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-   -   General : £3 TV increase but BT Sport Europe is "free" (https://www.cableforum.uk/board/showthread.php?t=33701087)

Ken W 27-07-2015 15:57

Re: £3 TV increase but BT Sport Europe is "free"
 
I am on the
Big Bang Bundle
No extra channels.
Talk 08 2 Talk Weekends
TV Size M+ TiVo Monthly Fee
Broadband Size: XL (Up To 100mb)

Will my bill increase by £3.00?

RobboEdin 27-07-2015 16:30

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by Ken W (Post 35790679)
I am on the
Big Bang Bundle
No extra channels.
Talk 08 2 Talk Weekends
TV Size M+ TiVo Monthly Fee
Broadband Size: XL (Up To 100mb)

Will my bill increase by £3.00?

You do not have TV XL so your price will not increase.

pengedragon 27-07-2015 16:31

Re: £3 TV increase but BT Sport Europe is "free"
 
Edit. Beat me to it!

Gavin78 28-07-2015 00:26

Re: £3 TV increase but BT Sport Europe is "free"
 
I'm on the XL package, with 152mb BB and weekend calls for phone.

My current price is £81, £84 from september.

While the same package on VM at the moment is £66 a month

Time for a call this week I think.

Problem is to get the same package on SKY with 40mb BB is £72.50 a month and £190 for installation and 2TB box so it's a no win situation

arcimedes 28-07-2015 07:38

Re: £3 TV increase but BT Sport Europe is "free"
 
That's a lot as I pay £80 for TVXL, 152Mb, XXL phone and 2 Tivos. And that includes the £3 extra

jb66 28-07-2015 08:16

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by Gavin78 (Post 35790735)
I'm on the XL package, with 152mb BB and weekend calls for phone.

My current price is £81, £84 from september.

While the same package on VM at the moment is £66 a month

Time for a call this week I think.

Problem is to get the same package on SKY with 40mb BB is £72.50 a month and £190 for installation and 2TB box so it's a no win situation

Dont bother with the 2tb box then?

Mr K 28-07-2015 12:12

Re: £3 TV increase but BT Sport Europe is "free"
 
Just got the letter; unbelievable cheek another price rise. Like may others not interested in footy on TV. Watching local non-league football I will go to. Overpaid pointless premiership fodder watched and played by those with no connections to the cities involved is a pointless waste of time and money.

Is it just the XL package increasing ? i.e. if i downgraded i'd get no price rise plus a discount ?

Looking at the channel line up (https://my.virginmedia.com/content/d...annelGuide.pdf) there's not much I'd miss from L either, so M+ might be the way to go. HD seems to be the main loss on some channels but unless you've a 50 foot tv a small price to pay.

Gavin-D 28-07-2015 12:34

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by Gavin78 (Post 35790735)
I'm on the XL package, with 152mb BB and weekend calls for phone.

My current price is £81, £84 from september.

While the same package on VM at the moment is £66 a month

Time for a call this week I think.

Problem is to get the same package on SKY with 40mb BB is £72.50 a month and £190 for installation and 2TB box so it's a no win situation

That seems rather high

This is what I have

TV XL

2x TiVo

BB 152mb

Phone line + weekend and evening calls

All that comes to around £65 I'd be getting on the phone and going through to the thinking of leaving us team you are over paying by around £20 a month at the moment

---------- Post added at 12:34 ---------- Previous post was at 12:33 ----------

Quote:

Originally Posted by Mr K (Post 35790780)
Just got the letter; unbelievable cheek another price rise. Like may others not interested in footy on TV. Watching local non-league football I will go to. Overpaid pointless premiership fodder watched and played by those with no connections to the cities involved is a pointless waste of time and money.

Is it just the XL package increasing ? i.e. if i downgraded i'd get no price rise plus a discount ?

Looking at the channel line up (https://my.virginmedia.com/content/d...annelGuide.pdf) there's not much I'd miss from L either, so M+ might be the way to go. HD seems to be the main loss on some channels but unless you've a 50 foot tv a small price to pay.

Correct no other prices are changing at the moment

bubblegun 28-07-2015 13:05

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by muppetman11 (Post 35790523)

It's not even as hard as that. If the box is a recent model Sky+HD then you just put the card in the box and it prompts you pair the card. As long as you are connected to ethernet or wifi you can just press select and the box will do it for you.

theone2k10 28-07-2015 13:12

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by Mr K (Post 35790780)
Just got the letter; unbelievable cheek another price rise. Like may others not interested in footy on TV. Watching local non-league football I will go to. Overpaid pointless premiership fodder watched and played by those with no connections to the cities involved is a pointless waste of time and money.

Is it just the XL package increasing ? i.e. if i downgraded i'd get no price rise plus a discount ?

Looking at the channel line up (https://my.virginmedia.com/content/d...annelGuide.pdf) there's not much I'd miss from L either, so M+ might be the way to go. HD seems to be the main loss on some channels but unless you've a 50 foot tv a small price to pay.

Yes it's just XL price being increased by £3p/m the other tv packs are remaining the same price until 2016 when another price rise will happen.

telegramsam 28-07-2015 15:22

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by Mr K (Post 35790780)
Just got the letter; unbelievable cheek another price rise. Like may others not interested in footy on TV. Watching local non-league football I will go to. Overpaid pointless premiership fodder watched and played by those with no connections to the cities involved is a pointless waste of time and money.

Is it just the XL package increasing ? i.e. if i downgraded i'd get no price rise plus a discount ?

Looking at the channel line up (https://my.virginmedia.com/content/d...annelGuide.pdf) there's not much I'd miss from L either, so M+ might be the way to go. HD seems to be the main loss on some channels but unless you've a 50 foot tv a small price to pay.

I got the letter this morning too. I can fully understand those not into footy being angry as the letter clearly states the increase is so they can provide the new BT Sports channel in the XL pack. As a footy fan I`m quite happy I`m getting BT Europe and cheaper than Sky customers!

denphone 28-07-2015 15:34

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by telegramsam (Post 35790797)
I got the letter this morning too. I can fully understand those not into footy being angry as the letter clearly states the increase is so they can provide the new BT Sports channel in the XL pack. As a footy fan I`m quite happy I`m getting BT Europe and cheaper than Sky customers!

This.

steveh 28-07-2015 16:28

Re: £3 TV increase but BT Sport Europe is "free"
 
In the small print of https://my.virginmedia.com/content/d...annelGuide.pdf it states "Non-TV XL customers can add channels to their package for an additional monthly charge." Does that mean you could downgrade to M and just add a few HD channels that you wanted? Anyone tried this?

theone2k10 28-07-2015 16:47

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by steveh (Post 35790804)
In the small print of https://my.virginmedia.com/content/d...annelGuide.pdf it states "Non-TV XL customers can add channels to their package for an additional monthly charge." Does that mean you could downgrade to M and just add a few HD channels that you wanted? Anyone tried this?

No it just means you can add channels such as btsport, sky sports/movies or upgrade to other channel packs.

Ignitionnet 28-07-2015 18:19

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by telegramsam (Post 35790797)
I got the letter this morning too. I can fully understand those not into footy being angry as the letter clearly states the increase is so they can provide the new BT Sports channel in the XL pack. As a footy fan I`m quite happy I`m getting BT Europe and cheaper than Sky customers!

Of course you're happy: they're sharing the cost between everyone on XL TV whether they want the channel or not.

For those of us who think footy can GITFS and aren't fans of having to pay more for TV / broadband / line rental so that Sky and BT can hand over billions for rights it's not a great situation.

Taf 28-07-2015 18:24

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by Ignitionnet (Post 35790818)
Of course you're happy: they're sharing the cost between everyone on XL TV whether they want the channel or not.

For those of us who think footy can GITFS and aren't fans of having to pay more for TV / broadband / line rental so that Sky and BT can hand over billions for rights it's not a great situation.

It's because of Sky's attitude to sport "we will pay whatever it takes as it's the subscribers who will pay anyway" is exactly the reason I will never move to Sky.

And now VM are playing the same game. I may withdraw my financial support. :mad:

tassiekev 28-07-2015 18:26

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by steveh (Post 35790804)
In the small print of https://my.virginmedia.com/content/d...annelGuide.pdf it states "Non-TV XL customers can add channels to their package for an additional monthly charge." Does that mean you could downgrade to M and just add a few HD channels that you wanted? Anyone tried this?

I rang to cancel this morning and without going into lengthy details, I was asked what I wanted - said I was only interested in sport and signed up with BT for BB, 'phone & TV for £46pm because I particularly wanted BT sport. I was then offered 50Mb BB, 'phone with weekend calls & Tivo with M package plus BT Sport for just under £54. He made the valid point that BT's BB is not as good in my area (35Mb) - I'm not particularly bothered about speed as there is only me using it and its used mainly to download Sky boxsets to the Sky+ overnight. BTW, the BT price includes a mobile sim with (think) 200 mins pm. So that's a long-winded way of saying you can add BT sport to the M package - don't know if its of help to you but maybe to someone :).

roseandjim 28-07-2015 18:55

Re: £3 TV increase but BT Sport Europe is "free"
 
Oh they will bend over backwards for you if do want sport its just tough luck if like me and thousands of others you don't. For us its just shut up and pay up. That's also why I will never go to Sky.

Skie 28-07-2015 19:06

Re: £3 TV increase but BT Sport Europe is "free"
 
Dropped down to L, got a £7 discount for 6 months and a loyalty discount of £5 for 18 months. Retained Talk Weekends and XXL BB

From £67 (would be £70 with the increase) to £50 for 6 months then £57 for the rest. Cant say I'll miss the few channels you lose doing that.

steveh 29-07-2015 12:08

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by theone2k10 (Post 35790806)
No it just means you can add channels such as btsport, sky sports/movies or upgrade to other channel packs.

Bit of a strange way of putting it then. Why the specific mention of the XL package I wonder?

Taf 29-07-2015 13:43

Re: £3 TV increase but BT Sport Europe is "free"
 
My letter has just arrived, Phoning them ASAP to show my disgust.

telegramsam 29-07-2015 13:55

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by Ignitionnet (Post 35790818)
Of course you're happy: they're sharing the cost between everyone on XL TV whether they want the channel or not.

For those of us who think footy can GITFS and aren't fans of having to pay more for TV / broadband / line rental so that Sky and BT can hand over billions for rights it's not a great situation.

As I said I understand `non footy fans` being unhappy with the increase just to allow the BT sports channels into the XL pack. If I wasn`t a football fan I would downgrade my package in protest.

japitts 29-07-2015 14:02

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by telegramsam (Post 35790940)
As I said I understand `non footy fans` being unhappy with the increase just to allow the BT sports channels into the XL pack. If I wasn`t a football fan I would downgrade my package in protest.

I'm still contemplating. I follow rugby union so the Premiership being shown on the existing BT Sports channels is a plus-point of the existing-XL setup for me - there's also quite a few other XL-only channels that I would miss, so downgrading isn't an option.

But as per other posters, I can't stand football and resent the fact that it's "all or nothing" so far as the BT Sport "bundle" is concerned - obviously a tactic on BT's part.

BT broadband in my area is no good, and apart from a longstanding peak-time utilisation problem (for which I'm getting a recurrent credit) I'm quite happy with VM and not about to move.

telegramsam 29-07-2015 14:36

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by japitts (Post 35790941)
I'm still contemplating. I follow rugby union so the Premiership being shown on the existing BT Sports channels is a plus-point of the existing-XL setup for me - there's also quite a few other XL-only channels that I would miss, so downgrading isn't an option.

But as per other posters, I can't stand football and resent the fact that it's "all or nothing" so far as the BT Sport "bundle" is concerned - obviously a tactic on BT's part.

BT broadband in my area is no good, and apart from a longstanding peak-time utilisation problem (for which I'm getting a recurrent credit) I'm quite happy with VM and not about to move.

I see your problem mate. I have no interest in any other sport so if it weren`t for the football I`d downgrade. I`d miss the HD a little bit but from what I can see there`s no channels I`d miss. Would be intersting to see what Virgin did if all customers who don`t like football downgraded and told them why they were doing so,wouldn`t it?

djstevie 29-07-2015 17:50

Re: £3 TV increase but BT Sport Europe is "free"
 
I phoned them and ended up cancelling the tv and going BB and phone only. The lassie on the phone didn't even bother to try and offer downgrade options for the tv.

Doubt i'll miss it but if I do I can always take it again at a later date.

cityfan247 30-07-2015 14:00

Re: £3 TV increase but BT Sport Europe is "free"
 
Obviously as a sports and football fan i am pleased to be getting BT Europe with Champions League and Europa League in HD for a modest cost. Certainly cheaper than what i thought i would have to fork out.

Whilst i can see non sports fan not being too chuffed XL has increased in price due to this this was probably the most cost effective way to get the channel onto VM and minimise cost.

There are plenty of channels in XL I rarely if ever watch but I accept they are part of the package i pay for. You could argue my sub (and other sports fans subs) contributes to other peoples viewing as well. Bit of swings and roundabouts.

If you get into the argument i dont watch this channel in my pack or that channel so why should i pay for it then the whole thing breaks down. It all get fragmented, the buying power diminishes and it becomes more costly provide channels.

End result we all end up paying even more.

Taf 30-07-2015 14:08

Re: £3 TV increase but BT Sport Europe is "free"
 
After looking at the channel lists for L and XL, if I was able to pick and choose my own channel list there would be a lot of rejects.

But they have me over a barrel with this price increase (blatantly obviously to add the BT sport channel that I would never watch) because most of the channels I do watch are exclusive to XL.

And I reckon they know this.

theone2k10 30-07-2015 14:13

Re: £3 TV increase but BT Sport Europe is "free"
 
Not vm related but plusnet just announced all their tv customers will get bt sport lite free of charge which is btsport1 and bt sport extra, to get the other bt sport it is £5p/m not a bad deal considering their tv pack is only £5p/m anyway.

passingbat 30-07-2015 20:30

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by cityfan247 (Post 35791169)
There are plenty of channels in XL I rarely if ever watch but I accept they are part of the package i pay for. You could argue my sub (and other sports fans subs) contributes to other peoples viewing as well. Bit of swings and roundabouts.

If you get into the argument i dont watch this channel in my pack or that channel so why should i pay for it then the whole thing breaks down. It all get fragmented, the buying power diminishes and it becomes more costly provide channels.

.

Why are some people finding it difficult to grasp the difference between Premium channels and standard channels?

steveh 31-07-2015 09:01

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by cityfan247 (Post 35791169)
There are plenty of channels in XL I rarely if ever watch but I accept they are part of the package i pay for. You could argue my sub (and other sports fans subs) contributes to other peoples viewing as well. Bit of swings and roundabouts.

I've always taken that view in the past. Perception-wise though, back in the days when I watched maybe 10 channels out of 60 it seemed a better deal than when now watching 10 out of 230.

Then there's the price compared to the newer entrants - £396 a year when £79 for Amazon Prime, £72 for Netflix and £84 for Now TV's entertainment pack give you more of the programmes you want to watch.

Taf 02-08-2015 18:35

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

The mighty readership of this blog has voted on the addition of BT Sports Europe to the XL TV package for a mandatory £3 for ALL customers - and you are most definitely not happy.

394 votes were cast in the poll I ran after it was announced that another sports channel was arriving but it was going to cost all customers on Virgin's top telly tier more, regardless of whether they wanted it or not. 68% said they were unhappy, 9% weren't particularly bothered one way or the other and less than a quarter were happy.

I don't think anyone's unhappy to see additional HD channels on cable, but clearly it's prospect of yet another price increase, and this one for a specialist (albeit probably popular) channel, that is the problem. And it sets a dangerous precedent: if Virgin starts bundling other specialist channels into its bundles and charging for the privilege, many customers will vote with their wallets and quit.

I like the Champions League and for me the new deal is good value. But if had been, say Sky Sports F1 I was being charged for I would have been seriously unhappy. I have no interest in F1 so why should I pay for it?

Virgin has most likely done the deal so that it can market the cost of BT's Europe channel as cheaper than Sky (simply by making sure all top tier customers fund it, not just those that sign up specifically for it) but that's not fair to many, many customers.

I think the days of channel bundling are numbered, especially as the noise of cord cutting gets louder, so is this is the latest evolution of the principle of bundling (i.e. us paying through the nose for channels we don't watch) or is the start of the desperate death throes of an outdmoded pricing model?
http://vmhd.blogspot.co.uk/

---------- Post added at 18:32 ---------- Previous post was at 18:31 ----------

Quote:

If you're unhappy...
...at the prospect of having to pay £3 more a month for XL TV for a sports channel you don't want, check out the footnote note of the email Virgin is sending to all XL customers:

We really hope you want to continue enjoying all the unmissable sport and top TV heading your way in your bigger, better TV XL package. But if you wish to, you can cancel or change your package at any time before 31 August 2015 without paying any cancellation fees, by visiting virginmedia.com/biggerbetter for more information.

Some VMHD readers have reported that they've been told they don't have to pay the £3 if they don't want the Sports Europe channel, but when I asked VM about this I got the following response:

"Do XL customers have to pay £3 extra if Sept if they don't want more BT Sport?"

"That is the case I'm afraid. We did our research and we know our XL customers enjoy watching sports, we’ve worked hard to keep costs down. If your price is impacted you’ll receive a letter or email explaining any contract terms. It depends on your package. You can also give us a call on 150/0345 454 1111 and we'll look at what we can do to help."
http://vmhd.blogspot.co.uk/

---------- Post added at 18:35 ---------- Previous post was at 18:32 ----------

I was simply told "like it of lump it" but not in so many words.

Quote:

We did our research and we know our XL customers enjoy watching sports
Quote:

68% said they were unhappy (with paying for something they won't watch)

OLD BOY 02-08-2015 20:03

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by passingbat (Post 35791252)
Why are some people finding it difficult to grasp the difference between Premium channels and standard channels?

Most of us do appreciate that distinction, but it is an artificial one.

It's all pay TV, after all.

Skie 03-08-2015 20:21

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by OLD BOY (Post 35791723)
It's all pay TV, after all.

And yet they still have 'fricken adverts.

Mr K 04-08-2015 15:41

Re: £3 TV increase but BT Sport Europe is "free"
 
A deal was very quickly offered when I rang up.

Was paying £46.50 (plus LR) for TV XL, 50MB BB, M Phone, Tivo plus extra VHD box. Was offered the same package plus an increase to 100MB for £43.50 (plus LR) which includes the price rise. So a £3 decrease rather than increase plus a BB increase.

KenK 04-08-2015 22:22

Re: £3 TV increase but BT Sport Europe is "free"
 
I changed from TV XL to L and reduced the package charge by ~£18. I was offered a reduction of ~£7 to stay on XL. I'm glad I phoned!

pengedragon 05-08-2015 06:17

Re: £3 TV increase but BT Sport Europe is "free"
 
Definitely worth a call if people are unhappy, seems to be some good deals being offered

Mr K 05-08-2015 11:36

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by KenK (Post 35792046)
I changed from TV XL to L and reduced the package charge by ~£18. I was offered a reduction of ~£7 to stay on XL. I'm glad I phoned!

tbh I would have downgraded from XL to L or M+ when I renegototiated as i'm not interested in TV football. However I'm getting my extra VHD box for 'free' as part of the deal when i upgrade to Tivo, however that was on condition I was on the XL package. Guess i'd have to pay for the extra box if I downgraded.

Dave_Gosport 05-08-2015 15:00

Re: £3 TV increase but BT Sport Europe is "free"
 
I just phone to see if I could get a better deal. I'm currently paying £59.99 a month for XL TV, XXL BB, and basic phone line which I never use.

They couldn't really offer me much as in lowering my monthly bill but was offered to downgrade my XXL broadband to 100mg for 50p a month more :confused: and they were going to throw in a "selection" (NOT all) of the movie channels free for 6 months.

Has anyone else been offered this?

I said I'll think about it and call back as I'm rubbish at haggling lol

pengedragon 05-08-2015 18:13

Re: £3 TV increase but BT Sport Europe is "free"
 
That seems an odd one!

Chad 05-08-2015 20:14

Re: £3 TV increase but BT Sport Europe is "free"
 
For those thinking about downgrading or switching TV provider, Money Saving Expert and SKY have teamed up offering some great TV and broadband deals:

https://www.moneysavingexpert.com/br...tch/#/#bundle6

All-in' Sky TV for £17.25 per month. Comprising a free Sky+ HD box, free Family bundle & Sky Go Extra, and half-price Sky Sports & Movies. For HD Sports & Movies, add £5.25 month.

That's cheaper than Virgin Media's More TV, pretty much Freeview with SKY basic channels, with a TiVo box!

tassiekev 05-08-2015 22:22

Re: £3 TV increase but BT Sport Europe is "free"
 
Just received this (anyone else had it?):

What do you think of your products and price rises?
Inbox
x

Virgin Media & eDigitalResearch <VirginMediaSurveys@edigitalresearch.com> Unsubscribe
22:14 (6 minutes ago)

to me
Logo
Hello!

This is a survey from Virgin Media about the products you have with us and your views on price rises.

The questionnaire will take about 10 minutes to complete.

Your feedback will help us understand more about customers’ perceptions of price increases, and their impact.

As part of the project we are running a free draw for £300 worth of Amazon vouchers. *Terms & Conditions can be viewed by following the appropriate link at the bottom of this email.

eDigitalResearch is an independent market research company that Virgin Media have asked to run this survey. All the data we collect is stored on a secure server and is covered by the eDigitalResearch Privacy Policy.

If you’d like to take part just click below to get started.

Click here to go to the survey.

If this link does not work, please copy and paste it into your web browser.

Thanks again for your help!

The Virgin Media team

harry_hitch 05-08-2015 22:57

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by tassiekev (Post 35792168)
Just received this (anyone else had it?):

What do you think of your products and price rises?
Inbox
x

Virgin Media & eDigitalResearch <VirginMediaSurveys@edigitalresearch.com> Unsubscribe
22:14 (6 minutes ago)

to me
Logo
Hello!

This is a survey from Virgin Media about the products you have with us and your views on price rises.

The questionnaire will take about 10 minutes to complete.

Your feedback will help us understand more about customers’ perceptions of price increases, and their impact.

As part of the project we are running a free draw for £300 worth of Amazon vouchers. *Terms & Conditions can be viewed by following the appropriate link at the bottom of this email.

eDigitalResearch is an independent market research company that Virgin Media have asked to run this survey. All the data we collect is stored on a secure server and is covered by the eDigitalResearch Privacy Policy.

If you’d like to take part just click below to get started.

Click here to go to the survey.

If this link does not work, please copy and paste it into your web browser.

Thanks again for your help!

The Virgin Media team

Interesting. I imagine they have had plenty of complaints. I still remember the questionnaires I got some time ago, am sure it was before BT announced they nabbed rights to CL. There was talk of a £3 increase in the questionnaires way back then, and I can only suspect VM decided to ditch any plans that may (or may not) of come out of the questionnaire results, when the news about BT sports and the CL came out. Quite why they decided to chase the CL football is beyond me. Even as a sports fan, it was a poor decision by VM.

Edit: Have you filled it in yet? Was there anything interesting in the questionnaire?

tassiekev 06-08-2015 00:01

Re: £3 TV increase but BT Sport Europe is "free"
 
I filled it in, gave Tivo a big serve - lack of apps, slow, poor box set choice (which are difficult to find unless you want to go through all those menus) etc.etc. They asked what I watched and this (the questioning) was very slewed towards sport. Asked if I intended to do anything about the price increase, said I already had, combo of BT+Sky.

Got the idea they're a bit concerned about cancellations. To add insult to injury, my BB was down again first thing - no phone, no TV. Rang to see what was happening & the recorded message said they were improving the services - I checked the calendar but it's August not April. 4th time in a fortnight I've lost all services, came back on this afternoon. August 21 is my changeover date - can't wait.

EDIT: Don't think I'll be winning any prizes in the big draw.

Chad 06-08-2015 00:59

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by tassiekev (Post 35792186)
I filled it in, gave Tivo a big serve - lack of apps, slow, poor box set choice (which are difficult to find unless you want to go through all those menus) etc.etc. They asked what I watched and this (the questioning) was very slewed towards sport. Asked if I intended to do anything about the price increase, said I already had, combo of BT+Sky.

Got the idea they're a bit concerned about cancellations. To add insult to injury, my BB was down again first thing - no phone, no TV. Rang to see what was happening & the recorded message said they were improving the services - I checked the calendar but it's August not April. 4th time in a fortnight I've lost all services, came back on this afternoon. August 21 is my changeover date - can't wait.

EDIT: Don't think I'll be winning any prizes in the big draw.

1 of my mates joined SKY this week. He's had Telewest / Virgin Media for nearly 20 years. Said it was getting too expensive and little fight from Virgin to keep his custom when he called to cancel. Paying half of what he was for almost the same package, but admittedly his broadband is much slower.

Not looking good for Virgin on the TV front. Latest results show they've lost 19,000 TV customers in UK and Ireland. I think Virgin are the only TV provider in the UK to have virtually no growth, in terms of TV subscription numbers, in the past 5 years. In fact I think Virgin, in the UK, have had about the same numbers of subscribers for nearly 8 years.

harry_hitch 06-08-2015 01:21

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by tassiekev (Post 35792186)
I filled it in, gave Tivo a big serve - lack of apps, slow, poor box set choice (which are difficult to find unless you want to go through all those menus) etc.etc. They asked what I watched and this (the questioning) was very slewed towards sport. Asked if I intended to do anything about the price increase, said I already had, combo of BT+Sky.

Got the idea they're a bit concerned about cancellations. To add insult to injury, my BB was down again first thing - no phone, no TV. Rang to see what was happening & the recorded message said they were improving the services - I checked the calendar but it's August not April. 4th time in a fortnight I've lost all services, came back on this afternoon. August 21 is my changeover date - can't wait.

EDIT: Don't think I'll be winning any prizes in the big draw.

Cheers tassiekev, difficult times ahead for VM HQ, me thinks.

Gavin-D 06-08-2015 15:53

Re: £3 TV increase but BT Sport Europe is "free"
 
I never get these surveys anyone do this happen to anyone else

telegramsam 06-08-2015 16:25

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by Gavin-D (Post 35792289)
I never get these surveys anyone do this happen to anyone else

Yes Iget them now and then.

Superblade7 06-08-2015 21:06

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by Chad (Post 35792191)
1 of my mates joined SKY this week. He's had Telewest / Virgin Media for nearly 20 years. Said it was getting too expensive and little fight from Virgin to keep his custom when he called to cancel. Paying half of what he was for almost the same package, but admittedly his broadband is much slower.

Not looking good for Virgin on the TV front. Latest results show they've lost 19,000 TV customers in UK and Ireland. I think Virgin are the only TV provider in the UK to have virtually no growth, in terms of TV subscription numbers, in the past 5 years. In fact I think Virgin, in the UK, have had about the same numbers of subscribers for nearly 8 years.

I know when I cancelled my TV in June they just accepted it and didn't try anything to keep my custom. Even the outbound retentions call said he understood Sky had some great deals at the moment but hoped I'd consider them again in the future.

denphone 07-08-2015 05:44

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by harry_hitch (Post 35792193)
Cheers tassiekev, difficult times ahead for VM HQ, me thinks.

Many have said that in the past but they are still here and making more money then they did before Harry.

OLD BOY 07-08-2015 10:28

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by harry_hitch (Post 35792193)
Cheers tassiekev, difficult times ahead for VM HQ, me thinks.

The answer is within their own hands. If they read these forums, they should have a pretty good idea of what they need to do.

They need to go about sorting these problems as a matter of urgency rather than being so laid back about it all. They will start losing customers at an alarming rate if they carry on like this.

Such a shame, they were starting to do so well last year but now seem to have gone into reverse. They are taking their eye off the ball in this fast paced game.

1andrew1 07-08-2015 10:52

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by Chad (Post 35792191)
Latest results show they've lost 19,000 TV customers in UK and Ireland. I think Virgin are the only TV provider in the UK to have virtually no growth, in terms of TV subscription numbers, in the past 5 years. In fact I think Virgin, in the UK, have had about the same numbers of subscribers for nearly 8 years.

In fairnesss, I think Sky have been losing susbscribers to their satellite platform too but they have more than compensated with their Now TV service. Sky does not split out satellite from Now TV subscribers so this is hard to determine. However, the deals that Sky are offering now seem to show that they need the business.
I think they whole market has shifted over the last few years. The differentiators that cable had over terrestial TV - multiple channels, pay movies, catch-up services, on-demand box sets have been staedily narrowed. If you cancelled cable TV in the past you could lose all these services and just have five channels. With YouView and apps the difference is a lot narrower.
I think VM and Sky will continue to come under attack from the likes of BT and TalkTalk. I think VM's investment in a bigger network is a sensible step forward.

passingbat 07-08-2015 12:11

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by OLD BOY (Post 35792397)
The answer is within their own hands. If they read these forums, they should have a pretty good idea of what they need to do.

.

But some of the things that you want them to do are not solely in their hands; e.g. Now TV, Amazon and HBO content. VM can't force the owners of these services onto the Tivo platform. And in the case of some of them, it may not be in VM's best interest.

OLD BOY 07-08-2015 14:08

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by passingbat (Post 35792420)
But some of the things that you want them to do are not solely in their hands; e.g. Now TV, Amazon and HBO content. VM can't force the owners of these services onto the Tivo platform. And in the case of some of them, it may not be in VM's best interest.

It surely must be in Virgin Media's interests to have a good choice of streaming services on an updated TIVO. It would be the only solution (at the moment) for those viewers who want maximum content options available on one box. Most people would be absolutely delighted with this.

If that became part of VM'S strategy, I have no doubt at all that deals could be done.

If TV manufacturers can do it, so can Virgin. With a well thought out strategy, VM could make money, not lose money from this.

1andrew1 07-08-2015 14:34

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by OLD BOY (Post 35792438)
If TV manufacturers can do it, so can Virgin. With a well thought out strategy, VM could make money, not lose money from this.

But VM is not a TV manufacturer. The reason that TV manufacturers can do it is that they make money from selling TVs whereas VM makes it from selling services. That's a bit like asking PVR manufacturers to just charge £50 because Sky is able to do this. Different business models. And as an aside, TV manufacturers apart from the Koreans aren't making money these days. Companies like Sharp, Toshiba, Philips, Hitachi and JVC have all licensed their brands to other companies whilst Sony and Panasonic have scaled back their loss-making TV arms.
I rule out Now TV coming to VM as it's too much of a substitute for VM's own TV service. I don't rule out Amazon Prime. Nor do I rule out apps like Curzon Home Cinema and TED Talks which are available elsewhere and complement not cannibalise VM's existing content offerings.

passingbat 07-08-2015 14:55

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by OLD BOY (Post 35792438)
It surely must be in Virgin Media's interests to have a good choice of streaming services on an updated TIVO. .

No one is arguing that; but, if the other parties don't want to play ball, what can VM do? Also, some services may not be in VM's interest. With more people cord cutting, there could be a sizeable number of people deciding to cut TV to M and use the online services.

At the time of the Netflix addition, cord cutting was a relatively unknown term in the UK. And although it is more well known now, it is probably far from being on the 'to do' list of the vast majority of people, So services such as Amazon may arrive on Tivo. But VM must be looking at future trends in these decisions and trying to estimate the growth rate of those that will cut the cord and at what point in the future, that number will be significant enough to affect it's pay TV offering.

Martin_D 07-08-2015 14:56

Re: £3 TV increase but BT Sport Europe is "free"
 
Just called in and got £36 back am not paying for BT Sports

https://www.cableforum.co.uk/images/...2015/08/29.png

OLD BOY 07-08-2015 17:19

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by 1andrew1 (Post 35792447)
But VM is not a TV manufacturer. The reason that TV manufacturers can do it is that they make money from selling TVs whereas VM makes it from selling services. That's a bit like asking PVR manufacturers to just charge £50 because Sky is able to do this. Different business models. And as an aside, TV manufacturers apart from the Koreans aren't making money these days. Companies like Sharp, Toshiba, Philips, Hitachi and JVC have all licensed their brands to other companies whilst Sony and Panasonic have scaled back their loss-making TV arms.
I rule out Now TV coming to VM as it's too much of a substitute for VM's own TV service. I don't rule out Amazon Prime. Nor do I rule out apps like Curzon Home Cinema and TED Talks which are available elsewhere and complement not cannibalise VM's existing content offerings.

Yes, but Virgin would be able to make money through wholesale deals with the streaming providers in the same way as it did with the BT sports deal.

Frankly, if people are going to favour the likes of Netflix over their cable pay channels, they will do it anyway, regardless as to whether it is on Tivo. Whereas if everything is on the Tivo and they upgrade the box so that it works more quickly, more people will be persuaded to stick with VM.

1andrew1 07-08-2015 19:09

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by OLD BOY (Post 35792475)
Yes, but Virgin would be able to make money through wholesale deals with the streaming providers in the same way as it did with the BT sports deal.

Frankly, if people are going to favour the likes of Netflix over their cable pay channels, they will do it anyway, regardless as to whether it is on Tivo. Whereas if everything is on the Tivo and they upgrade the box so that it works more quickly, more people will be persuaded to stick with VM.

They might be able to make a little but nothing in the region of what they could make from traditional pay TV services. Hence why TV manufacturers use them as a loss-leader to differentiate their TVs from others.
Where I think the market gap exists is in a box with all the streaming services, but this would be something you would pay for as oppose to coming from a cable or satellite provider. And could you still get the likes of iTunes on it?

Perfect Choice 08-08-2015 13:19

Re: £3 TV increase but BT Sport Europe is "free"
 
Been looking at options to change as don't want to pay the extra £3 and XL looking too expensive now anyway.

Just called and had a few options given to me, but one thing which has caught me out is that if I change from XL to L TV I was told it means I am now in a 12 month contract for ALL services including BB/phone. I was anticipating I would be agreeing to a new 12 month contract TV only not all services (all my services inc. BB/phone are outside contract by the way).

I was offered a bundle discount in moving down from XL and L TV and keeping my BB/phone, which may heave meant everything has to be for another 12 months, but was wondering that if you just normally change one item in your package (e.g. XL to L TV with no discount) does it normally "lock you in" for all other items in your package?

Any views?

My situation is different in that I am employee by BT and employees have the option to have BT Infinity at no annual cost with only an upfront fee to pay. So one option I am thinking of is to keep L TV only and cancel the rest as we like the 3 tuner flexibility of Tivo if you want to record 2 channels and want to watch another all at the same time.

Just to complicate it further I have an annual phone line saver running until December so was thinking of not cancelling the BB/phone until around November and just leaving L TV. But now been told any chance locks me in for 12 months on my whole package, so a case of doing something now or wait until November. My hope was to change TV now to L and then decide on BB/Phone in November but it seems if I do anything at all, I cannot cancel anything in the whole package which is XL TV, 50MB BB and M phone. Does this all sound correct?

tassiekev 10-08-2015 14:17

Re: £3 TV increase but BT Sport Europe is "free"
 
FAQ: AMC UK

http://www.a516digital.com/2015/08/faq-amc-uk.html

and:

Ofcom intervenes over BT Sport "unfair contract terms"

http://www.a516digital.com/2015/08/o...rt-unfair.html

posted this elsewhere by mistake

Dave42 10-08-2015 14:46

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by tassiekev (Post 35792802)
FAQ: AMC UK

http://www.a516digital.com/2015/08/faq-amc-uk.html

and:

Ofcom intervenes over BT Sport "unfair contract terms"

http://www.a516digital.com/2015/08/o...rt-unfair.html

posted this elsewhere by mistake

so VM got no chance of getting AMC BT complain about sky and they do exactly same what hyocrites

denphone 10-08-2015 14:58

Re: £3 TV increase but BT Sport Europe is "free"
 
Yes indeed they are as bad as each other that's for sure.:(

pip08456 10-08-2015 15:01

Re: £3 TV increase but BT Sport Europe is "free"
 
I'll stick with Kodi.

theone2k10 10-08-2015 16:14

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by denphone (Post 35792814)
Yes indeed they are as bad as each other that's for sure.:(

BT are horrenedous i regret joining them it is upfront cost after upfront cost with them, you pay £42 just to get up and running then they want more upfront fees for their tv etc, trust me the grass is not greener on the otherside i'm considering my options as in 14 day cooling off period.
And i was calling vm money grabbers i take it all back.

denphone 10-08-2015 16:34

Re: £3 TV increase but BT Sport Europe is "free"
 
We had BT once many moons ago and they were dreadful and we vowed then that we would never go back to them again.

vincerooney 10-08-2015 17:01

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by Dave42 (Post 35792812)
so VM got no chance of getting AMC BT complain about sky and they do exactly same what hyocrites

*******s arent they. but then again anyone in the sports rights business does the same. i can only ever think of vm who never witheld channels but they never owned anything direct did they? they had only a share of bravo/living and that?

Dave42 10-08-2015 17:07

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by vincerooney (Post 35792838)
*******s arent they. but then again anyone in the sports rights business does the same. i can only ever think of vm who never witheld channels but they never owned anything direct did they? they had only a share of bravo/living and that?

they owed a few like bravo living etc before selling them to sky and that only reason VM got the sky HD channels

tassiekev 10-08-2015 18:23

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by theone2k10 (Post 35792821)
BT are horrenedous i regret joining them it is upfront cost after upfront cost with them, you pay £42 just to get up and running then they want more upfront fees for their tv etc, trust me the grass is not greener on the otherside i'm considering my options as in 14 day cooling off period.
And i was calling vm money grabbers i take it all back.

I think that's a bit unfair, it was made very clear to me on signing up for BT that I'd pay £35 initial fee plus £6.95 for the hub delivery - I've got my first invoice and there are no other fees.

I didn't mind the upfront cost as I'll be saving close to £30pm by not paying for so-called entertainment & documentary channels that I never watch. Admittedly the BB isn't as good but again, I knew that before signing up and it's more than adequate for me.

theone2k10 10-08-2015 18:44

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by tassiekev (Post 35792865)
I think that's a bit unfair, it was made very clear to me on signing up for BT that I'd pay £35 initial fee plus £6.95 for the hub delivery - I've got my first invoice and there are no other fees.

I didn't mind the upfront cost as I'll be saving close to £30pm by not paying for so-called entertainment & documentary channels that I never watch. Admittedly the BB isn't as good but again, I knew that before signing up and it's more than adequate for me.

TBF i should of been more clearer in my post the £35 infinity activation fee i'm fine with also i'm fine with the £6.95 router delivery charge. When i ordered bt broadband for some reason it wasn't allowing tv so after speaking to a advisor it was agreed to wait until everything is up and running then try the tv again so i don't risk losing my £150 quidco, so today i tried to order tv it wanted £50 deposit plus £49 activation fee despite clearly saying "no activation fee" so i rang up and spoke to someone in their Scottish call centre they went through the order confirmed it was entertainment plus i wanted and on their system to it requested £50 deposit plus £49 activation fee. For me that was one charge too far so i enquired about just adding bt sport pack was told "yes i can do that it's not asking for any deposit or fees but i will lose my current offer" i told them "no thanks i'll look into my options elsewhere if need be i'll fulfill my 12 month contract and look elsewhere, i have emailed their ceo office with my complaint as think it's completely unfair asking for such high upfront fees considering i'd already pais the £35 activation fee for infinity and it wasn't my fault their system was being a noob when i was ordering. Hopefully the ceo office will sort it if not then i'll look at other options and if need be fulfill my 12 months then switch.

tassiekev 10-08-2015 19:04

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by theone2k10 (Post 35792870)
TBF i should of been more clearer in my post the £35 infinity activation fee i'm fine with also i'm fine with the £6.95 router delivery charge. When i ordered bt broadband for some reason it wasn't allowing tv so after speaking to a advisor it was agreed to wait until everything is up and running then try the tv again so i don't risk losing my £150 quidco, so today i tried to order tv it wanted £50 deposit plus £49 activation fee despite clearly saying "no activation fee" so i rang up and spoke to someone in their Scottish call centre they went through the order confirmed it was entertainment plus i wanted and on their system to it requested £50 deposit plus £49 activation fee. For me that was one charge too far so i enquired about just adding bt sport pack was told "yes i can do that it's not asking for any deposit or fees but i will lose my current offer" i told them "no thanks i'll look into my options elsewhere if need be i'll fulfill my 12 month contract and look elsewhere, i have emailed their ceo office with my complaint as think it's completely unfair asking for such high upfront fees considering i'd already pais the £35 activation fee for infinity and it wasn't my fault their system was being a noob when i was ordering. Hopefully the ceo office will sort it if not then i'll look at other options and if need be fulfill my 12 months then switch.


I wish you luck. From what I gather, sign-ups have been running at a very high rate and new staff are being thrown in at the deep end and are having trouble coping. I think their deal is a good one and its a shame that their management didn't plan ahead and have all this sorted well before the season starts. I hope you get what you want.

theone2k10 10-08-2015 19:43

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by tassiekev (Post 35792875)
I wish you luck. From what I gather, sign-ups have been running at a very high rate and new staff are being thrown in at the deep end and are having trouble coping. I think their deal is a good one and its a shame that their management didn't plan ahead and have all this sorted well before the season starts. I hope you get what you want.

Hope so mate as apart from a few tweaks needing of my vpn BTs infinity has been perfect and their hub5 is some nifty piece of kit.

KenK 10-08-2015 21:54

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by Perfect Choice (Post 35792563)
(snip)Just called and had a few options given to me, but one thing which has caught me out is that if I change from XL to L TV I was told it means I am now in a 12 month contract for ALL services including BB/phone.(end snip)

I did change from XL to L TV last week, and there was no mention of any form of re-contract duration. One of us has not been told the whole truth!

Perfect Choice 11-08-2015 09:38

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by KenK (Post 35792896)
I did change from XL to L TV last week, and there was no mention of any form of re-contract duration. One of us has not been told the whole truth!

Thanks for responding Ken, take it you also had BB/phone as well or did you only have TV and moved down to L?

Yes sounds like an inconsistent message and I was suspicious as out of contract on all 3 services.

I was offered an option to move to L TV with a BB/phone package and a £7 reduction on the package price for a " very limited time". So on that basis I would expect the whole package to be on a 12 month contract basis as that is the "deal". But if I just moved from XL and L TV on my current package of services and did nothing else then would only expect a 12 month contract period for TV only.

I am going to check more and do a few calculations before deciding between keeping the full VM package I have or move to BT for BB/phone and keep TV only with VM (I want the multiple recording capability Tivo delivers to create our own "box sets" of series which we tend to watch later even after a series is finished).

OLD BOY 11-08-2015 14:30

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by Dave42 (Post 35792812)
so VM got no chance of getting AMC BT complain about sky and they do exactly same what hyocrites

The article says there is no news yet of the channel's availability on Virgin Media, Dave.

I think to say there's 'no chance' is a little premature. ;)

---------- Post added at 14:30 ---------- Previous post was at 14:27 ----------

Quote:

Originally Posted by vincerooney (Post 35792838)
*******s arent they. but then again anyone in the sports rights business does the same. i can only ever think of vm who never witheld channels but they never owned anything direct did they? they had only a share of bravo/living and that?

We may yet get AMC, Vince, don't give up yet.

I would not be at all surprised if it just appeared with an announcement the day before!

solitaire 11-08-2015 14:33

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by denphone (Post 35792832)
We had BT once many moons ago and they were dreadful and we vowed then that we would never go back to them again.

Exactly the same here, their customer service is dreadful, and we will certainly not use them again no matter how many special offers they have.

denphone 11-08-2015 14:47

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by OLD BOY (Post 35793001)
The article says there is no news yet of the channel's availability on Virgin Media, Dave.

I think to say there's 'no chance' is a little premature. ;)

---------- Post added at 14:30 ---------- Previous post was at 14:27 ----------


We may yet get AMC, Vince, don't give up yet.

I would not be at all surprised if it just appeared with an announcement the day before!

l feel sorry for the customers who don't like sport as they have not been served up much in the way of new channels this year but have been served up plenty of price rises alas this year so far.

1andrew1 11-08-2015 16:18

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by OLD BOY (Post 35793001)
The article says there is no news yet of the channel's availability on Virgin Media, Dave.
We may yet get AMC, Vince, don't give up yet.

I would not be at all surprised if it just appeared with an announcement the day before!

Agreed; I'm quietly confident that XL subscribers will get it but in SD only.

denphone 11-08-2015 16:19

Re: £3 TV increase but BT Sport Europe is "free"
 
Any proof that we are going to get it Andrew?.

1andrew1 11-08-2015 16:29

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by denphone (Post 35793045)
Any proof that we are going to get it Andrew?.

Nothing but rumours at this stage. Theone2k10 seems on a winning streak with this type of info at the moment so he may have a better view on AMC coming to VM than me. BT subscribers via the Sky platform get it in SD only so I can't see VM customers getting it in HD. (As VM customers would then be better off then BT's own customers.)
I did read an interview with BT a month ago when the question was posed to them and they said they wouldn't rule out making it available to BT Sport subscribers on VM. Annoyingly, I can't find it at the moment but if I do I will re-post it.

johnathome 11-08-2015 16:47

Re: £3 TV increase but BT Sport Europe is "free"
 
It's a bit of a dilemma, if you're on a package lower than XL and paying full price for BT Sport you'd have every right to be a bit miffed if you couldn't get it.

On the other hand if it was made available to those punters then people on XL would feel miffed.

1andrew1 11-08-2015 17:01

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by johnathome (Post 35793049)
It's a bit of a dilemma, if you're on a package lower than XL and paying full price for BT Sport you'd have every right to be a bit miffed if you couldn't get it.

On the other hand if it was made available to those punters then people on XL would feel miffed.

Both sets should get it, though there won't be many customers just adding the BT Sport channels.

MovedGoalPosts 11-08-2015 18:01

Re: £3 TV increase but BT Sport Europe is "free"
 
Well a bit of a result, after phoning up and initially getting told I had to drop the XL pack to avoid the £3 increase I threatened to cancel. Passed through to the disconnections team and now have a range of discounts that will reduce my bill after the increase takes effect by over £12 a month :)

But beware, Virgin Media do know what channels you are watching. If you phone and say you don't watch sports, they will see if you are telling porkies.

Dave42 11-08-2015 19:50

Re: £3 TV increase but BT Sport Europe is "free"
 
notice on bt sport Europe score and dog on top much better now bt do that on premier league too

Superblade7 11-08-2015 19:54

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by Perfect Choice (Post 35792563)
Just called and had a few options given to me, but one thing which has caught me out is that if I change from XL to L TV I was told it means I am now in a 12 month contract for ALL services including BB/phone. I was anticipating I would be agreeing to a new 12 month contract TV only not all services (all my services inc. BB/phone are outside contract by the way).

I recently reduced my package from Big Kahuna to Big Easy and was allowed to downgrade without any new contract. However I've since cancelled the TV altogether and was told if I removed a service, then I would have to have a new contract for broadband & phone. I was happy to do that once they offered me a good deal.

If you have any additional issues make sure you speak to retentions rather than normal customer services.

Quote:

Originally Posted by KenK (Post 35792896)
I did change from XL to L TV last week, and there was no mention of any form of re-contract duration. One of us has not been told the whole truth!

Some of the CS agents don't know their arse from their elbow. These let the side down as the vast majority of the CS agents are friendly and helpful but it's human nature to mainly remember the bad experiences!

Anypermitedroute 11-08-2015 21:16

Quote:

Originally Posted by 1andrew1 (Post 35793050)
Both sets should get it, though there won't be many customers just adding the BT Sport channels.

I admire your optimism, although if history is any judge VM waited along time for skysports 3&4 in HD despite paying HD carriage fee and VM still don't have Sky Atlantic

Although BT negotiation with VM has been successful so far this might be a step too far; we already see ultra HD and the extras channels HD remaining BT exclusives

theone2k10 11-08-2015 22:35

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by Anypermitedroute (Post 35793104)
I admire your optimism, although if history is any judge VM waited along time for skysports 3&4 in HD despite paying HD carriage fee and VM still don't have Sky Atlantic

Although BT negotiation with VM has been successful so far this might be a step too far; we already see ultra HD and the extras channels HD remaining BT exclusives

Ultra HD was pushed on me very heavily yesterday when i rang up about my issue i politely more than once pointed out i nly have a 1080p tv. Probably why they got arsey and asked for a deposit lol.

1andrew1 12-08-2015 00:41

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by Anypermitedroute (Post 35793104)
I admire your optimism, although if history is any judge VM waited along time for skysports 3&4 in HD despite paying HD carriage fee and VM still don't have Sky Atlantic

Although BT negotiation with VM has been successful so far this might be a step too far; we already see ultra HD and the extras channels HD remaining BT exclusives

It's a bit pre-emptive to call BT's ultra HD channel remaining a BT exclusive as no other UK platform can display this at the moment. :)
Despite the swirl of rumours, my optimism in AMC arriving has fallen off a bit but not totally following a bit of research. Specifically, the other distributors for BT Sport (Plusnet and Setanta) aren't offering AMC.
But let's see what the end of the month brings.

Joedm45 12-08-2015 12:54

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by theone2k10 (Post 35793123)
Ultra HD was pushed on me very heavily yesterday when i rang up about my issue i politely more than once pointed out i nly have a 1080p tv. Probably why they got arsey and asked for a deposit lol.

That did make me laugh, just goes to show even though there is a valid technical reason why you don't want Ultra HD they still try and push it.

You should have said if they buy you a nice 4K TV then you'll consider it :D

OLD BOY 12-08-2015 15:20

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by Dave42 (Post 35792812)
so VM got no chance of getting AMC BT complain about sky and they do exactly same what hyocrites

Well, it now appears that AMC is indeed coming to VM, so never say never, Dave!

denphone 12-08-2015 15:24

Re: £3 TV increase but BT Sport Europe is "free"
 
Rumours are one thing , actual substantiation of those rumours is another OB.

OLD BOY 12-08-2015 15:47

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by denphone (Post 35793184)
Rumours are one thing , actual substantiation of those rumours is another OB.

I know, Den, but I think this rumour is more solid than some we see on here.

As I've said before, BT are not Sky and I think they will do more to break down barriers and make channels more accessible to consumers who are not on the BT platform.

Dave42 12-08-2015 17:08

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by OLD BOY (Post 35793183)
Well, it now appears that AMC is indeed coming to VM, so never say never, Dave!

yes wonder if it make people that downgraded from XL have a rethink cause that be in XL if we do get it so non sports fan look like getting something after all

pengedragon 12-08-2015 17:58

Re: £3 TV increase but BT Sport Europe is "free"
 
Where can I find this latest amc rumour?

theone2k10 12-08-2015 18:16

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by Dave42 (Post 35793198)
yes wonder if it make people that downgraded from XL have a rethink cause that be in XL if we do get it so non sports fan look like getting something after all

No info on package was given but i think it will be in XL maybe as some sort of sweetner for none sports fans.
Also from what i've seen scattered about the net BT will be showing some AMC stuff on BT Showcase too.

pengedragon 12-08-2015 18:18

Re: £3 TV increase but BT Sport Europe is "free"
 
Saw the ad, possibly during the football last night, that the first episode of fear of the walking dead would be on bt showcase

nialli 12-08-2015 18:48

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by pengedragon (Post 35793200)
Where can I find this latest amc rumour?

It's a post on the Coming Soon thread http://www.cableforum.co.uk/board/35793157-post537.html

pengedragon 12-08-2015 19:57

Re: £3 TV increase but BT Sport Europe is "free"
 
Thanks

KenK 12-08-2015 23:04

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by Perfect Choice (Post 35792937)
... take it you also had BB/phone as well or did you only have TV and moved down to L?

Yes sounds like an inconsistent message and I was suspicious as out of contract on all 3 services...

Yes, TV/BB/Phone, all out of contract, just reduced TV. No contract letter so far.

Quote:

Originally Posted by Superblade7 (Post 35793086)
...Some of the CS agents don't know their arse from their elbow. These let the side down as the vast majority of the CS agents are friendly and helpful...

No problems with the agent, she was "friendly and helpful" indeed. I can't comment on good her knowledge of her own anatomy is until a letter arrives, or doesn't. ;)

1andrew1 13-08-2015 00:39

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by 1andrew1 (Post 35793047)
Nothing but rumours at this stage. Theone2k10 seems on a winning streak with this type of info at the moment so he may have a better view on AMC coming to VM than me. BT subscribers via the Sky platform get it in SD only so I can't see VM customers getting it in HD. (As VM customers would then be better off then BT's own customers.)

Looks like theone2k10 has now confirmed it will be coming to VM! I've assumed that the remaining BT Sport Extra channel testing is in fact AMC.

Anypermitedroute 13-08-2015 06:58

Re: £3 TV increase but BT Sport Europe is "free"
 
Quote:

Originally Posted by 1andrew1 (Post 35793256)
Looks like theone2k10 has now confirmed it will be coming to VM! I've assumed that the remaining BT Sport Extra channel testing is in fact AMC.

Forgive me but I thought they were red button channels in test for BT rather than a standalone channel


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