posted by nialli (Post 36146776)

Still no notification here. With the deals people are getting I'm starting to wonder if the company's having second thoughts?

Inflation could (should?) be considerably lower next April

Originally Posted by denphone (Post 36146781)

No notification here either but my money is still on us both getting one sooner rather then later.

Originally Posted by oxfordmark (Post 36146826)

I called TalkTalk and they offered me 150mb BB (more than enough for us) + the Tv box for £28, cannot beat that so I’m off to TalkTalk.

I know a few who have them and have had no issues. Including my mother in law.

Originally Posted by Gummo (Post 36146847)

Would the likes of TalkTalk be able to use the Virgin Media line/s?

Originally Posted by Brunel (Post 36146868)

"If you don’t have an active OpenReach connection a new ISP will have to install one (£30-£60 and a few weeks to schedule)."

No charge for a F.T.T.P. connection.

Originally Posted by nialli (Post 36146864)

If you don’t have an active OpenReach connection a new ISP will have to install one (£30-£60 and a few weeks to schedule). Only Virgin uses Virgin lines

Originally Posted by oxfordmark (Post 36146871)

I have an Openreach engineer coming out to do the install.

Originally Posted by nialli (Post 36146872)

I'll be interested how you find the TalkTalk services. I'm still waiting for the notification of my price rise and I'm starting to think I might not get one or can call and get a similar price to what I'm paying VM. I'm out of contract in June 23.

Originally Posted by Brunel (Post 36146878)

Assuming that Openreach (the supplier) is reliable, which of the sub-contractors is regarded as the best.


https://www.giganet.uk/

Originally Posted by techguyone (Post 36146880)

Nor mine, but I've registered interest. It's looking extremely likely that Openreach will have rolled out to my area by the time my VM contract ends.

Originally Posted by nialli (Post 36146882)

I'd have a lot more confidence in these alternative fibre providers, including OpenReach, if they'd commit to a going live timetable. I'm not even getting a year for the likely rollout when I enquire, let alone a month.

I'm not rural - I live six miles from central London in one of the biggest boroughs and there is NO fibre alternative to Virgin and every avenue of investigation so far has drawn a blank. This country's in the high speed slow lane alright.

Originally Posted by nefu (Post 36146908)

Just had the email, my service will increase from £61 to £76 per month. Called retentions who offered to "rebundle" my services on a new 18 month contract for £82 a month, I declined their kind offer!