Re: superhub 2
 

@spreadsheet
when they "become available" ? for £50 ?

Re: superhub 2
 

Im not sure how you can be guaranteed one. I get 4 for 60meg+ customers, if I run out i put a SH1 in...

Re: superhub 2
 

are they avaible if i ring up as i've had 7 of the superhub 1 as they are useless

Re: superhub 2
 

Try it and let us know.

Re: superhub 2
 

Ring in and try, you'll only be one of 3 million who will be ringing in since hearing about a new CPE.

I don't use my superhub wirelessly as for some reason it doesn't cover most of the rooms in our house. But we have the new white Sky hub as well for our Sky connection which covers our whole house perfectly.

I run 2 ethernet cables from the superhub 1 into a xbox, 1 into a laptop, and the wireless is turned off as its useless.

EDIT*

I also turn the thing off when not in use as the power supply buzzes and whistles, fire hazard anyone?

Re: superhub 2
 

Nope no fire hazard. Ring up or post on the community forum and they can send a fix one out.

Re: superhub 2
 

No, not yet

Re: superhub 2
 

cheers ben engineer i had this morning said 100mb upwards getting it first then working down

Re: superhub 2
 

Exciting :D

Re: superhub 2
 

I had a SHub replaced this morning (Blue Lights of Death), engineer when asked about SHub2 couldn't tell me when they are to be issued.

Re: superhub 2
 

The wireless signal on my superhub dies so i have to use my 802.11g router and only get 20Mbps from my 60Mbps XL broadband, will i be able to get the superhub2 as a free upgrade?

Also i have some questions about the specs:

1. Is 400Mbps the higher speed it supports like the v1 or will this support faster broadband?
2. does it support 802.11ac?

Re: superhub 2
 

In in end I just called up cancelled the engineer installation and went for the over the phone upgrade with my existing SH.

Also, I notice I have 2 Upstream channels so I does that mean the 120Mbps is not far away?

Re: superhub 2
 

I would expect not
I think it's the same
No

Re: superhub 2
 

Do you mean they will be using the SH2 for business installs too? Since they use a different version of the firmware for the business service I thought they might not

Re: superhub 2
 

Hopefully these will be out by the summer so I can haggle for one alongside my annual disloyalty bonus.

Re: superhub 2
 

As it is just a matter of different firmware there is no reason why not.

Re: superhub 2
 

I suppose that if the SH1 is out of manufacture, then it has to be the SH2 (in due course).

Re: superhub 2
 

Superhub2 5Ghz mean u need a 5GHz network card or 5GHz wifi support as it won't work with your 2.4GHz wifi 150N on every laptops

Re: superhub 2
 

It's dual concurrent so all devices will work. If you have an old lap top it sees 2.4' if you have a Mac it sees both 2.4 and 5Ghz

Re: superhub 2
 

As Top banana says yes it will work, as you can have 2.4Ghz and 5Ghz switched on at the same time and with different SSDs.

I currently use an old Dell laptop several years old and it works fine on 5Ghz with my SH2.

Re: superhub 2
 

That's good then. What is wifi is like for 120/12?

Re: superhub 2
 

So far WiFi on 60 is spot on every test I've done. Full up and down speed.

Re: superhub 2
 

Not sure what i got on the SH1 but i get 5 on 2.4Ghz and 23 on 5Ghz but my laptops wireless card isn't wireless N.

Re: superhub 2
 

i got given 4 sh2 yesterday for installs

Re: superhub 2
 

What firmware do they have? The one with the T4 errors and the GUI issues?

Re: superhub 2
 

My SH2 just rebooted on me again, really starting to not be happy with it now!

It did it last night too and then nearly exactly 24hrs before that.

Also getting Xbox live lag when playing wired and i never got any of these problems before.

Re: superhub 2
 

Was it a reboot or a disconnect? Check your session time here http://192.168.100.1/device_connection_status.html

Mine used to kick itself off the network every 12 hours for a minute or two, but a proper reboot sorted it out.

Re: superhub 2
 

Well how do i tell, all the lights went off on the front?

You have the 12hr bug like Seph, i was thinking last night i have a 24hr one.

Re: superhub 2
 

i dont have this bug :D i dont think :erm: ive rebooted a few times manually to see if theres any change to wifi, any glitches appear-go away, things become nippy after a reboot etc. but thats about it.

Re: superhub 2
 

I have just checked my Sh2 logs and can confirm i also have the 12hr reboot bug!

So these are now my problems on the SH2

1. Terrible looking TBB graph
2. Xbox Live lag (wired)
3. 12hr reboot bug

Re: superhub 2
 

I haven't had the 12 hour bug for two weeks. A firmware change was downloaded to me; I had one 12 hour event after that and then no more. The SH2, in router mode with wireless on is perfectly stable. Ihave the router attached in bridge mode (I'll eventually go back to modem mode, of course), but I'm curious to see how long this SH2 honeymoon lasts.

Re: superhub 2
 

I have asked for the updated firmware in the vm thread but not heard back yet.

I will have to buy a router or go back to SH1 if the xbox live lag doesnt get sorted out.

Re: superhub 2
 

If you know it'll work well in modem mode, then it's a no brainer, IMHO. Solves everything except congestion.

Re: superhub 2
 

The markings on the adapter indicate the maximum safe output that the adaptor is designed to ever sustain, it does not mean any connected device always uses that amount.

Re: superhub 2
 

I must have been tired when looking at my logs, i am actually getting 24hr reboots almost to the minute, has anyone had these?

---------- Post added at 09:25 ---------- Previous post was at 09:24 ----------

I live in a small house though so i don't really need another piece of kit, so i hope VM sort the SH2 out.

---------- Post added at 11:15 ---------- Previous post was at 09:25 ----------

Tried it on my Samsung S3 and i max out my 60mbit connection on 5Ghz.

Re: superhub 2
 

You look at the link I posted and check the uptime :p

If it's multiple days then it's not rebooting. Rebooting indicates a crash or a severe failure state, if it's just disconnecting then it's not as severe an issue as your network will remain up but the cable connection will just drop temporarily.

Re: superhub 2
 

Session Time 3day 20h:32m:36s

So i have a 24hr disconnect then, still all the same to me as i lose the internet nearly pretty much exactly every 24hrs and i expect it again tonight at around 21:05ish (19:52) in the logs.

Re: superhub 2
 

I am expecting to lose my internet any minute now for a 24hr disconnect.

edit: just noticed the forum time is wrong by 5mins?

Edit: i am surprised i didn't lose it as expected, disappointed now lol

Re: superhub 2
 

Oh you tease. :p:

Cool

Re: superhub 2
 

I spotted this article this morning.

Not sure if any of it is news to you guys but here's the link.

http://recombu.com/digital/news/virg...er_M11561.html

Re: superhub 2
 

My SH2 has been solid apart from 1 reboot for a firmware update, Wireless has better range although not as good as my current Cisco Linksys router so i'll be sticking with that. Same can't be said about the service as we've had 3 area faults in 10 days and all 3 times in the prime time evening slot with it not coming back on until midnight grrr

Re: superhub 2
 

I was about to say that I didn't realise wireless-G could run on 5Ghz but I believe it's actually Wireless-a that does. That IS old.

Interesting that the article mentions the USB port that's currently disabled. I wonder what VM has planned for it (Networked storage would be lovely).

Re: superhub 2
 

Virgin Media is set to launch a next-generation wireless broadband router.

The new Super Hub is currently being tested by a number of customers, ahead of a full launch in the coming weeks.

Virgin Media says the router boasts maximum speeds even faster than BT’s new Home Hub 4, thanks to an extra antenna on the 5GHz channel.

This improves both range and speed, the broadband provider stated.

"Powered by the latest dual band technology, [our] new Super Hub will enable concurrent access to both the 5GHz and 2.4GHz wireless channels," Virgin Media claimed.

The router will also deliver "unrivalled connectivity" throughout customers’ homes, it stated.

Last month, Virgin Media announced that it had added 25,500 new broadband subscribers during the first three months of 2013.

This took the firm's broadband customer base to 4,490,500.

http://www.uswitch.com/broadband/new...er_hub_router/

This could well be what it looks like

https://www.cableforum.co.uk/images/...2013/05/39.png

Re: superhub 2
 

Mine doesn't look like that.

EDIT:
Ah - I see that thenry's hastily submitted post saying "That is what it looks like" has been deleted by him!

Re: superhub 2
 

Mine does apart from the lights are blue??

Re: superhub 2
 

As much of an improvement the SH2 is over the SH, I do wish the marketing drones would desist in using phrases like "unrivalled connectivity" and "the latest dual band technology". I guess they just like provoking the ASA :p

Re: superhub 2
 

Then why did thenry withdraw his post? On mine (and presumably his), the lights are higher up and there is no VM logo beneath the lights.

What's your's like?

Re: superhub 2
 

I guess they can get around it because Wireless-N is still the "latest" technology, since ac isn't quite finished yet.

Re: superhub 2
 

Almost the same as that picture but the lights are blue and no VM logo.

Re: superhub 2
 

Are the lights less bright? Secondly does it support AFP ( apple file protocol )? Does it support HFS+?

Re: superhub 2
 

Yes, no & no.

Re: superhub 2
 

Sorry didn't notice the VM logo - mine hasn't got that

Re: superhub 2
 

The final one might be different to the ones in testing. The original SHUB went through a couple of hardware revisions before it was released (Although the actual plastic shell never seemed to change).

Re: superhub 2
 

I doubt it, Kush. JB66 says he's got them on his van.

Re: superhub 2
 

I want one :(

Re: superhub 2
 

When I got Infinity,m I also got a HomeHub 2. A month later, BT brought out the HomeHub 3 (with the best wireless ever). I assure you, i didn't want one! I put an ASUS RT-N56U on instead.

IMO, so should it be with the SH - modem mode.

Re: superhub 2
 

I was just looking at the RT-N66U but if I thought I could get a SH2 soon I would hold off getting one.

Re: superhub 2
 

Although the SH2 is an improvement on the SH1, it is still a device with a single CPU and the more they put into firmware, the more processor cycles are stolen from handling data efficiently. Sort of thing.

Modem mode (in either SH1 or SH2) leaves the SH CPU for the DOCSIS side and a minimum of routing to the single switch port and your ASUS router CPU can deal with the rest.

Really simples.

Re: superhub 2
 

That SH2 photo looks the same as mine apart from the leds are blue and mine doesn't have the Virgin logo on the front.

Re: superhub 2
 

Don't even the likes of the RT-N66U have only one processor? And I thought the modem part was a dedicated chip? I may be wrong about that one, of course.

I do think the SH2 does sound like what Virgin truly needs. They don't need to have an all-singing-all-dancing device, anyone that needs more than simple wireless connectivity is going to want a dedicated router anyway - all VM needs is a device that gives good wireless coverage and is stable. The SH1 couldn't do that, but the SH2 does look to be the business.

As I said, anyone who needs anything beyond good wireless coverage is going to want a dedicated router, everyone else should be happy enough.

Re: superhub 2
 

Hi Kush

The DOCSIS chip just handles the tuned data stream (bonded channels in both directions) - like resequencing what arrives on the downstream and hands it all over to the rest of the SH functions. The DOCSIS chip requires drivers that are processed in the CPU during hand off in both directions. The CPU has to process all the routed data from all sources. It also handles the messaging stuff like the GUI, the LEDs, buffers, router policies ....

If you split the CPU work between two devices, then the SH has an easier time.

It's going a bit far, IMHO, to say that the SH2 is "what Virgin truly needs". What they truly need, if a combo devie be the mandate, is a device that isn't going to get into a knot when it has too much to do.

At the moment, the SH2 isn't "truly" stable. Bearing in mind that the triallists are a small number, the proportion of reports that T4 events are occurring is high; very high - though not at all oin modem mode. If VM get this sorted, then maybe we're heading towards your "truly" aspiration.

And, to buck it all, my SH2 (still) in router mode with wireless on hasn't rebooted in weeks. The T4 events just stopped. Entirely stable!!! But then so was my SH1.

Re: superhub 2
 

Thanks for the explanation, Seph, very nice.

Yeah, I didn't mean to imply that it was 100% perfect now, just that it's off to a pretty good start. The kinds of issues people are having seem to be down to firmware, there's no evidence that the CPU is struggling just yet that I've seen. There's definitely a visible difference between modem mode and router mode but this seems to be the case even under light loads so I think something else in in play here.

Either way, it's a marked improvement at least and I think most people will be happy enough with it. Power users will always want more, so at least they had the sense to include modem mode.

Re: superhub 2
 

According to my Tech mate this is the super hub 2. This is the mass produced model.

Re: superhub 2
 

Sephiroth, can you clarify?
AFP hasn't been a significant problem for consumer routers for the last ten years (although in the early days they sometimes needed firmware upgrades to pass it from wired to wireless).
As for HFS+ the only relevance would be for storage- do you know something about the USB port that we don't?

Re: superhub 2
 

The sh2 is a major improvement specially on my connection im glad i was apart of the testing.

Re: superhub 2
 

It was a careless answer, sorry. The lights are sorted with three settings available in the menu.

The protocols - what I should have said is that there is no claim made for the Apple protocols. Anything you want me to try?

Re: superhub 2
 

An AFP connection using wireless-to wired- if you have the kit, e.g. a laptop Mac to a desktop Mac or a compatible NAS.
That would set our minds at rest ;)

Re: superhub 2
 

Maybe VM should check out these finding?

It's from the Mail, but it could be unhyped.

http://www.dailymail.co.uk/health/ar...BLINDNESS.html

Re: superhub 2
 

Don't see why it's a VM specific thing - that article says it's ALL LED lights

Re: superhub 2
 

I also need it so I can run a custom time machine. I can do it now with smb, but it does not auto mount. If the SH2 has AFP then I can turn it in to a full fledged custom time machine!

Re: superhub 2
 

There's obviously more to the AFP question than I'm comprehending as SH2 is protocol agnostic in that context?

FWIW I run both my Mac's wirelessly to my DS411J NAS via AFP and use Time Machine. Here's a log while I was testing with SH in router mode:
http://f.cl.ly/items/2i1u402e0a022W3...2003.46.18.png

Re: superhub 2
 

Thanks, Horse. Saves me having to set up something similar.

Re: superhub 2
 

You're welcome…. but remember this was only on a limited RouterMode trial of basic released R19 (as stability was subsequently questionable due to other reasons - so I'm back in ModemMode awaiting T9,V21…V23 et seq) and thus we still have further Test patches and point f/w releases LIKELY in next couple of months so it may not necessarily hold true thru remainder of trial! :(

That said I'd still expect Router Mode to remain protocol agnostic with only temp/existing blocks on NetBios/NetBeui ports(for historical reasons) if attempting to CIFS/SMB route via WAN which is ultimately nowt to do with "SH2" per se.
Additionally (noting the OP's comment on SMB usuability) if the OP is using Mac Intel OSX 10.5 upwards on local lan then CIFS/Samba should also "automount" using inbuilt CLI script functionality anyway…. so as far as my initial limited testing goes with my specific NAS equipment then all of AFP,CIFS/SMB and NFS should all basically function via wireless/SH2 anyway.

However as stated(mine was a cursory test) so it does need more samples/intensive testing from other users to at least corroborate CIFS, NFS protocols in more detail. ;)

Re: superhub 2
 

Can't wait to get back to SH1...

Re: superhub 2
 

why you say that? whats wrong with superhub 2?

Re: superhub 2
 

It says

Re: superhub 2
 

No that's what the Daily Mail says

The actual article says
It doesn't specifically say blue LEDs and not others

Re: superhub 2
 

Anyone overly concerned by the article could simply refrain from staring at their modem's blue LEDs for hours on end. ;)

Re: superhub 2
 

Save your eyes for only £45. Buy a SuperHub 2!

Re: superhub 2
 

Rent a superhub 2 :)

Re: superhub 2
 

Does it have proper port forwarding that enables to to open one port say 1234 but forward it to an IP but a different port like 21, 3389?

^^ Better security imo for protecting against hackers scanning known ports

Re: superhub 2
 

If you're doing that for security, then why not just change the port on the service you're running? I.e. run your FTP off of port 1234 instead of 21 in the first place.

Re: superhub 2
 

I know about that way, but its far easier if the router does it as standard. Most half decent 'other' routers can manage to offer this as I don't think its anything that might add cost in hardware terms, its only a bit of code to the routers firmware.

Re: superhub 2
 

I'm not sure if this has been answered. Can you add static routes on the SH2? This feature seems to be locked down on the SH1. I have SH2 in modem-only, so I can't be sure without changing back.

Re: superhub 2
 

I can't say I disagree with you there, most routers should be capable of that. I don't think the SH2 (or SH3 or SH4) will ever be an all-singing, all-dancing piece of kit though. I think there will always be a need for a standalone router for many of us and there will always be someone to state that the SH should be capable of something that it's not.

Re: superhub 2
 

Did you get it without the £45 engineer install ?

Re: superhub 2
 

jb66 is an install engineer! LOL.

Re: superhub 2
 

Oh right, lol

Re: superhub 2
 

Does he have to pay himself?

Re: superhub 2
 

I'm still on the old NTL modem. If I request a SH now, will I get version 2?

Re: superhub 2
 

probably not, they'll be wanting to get rid of all the shub1's first

Re: superhub 2
 

I think it depends on what speed you are on. Some of the techs on here may be able to answer but I think its for 60 and above initially

Re: superhub 2
 

There'[s another thing to consider. If you're on the 20 meg package and getting the full 20 meg then you may well be on the legacy network which is usually under-utilised.

If you know anybody in your street who has a Superhub, see what performance they get in relation to their up to speed. If it's poor, you're better of staying on your old tariff - if VM will let you. Then, the later you leave it to upgrade, the more likely it will be that you receive a SH2 rather than that wretched SH1.

BTW, both SHs run best in modem mode with a separate router attached.

Re: superhub 2
 

When will they be rolling out the SH2? I have an SH 1 but want better Wifi performance, should I splash out on a decent router now or wait? I'd rather not spend money if I don't have too.

Re: superhub 2
 

As a SH2 triallist, I can confirm that SH2 wireless is better than SH1. I'm still in router mode so that I can monitor stability (mine's 100%). I'll be going back to modem mode because I simply don't believe that such a cheap device can handle serious stuff simultaneously. In router mode if things go wrong for any reason, you'll be suspecting the SH2. In modem mode, anything going wrong is usually down to the circuit.

So although you don't have to, sheer peace of mind might offer a good reason to buy a decent router (which will also stand you in good stead if you ever switch to Infinity).

EDIT: As to availability, if you're on 60 meg and above and you sign up for another 12 months, people have reported that you can get a SH2 if you ask. I can't confirm that, obviously. The official position as I understand matters is that there are UK areas where there is a public rollout trial. The gossip is that the SH2 is turning up all over the place. A more definite answer than this can only come from a VM person.

Re: superhub 2
 

If you want reliability and good wifi it's a "no brainer". Get your own router and stick the SH (1 or 2) in modem mode.

I've always said ISP's should only supply a modem and leave the user to supply their own router of their choice.

As an aside whichever router you buy will also be good for a BT or Sky fibre (FTTC) connection should you ever leave VM.

Re: superhub 2
 

That's nice to know, at some point in the future I might at some point ask them for the SH2 as I'm on the 100Mbps package.

Re: superhub 2
 

The SH2 is now being used nationally. But this doesn't necessarily mean you are guaranteed to get one.

My parents had their Ambit 255 swapped out last week for the speed doubling (they were on XL20), and got a SH2 without asking.

Re: superhub 2
 

Just ordered an Asus router. :)