Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

I think you need a maths degree to work this out (or fortunately know Excel pretty well) so here goes.

My current package is TV XL, 2 x Tivo, 2 x V-HD, 100mb BB, Landline with anytime on call saver to expire at end of July. Also have Sky Sports & Movies and have a loyalty discount meaning the current package is £113.25 pm. The increase will take it to initially £118.14 an immediate increase of 4.3%.

So the percentages.

If I take out a new call saver when the existing one runs out (and given the price does not increase again which knowing VM you can't tell) then then my effective monthly price for the next 12 months will become £130.83 as opposed to £125.25 at the current time, therefore my personal increase is 4.46%. That is I have my existing call saver for 7 more months and the new one for 5 months to give me annual cost.

However, if I did not have call saver then my bill would be going up from £129.24 to £135.13 an increase of 4.56%.

With me so far?

So how does this compare? I have looked at the current 50% discount on TV package from Sky for 12 months and then added this to compare phone and broadband packages with Sky and Plusnet.

On the TV, I have tried to compare the best I can across box types that is 2 HD+ boxes plus 2 HD boxes. The best offer from Sky is for one of the HD+ boxes to be a 2TB and the other 1TB (I currently have a 1TB and a 500mb Tivo Box).

For the Sky Package I have added BT Sports in HD purchased direct from BT. I have only put on one box as in reality this is how it is watched. I done the same with Plusnet as they offer a cheaper BT Sport package if you have their broadband. I did look at the BT packages but because of the 6 months free offer from Plusnet both the 12 month and 18 month of BT was higher, even taking into account BT Sport.

Because Sky do a max of 38mb for the broadband (although Openworld tests show my property would receive 40mb) I have matched this against the same Plusnet package. I accept this is less than the 100mb from Virgin (although I have just done a test and am getting 68mb at current time) but I think this is more than adequate for my needs. All are unlimited.

With both Sky and Plusnet there are upfront costs. I have taken these costs and divided by 12 to get a monthly average. If I was to swap I would lose around £84 from Virgin for Call saver. However, the Sky boxes would have a residual cost after 12 months so having had a quick check of the prices on ebay at moment I think £84 would not be far off the mark so I have not taken this into account.

There is no call saver available from Sky but there is from Plusnet at £155.88 per annum. I have not taken into account answer phone which is free on Virgin and Plusnet (although not if you have call saver) but not on Sky. Anytime is £5 on all three.

For Broadband, Plusnet are offering 6 months free. Sky are offer half price for 12 months. I have taken these offers into account when working out the monthly cost.

So the costs?

With Virgin the 12 month cost is £1570.01 or £130.83 per month.
With Sky only, including the upfront costs, it is £1526.80 or £127.83 per month
With Sky and Plusnet it is £1523.68 or £126.97 per month.

That is for the first 12 months.

After 12 months?

Well the Sky Package would increase by £33 but the upfront costs would have been paid for meaning an effective increase of £11 on the Plusnet comparable and £15.67 on the Sky comparable. But then there is a possibility of a return to Virgin (at least for TV as BB and phone are 18 month contracts) on a new customer package.

So, in conclusion, a transfer will save around £4 per month for me (or just about the price increase) so I think the decision would be what is the better system - or get Virgin to stop the increase?

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Or get Sky to drop the upfront costs.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Chances?

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Question to ask should the loyal long-term pay-on time customers get rewarded at some point for staying and being loyal!

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Very high I'd say. The half price deal from Sky that I got Virgin to price match was free box and installation.

---------- Post added at 13:03 ---------- Previous post was at 13:02 ----------

The answer is yes. And the rewards are there if you're prepared to ask. The actual question is whether or not you feel you should have to.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Pity they can't have a tiered loyalty reward scheme that automatically kicks in. I get this with the AA and have a number of free complementary services for staying with them.

I hate having to phone companys up and try to wheeler dealer them. I'm just not good at it. :(

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Well you're in a strong position - they want you to stay and Sky and others are offering really good deals for you to leave. Price up a competitor and phone Virgin up. Say you want to stay but are prepared to go for a better price. You don't have to do any wheeler dealing, just be polite and make it clear that you have options and are aware of them - but you might need to be prepared to actually switch. Good luck.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

If I use Virgins headline figure of £45 for my package, £4.50 is a 10% rise, but then when you look at the compulsory phone line of £16.99 as well (that to me should be included on top of that £45 so it says £61.99 and never £45 in the first place) then it's a 7.25%rise. That is extortionate given todays interest rates. How the hell do they justify it?

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

I have tried. If I just had two boxes, the upfront cost would be £10 but because we have four the upfront cost is £208 but they won't discount.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Not had any notification of price rise through yet, are you guys getting letters or emails?

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

I got a letter, merely dated "December", so I guess they're not done yet.

---------- Post added at 20:27 ---------- Previous post was at 20:25 ----------

Is that the price of a second box? They're £50 online. Then all you need is the installation and monthly multiroom cost.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Well it looks like I will be leaving Virgin after being with the cable group for over 20 years.
I can't justify having to pay those charge's, they have tried to give an offer but nothing like the one I was getting £22 discount.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Cool, cheers Andy ;)

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

not had mine yet depends what it is to see if I stay or leave

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

I'm waiting to see what the price increase is and until my Sky Sports season ticket runs out next May before deciding what to do. However I'm very tempted to switch the TV to Sky at 50% off for 12 months (http://www.sky.com/shop/offers/switch-to-sky/) if that offer is still on come May. I think I could get the full Sky TV pack whilst keeping 50Mb broadband and phone with VM for about £10 - £15 a month less than my current VM package.

Guess a chat with retentions in May will make my decision for me :)

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Email for me, no letter

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

So this is what happened. Whilst speaking with Sky they mentioned that even if I only purchased two boxes from them, if I had another two boxes they would install all four. As it happens, I already had a Sky HD+ box from our previous house and a non-HD box. However, a quick look on ebay shows I could pick up another for a few quid so I went back to VM armed with these facts. Basically, to move to Sky and Plusnet there would be a monthly cost of £91.99 with an upfront cost of £65.98 making the 12 month spread £97.48 per month. This would increase to £124 after 12 months. My cost from February is £118.14 per month.

VM offered me a reduction to £107.00 for 6 months and then increased to £112.00. They then offered 3 months free Sky Movies and Sports and a one-off credit of £36 (to cover the cost of Sports & Movies HD) making the next 12 months average £97.75 per month (27p more than Sky/Plusnet). The cost will then increase to £112.00 but this is still £12 cheaper than Sky/Plusnet unless a deal could be negotiated with them in 12 months time.

The VM offer is on a new 18 month contract which obviously is not important if they put the prices up again in 12 months!

So basically, 27p more for 12 months and then £12 less afterwards, they have upped my BB speed to 152mb (which is not that important to be honest as I mentioned in the earlier post) and I have BT Sport in multi-room which I would have lost (but again not important). And no SA (which I can honestly say that when I was with Sky for many years I never watched once).

I have accepted their offer!

So for me a result from doing a LOT of homework, and being polite with retentions. An overall saving of £20.39 per month - which will no doubt be spent by Mrs Bircho within 10 minutes of going out tonight......

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Interest rates have nothing more to do with VM's prices than Ryanair fares.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Sometimes you just have to suck it all up and phone them.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Just had an email from Virgin Media say it going up £4.50 from the 1st Feb 2015.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

I've got a silver-tongued buddy who can charm birds out of trees. I think I need to call in a favour. :)

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Just phoned up twice for Customer Relations

First time, managed to get TV M+, BB L (100M), Phone XL, New SuperHub2AC, 6 months Netflix and 3 months Sky Movies and Sky Sports for £34 a month

Just phoned up again, managed to haggle the 3 months Sky Movies and Sky Sports with free HD Pack for the 3 months

Nice one VM. Oh, and if you speak to Jack within the Stratford-Upon-Avon one.. watch out.. He knows the Sky packages backwards ;) incredibly helpful and persistent guy though!

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

No, but the rises are also well above inflation, so it was a fair question.

Well done, Bircho!

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Inflation has nothing more to do with interest rates than Ryanair fares.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Well that's a result but TBH i'm not going to phone them and plead for a decent price, feck 'em, i'll just drop their services and realise what i'm paying isn't worth what they're charging.

i have the new Humax box being delivered tomorrow.

After 25 odd years i've had enough now.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Well interest rates are set in part to meet the inflation target. But that's not the point, the point is that these Virgin increases are higher than other rises in the cost of living, and so it's difficult to see how they're justified.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

50% of all cost of living rises are higher than inflation, what's your point?

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Well my rise is 10%. The 5.9% VM were quoting is a fairy story. A call to retentions got me a £50 credit which wipes out the rise for the next year for me. Already getting an £11 loyalty discount which can't be bettered as the new discounts are lower. For once I believe them. Good thing about a credit is that it doesn't enter me into a new contract, so am free to cancel/renegotiate next month having pocketed the cash ;)

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

My increase is £5.64 and since my monthly payment currently is £33 that is over 17% increase. I will cancel something, just undecided yet between landline or Tivo.

Jim

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

CDB's point, which you questioned, is, I believe, that the Virgin increase is a significant one and difficult to readily justify. I agree with CDB. I don't think your contribution was meant to be anything other than argumentative, and fwiw, displays a poor understanding of the relationship between the overall cost of living, cost of products and services, inflation and interest rates, all of which are inter-connected, although I accept that CDB appeared also to have had this relationship confused. Whilst I wouldn't usually wish to answer one question with another, I think in the circumstances my answer to your question "what's your point?" is, in fact, what's yours? That the Virgin increase should just be meakly accepted because it's not as bad as some others?

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

If you have BB, Phone and TV it won't be worth your while cancelling Landline as the way the packages work it ends up more expensive.

I wanted to get rid of my landline but it would have cost more, so I got rid of Landline and TV and just kept BB saving £19. Now I have Freeview and Now TV which gives me everything I watch anyway.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Got my letter today rise of £5.89 here

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Be interesting to see if they still send me a letter, bearing in mind i'm paying more than the bundle price anyway.

I've got equal to the Big Kahuna bundle and paying £7 a month more than is listed on the website!

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

I see no fact or hypothesis describing why it may be hard to justify.


You seem to have completely failed to grasp how inflation works and the definition of "average".

---------- Post added at 21:08 ---------- Previous post was at 21:03 ----------

My point is for an inflation figure to exist at all half of the counted items must rise by more than inflation. If everything rose by equal or less than inflation, inflation would rapidly tend towards minus infinity.

As for cost of living, the majority of people in the world do not require premium broadband or cable TV for living.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

My rise is also 10% increase!:shocked:

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Don't settle for it Ken. Give them a ring and make them value your custom.

VM are chancing their arm with these 10%+ rises. They hope customers are too apathetic or don't know how to work out percentages. They are probably right for the majority of punters, which is all the better for the minority prepared to challenge them. VM retentions are an open goal - just kick the ball !

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

I completely agree with the bib.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

I think a 10% rise is hard to justify TBH.

Sod them though, i'm done in a couple of weeks, you can only take the **** so much.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

i got my letter yesterday £4.50 increase from feb 1st, so i rang retentions yesterday told them i not happy and i wish to cancel all my services with 30 days notice as iam going to sky !

VM: we dont want you to leave so as a valued customer we will credit your account for next 12 months of £4.50 !

HAPPY !!!!!!!

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

My letter says an increase of £4.89, so 7.9%.

Up from 1st Feb, when my billing date is the 16th, so half a month at the new rates?

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Surprised VM are trying to retain customers who are paying £30, £40 a month for triple play.

Interesting.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Still no letter here at all.

I know I'll get one at one point, but my tariff was £52 + Line Rental with 12 months at £26 + Line rental for 100Mb/XL TV and Basic phone. If that can remain untouched I'll be more than happy.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Blimey Charlie. £4.50 increase? I think that's too much for me.

I signed up for the Big Kahuna bundle about 4 months ago.....Is there any way I can cut back on price? Perhaps to a smaller tv package? Or am I locked in?

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

The price increase means you can cancel your services, but the period in which you have to do that is from the date of the letter, ie. now, rather than the date of the increase in February, so get cracking!

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

I signed up only two months ago. This has been the final straw.
TV and land line cancelled, 100 Mb BB for £19.50 a month.
And a Youview box which I am seriously impressed with.

VM totally lost out as they gave me £60 credit and 6 months free Netflix when I renewed.
That'll teach them (it totally won't)

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Just had £20 taken off my account, ok so I lost 40TV channels, not a problem. Thanks to Alan on retentions for his help

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

It just says December though.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Just got the letter with £4.50 increase on a £60.99 monthly bill.

Rang up, spoke to them nicely, got £3 per month off for six months, and whilst I was on, pud line rental in advance for £144, saving another £48 for the year....

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Got my letter today £4.50 increase paying £53.24 at the moment with £10 promotional discount. Virtually halved my discount.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

I'm still on the old VIP Collection (Currently £128.94 without discount) been on a £10 a month discount (so £118.94) since July 2013 (Got 6 months left) With upcoming rise of £4.89. Was there other rises for Sky Sports and Broadband in the last 18 months? So in the last 18 months my bills are back to when they were and in six months I will lose the discount and be paying a total of £133.83

VIP Collection includes
Talk International
Talk Unlimited Extra
T V Size: XL
2 Additional V+ Boxes
1 1TB TiVo
Broadband Size: XXL
Sky Movies
Sky Sports
Sky Premium HD
Line Rental

I don't need or want Line Rental, Talk International or Talk Unlimited Extra, could even add Sky Movies but the discounts I lose on the package deal means I will barely save anything. Will phone them tomorrow.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

I only took out my VM contract on November 27th, and had a letter today saying it's going up by £3 in Feb.

Is that even legal?! It's been less than 1 month since I took the contract out, how can that be fair in the slightest?

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Read your contract. It clearly states they can increase the charges but in return you are contractually allowed to cancel without penalty. The contract is written to protect both parties.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

£3 a month discount when your rise is £4.50, think VM have won that one Hugh.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

It's not about 'winning', it's about (imho) reaching an equitable resolution.

I understand that prices rise, so I believe it was win/win... :)

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

I received my letter saying it's going up by £4.89, when i had a quick check of my bill i only just relised that my Loyalty bonus of about £5'ish had expired in September, so Virgin Media wanted approx £100 for Tivo/V+ boxes, XXL BB, XL TV, and Talk Unlimited, so i wasn't happy with that at all.

Spoke to the retentions team, they pushed through my 152mb internet (Due to go ahead in January anyway) and brought my bills down to £77 come February, they're a little bit cheaper in January.

But happy enough with that result overall!

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

I still have not had my BB upgrade to 150mb that i have been paying for since september and now they want to raise my bill again

Taking the P*ss in my opinion


Whats the number for sky

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Just had my bill come through about an extra £5 a month from feb

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

currently paying 72 for tvxl 152mb and phone xl with 2 boxes. i bartered that down from 81 only a few months ago when the "big" packages came in. now a 4.50 increase currently chatting to a sky advisor to see how much a new line would be for the 1/2 price offer as my old bt one is now a business line

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

I just reduced my services as I couldn't justify the price. XL tv to M and broadband down a bit. Got 3 months free sky sports and movies. Bill down from £69 to £45.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

well i finally called and played the calm and polite approach and was happy that I now get upgraded to TIVO, increased broadband to 152mb and pay £5 less a month than I currently do and wont have the price increase.

I do see hwoever regulation in this sector coming similar to energy where they have to review yoru package to esnsure fair price because it shoudlnt be the case that I get hell a lot more for less than what i was on; it does penalise the quiet customer

Also final word on customer service; from where they were in 2010 when I first called to now is leaps and bounds better; I know people have bad experiences with CS but in terms of improvement when i first had it installed to where they are now I have to gicve credit where its due

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Depends where in VM you ring. 'Retentions' always has been very good, with reason; I tend to just ring them whatever the issue. The other areas service can be variable and from a random country; same as everywhere else these days.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

well i have had to ring CS for a fault recently as well and have to give kudos where its due from the india set up to home based centre, its a much better experience than what i had in 2010

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Price increase for me caused me to reduce services to Freeview and 50MB BB, keeping Tivo and VHD+ boxes, saving over £20 pm.

Will get Eurosport on an app for £3.99 pm, meets my needs!

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

£6.89 increase, I don't think so.... they'll be getting a phone call.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

I received my price increase letter about 3 weeks ago, going up £4.69, I am not happy but accept it to a certain degree.
What has upset me is I have been informed I am being upgraded from 30 to 50mb broadband by Dec 2014, now I have just looked at my details and it says Feb-April 2015 with the usual disclaimer.
Pretty poor show that.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Just got home to my letter and £4.50 increase from Feb 2015 so along with the additional £1.00 on the Line Rental that'll be a 9% rise for the Big Kahuna bundle.

As I've mentioned previously, if it wasn't for the fact I've paid upfront for my Sky Sports season ticket then I'd be moving the TV to Sky with 50% off for 12 months.

I feel a complaint coming on! :mad:

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

why are peoples increases different??

surly is "x" services goes up by £1 then everybodies "x" services goes up by £1?

Think i will give them a ring tomorrow and see what can be done and ask them for a breakdown of the increaee

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

£8.39 more!!!! On a £58 bill. Absolute total joke!!!!

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

I rang up retentions today about my £4.69 increase (on 50 meg, tv XL and M phone). The CS adviser was quite apologetic that he could only refund me the total cost of the price increase for the remaining duration of my contract (up to August), but recommended that i ring up again in August to see what they could do for me. It's already showing as a credit against my next bill. Glad i rang !!

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

phoned retentions today and spoke to a lovely girl. I asked if she could do something for me about the price increase
currently on
XXLBB
XLTV
XL phone
Tivo
Extra V+ box
total £72.49pm
she offered me to stay for 12 months a revised monthly total of £64.99.
Get in!

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Just to add my twopenn'orth, was:

BB L
TV XL
Phone M
1xTivo
1x VHD
1xVHD+

Was paying £60 and change up until my loyalty discount ran out, making £72 odd, with a price increase of £4 and change coming.

Called to get the discount reapplied, was put through to retentions, and was offered:

BB 152Mb (XXL?)
TV XL
Phone M
same 3 boxes

for £67.99, new 12 month contract and Sky Sports and Movies bundle for 3 months. So in effect I'm paying £7 more (including the price increase) for a tripling of the BB, which seemed quite canny.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

From VM's perspective, they have just extracted 13% more money from you each year at minimal extra cost to themselves, so they should be happy.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

What's the best number to get through to retentions?

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

150

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Phoned they moved me

Big Kahuna Bundle
Talk Weekends
T V Size: X L
Additional V Box
V+ HD Monthly Fee
Additional V Box
TiVo Monthly Fee
Broadband Size: XXL (Up to 152Mb)
Phone line rental
Sky Movies
Sky Sports
Sky Premium HD

New monthly package total £119.24
and Loyalty Discount £5 per month for 18 months so £114.24

So I'm paying less than I was before the price increase just cut the phone from XL to M so very happy

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

---------- Post added at 10:52 ---------- Previous post was at 10:51 ----------

Which is fine - I'm getting 300% faster broadband (incidentally quicker than i can get from anybody else), a package of channels that I want, and two extra boxes at a heavily discounted rate compared to new customers. All of this is cheaper for me compared to any like for like comparison with Sky/TalkTalk/BT etc. on a 12 month contract.

The fact is, prices go up over time due to various factors, inflation, technology costs, blah blah blah. If there was another company able to offer the same/similar products and services cheaper, then i would gladly change. Currently, there aren't.

Thanks for your input though

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Received an email.

I am currently paying £33.98 for XXL 152MB + M Phone, going up £3 which is around 9%. or are the price changes based on the price of the deal before any credits or loyalty discounts?

Also people that are getting deals of being upgraded to 152Mb, are there still "two" 152Mb tiers? one with the 12Mb upload which I have and a slower one? An answer to that would be appreciated.

Some of these percentages of price increases seem all over the shop, can anyone on these forums clear up the confusion?

I know there are very helpful VM staff here, or have they been told to keep their gobs shut?

Any of this to do with the so called planned Takeover Bid of ITV? Is that still on the table are we funding that?

I also read Vodafone may be acquiring Liberty Global, rumours I know, but would these prices be presented in any figures in discussions to Vodafone, boosting the revenue figures, total worth of the company?

I think ill be cancelling and going cold turkey after 20years, I am going to call though and really push rententions see what happens, I hate to say it I enjoy it, in a sadistic way lol :)

(Crikey I need to update my sig and avatar, its been a while lol)

Merry Christmas all.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

There has only ever been one 152Mbit tier.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

My bad I think im talking about the 100Mb was a while ago though, they might have made things simpler now.

So everyone on 152Mb is going to be 12Mb upstream, nice will look forward to some issues next year if I am still with VM and they are upgrading people to that tier, unless they have invested in the network, I am sure the genius that is called Ignition will be able to advise on that ;) (Its a compliment lol)

It would be very nice to find out about how these price increases have been rolled out, for instance I was originally on just 152Mb BB which I signed a new contract for @ £32.99.

I then get a phone call a few days later with a VM person offering me phone line for 99p, yes you heard right so I said yes to that as well. So if the majority of this pay increase of £3 is for the phone line I signed up for at 99p then I feel a bit let down by VM, because I could have signed up for the BB on its own, so some info needed there, and even worse if the guy that got me to sign up for that 99p line was aware of these impending price increases. (that is of course if the majority of the percentage increase is for the landline, no one seems to know, I might ring retentions and have a chat, they are normally very good)

There needs to be some clarification on how these increases are arrived at and for which services, how about some transparency VM?

Hopefully a VM employee on these forums can help us out as they have done before?

Also any plans to upgrade 152Mb customers if people are getting a upgrade in new year to this service anyway? Mucho Gracious!

:)

MERRY CHRISTMAS!!

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

I'm away at the moment but plan on phoning virgin when I get home in a few days time. Basically I only started my contract at the end of November, and its only 50mbps broadband + phoneline. I'm paying:

- £144 up front for the line rental saver
- £4 /mo for 6 months then £15/mo there on.

But obviously with the £3 increase it'll mean I'm paying £7 /mo for 6 months then £18 /mo there on.

When I phone, what (if any) deal / compensation could I haggle for? I'm not so bothered about the price -I'm more ****ed off that I got the letter less than a month into my contract with them.

Is there any hope in getting something like free netfix for 6 months, or is this exclusive to those with tv services?

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Got my letter just before Xmas, an extra fiver basically.

As my contract signed said "12 months half price", Not "8 months and then another fiver just because" I'll be calling ASAP and asking at least for this to be honoured.

I don't want out of my contract, I want it to be honoured.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

On phone now 10min wait lol.

Time to pop the kettle on...

All sorted. :)

So basically £1 of the price increase is down to the phone line and the rest is for your other services, at least that gives you some idea of how the rises are worked out and which services they are for.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

This round of downstream increases have been running since February.

And considering there have been two sets of downstream increases for all customers in the last few years, I see no reason why Virgin Media won't be planning more

Nothing has been announced about any increase to the top speed available on Virgin Media (and any related increases for the lower speeds).

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

200Mb has a nice ring to it Ben :)

15Mb upstream would be nice (I am not greedy), I was going to say 20Mb but cant see that one happening.

---------- Post added at 13:15 ---------- Previous post was at 13:05 ----------

Also like to say always a pleasant service received from those Northern folk up in Teeside when I ring :)

The Scots are a bit cranky sometimes, not all I should add ;)

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

I think I can make a pretty educated guess as to what the 3 tiers of service will be on the downstream side, and for at least one of them on the upstream side :angel:

Shame I'm not in a cabled area, those speeds would be invaluable when downloading PS4 content.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

That would require PSN being more reliable than Virgin's network :P

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Feel free to share your predications if you would like to Ignition ;)

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

I'm good. VM have enough people trying to sync their computers with Usenet groups without my enticing more with news of the new tiers.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

The rental is bigger than our calls, disgraceful

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Blame TalkTalk and Sky.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Its a good job Usenet is throttled then ;)

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

And a fine job of it they do, too. :dozey:

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Sadly ineffectively too.

For now I'll keep it to myself however those who use their Internet connection's bandwidth as a proxy for penis size should be pretty happy.

As it's already been mentioned the top tier will be about the equivalent of BT Infinity 4.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

:)http://www.cableforum.co.uk/board/im...ons/icon14.gif
they are very good, up here...

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Hope I am not a cranky one , I don,t think so,

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Well my phone got switched off on the 2nd Jan and my TV 'should' be going off on the 8th Jan.

Still no sign of the packaging to send the boxes back yet, should i have them by now?

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

They'll probably send an engineer if they want the kit returning. I had a box to return kit, engineer turned up, ripped kit out of box and left me to dispose of box..............and not chuffed with engineer!! Letter said kit MUST be returned in box supplied.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

Well i had an email about disconnecting the services, but no physical letter.

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

What does my 12Mbps ADSL say about my penis size then?

Re: Virgin Media to raise broadband and phone prices in Feb 2015
 

That it gets smaller the further away you are?