Re: Coming Soon to Virgin TV (2023)
 

I'm currently on chat. They quoted me £7 a month, but I mentioned this thread saying it should be £4 if I already have The Sky UHD entertainment package which is there on my last bill. Their response was to say if I want to keep the UHD entertainment package then the bill will increase by £10 a month? This doesn't sound correct?

Re: Coming Soon to Virgin TV (2023)
 

So how much is it to add Sky Sports UHD if you are on Ultimate Volt with Sky Entertainment UHD already part of the bundle before they removed it?

Re: Coming Soon to Virgin TV (2023)
 

I was told £7 and a new 18 month contract

Re: Coming Soon to Virgin TV (2023)
 

So the UHD add on costs should be (on top of HD):

Sky Cinema & Entertainment UHD - £6
Sky Sports UHD - £7
Sky Cinema & Entertainment and Sports UHD - £10

Ultimate Volt with UHD included the Sky Cinema & Entertainment UHD add on in the bundle cost, which is why it should be a £4 difference for those bundles as you won't have more than one UHD add on at the same time.

Re: Coming Soon to Virgin TV (2023)
 

From today, VM has discontinued the ITV Catch-up service for V6 customers, who are now redirected to use the ITVX app for all ITV catch up content.

Re: Coming Soon to Virgin TV (2023)
 

So whats the delay with so many people still not being activated (including myself)

Re: Coming Soon to Virgin TV (2023)
 

that is the million dollar question hopefully it on before the game tonight

Re: Coming Soon to Virgin TV (2023)
 

Yes, I want to see Forest win 4-0 at old trafford in 4K/UHD :-)

Re: Coming Soon to Virgin TV (2023)
 

My Sky Sports UHD has now appeared so it is up and running - it is HLG.

You need to look carefully at you new contract as originally they removed Cinema UHD when adding Sports UHD - but all seems good - currently.

Re: Coming Soon to Virgin TV (2023)
 

Same for 360 too.

Re: Coming Soon to Virgin TV (2023)
 

Pile of pants, another thing to log into. No need for a free service except more data gathering..

Re: Coming Soon to Virgin TV (2023)
 

So it's £4 for those who have Sky Cinema and Entertainment UHD already in their bundle?

Re: Coming Soon to Virgin TV (2023)
 

I think that was yesterday (31 Jan) it stopped - I was told a pop-up message had appeared for some.

Re: Coming Soon to Virgin TV (2023)
 

Not on mine, I subscribed at 9am this morning and the Indian advisor told me that he had activated it. I checked my account and it hasn't updated to show the Sky Sports UHD services. I think I smell BS from the advisor.

I will give it a few more hours and I will be going on chat if it's still not come on.

Re: Coming Soon to Virgin TV (2023)
 

not on mine yet either i rang similar time to you

Re: Coming Soon to Virgin TV (2023)
 

Thanks Ben, passed to the third different person on chat now. Have sent them this

Re: Coming Soon to Virgin TV (2023)
 

If you have already have Sky Sports HD and Sky Cinema HD, then yes. That's true for Ultimate Volt with UHD

If you have Sky Sports SD with Sky Cinema HD, then it would be £11 (£7 for Sky Sports HD add on + £4 difference for the Sky UHD change)

Re: Coming Soon to Virgin TV (2023)
 

I have it working, its hdr! watching the cricket in hlg

plus they wouldn't budge on £7 even though I have uhd movies, but i can worry about that later :)

"Thanks for your patience. I did try manually and still the cost is 7pounds the UHD channels are free with your Ultimate Volt package and not charging you so we will not be able to remove that and add UHD with sports and cinema that is the reason its 7pounds."

Atmos, HDR, great picture, not too bad price,recordable....

I'm stunned ��

Re: Coming Soon to Virgin TV (2023)
 

Was passed to three different people who all denied this despite me linking them to this post. After 5 hours on WhatsApp had someone offer me an 18 month contract for only £2.37 a month more so I took it. Promised channels within the hour but haven't appeared so an watching the game in HD

Re: Coming Soon to Virgin TV (2023)
 

What about the price rise?

Re: Coming Soon to Virgin TV (2023)
 

Was already on a decent retention deal so now have ultimate volt + all the Sky UHD packs for £87.37 a month for 18 months

Re: Coming Soon to Virgin TV (2023)
 

Won’t the price rise in May?

Re: Coming Soon to Virgin TV (2023)
 

I was told by CS that anybody taking out a new contract now will not have this price rise applied.

Re: Coming Soon to Virgin TV (2023)
 

Is that including the sim?

Re: Coming Soon to Virgin TV (2023)
 

It's activated for me now. I suppose the next question is when will the other two channels launch and what sports will they be showing?

Re: Coming Soon to Virgin TV (2023)
 

This is the reason I'm not getting it offered for £4

"Yes, but with the bundle you have now is our old bundle in which Sky UHD was inclusive and the new Ultimate bundle does not have Sky cinema UHD included so it actually cost 6GBP extra and for Sky sports UHD and movies UHD it will cost you 10GBP so offered it for best price."

So their new Ultimate Bundle doesn't include stuff I already have I'm also not sure why that matters to me, I think Virgin need to look up the word Ultimate, The top package was supposed to be everything and you were a VIP and got the best price

Re: Coming Soon to Virgin TV (2023)
 

£7 for me on Ultimate Volt (that had UHD entertainment and movies in it).

Re: Coming Soon to Virgin TV (2023)
 

Yes, unfortunately I got it wrong yesterday and it is £7 on top of that version of Ultimate Volt.

As I don't want to cause further confusion, I'll avoid discussing any pricing changes in the future.

Re: Coming Soon to Virgin TV (2023)
 

How to virgin justify these prices on top of the Ultimate Volt package
Things like this should just be added to all Ultimate Volt package

Re: Coming Soon to Virgin TV (2023)
 

got mine added now had to do a chat as the call centre yesterday didn’t add it £7 came on instantly

Re: Coming Soon to Virgin TV (2023)
 

It does seem quite complex and not helped by a lack of a press release or formal announcement (I suspect deliberately because of the vast amount of legacy packages out there).

Always appreciate your input Ben so apologies if my post(s) came over as a dig. I posted today to say what I was offered (and I’ve taken up) in case that helps others.

---------- Post added at 13:20 ---------- Previous post was at 12:29 ----------

Suspect someone somewhere has done analysis on the price point of “Ultimate Volt” as a headline package so the price stays the same but you get less for it.

Re: Coming Soon to Virgin TV (2023)
 

The Extra charge is likely part of the contract with Sky.

Re: Coming Soon to Virgin TV (2023)
 

After being left hanging on chat for more than 40 minutes I finally got through via the phone. It was sorted in less than 5 minutes and raised my sub by £7 per month. I had a quick look at the picture quality which is excellent.

Re: Coming Soon to Virgin TV (2023)
 

Is the darts 4k or upscaled? Think it might be upscaled at least on some of the cameras.

Football yesterday was great

Re: Coming Soon to Virgin TV (2023)
 

Virgin Media is turning into a joke.

Since January 1st 2021 Virgin has only launch 9 NEW Channels - the rest has been HD launches but Virgin has axe they SD Channels. But Virgin keeps putting up prices.

2023:
*Sky Sports Main Event UHD
*Sky Sports UHD1
*Sky Sports UHD2

2022:
*Talk TV
*NBC News NOW
*BBC 3

2021:
*QVC Extra
*GB News
*Colors Gujarati

Re: Coming Soon to Virgin TV (2023)
 

It's not really a VM thing it's an industry thing. New channels are not really being launched as frequently as they used to be.

Re: Coming Soon to Virgin TV (2023)
 

Indeed, what are these brilliant new channels that VM is missing out on... oh, there aren't any, lol.

It's just the evolution from pay TV channels to streaming and is nothing to do with VM.

Re: Coming Soon to Virgin TV (2023)
 

Sky Atlantic is the main channel that's still missing, though there are a few more decent ones on Sky that would be useful to have.

Re: Coming Soon to Virgin TV (2023)
 

Can't see it being on VM at all now tbh with the HBO deal ending in 2025 and HBO don't want to renew it either as they want to bring MAX to the uk (MAX will be discovery+ and hbomax in one.) MAX is just the code they're using atm it isn't it's final name.

Re: Coming Soon to Virgin TV (2023)
 

In that case you will be pleased to hear that Sky Kids HD has been added to SID 2507 with a provisional channel number of 707. Not yet visible on customer equipment.

Re: Coming Soon to Virgin TV (2023)
 

Well just got this email
All I said after the above message was I don't see why the Ultimate top package doesn't include anything, They made me wait 20 mins on chat and then said to try contacting them again in 2 hours, which I didn't bother.
https://www.cableforum.uk/images/local/2023/02/1.png

Re: Coming Soon to Virgin TV (2023)
 

Discovery appear to have registered wbmax.com as web domain

https://domains.google.com/registrar...hTerm=wbmax%20

A 'Warner Pass' is launching on Amazon Prime in France as a temporary solution since they didn't against a new output deal is interesting.

Re: Coming Soon to Virgin TV (2023)
 

If there is anything left of HBOMAX with all the cancellations they've done.
I get HBOMAX via a friend in the US in exchange they use my nowtv HBOMAX atm is pretty decent but with all the cancellations it'll eventually end up being full of reality tv junk.

Re: Coming Soon to Virgin TV (2023)
 

Sky Sports UHD 1 now has proper EPG details. There reall isn't anything scheduled for UHD2 - so that is techinally correct.

Re: Coming Soon to Virgin TV (2023)
 

But only showing broadcasts as being in HD, not UHD, for some reason.

Re: Coming Soon to Virgin TV (2023)
 

On V6 I guess? 360 doesn't have the flags.

Re: Coming Soon to Virgin TV (2023)
 

I had a feeling that the Golf and Cricket was upscaled. The Forest match on Wednesday was great picture quality though.

Re: Coming Soon to Virgin TV (2023)
 

About 90% of the stuff on Sky Sports Main Event UHD is upscaled from HD - but Sky still flag it all as UHD.

Re: Coming Soon to Virgin TV (2023)
 

Football tonight looks excellent.

Re: Coming Soon to Virgin TV (2023)
 

i thought the nba looked upscaled, so Im guessing its even fake hdr?

---------- Post added at 22:04 ---------- Previous post was at 22:04 ----------

yeah that is good, probably worth the money alone if you into football and have a nice tv

Re: Coming Soon to Virgin TV (2023)
 

It's jawdropping that Virgin feel it appropriate to treat customers queuing up with money in their hands like this.

Even if I were interested in this setvice I wouldn't put up with this sort of treatment.

I've all but got rid of this outfit for personal use and am rid of them completely for the other accounts that I control.

Re: Coming Soon to Virgin TV (2023)
 

"all but got rid off"?

Is that like being "a little bit pregnant"?

Re: Coming Soon to Virgin TV (2023)
 

It means downgrading and paying them less money.
This is the last time that a price rise will be able to be used to get out of a contract.

From next year they will be introducing inflation busting price rises and people won't be able to dump them.

Forewarned is forearmed.

---------- Post added at 22:49 ---------- Previous post was at 22:40 ----------

And me. As compensation, even though i've dropped down to the most basic TV offering, they've added on a number of pay channels for free until at least the end of the contract.

This, coupled with the fact that lots of HD channels have now been moved to lower packages after the switchoff of SD channels, means that I now have virtually everything that I had when I was paying for Full House.

I've lost BT Sport which I wasn't bothered about and their part time UHD channel is complete rubbish IMO.

I urge everyone not bothered about the above two channels to check out what they'd still get if they downgraded and cut costs. I'm now giving about £26 a month less to this unscrupulous company, which pleases me no end.

Re: Coming Soon to Virgin TV (2023)
 

If Sky Sports UHD is upscaled, is it still 50fps?

Re: Coming Soon to Virgin TV (2023)
 

It means they have not got rid of yet as they still have a good deal.

Re: Coming Soon to Virgin TV (2023)
 

Yup, i'd be off like a shot if this stopped (or the V6 was retired). I would never pay full prices for Virgin with the way they treat their customers.

Re: Coming Soon to Virgin TV (2023)
 

But you're happy to give them money for the way they treat their customers. Way to stick it to the big men.

You've been complaining about them for years, but never stop giving them money.

Re: Coming Soon to Virgin TV (2023)
 

I’ll advise Virgin Media it is a good business decision to advance the removal of all TiVo equipment.

Re: Coming Soon to Virgin TV (2023)
 

Word of warning to anyone attempting to add the Sky Sports Ultra HD channels. It took me almost two hours to get activated. I had to make three calls to the call centre this morning and at the third attempt I spoke to someone who was able to do the necessary and add them to my account.

The first two people I spoke to didn’t have a clue and assured me that they didn’t offer Sky Sports in Ultra HD. A very frustrating last couple of hours trying to upgrade my channels but I got there in the end!

Re: Coming Soon to Virgin TV (2023)
 

These new Sky Sports UHD channels - do they come with HDR?

Re: Coming Soon to Virgin TV (2023)
 

Yes they come with HLG HDR

Re: Coming Soon to Virgin TV (2023)
 

It really is pathetic.

---------- Post added at 15:56 ---------- Previous post was at 15:54 ----------

Police Interceptors is just starting, off you toddle.

Re: Coming Soon to Virgin TV (2023)
 

Very grown up reply.

Re: Coming Soon to Virgin TV (2023)
 

Give them a call then. If you're lucky they might answer you. If you're very lucky you might get to speak to someone who speaks more than pidgin English.

---------- Post added at 16:00 ---------- Previous post was at 15:58 ----------

Police Interceptors indeed. You gave a lot of people such a laugh the other day when you came out with that.

Re: Coming Soon to Virgin TV (2023)
 

"Pidgin English"…

If you’re going make derogatory comments about other people’s command of the English Language, try to use it correctly yourself… ;)

Re: Coming Soon to Virgin TV (2023)
 

Bloody auto correct strikes again. Luckily my facilitator spotted it, she used to be an English teacher.

Re: Coming Soon to Virgin TV (2023)
 

What's that got to do with anything? I'm not even sure why it would make people laugh on a serious matter, that's pretty sick.

Re: Coming Soon to Virgin TV (2023)
 

Many thanks.

Re: Coming Soon to Virgin TV (2023)
 

Virgin quoted us £105 for full TV and standard BB. Sky quoted us £73 for Ultimate TV with Sky Sports + Cinema, Netflix, Paramount+ and 6 months free Apple TV. We left VM after being a customer since 1995. Sadly, VM don’t treat loyalty well.

Re: Coming Soon to Virgin TV (2023)
 

The penny might drop as their very last customer calls to cancel :D

Re: Coming Soon to Virgin TV (2023)
 

Will that be you since it’s taking you so long to bin them?

Re: Coming Soon to Virgin TV (2023)
 

I took out a new contract on Friday with a cheaper price for an equivalent package, but I was told I would still be affected by the price rise in April.

Re: Coming Soon to Virgin TV (2023)
 

I took one out of Thursday and was told again before that "no price rice" - told by three different people now at CS.

As it is recorded they will have trouble getting out of it.

Re: Coming Soon to Virgin TV (2023)
 

Dude if you hate VM so much why are you still with them?
I got rid of them as soon as i could as i was disgusted with their customer service, there are more options than ever available to us now especially with city fibre and openreach rolling out full fibre too.
I'm not having a go at you but you grumble a lot about VM so why stay where you're not happy?

Re: Coming Soon to Virgin TV (2023)
 

Been asking that for years :confused:

---------- Post added at 14:46 ---------- Previous post was at 14:44 ----------

Sitting tight until price rise comes in at least that way I will get a clearer idea of the bottom line.:rolleyes:

Re: Coming Soon to Virgin TV (2023)
 

But BT Sport is included on VM but is another £30 to add on Sky. Netflix is now included by Virgin Media. I have Apple TV free and can't find anything worth watching.

Was the VM price quoted online or over the phone? I was paying that to VM with the free mobile thrown in too.

With both - you do seem to need to inform them you are cancelling for the best offer.

It is always worth trying a 2-3 times - different reps will offer different prices - at VM and Sky.

Re: Coming Soon to Virgin TV (2023)
 

Netflix is NOT included it is a add on. Yet another reason to not choose virgin is getting paramount + . The main reason I have not yet moved to sky is the amount of holes needed to fit it !!!. Thinking Freeview + now , using smart TV for anything else I would fancy. Waiting to see what's if anything offered by virgin when increase is advised, yes I am out of contact anyway. Plenty of BB choices.

Re: Coming Soon to Virgin TV (2023)
 

When our contract expired in June, we tried on 2-3 occasions to get our bill down. VM couldn't get our bill below £105. Sky offered so much more for £73, which my mother immediately accepted.

Re: Coming Soon to Virgin TV (2023)
 

Netflix standard is included with Ultimate Volt granted a extra £5 for Ultra HD, As for Paramount+ will have to wait and see how Virgin bundle it.

Re: Coming Soon to Virgin TV (2023)
 

Since you seem fine with a dish you'd be better with Freesat, there's more free HD and you don't get the part-time channels sharing streams.

Re: Coming Soon to Virgin TV (2023)
 

Agreed.

---------- Post added at 22:42 ---------- Previous post was at 22:37 ----------

I've got rid of loads of Virgin business accounts and some other accounts that I control. I dumped Virgin Mobile ages ago and have cut down the final account as much as I can.

I'm hoping that Cityfibre etc come here soon. I may then go to Sky or Freesat & dip in and out of Now TV.

---------- Post added at 22:44 ---------- Previous post was at 22:42 ----------

Do you mean their recording or one that you made yourself of the call?

Re: Coming Soon to Virgin TV (2023)
 

Air broadband who i'm with use city fibre and are excellent uk based call center that's based in Cambridge, if you have a issue it's the same person you spoke to who deals with it until it gets sorted in my case i had disconnections turned out it was their router, they sent me a new router and it's been perfect. Avoid digital home though nasty company they've been kicked of the city fibre network because of their aggressive antics to sign peoople up by misselling contracts and fraudently signing up people too.

Re: Coming Soon to Virgin TV (2023)
 

Thanks for the advice :)

Re: Coming Soon to Virgin TV (2023)
 

I'm one of those folks who can't have a sky dish due to local planning regs. I take it I'm either stuck with virgin or a move to freeview? I'm in Birmingham.

Re: Coming Soon to Virgin TV (2023)
 

Sky does its TV service over the internet now (Sky Glass with a TV included, Sky Stream with just a small box called a Puck). You don't need Sky's broadband for it, but it may be more cost effective to do so.
https://www.moneysavingexpert.com/ne...tch-sky-tv-wi/

BT's TV service is now also available without an aerial.
https://community.bt.com/t5/YouView-...l/td-p/2246295

Virgin does a similar IPTV service to BT's called Stream which may work out cheape for some than its cable TV service. However, I believe it's currently for new broadband customers only.
https://www.virginmedia.com/virgin-t...inment-service

Re: Coming Soon to Virgin TV (2023)
 

I stand corrected, am I correct in thinking it's on all sky packages? Have not interest in volt ,so still an add on for me:dozey:

---------- Post added at 14:41 ---------- Previous post was at 14:39 ----------

Wll bear in mind , still have to have a lot of holes !!!

Re: Coming Soon to Virgin TV (2023)
 

Their recording.

I've been told my several staff now that their is no price rice with the new contract - and no-one at VM said otherwise

Re: Coming Soon to Virgin TV (2023)
 

There is around 30-50% less channels provided on their IPTV services when compared to the normal linear service.

Sky Stream/Glass does NOT offer recording so you have to use Catch-Up and some programmes are not available. BT's version does record. Don't know about VM Stream.

Re: Coming Soon to Virgin TV (2023)
 

Thanks for those I'll do a bit of research to see whats best if I need to dump Virgin

Re: Coming Soon to Virgin TV (2023)
 

I think it's the shopping channels and a few smaller advertising-funded channels you won't get on the streaming platforms. But worth researching further if some of these are household faves.

Re: Coming Soon to Virgin TV (2023)
 

There have been cases where the recordings made are 'not available'.

I myself was told that my last deal allowed me to keep 'Full House' at an agreed discounted price, but what I got was Maxit at £23 more than was agreed.

I asked them to listen to the 'phone call to prove what I was offered but, surprise, surprise the recording was said to be not available. A cynical person could view this as very convenient...

In the end I downgraded to the minimum TV package, so they have lost money by doing this. I did get the entertainment & Drama picks thrown in by way of an apology, which I doubt they'd have done if there was no proof of what I was saying.

I'd keep an eye on your bill when the price rises kick in after my experience yesterday:

https://www.cableforum.uk/board/show...php?t=33711694

Re: Coming Soon to Virgin TV (2023)
 

Is there a date for when Paramount + will be coming to Virgin?

Re: Coming Soon to Virgin TV (2023)
 

Virgin don't really announce specific launch dates in advance for anything,

Re: Coming Soon to Virgin TV (2023)
 

And which boxes will it be on when it does eventually arrive..

Re: Coming Soon to Virgin TV (2023)
 

I'm currently on to a VM CS agent and they're absolutely adamant that they don't have Sky Sports UHD. I'm trying to get it added and set a new package as I'm currently out of contract. But he/she insists that UHD is not available. Yet the previous agent I spoke to said I could add it for £7, but when I said I wanted to also renegotiate my package said I'd have to go through to Customer Services. WTH?

Re: Coming Soon to Virgin TV (2023)
 

Virgin think that they're saving money by outsourcing their 'CS' offshore or not providing proper training, but if they took the lost sales into account, i'm pretty sure they won't be.

Did the agent look at your previous chat where this 'non existent' service was offered to you?

Re: Coming Soon to Virgin TV (2023)
 

It's on my contract as 'Sky Sports Ultra HD'.

It may be the CS staff don't relaise that it is the same thing.

Update: Actually they had removed Cinema UHD - so now on contract is 'Sky Sports & Cinema Ultra HD'.

Re: Coming Soon to Virgin TV (2023)
 

Media Boy Sources has told me that Paramount Global are set to move the following channels from Virgin and Sky to Paramount+ by 2025.

*MTV
*Comedy Central
*Nickleodeon

No other channels were mentioned.

Re: Coming Soon to Virgin TV (2023)
 

Apparently, yes. They said at the start of the convo that they'd seen the previous chat and my query and were pulling my other account data through to see how they could help me.

Re: Coming Soon to Virgin TV (2023)
 

Unlike Disney, it seems Paramount could use the Channel 5 portfolio as a shop window for Paramount+.