Re: Virgin Business Superhub now has Modem Mode
 

Still getting Superhub crashes on one of our 50MB lines, really thought they would have fixed this by now...

Re: Virgin Business Superhub now has Modem Mode
 

do you have a FIXED IP subnet service? I hear there is beta firmware but only if you have single fixed IP or dynamic

Re: Virgin Business Superhub now has Modem Mode
 

Still getting the same problem here with the multiple IP option. We loose the connection 1-2 times per week and have to reboot.

Re: Virgin Business Superhub now has Modem Mode
 

The one I have that crashes is a single fixed IP. I guess its not easy to get the beta firmware installed by Virgin?
This problem has been going on for nearly a year now for me....

Re: Virgin Business Superhub now has Modem Mode
 

From what I gather this is the situation that they have a beta version of the business firmware for. I'll drop you a PM with my contact there that you could ask

Re: Virgin Business Superhub now has Modem Mode
 

Thanks got the contact details but no reply from Carl so far...

Re: Virgin Business Superhub now has Modem Mode
 

They are not communicating well over this. As an alternative suggest log a support call asking for the beta firmware.

The business service is being left behind again.

Re: Virgin Business Superhub now has Modem Mode
 

Any news on when the firmware for the multiple fixed IP option or a beta will be available?

Re: Virgin Business Superhub now has Modem Mode
 

I am waiting for that too. I contacted VM B sales about it yesterday and was told - information isn't easy to come by. They don't have a date yet, but to try again in a couple of weeks.

A while back November was hinted.

I have also heard that we're unlikely to see new firmware for the SH2AC to support this, and there could be a totally new device (maybe the same one that is being trialled for residential customers)

I have offered several times to be a beta tester but all my contact at VMB have gone into radio silence, not even replying to emails now.

If November is a possible date (and I am doubtful) it will then be a year since the 152 Mb/s service was offered by VMB without a fixed IP offering.


Does anyone here have any info on this?

Re: Virgin Business Superhub now has Modem Mode
 

I'm still pretty shocked the 50 Mb/s issues with multiple IP's are still present almost a year later!

I certainly made the correct decision going to 152 Mb/s without a static IP, thankfully despite not been a static IP our IP address hasn't actually changed since we got it in November last year.

I know not everyone could do that, however for remote web access / remote desktop its worked well enough for us.

Very shocked to hear this is still ongoing...

I was promised a static IP on 152 Mb/s last December, then January, then April. I have since given up asking.

Re: Virgin Business Superhub now has Modem Mode
 

Truth be told it's a lot harder for VM to offer true business-grade quality of service over the consumer DOCSIS infrastructure so ultimately that entire range of products is not a priority for them.

Re: Virgin Business Superhub now has Modem Mode
 

We too switched to 152Mb and a superhub 2 mid last year, having given up with the 50Mb (un)reliability problems. We haven't changed IP since either, and we have had reason to reboot the router a couple of times. However we are using a DDNS service which works well enough.

We do though run multiple internet connections, so we don't have to rely on it for important VPN or remote access.

I would say though, looking forward to BT infinity for its reliability and business grade service.

Re: Virgin Business Superhub now has Modem Mode
 

I've got to say that our business 50 meg in modem mode, installed in July hasn't glitched once.

I think Qasi is right in his point about true business grade QoS - which is why they pitch this consumer grade service at SMEs where QoS over residential users plus a fix SLA is all that's needed.

Btw, our business is by no means SME. It's just that the particular service we have bought exactly fits the limited purpose of our requirement. We have leased fibre lines (not VM) for corporate traffic.

Re: Virgin Business Superhub now has Modem Mode
 

Business doesn't have priority over residential users just FYI. Free for all :)

Re: Virgin Business Superhub now has Modem Mode
 

Just like Seph I have the business 50 Mb/s service on the old SH1 - not in modem mode but in routed IP subnet/No NAT mode. Again rock solid stable.

I wonder if it's the luck of the draw here, or is there a theme - modem mode is Ok - turns off some of the functionality of the device. Also when not performing NAT and the Firewall is off - again seems, at least in my case, stable.

Given the business firmware is a fork off quite an old version of the standard firmware I suspect many of the bugs that were ironed out even in the SH1 are still in this version.

Dare I ask - anyone got any news of either a new Business device to properly support fixed IP options on faster speeds than 50 Mb/s? Or if the issue of performance of the PPP/L2TP tunnels at the higher speeds is close to resolution?

There have been a few hints of November..... and last I heard from sales was 'imminent'

My experience of business support has been good. The new times I've needed them for the line issue they have been very good. In fact the engineered that answers the phone will usually login to the CMTS and troubleshoot without there and then.

Re: Virgin Business Superhub now has Modem Mode
 

But presumably do they do get better SLAs and such?

I know when I was on outage, issues would get raised to a P1 if a single business customer was offline (versus like 3 for a residential outage or something).

Re: Virgin Business Superhub now has Modem Mode
 

Yes my experience is the fix SLA is better - they aim for a 24 hour fix. I have had a re-segmentation done in a week here when utilisation was poor. I was sent before & after graphs of the CMTS monitoring they do also.

So yes definitely repair SLA is significantly higher than residential.

The thing that now lags is the higher speeds with fixed IP option.

Re: Virgin Business Superhub now has Modem Mode
 

I spoke to VMB sales again today about fixed IP options. They now have a firm date for the new service which was quoted as 2nd February 2016 and will be across three new speed options - 100 Mb/s, 200 Mb/s and 300 Mb/s

Re: Virgin Business Superhub now has Modem Mode
 

eeeeenteresting

Re: Virgin Business Superhub now has Modem Mode
 

75-150-300 made more sense to me, but then again, I should have known better than to believe VM marketing would ever make sense.

Re: Virgin Business Superhub now has Modem Mode
 

I think it's fair to say 300 is coming and to be honest, I'd rather they held off and fixed the congestion issues first.

Re: Virgin Business Superhub now has Modem Mode
 

What congestion? Congestion on VM is a myth, what with their "magic" next-gen fibre optic and all. It's all your wireless' fault.

Re: Virgin Business Superhub now has Modem Mode
 

Hi there,

read with interest (most of) this thread.. can't believe that Virgin knows about this problem and hasn't sorted it yet. We just got a 50/5 cable connection and have run into this problem where the superhub becomes unresponsive and you have to powercycle the superhub to continue.

When we signed up with Virgin business we requested 5 static ip addresses. They sent us a word document describing how to configure things. The document does not mention the modem mode but it does give you the PPP username/password which is strange..

Anyways, following the advice here I have now tried to switched our cable modem to "modem mode" but when our router tries to dial up I get a "no response from host"..

This is with a DrayTek Vigor 2920 which should handle this fine I would think?

Anybody got suggestions for what to do?

Thanks,

Andres

Re: Virgin Business Superhub now has Modem Mode
 

All I can say to sparkies is that our VMB Superhub is in modem mode with a Draytek 2930 and has been 100% up since end of July.

I hope you've done things in the right order:

1. Put the SH into modem mode;

2. Connect the Draytek to the bottom Ethernet port

3. Ensure Draytek is set up correctly (Draytek web site has this)

4. Power off SH; power off Draytek.

5. Power on Draytek first;

6. Power on SH next.

Should work then.

Re: Virgin Business Superhub now has Modem Mode
 

Unfortunately the fixed IP subnet option that you have is not compatible with modem mode. However with that option (which I also have) the superhub NAT feature is disabled. I have found this to be a stable config.

Re: Virgin Business Superhub now has Modem Mode
 

Can you please explain if this stable config is using the fixed IP subnet (L2TP tunnel) enabled and if so where is the setting to disable NAT - I cannot see it.

BTW one reason I was given that some users do and others do not see problems depends upon the router they are using. If that router sends out test pings to check the connection then it seems you are more likely to have lockups.

Re: Virgin Business Superhub now has Modem Mode
 

Yep, routed subnets kill nat anyway. We've been using one for about a year with few issues.

Re: Virgin Business Superhub now has Modem Mode
 

I am confused - is there a specific setting to switch off NAT when using the subnet option, which might make it more reliable.

I am pretty sure there is still some level of NAT going on, because if you plug a laptop into one of the spare ports on the Superhub, with the PC set to get its settings by DHCP, it will connect to the internet, with an IP address outside of the fixed subnet - I believe with a private address.

Re: Virgin Business Superhub now has Modem Mode
 

I've never spotted that happening on our install.

Re: Virgin Business Superhub now has Modem Mode
 

Yes, for me a stable config is the Business 50 Mb/s service with routed subnet.
When configured for a routed subnet NAT is disabled automatically - you do not have to do that explicitly.

The router I have behind this is a Cisco 897VAW

Re: Virgin Business Superhub now has Modem Mode
 

damn Quantum Mechanics... Heisenberg was right, as long as you don't look it works. ;-)

We are currently experiencing this problem. We are letting our (draytek 2920) router PING the virgin name server 194.168.4.123 to determine if the connection is up and switch to an ADSL connection if it isn't. Unfortunately this will only give us a lifetime of a few hours, and it looks like in the afternoon things are much much worse.. also, any upload traffic seems to make the connection fail sooner.

Re: Virgin Business Superhub now has Modem Mode
 

Is the ping the only dual WAN method for the 2939?

Re: Virgin Business Superhub now has Modem Mode
 

you can also use ARP detection.. but that is even less stable.

Re: Virgin Business Superhub now has Modem Mode
 

I thought that failover between WAN ports was automatic and nothing had to be done on the 2920.

Re: Virgin Business Superhub now has Modem Mode
 

Only automatic if the physical port goes down. Otherwise need some way to do IP SLA tracking.

Re: Virgin Business Superhub now has Modem Mode
 

No wonder the Draytek 2920 User Guide is utterly silent on Dual Wan except in the title of that guide!

Re: Virgin Business Superhub now has Modem Mode
 

not sure what other routers offer, but the 2920 has loads of configuration options with respect of the dual wan, load balance, failover, scheduled etc. you can also have a 3g mobile (via usb dongle) backup.

in our case we seem to be homing in on the problem, and it looks like its the actual cable between the router and the virgin media box that was at fault.

Re: Virgin Business Superhub now has Modem Mode
 

My experience with Draytek stuff hasn't been great :(

We did a firmware upgrade on our 3900 the other week and it suddenly ignored every firewall rule we had set up. No clue why. Just had to revert to an older revision.

I'm currently looking to replace it with Unifi stuff.

Re: Virgin Business Superhub now has Modem Mode
 

We recently had our hub replaced as it was regularly loosing settings. The replacement hub was working for about 12 hours and since then we haven't had any connection.
I noticed that under advanced>network status the wan IP is now a random IP address. Previously this was the gateway IP address set in the static IP section. Please can someone confirm that this is the situation on their hub(I.e. The wan IP being one of their own range)?

Virgin our blaming our equipment and refusing to send an engineer. I am unable to even access the router remotely on port 8080( as I previously was). Virgin are telling me this is unsupported even though they had sent me instructions on how to do it. The fact that I can't ping the gateway IP or access the web interface externally is telling me the fault is not with our equipment and are VMB are not willing to accept that there is a fault as there tests come back fine. I believe that as the gateway IP is not taking effect in the superhub and we cannot access the Internet as our router is trying to point to a gateway that doesn't exist.

Re: Virgin Business Superhub now has Modem Mode
 

The WAN IP should be the router IP for your range I think.

My first port of call would be to check your business username, password and IP range are set up properly on the superhub.

Re: Virgin Business Superhub now has Modem Mode
 

Ours is also reported as the gateway/router IP address.

One fault with the new firmware is that it can occasionally zap all of the previous user settings. So I too would recommend checking the "Business settings" as still in place and correct.

Re: Virgin Business Superhub now has Modem Mode
 

I have checked all of the settings multiple times and even restored a config backup. Unfortunately I am still getting a different IP address on the WAN to the one I am supposed to have. I will check back with VMB.

Re: Virgin Business Superhub now has Modem Mode
 

Thanks for your help. After an engineer being onsite for four hours and swapping out 3 modems we are back online. As I expected the WAN IP address is back to being the gateway IP address.

Re: Virgin Business Superhub now has Modem Mode
 

The sooner they dump these SH1's for business services with fixed IP address the better!

Re: Virgin Business Superhub now has Modem Mode
 

You could always pay an obscene amount and get the real business service with a managed Cisco router.

Re: Virgin Business Superhub now has Modem Mode
 

That would be overkill for my needs. In my case the SH1 has been reliable, but I see enough issues reported by people to reinforce the views of many here that the SH1 is not up to the job.

Re: Virgin Business Superhub now has Modem Mode
 

VMB have announced in their News section the new 300 Mb/s service due for Q1 next year:-
http://www.virginmediabusiness.co.uk...UK-businesses/

Re: Virgin Business Superhub now has Modem Mode
 

This wsa announced a few weeks ago by TBB I think -or ISPr but if it's anything like the 200 it will be rubbish in the day. I hope I am wrong because I want to upgrade to this when it comes out. If the upload is decent of course

---------- Post added at 16:15 ---------- Previous post was at 16:13 ----------

EoFTTC is what I have backup. £700 to install and £180 a month managed uncontended and dedicated with a bit of Cisco Kit.

Well worth the investment even if it is only FTTC speeds

Re: Virgin Business Superhub now has Modem Mode
 

Does anyone know if the problem with the SH1 locking up on the multiple IP option has ever been fixed, or have they given up trying?

Re: Virgin Business Superhub now has Modem Mode
 

I have the SH1 with multiple IP option and get no lockups, but am aware some did.

I'd suggest checking your version of Firmware -there was a new one released a few months ago that fixed many people's lockup issues with this config.

The version that seemed to fix this is BUS_V2.37.17

If you don't have that suggest opening a support ticket to get it pushed to your SH1

Re: Virgin Business Superhub now has Modem Mode
 

Thanks for the repsonse.

We are still on BUS_V2.37.13 so will contact them and ask them to update it.

Re: Virgin Business Superhub now has Modem Mode
 

I logged it via the website - said I would like to update and specified the version to fix lockups. They responded the same day with a date later that week when it would get done. It was updated late evening on the day they said and since then no lockups at all.

I am surprised they haven't pushed it to all Business SH1 devices by now!