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-   -   120M : Virgin Media 150Mb Coming 2014 (https://www.cableforum.uk/board/showthread.php?t=33695731)

Kushan 14-11-2013 09:48

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by Chrysalis (Post 35644980)
in VM support mode during that post?

Not sure whats so complex about it.

A docsis will assign 4 DS channels to a connecting vmng300, unless there is a fault or restriction in config. If there is more than 4 DS channels the docsis can choose which 4 to assign, it doesnt have to be the same 4 every time, so as such a degree of load balancing can still occur with 4 DS modems on 8 DS channels. Indeed VM have operated like that for years prior to docsis 3 eg. using 1 US channel modems in service groups of 4 US channels.

A vmng300 modem wont automatically get less speed in 8 DS channel service groups, in fact its more likely to get higher speeds as there is more capacity available to all users.

The sh2 a fine device which completely obseletes the vmng300? never used a sh2 so cant speak on own experience but there is problems reported by sh2 users so I expect the statement is false.

I don't see where you're getting that from. I laid out two different sides of the argument.

Yet I find it interesting that you're complaining about the SH2 not having used one, yet I've used both the Ambit 300 and the SH2 - apparently my opinion is still invalid, though.

craigj2k12 14-11-2013 18:16

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by MUD_Wizard (Post 35645004)
[/COLOR]Found another reason why VM are advertising 152Mb (see page 5):
http://www.cablelabs.com/cablemodem/.../docsis_30.pdf

Whats that got to do with it, as you even mentioned above EURODOCSIS channels have more bandwidth so the 38mbit per channel on that link is irrelevant

Sephiroth 14-11-2013 21:11

Re: Virgin Media 150Mb Coming 2014
 
Craig is right, Muddie.

38 meg is what a 6MHz channel bandwidth delivers (to put it another way).

MUD_Wizard 14-11-2013 21:59

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by craigj2k12 (Post 35645255)
Whats that got to do with it, as you even mentioned above EURODOCSIS channels have more bandwidth so the 38mbit per channel on that link is irrelevant

152Mb is a bit of an odd number, as has been pointed out before (apart from being more than twice BT's top FTTC speed). More than a bit of a coincidence that it coincides with Cable Labs rate suggestions. Legacy standards can have an ongoing impact on arbitrary choices in all kinds of technology areas.

However it's always possible they've chosen 162Mb (3 Eurodocsis DS channels) as the config size and not 168Mb. We will see.

---------- Post added at 20:59 ---------- Previous post was at 20:47 ----------

Quote:

Originally Posted by Sephiroth (Post 35645321)
38 meg is what a 6MHz channel bandwidth delivers (to put it another way).

Of course it does Seph, however 152Mb is still an arbitrary number for a Eurodocsis system until you put it into some kind of context that makes sense.

Sephiroth 14-11-2013 22:25

Re: Virgin Media 150Mb Coming 2014
 
It mightl be an arbitrary number (and I now see that you meant VM may have taken its cue from CableLabs's number). But as others have said, 2 x 76 Meg is an enticing number.

MaverickJesus 14-11-2013 23:14

Re: Virgin Media 150Mb Coming 2014
 
If VMs broadband strategy over the last few years has taught me anything, its that everything is about one-upmanship. Therefore, it seems entirely likely its chosen purely due to FTTC x2 (I suspect given the tiers they were originally aiming for 150mbit, but figured they may as well throw the extra 2mbit on there just for marketing reasons).

oscar87ni 15-11-2013 14:54

Re: Virgin Media 150Mb Coming 2014
 
To those who wonder if their broadband ONLY package will see a price increase from 1st February 2014.

In my case I can CONFIRM YES it will.

Have just received letter. It will go up by 3.25 GBP for me. So will be 38.25GBP per month.

My Package is: XXL120 BB ONLY

BenMcr 15-11-2013 15:00

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by oscar87ni (Post 35645520)
To those who wonder if their broadband ONLY package will see a price increase from 1st February 2014.

In my case I can CONFIRM YES it will.

Have just received letter. It will go up by 3.25 GBP for me. So will be 38.25GBP per month.

My Package is: XXL120 BB ONLY

Something isn't right there then, BB standalone shouldn't be going up in Feb.

oscar87ni 15-11-2013 15:16

Re: Virgin Media 150Mb Coming 2014
 
It could only be explained that I have just downgraded from BB & Phone to BB ONLY early in October and my 12 month contract have just started on 5th October 2013, so I have avoided October price increase by 5 days.

I still got a feeling that it applies to everybody then regardless when contract was taken.

But surely 3.25 added to 35 quid is much more than 6.9% or whatever they mentioned. It's close to 10% increase. I can live with that, but if there is another increase after that will ask for a discount to bring the price down straight after increase.

Anybody else on broadband only package? Any letters yet?

kev445 15-11-2013 15:43

Re: Virgin Media 150Mb Coming 2014
 
Isn’t it a bad thing to have modems with different downstream capabilities on the same segment?

My understanding is that the CMTS distributes packets in a round robin fashion on the available downstream channels… Which means if your segment has more than 4 downstream channels and has a combination of VMNG300’s and Superhubs, you could end up in a situation where 1 or more VMNG300's would cause congestion when downloading for the Superhubs when there is actually spare downstream capacity on the 4 remaining channels…


The VMNG300’s effectively stop the SuperHubs utilising all the available capacity.

Chrysalis 15-11-2013 16:43

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by MUD_Wizard (Post 35644994)
Yet if one of the VMNG300's in each of the 4 DS channels take 120Mb then the other VMNG300 in your example can only achieve the remaining 80Mb. So only half the VMNG300's achieve full speed. i.e. two modems.

Compare that with 8 DS channels where 3 Superhubs can achieve the full 120Mb with a remaining 40Mb left over.

I'd say that's getting less speed.

If you mix VMNG300's into already saturated channels then the situation can be even worse where none of them achieve full speed.

then that would be a fail on VMs load balancing.

Instead 3 vmng300s on a 8 DS system should be something liek this,

modem 1 channels 1,2,3,4
modem 2 channels 5,6,7,8
modem 3 channels 3,4,5,6

if one out of 3 is maxed out the other 2 dont get screwed.

qasdfdsaq 15-11-2013 19:07

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by Chrysalis (Post 35645550)
then that would be a fail on VMs load balancing.

And that would surprise you how?

MUD_Wizard 16-11-2013 02:07

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by oscar87ni (Post 35645528)
Anybody else on broadband only package? Any letters yet?

120Mb BB only here (since January 2013) and no letter.

Chrysalis 16-11-2013 05:33

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by qasdfdsaq (Post 35645592)
And that would surprise you how?

no.

kwikbreaks 16-11-2013 10:43

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by oscar87ni (Post 35645528)
Anybody else on broadband only package? Any letters yet?

No notification.
60Mbps BB only.
Complained about last BB only rise and ended up with a substantial discount and a new minimum term. That won't stop me complaining again if I do get a notification and imo it shouldn't stop you or anybody else. VM seem to enjoy running their business like a car boot stall so I take advantage of that and haggle.

The truth is that with everything else requiring a phone line the only way I'd better the price is by taking plain ADSL and even then the saving would be small so I stick with them. Anything higher and I would certainly go.

oscar87ni 16-11-2013 12:14

Re: Virgin Media 150Mb Coming 2014
 
Perhaps they saw I just got new contract and decided to screw me over. As I said earlier I escaped price increase in October by taking out new BB ONLY contract. But it is hard to believe if they would look at each case individually or apply price increase to new contracts only. That's weird. Might need to give them a call.. In the meantime if you get any letters guys please get it posted here.. Thanks :)

Sephiroth 16-11-2013 12:46

Re: Virgin Media 150Mb Coming 2014
 
Have any of you also complained about energy price rises? Train fare price rises? And so on?

What's the big deal here?

kwikbreaks 16-11-2013 13:00

Re: Virgin Media 150Mb Coming 2014
 
errrr..

This is a forum about VM cable broadband. I think if we started posting about the above inflation increases for power and train fares (both of which have an element of government inflicted increase) we might have the mods suggesting they were off topic.

Above inflation increases in the product the forum is devoted to otoh are quite possibly on topic. They may not be justified of course especially as it seems most VM price increases are purely optional and only apply to those who cba to ring in and complain in a civil fashion so they get discounts instead.

oscar87ni 16-11-2013 13:29

Re: Virgin Media 150Mb Coming 2014
 
I don't really care much about price increase as I can always either cancel my contract or call them up to renegotiate. Just being curious to see whether really standalone package will see increase twice in just 6 months.

A lot of people also probably do not understand that price actually does not increase. It's been about the same for many years in fact I think it's probably cheaper.

Compared to increase in food, electricity and so on price for Broadband have barely increased at all, in fact what has increased is Download and Upload speeds.

It's the price during contract which is being artificially lifted to make up some money.

I remember paying 50quid+ XL broadband and the phone back in 2007.

In regards to 152 Meg product I think it would be great value for money for those that live in congestion free areas. But with Upload speed staying the same I would need to find a good timing when signing up for another 12 month contract.

Sephiroth 16-11-2013 14:04

Re: Virgin Media 150Mb Coming 2014
 
Oscar makes a good point about how broadband prices have fallen in real terms. As I said, what's the big deal here?

kwikbreaks 16-11-2013 14:24

Re: Virgin Media 150Mb Coming 2014
 
It's no big deal. Prices rise.

The thing that people have picked up on is that there is a "free" speed doubling announcement and a price increase announcement. It is 100% certain that everyone will see the price rise before the speed rise and if it's the same as last time around quite a few will see a second price rise before they get their speed rise.

The point I'm trying to make is that the price rise is probably optional - mine and many others on BB only actually ended up with discounts instead and certainly last time around you could get an early speed upgrade simply by picking up the phone - I did that too and was on 60/3 a year before my sons 50/5 for which he paid considerably more got uplifted to 100/5 - he should have 120/12 by now but I'm pretty sure he doesn't and all because he cba to pick up the phone..

qasdfdsaq 16-11-2013 19:18

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by kwikbreaks (Post 35645839)
It's no big deal. Prices rise.

I used to sign up for VM contracts (well, in the days before VM) and kept the same broadband price for years on end.

Hell, train fares where I used to live normally rose no more than 2-3% per year even during 5% inflation, now it's the other way round, 2-3% inflation and 5-10% price rises.

Chrysalis 16-11-2013 20:30

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by qasdfdsaq (Post 35645938)
I used to sign up for VM contracts (well, in the days before VM) and kept the same broadband price for years on end.

Hell, train fares where I used to live normally rose no more than 2-3% per year even during 5% inflation, now it's the other way round, 2-3% inflation and 5-10% price rises.

its got to the point where you wonder what are the basis of the 2-3% inflation figures, because everything I spend money on aside from electronics/entertanment is way above 2-3%.

RobboEdin 16-11-2013 20:42

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by Chrysalis (Post 35645966)
its got to the point where you wonder what are the basis of the 2-3% inflation figures, because everything I spend money on aside from electronics/entertanment is way above 2-3%.

Detail from page 5:

http://www.ons.gov.uk/ons/rel/cpi/co...efing-note.pdf

MaverickJesus 16-11-2013 22:08

Re: Virgin Media 150Mb Coming 2014
 
I'm sure they diddled the calculation a few years back to conveniently remove items with rampant inflation (read: house prices) so it doesn't surprise me that the figure is meaningless.

kwikbreaks 16-11-2013 23:44

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by qasdfdsaq (Post 35645938)
I used to sign up for VM contracts (well, in the days before VM) and kept the same broadband price for years on end.

That was in the days when broadband prices in general were falling. No doubt new customer prices were too and you were being ripped off because, like my son, you cba to phone in and get a reduction. I guess VM carried on the tradition.

Chrysalis 17-11-2013 10:11

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by RobboEdin (Post 35645969)

thanks but I am left scratching my head, I would love to know where they get their food from for those findings :)

Sephiroth 17-11-2013 11:50

Re: Virgin Media 150Mb Coming 2014
 
Looks like a very comprehensive report.

shanewestwood91 17-11-2013 17:54

Re: Virgin Media 150Mb Coming 2014
 
i thought it was 152mb broadband

Kushan 17-11-2013 18:57

Re: Virgin Media 150Mb Coming 2014
 
As with every decision Virgin, or any other company makes, vote with your feet. IF you have an issue with it, by all means go to a different supplier - you have the right to do that when prices rise.

BenMcr 21-11-2013 15:29

Re: Virgin Media 150Mb Coming 2014
 
Not confirmed as to if there are any early upgrade opportunities. However I'd guess that to get an early upgrade, you'd have to upgrade to the next tier.

In place upgrades will likely be when each area is released and everyone is notified that it's available, as it'll all be down to whether there is capacity available.

kwikbreaks 21-11-2013 15:36

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by BenMcr (Post 35647649)
it'll all be down to whether there is capacity available.

Yes just as they do for new customers. You'd never believe how many new customers VM turn away because their area is already congested. Or perhaps you would...

BenMcr 21-11-2013 16:08

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by kwikbreaks (Post 35647656)
Yes just as they do for new customers. You'd never believe how many new customers VM turn away because their area is already congested. Or perhaps you would...

Volumes of new / tier upgrading customers connecting vs existing customers being in place upgraded are quite a bit different, so different level of capacity is required.

Not counting the fact that a new customer (or upgrading customer) is extra money. An existing customer getting the in place upgrade technically pays no more money

kwikbreaks 21-11-2013 16:40

Re: Virgin Media 150Mb Coming 2014
 
I'd sort of worked out that the reason VM accept new customers or upgrade tiers of existing ones on already congested segments is financial. I doubt that anybody out of minimum term who calls in for an upgrade once they start rolling out will be refused regardless of the status of their area. Especially those with an alternative (ie in a fibre area).

Synthetic 22-11-2013 17:26

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by BenMcr (Post 35645522)
Something isn't right there then, BB standalone shouldn't be going up in Feb.

Just got a lovely letter saying mine is going up (again) £2.25 from 1st Feb, broadband only here too....

BenMcr 22-11-2013 18:02

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by Synthetic (Post 35648111)
Just got a lovely letter saying mine is going up (again) £2.25 from 1st Feb, broadband only here too....

Been doing a big of digging on this and I have made a misunderstanding.

Those prices which were changed in October aren't going up again in Feb. However new prices were introduced around August/September which cancelled out this increase, and these new prices are actually going up in Feb 2014 (which I misunderstood as I didn't think they were)

So if you've had two notifications, you would have been moved from your old price to the new one in October to cancel out the previous rise, but then have the February one instead.

Technically you are still only getting one increase.

Synthetic 22-11-2013 18:04

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by BenMcr (Post 35648137)
Been doing a big of digging on this - you would have had your price reduced in October when you were notified of the last increase, and been moved to a new price, which cancelled out the October increase, but these new prices are actually going up in Feb 2014 (which I misunderstood as I didn't think they were)

Cheers for clearing that up Ben:)

Kushan 22-11-2013 18:20

Re: Virgin Media 150Mb Coming 2014
 
Mine is going up by £5.95 :( Seems like quite a bit, I'm currently only paying £54 a month.

kwikbreaks 22-11-2013 19:08

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by BenMcr (Post 35648137)
Been doing a big of digging on this and I have made a misunderstanding.

I'm still mystified. I had a notification of an increase of £1.50 on my BB only bill from October iirc. As it was well less than a year since the last increase and above inflation to boot I called in and negotiated what turned out to be a significantly lower price than I was paying with no increase to come in October. Are you saying that I will be getting a notification of an increase in February now?

If so there isn't much about the service to persuade me it's worth paying..
http://www.thinkbroadband.com/speedt...6912173203.png
I interpret that as further proof my area is congested and it's only 18:15
..and ten minutes later it's even worse...
http://www.thinkbroadband.com/speedt...7980687008.png

RobboEdin 22-11-2013 19:38

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by Kushan (Post 35648145)
Mine is going up by £5.95 :( Seems like quite a bit, I'm currently only paying £54 a month.

One reason, I guess, that some of the percentage rises seem high is that the base price is low due to some discount below normal price, e.g. Retentions deal, mates rates, etc..

Sephiroth 22-11-2013 19:53

Re: Virgin Media 150Mb Coming 2014
 
We're back to the bad old days of absolutely no transparency in their customer pricing.

Ben's had a couple of quiet years ......

BenMcr 22-11-2013 20:25

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by kwikbreaks (Post 35648162)
Are you saying that I will be getting a notification of an increase in February now?

It does seem it's a possibility, it would depend on what they have done on your account.

Sephiroth 22-11-2013 22:19

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by BenMcr (Post 35648195)
It does seem it's a possibility, it would depend on what they have done on your account.

Exactly my point. A customer should know exactly "what they have done to your account".

kwikbreaks 22-11-2013 23:02

Re: Virgin Media 150Mb Coming 2014
 
It's getting to the point where I don't really care what they've done. If they notify me of an increase I'll call in. If they come up with an attractive deal I'll stay and if they don't I'll move on. The only thing I'll have to decide is whether that's to pain ADSL @ 16Mbps if the line works properly, 40Mbps cheapskate FTTC or 60Mbps Full Monty FTTC and the decider between those at the time will be bang for buck - I can afford Full Monty FTTC but I'm not convinced I actually need it.

craigj2k12 25-11-2013 03:47

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by kwikbreaks (Post 35648265)
It's getting to the point where I don't really care what they've done. If they notify me of an increase I'll call in. If they come up with an attractive deal I'll stay and if they don't I'll move on. The only thing I'll have to decide is whether that's to pain ADSL @ 16Mbps if the line works properly, 40Mbps cheapskate FTTC or 60Mbps Full Monty FTTC and the decider between those at the time will be bang for buck - I can afford Full Monty FTTC but I'm not convinced I actually need it.

*80

kwikbreaks 25-11-2013 10:12

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by craigj2k12 (Post 35649024)
*80

No it's 60 for me according to the estimate. I did get the 40 wrong though as that seems to be capped at 38.

Chrysalis 25-11-2013 16:06

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by kwikbreaks (Post 35649047)
No it's 60 for me according to the estimate. I did get the 40 wrong though as that seems to be capped at 38.

kwikbreaks just move and be done with it, its clear you not happy, does the extra £10 or so a month really break things for you?

Also a 60 estimate may well turn out to be 80, BT are massively under estimating lines incase people fall victim to crosstalk, but heavy crosstalk doesnt happen to everyone and many get speeds way above their estimate.

Kushan 25-11-2013 18:04

Re: Virgin Media 150Mb Coming 2014
 
You can't really assume you'll get more speed, mostly because if you don't then you've got absolutely no recourse. Still, I've always said that people should vote with their feet.

kwikbreaks 25-11-2013 18:17

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by Chrysalis (Post 35649188)
kwikbreaks just move and be done with it

If there really is another increase coming I may well do just that but I'm concerned that the original line fault will still be there - I suspect the section running down the pole as one engineer told me he'd requested it be replaced. It could well have been but I can't be sure. Certainly the fault was still present when I quit for cable despite every other section being swapped to a new pair if the OR bods can be believed.

Gavin78 25-11-2013 18:35

Re: Virgin Media 150Mb Coming 2014
 
Well I got told today by post my increase in price is going up from Feb £5.25 with the cost of calls going up by a further 1p

I also did the post code checker on the broadband speeds which made me laugh I'm still on 100mb


You've already registered your interest

Right now you have our up to 100Mb broadband. That's really fast, but between March and May 2014 you'll be able to supercharge your speed to up to 152Mb broadband at no extra monthly cost.

And, if you didn't know already, we'll be automatically supercharging your speed to up to 120Mb broadband during August 2013.

So sit back and relax. We'll be in touch with you as soon as your supercharge is ready.



From August 2013 I'll be on 120mb lol I'm still waiting

Chrysalis 25-11-2013 19:23

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by kwikbreaks (Post 35649241)
If there really is another increase coming I may well do just that but I'm concerned that the original line fault will still be there - I suspect the section running down the pole as one engineer told me he'd requested it be replaced. It could well have been but I can't be sure. Certainly the fault was still present when I quit for cable despite every other section being swapped to a new pair if the OR bods can be believed.

All I can say to that is remember how bad my line was on adsl? I think you one of the older guys who was around when I was reporting those issues, now on FTTC those stability issues are gone. I believe my problem was E-side tho not D-side.

But even if the problem is D-side the attenuation will be much lower so should be more resistant to external noise ingress.

telfordcable 26-11-2013 01:33

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by Gavin78 (Post 35649245)
between March and May 2014 you'll be able to supercharge your speed to up to 152Mb broadband at no extra monthly cost.

Liar Virgin Media. It will increase your price in Feb/Oct 2014

General Maximus 26-11-2013 09:53

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by Gavin78 (Post 35649245)
From August 2013 I'll be on 120mb lol I'm still waiting

This is the kind of backwards bs which makes me want to explode. My area has low utilisation and I have been on 120mbits for ages yet the speed checker gives the vague estimate of July to December 2014 for my upgrade.

Yet..................you are not even on 120mbits and it says you are going to be done before me. How does that work out?

Kushan 26-11-2013 10:16

Re: Virgin Media 150Mb Coming 2014
 
Maybe they're rolling out both updates at once? It would actually be a nice way of appeasing the areas that got 120 last, by giving them 150 first. Probably just Virgin cocking up though.

telfordcable 26-11-2013 10:36

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by Kushan (Post 35649391)
Maybe they're rolling out both updates at once?

No chance! Virgin won't do this. They always do 1st 120Mb upgrade then later following by 152Mb. They won't do it 120Mb & 152Mb on the same upgrade!

kwikbreaks 26-11-2013 10:56

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by Chrysalis (Post 35649260)
But even if the problem is D-side the attenuation will be much lower so should be more resistant to external noise ingress.

Maybe. If I do take the gamble it will probably be via Plusnet for the UK based support. Mind you O2 support was UK and they upped the margin to 12dB and then wanted to swap the router which they sent out to my old address. Quite how either was going to fix the noise on voice which is what I actually complained about I'm far from sure.

Who knows maybe VM will honour the price they agreed 2 months back, fix the congestion, and give me the 100Mbps upgrade in July 2014. Of course I probably stand more chance of winning the lottery than that happening and I don't even buy a ticket...

Synthetic 26-11-2013 11:47

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by kwikbreaks (Post 35649403)
Maybe. If I do take the gamble it will probably be via Plusnet for the UK based support. Mind you O2 support was UK and they upped the margin to 12dB and then wanted to swap the router which they sent out to my old address. Quite how either was going to fix the noise on voice which is what I actually complained about I'm far from sure.

Who knows maybe VM will honour the price they agreed 2 months back, fix the congestion, and give me the 100Mbps upgrade in July 2014. Of course I probably stand more chance of winning the lottery than that happening and I don't even buy a ticket...

Not long moved my parent's ADSL connection from o2 to Plusnet, I've spoken to them a few times and each time they've been helpful and known what I'm asking for and seem to know their stuff too. Only way I could fault them is their long waiting times to their call centre, but if it's not urgent they can make changes etc on their community forums too.

Chrysalis 26-11-2013 14:57

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by kwikbreaks (Post 35649403)
Maybe. If I do take the gamble it will probably be via Plusnet for the UK based support. Mind you O2 support was UK and they upped the margin to 12dB and then wanted to swap the router which they sent out to my old address. Quite how either was going to fix the noise on voice which is what I actually complained about I'm far from sure.

Who knows maybe VM will honour the price they agreed 2 months back, fix the congestion, and give me the 100Mbps upgrade in July 2014. Of course I probably stand more chance of winning the lottery than that happening and I don't even buy a ticket...

yeah with BT I had to report a fault last week, took me 2 hours to get them to escalate it, india made me reboot my router nearly 10 times. After it was escalated they did fix during the night after I called it in. Was a fault inside BT wholesale network.

Sephiroth 26-11-2013 15:32

Re: Virgin Media 150Mb Coming 2014
 
I called in my Infinity/Phone fault on 15-Nov and it wasn't fixed till 23-Nov with an estimate of 21-Nov. And it affected 4 lines.

I'll never get 150 meg on BT aluminium!

Kushan 26-11-2013 15:58

Re: Virgin Media 150Mb Coming 2014
 
I've said it before and I'll say it again, for all Virgin's faults, their tech support is miles ahead of OpenReach.

telfordcable 26-11-2013 16:02

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by Kushan (Post 35649503)
I've said it before and I'll say it again, for all Virgin's faults, their tech support is miles ahead of OpenReach.

Very true. BBC Watchdog had it once complaints about BT Openreach impossible to get it fixed or impossible to get in touch from isp's or customers. Openreach is very hard to trace it with a fault. They do often closed the fault without doing anything.

Kushan 26-11-2013 16:14

Re: Virgin Media 150Mb Coming 2014
 
Not only that, but the whole "If there's no fault found, we're going to charge you a year's worth of line rental" is a joke, especially when "No fault found" is usually "Tech couldn't be arsed".

telfordcable 26-11-2013 17:30

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by Kushan (Post 35649510)
Not only that, but the whole "If there's no fault found, we're going to charge you a year's worth of line rental" is a joke, especially when "No fault found" is usually "Tech couldn't be arsed".

Thought that charge is only for SFI (Special Faults Investigation) & SFI2 (Special Faults Investigation 2)?

kwikbreaks 26-11-2013 20:41

Re: Virgin Media 150Mb Coming 2014
 
They'll charge for a broadband type callout if they find nothing wrong - that's why ISPs are so loathe to call them out because it's them who get billed and they then have the unpopular job of passsing that charge on to the customer.

As my fault was showing as noise on voice I reported it that way because they couldn't say no fault found - you could hear it. The trouble with that is you don't get ADSL trained engineers and they don't have the best kit for tracing faults. That's why I had 5 callouts and no fix. The last one was smart enough to notice that if the router was off there was no noise and made me report it through the ISP who went through a load of of garbage but didn't call out OR. In the end I lost patience and moved to cable.

VM may have lots of faults but getting them to fix physical cable faults doesn't seem to be one of them. I have had several power level issues and they came out and fixed them every time. Mind you they shouldn't have happened in the first place if installers didn't just move you up and down the cabinet connection apparently at random so they can get a new install done (OK totally no proof of that but I do know one power level shift occurred on the morning I saw a scruffy looking bloke with a VM logo near the cab)

Chrysalis 27-11-2013 15:20

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by Kushan (Post 35649503)
I've said it before and I'll say it again, for all Virgin's faults, their tech support is miles ahead of OpenReach.

openreach actually use the fault system as a cash cow.

They been playing cat and mouse with isp's for years.

Initially it was just charges for not been in.
Then it was you get charged if a fault found with your router/lan cables etc. Of course the engineer would always check this stuff first 'before' checking the BT side. So aaisp always told customers to hide all their lan equipment making it impossible for the engineer to find fault.
Then it became you got charged if the engineer could not find a fault, so basically they dont have to prove isnt a fault, they just have to not find a fault.

However these charges would never stand up in court so all one has to do is is make a threat of legal challenge and BT will drop the charges in a second. Engineer visits done by the BT exec office by default will have all charges waived.

There is also rumours abound that this is why by default on FTTC services the stats are hidden on the modem's, openreach just want to hide the information from the end user so the end user has less ammo to say its a fault, and also why speed estimates are very low. My view is if someone orders FTTC and they get the same as their estimate, they probably have a fault or extreme crosstalk, a fault free line will be way above the estimate. However BT retail now reveal some of the stats on the home hub 5.

On another forum I am a member off a BT engineer posts there, his point is that his remit is only to do a quality pair test, if it fails, do something about it, if it passes its not openreach's remit to do anything, apparently the engineers are trained to not check things like noise margin and error rates (even tho they do). I asked him who's remit is it when the line is faulty but passes the pair quality test, I got no answer.
This pair quality test will pass many dodgy lines tho, software will do what you tell it to do.

What I try to tell people is that what openreach's contract is with the isp is completely irrelevant to the consumer, the consumer's contract is with the retail isp. So eg. openreach contract with BT retail may be specifically that they only have to do quality pair test and if it passes the visit is charged. However BT retail's contract with me states if BT find no fault I 'may' be charged. That is extremely vague. A court of law would expect BT to do extensive checks to 'prove' there is no fault, A software test designed to pass faulty lines is not extensive checks and hence why BT will always back down when pressed on the fees.

Luckily for customers, FTTC lines are not as bad as ADSL lines in general as they have much lower average attenuation, yes is some serious crosstalk issues but the average FTTC line still syncs way higher than the average ADSL line and on average is much more stable.

Also to point out with me having to do 20 router reboots, I got BT retail as my isp, I am aware they got an india call centre, someone can easily choose someone like plusnet or zen who have uk based support. Most customers wont even be ringing tech support.

telfordcable 28-11-2013 11:43

Re: Virgin Media 150Mb Coming 2014
 
I used to be with Zen Internet in the past with ADSL. When Virgin Media isn't available in my old property that time. I found Zen the best customer service (always answer me, help me through and also Zen also very good to get openreach out first thing to do my line fixed) as I am now with Plusnet on ADSL2+ the support at Plusnet can take longer (72 hours for a fault to be fixed and a further 5 days before BT fixed it) and Virgin Media tech guy come out is free of charge. BT been charged me twices with Zen & Plusnet but Zen waive the fee of £129 by BTWholesale because they found nothing wrong with my line. Plusnet only waive the fee half of it. So, overall, Zen are the best but they are expensive to pay for broadband but u get what u are pay for. The other isp AAISP (offer fixed for free)

Kushan 28-11-2013 11:55

Re: Virgin Media 150Mb Coming 2014
 
Conversely, our office is currently with Zen and when we had a fault a few months ago, they were incredibly unhelpful. They essentially refused to have a BT engineer come out, despite the SNR of the line falling through the floor.

telfordcable 28-11-2013 12:46

Re: Virgin Media 150Mb Coming 2014
 
Sound like Zen had different management now as I used to be with Zen in 2004

---------- Post added at 11:46 ---------- Previous post was at 11:06 ----------

lol, look at that, very lazy BT Engineer is not needing at the property from Jan 1st 2014, self - install for one off fee of £49.99 but how on earth will the customer get FTTC without openreach modem?

Stupid BT. http://www.thinkbroadband.com/news/6...d-of-year.html

BenMcr 28-11-2013 12:50

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by telfordcable (Post 35650166)
but how on earth will the customer get FTTC without openreach modem?

Stupid BT. http://www.thinkbroadband.com/news/6...d-of-year.html

Erm, it's in the article:

Quote:

Most of the larger broadband providers have already lined up VDSL2 capable hardware so that people can benefit from self install

kwikbreaks 28-11-2013 13:30

Re: Virgin Media 150Mb Coming 2014
 
The second part of that quote made interesrting reading for me
Quote:

in terms of only needing one powered device to get the service
Of course the difference between a hub on FTTC and one on cable is that on FTTC the customer gets to choose the hardware so if they need something better than cheap and cheerful or their initial choice turns out to be a buggy PoS they can fix it with a credit card.

telfordcable 28-11-2013 13:32

Re: Virgin Media 150Mb Coming 2014
 
Does NGND3700v2 is VDSL capable hardware?

craigj2k12 28-11-2013 17:42

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by telfordcable (Post 35650221)
Does NGND3700v2 is VDSL capable hardware?

With a separate VDSL modem, yes

kwikbreaks 28-11-2013 23:53

Re: Virgin Media 150Mb Coming 2014
 
It's the way you tell 'em :)

Kushan 29-11-2013 13:31

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by craigj2k12 (Post 35650350)
With a separate VDSL modem, yes

Assuming they let you. While it's possible, Sky seems to be discouraging it as much as possible.

craigj2k12 29-11-2013 16:19

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by Kushan (Post 35650606)
Assuming they let you. While it's possible, Sky seems to be discouraging it as much as possible.

There are no technical reasons why you cant

Kushan 29-11-2013 16:25

Re: Virgin Media 150Mb Coming 2014
 
Don't you need to sniff a password or something?

craigj2k12 30-11-2013 08:55

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by Kushan (Post 35650653)
Don't you need to sniff a password or something?

To access their network using your own router, yes. However the VDSL side of things doesn't need that password

kwikbreaks 03-12-2013 15:21

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by Chrysalis (Post 35649188)
kwikbreaks just move and be done with it, its clear you not happy, does the extra £10 or so a month really break things for you?

Also a 60 estimate may well turn out to be 80, BT are massively under estimating lines incase people fall victim to crosstalk, but heavy crosstalk doesnt happen to everyone and many get speeds way above their estimate.

Following an email saying I would be getting a price rise I've ordered Plusnet fibre. Their quote is 67Mbps.

craigj2k12 03-12-2013 17:04

Re: Virgin Media 150Mb Coming 2014
 
About time!!

kwikbreaks 03-12-2013 17:49

Re: Virgin Media 150Mb Coming 2014
 
It's a bit dearer than cable but hopefully will be more reliable and less congested. There was a softener for the fibre install charge (I don't want a call package) and higher eventual monthly price - I normally use TopCashBack but checking Quidco I found there was a £100 cashback on offer :). That expires in a few days should anybody else be considering making the same move.

Chrysalis 03-12-2013 18:32

Re: Virgin Media 150Mb Coming 2014
 
FTTC estimates have shot up this past week.

They now have an estimate for clean lines and impacted lines.

From what what I can see isp's are usign the low and clean estimate which is typically higher than older estimates.

I am now syncing lower than what infinity estimates for my line (which is now 72mbit). Interestingly my old estimate is exactly the same as my new low and impacted estimate.

kwikbreaks 03-12-2013 19:20

Re: Virgin Media 150Mb Coming 2014
 
If I get 60 I'll be happy enough.

Incidentally the VM retentions bod gave me a bum steer - I didn't press for any discount I just asked when was the latest I could cancel without penalty and he said "end of January" which sounded wrong so I read the T&C and see it's 30 days from them giving me notice which was yesterday if they count emails. I'll cancel towards the end of the month. If they naff me about on the fibre install that could leave me with no servce so I may have to buy a Three PAYG sim off ebay for my MiFi to tide me over.

Synthetic 03-12-2013 20:18

Re: Virgin Media 150Mb Coming 2014
 
Just realised FTTC is available at my property, High of 80 down and low of 78 down, something to think about when the contract ends.

Mr K 03-12-2013 21:47

Re: Virgin Media 150Mb Coming 2014
 
Are they going to complete upgrading the upload speeds from last increase before they embark on this new increase ? Or has that been quietly forgotten ?

I'm on 30MB with a 2MB upload - we were promised long ago it should be a 10:1 ration ie. 30/3 MB.

Will I be on 50MB/2MB in the next speed upgrade 50/3 or 50/5 - place your bets now.....

kwikbreaks 03-12-2013 23:24

Re: Virgin Media 150Mb Coming 2014
 
There will be jam tomorrow as always. Free jam. But the price may rise between times.

qasdfdsaq 04-12-2013 00:40

Re: Virgin Media 150Mb Coming 2014
 
Looks like the whole 10:1 thing has been quietly dropped.

Not only do we not have confirmation of when it'll be coming to the existing tariffs (30/2, 60/3, 100/5) we do have confirmation it will *not* be coming to the new tariffs "for now" - I hope that doesn't mean we'll end up with 50/2 100/3 150/5?!

Horizon 04-12-2013 00:47

Re: Virgin Media 150Mb Coming 2014
 
My suspicion is that vm will always limit upload speeds as a way of controlling file sharing. Hence why vm are using Netflix as a way of encouraging folk away from the illegal route.

broadbandking 04-12-2013 01:09

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by qasdfdsaq (Post 35652074)
Looks like the whole 10:1 thing has been quietly dropped.

Not only do we not have confirmation of when it'll be coming to the existing tariffs (30/2, 60/3, 100/5) we do have confirmation it will *not* be coming to the new tariffs "for now" - I hope that doesn't mean we'll end up with 50/2 100/3 150/5?!

Strange how the 120Mb already has 12Mb upload.

Chrysalis 04-12-2013 01:49

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by broadbandking (Post 35652084)
Strange how the 120Mb already has 12Mb upload.

yeah but you cant treat 120 as the standard, the bulk of VM customers are not on the 120 product they are on 30/2 or whatever that tier is now.

A Dave 04-12-2013 02:34

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by Mr K (Post 35652030)

I'm on 30MB with a 2MB upload - we were promised long ago it should be a 10:1 ration ie. 30/3 MB.

Well, analysing the results of all my TBB speed tests between March and the end of November, I find that VM are actually delivering something very close to a 10:1 ratio. Whilst my upload speed is consistently close to the promised 2Mb/s with an average of 1.923Mb/s, the download results often fall well below the 30Mb/s target with averages for the TBBX1 and HTTPX6 tests coming out at only 20.705Mb/s and 17.364Mb/s respectively. So that works out to give ratios of 10.77:1 and 9.03:1 :)

craigj2k12 04-12-2013 03:54

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by A Dave (Post 35652097)
Well, analysing the results of all my TBB speed tests between March and the end of November, I find that VM are actually delivering something very close to a 10:1 ratio. Whilst my upload speed is consistently close to the promised 2Mb/s with an average of 1.923Mb/s, the download results often fall well below the 30Mb/s target with averages for the TBBX1 and HTTPX6 tests coming out at only 20.705Mb/s and 17.364Mb/s respectively. So that works out to give ratios of 10.77:1 and 9.03:1 :)

Oh yeah, thats a good thing then? :sleep:

qasdfdsaq 04-12-2013 16:35

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by broadbandking (Post 35652084)
Strange how the 120Mb already has 12Mb upload.

Strange how not everybody can get 120Mb

General Maximus 04-12-2013 16:52

Re: Virgin Media 150Mb Coming 2014
 
yup, they sure are taking their time with it which is a bit of a joke considering they are supposed to be rolling out 150mbits in the not too distant future. You would have thought that someone higher up would have put their foot down and said they want it all wrapped up before xmas to put a close to it.

kwikbreaks 04-12-2013 17:18

Re: Virgin Media 150Mb Coming 2014
 
You seem to be forgetting - promises cost nothing but network upgrades are more expensive.

Kushan 04-12-2013 17:42

Re: Virgin Media 150Mb Coming 2014
 
Also I do wonder who generates the most upload bandwidth use, the 30meg customers or the 120meg customers.

kwikbreaks 04-12-2013 18:04

Re: Virgin Media 150Mb Coming 2014
 
Do you mean per user or overall?

Overall it has to be the 30Mbps customers as they are so more numerous.

Per user I imagine it must be that higher tier customers use more bandwidth both up and down.

If that isn't the case I'd be pretty surprised.

Kushan 04-12-2013 18:36

Re: Virgin Media 150Mb Coming 2014
 
I meant overall. As you say, 30meg customers outnumber 120meg customers by quite some degree. No doubt Virgin requires a lot more upgrades on the upstream before they can increase bandwidth there. How many have seen 64QAM upstream channels? Not many, but they are happening.

StevenNT 04-12-2013 19:23

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by Kushan (Post 35652235)
How many have seen 64QAM upstream channels? Not many, but they are happening.

So when I get 64QAM then the upload on my 60Mb tier should be increased some time after?

Does not make sense when the 120Mb tier can do 12 up, unless I'm missing an aspect of it?

Kushan 04-12-2013 20:53

Re: Virgin Media 150Mb Coming 2014
 
Quote:

Originally Posted by StevenNT (Post 35652248)
So when I get 64QAM then the upload on my 60Mb tier should be increased some time after?

Does not make sense when the 120Mb tier can do 12 up, unless I'm missing an aspect of it?

Well, assuming that they're still planning on rolling out the 10:1, then the bit you're missing is that there are a lot less 120Meg customers out there than there are 60meg and 30meg customers. It's the total bandwidth required for all customers that makes the difference and naturally higher tiers will benefit first.

As for the 64QAM part, that's just what I know they're doing in terms of network upgrades as a couple of people have that already, but it could be completely unrelated to any upgrades to upload speeds.

Sephiroth 04-12-2013 22:00

Re: Virgin Media 150Mb Coming 2014
 
I'm sure that in the fullness of time (and not too long at that), you'll see 3 or 4 upstream channels which means an uplift of speed. VM have other means at their disposal including releasing bandwidth from legacy or lower tier services and then increasing the upper tier upstream bandwidth from 6.4 MHz.


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