Re: Firmware R37
 

FWIW These symptoms (inc TFTP retry's exceeded) also now present in Brighton (appears R37 may have started to roll out last night) or at least on one brig15 connection I monitor. I suspect TFTP server is currently overloaded/backlogged and it may take a day or so to catch up. :(

Re: Firmware R37
 

just rebooted the superhub a couple of times, no R37 for me still and nothing in the logs either. Probably gonna miss me out again just like they did with the 120Mb upgrades which required a phone call! lol

Re: Firmware R37
 

not good is it?

I got busy so forgot about this but I think now 3 reboots and 3 failures to update.

Too many modems on my port to update :p

Re: Firmware R37
 

on R37 now but been dumped on a heavier loaded US again. Got to love VM's balancing system.

Re: Firmware R37
 

How can I tell if I am on v37 once logged in? Is v2.37.01 release 37 of the firmware?

Re: Firmware R37
 

Yes this is the one ;)

Re: Firmware R37
 

<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/1585acf209831f7a92bc0888ec6ed442.html"><img alt="My Broadband Ping - Virgin media router" src="http://www.thinkbroadband.com/ping/share-large/1585acf209831f7a92bc0888ec6ed442.png" /></a>

R37 is unusable for me and even my computer has slowed down as a result! I have switched to router mode because my proper router has been dropping wireless connections for about a month or more. I wanted to see if I switched back to using the 'superhub' whether the same loss of wifi would happen. It hasn't but the thing is crap. At least in modem mode I was getting an ok graph and normal speeds - just the constant drop offs. Now it is pants. This is shameful VM, shameful! I have been with vm for 12 years and now I am seriously thinking its time to look at other options.

---------- Post added at 19:55 ---------- Previous post was at 19:54 ----------

https://www.cableforum.co.uk/images/...2012/12/34.png

Re: Firmware R37
 

have a look at your upstream stats and note the upstream channel then do a manual reboot. then have a look if the channels changed.

Re: Firmware R37
 

On R36 browsing the modem stat pages in modem mode was instant, now there is random delays loading the pages on R37.

Re: Firmware R37
 

It seems ok here, I'm using it in router mode, I could not get my Fritzbox router/voip adapter to work with it in modem mode before, but R37 sorted out my voip problems and the Superhub seems stable, no restarts, no drop out on wireless, no problems with voip and about 28megs throughput on 30meg broadband.

Re: Firmware R37
 

I thought the roll out was to be complete by Friday. Still waiting in Sunny Poole!

Re: Firmware R37
 

My shub which is in modem mode is refusing to download the update, however considering some of the posts about R37 i think i am lucky :)

Re: Firmware R37
 

Well at the moment I'm fairly happy with it, the wireless will always ne a bit naff due to internal antennas. The only router I have with a good wireless range is a tp link
Which has three external antennas

Re: Firmware R37
 

There's many, many posts on the VM forums suggesting people having trouble getting the firmware. I still don't have it and there's nothing in the logs to suggest it's tried to download it. VM has messed up somewhere I'm sure.

Re: Firmware R37
 

Yep still waiting in slightly overcast Peterborough.

---------- Post added at 11:58 ---------- Previous post was at 11:57 ----------

My shub isn't showing any logs at all for some strange reason.

Re: Firmware R37
 

@ adzzzbatch. My network log was empty after R37 downloaded and 3 days later it is still empty. Not that I ever understood most of what was written in it. :)

Re: Firmware R37
 

Still no update here

Re: Firmware R37
 

I've still got R36 though!

Re: Firmware R37
 

Re: Firmware R37
 

Guys I have a problem and I am wondering if it is the new firmware R37 as it has started since I got this.
I have always used my Superhub in normal mode, so it acts as wireless router, modem and gigabit switch etc all in one. I have never had any problem like this since the other day and I think it is around when I got R37.

The problem is that when I stream media to my PS3 from my main computer, the film stutters and audio drops out for about 4-5 seconds at a time. This happens once every few minutes of the film. It usually is not enough to make the film drop out, but it will stutter for a while making it unwatchable.
I setup a long running ping of the playstation from my main computer doing the streaming. I noticed when this stuttering occurs, the PS3 times out on a ping for usually a couple of ping attempts, and then it comes back alive. I initially thought this was software related so I disabled all my virus and security software including windows firewall and still it occured. I have tested all cables with a proper cable tester and they are fine.

I then tried to isolate the problem so I setup a static IP on both the PS3 and my main computer. I conneted them via a gigabit switch completely bypassing the superhub. So both PS3 and main computer are not even connected to the internet. The problem goes away. Constant and indefinite pings and stutter problem gone.

I then plugged simply the superhub into the gigabit switch, to allow both PS3 and computer to have access to the internet (but still have static IPs) and the problem comes back. So without even using DHCP on the superhub and setting static IPs, if I have just simply the superhub in the loop of the network, the problem comes back.

Any ideas?

I am using PS3 Media server to stream but has been fine up until a week or so ago and never had this problem before since using my superhub at the center of my home network for ages.

EDIT: On the superhub I have UPnP turned off, all firewall and security settings off, and only two port forwarding rules which are for torrents and working fine.

Re: Firmware R37
 

Refresh the connected devices page on the Superhub. Check if the IPs next to any MACs change. On older firmware the SH had hella big problems with devices sometimes where it'd get confused about the IP of a device and drop any traffic that didn't match it's ARP.

Re: Firmware R37
 

I refreshed but nothing changed. Is it worth reseting and setting everything up from scratch? Should a reboot of the superhub not clear any of its arp tables and cached shenanigans? i.e. make it relearn everything?
I don't understand why simply having the superhub plugged into the gigabit switch in the above scenario causes issues. I would think the two sole machines on the switch (computer and PS3) should route via the switch direct to each other bypassing the SHUB.

Re: Firmware R37
 

Isolated my 3 year old trendnet router which acted as my main router with the SH in modem mode due to regular connection problems. I could get an IP address on various wifi enabled devices but no access to Internet or network. I was dropping the network every 24 hours or so and sometimes a couple of times each day for no apparent reason. So, despite trying everything on my router and having received the R37 firmware I thought I would try in router mode to see if I could isolate whether it was the Trendnet and or VM network causing the problem. First few hours and the router was rubbish with huge data spikes and very flaky speeds. Forums suggested turning off the SH firewall. This done and it has correct itself rather well. Pleased to say that in general everything is running well on all devices over the last 2.5 days. I Live in a tall Edwardian house with thick walls. SH in the attice office and I can get a good signal down to the lounge - it struggles by the back door but we can live with that for now. Let's hope this continues. Not sure what to do with the Trendnet however and whether I might need to upgrade it to a new router in order to maximise wifi coverage?

Re: Firmware R37
 

How pathetic, that in over two years netgear still haven't got the firewall working properly on VM's wretched superhub. :rolleyes:

You still have the protection offered by NAT but that is not the point. One would expect that on such a limited feature device that they would all work.

Unfortunately during my experience of the superhub very few if any of the features worked totally as expected. Quite disgraceful IMHO :mad:

Re: Firmware R37
 

I don't see the point of the Firmware Beta Tests because if you find a bug in the Firmware it still gets released :shocked:

Re: Firmware R37
 

Well you report the bug on the beta forum and if enough people can replicate the issue it will be fixed before the firmware gets released... That's the whole point in beta testing.

Re: Firmware R37
 

I know dude, that is why I thought it was pointless about signing up as a tester. I did it out of curiosity to see what they wanted testing but I know they arent going to do anything about the feedback I give them. I think it is all a PR stunt to make it look like they have listened to the feedback from the users before it goes to general release.



In theory yes, but VM don't adhere to established methodology and standards. Users on this forum report major issues when testing firmware and then a few days later you get an annoucement from VM saying "after successful trials we will be rolling out Rxx at the start of next week". There is no way that gives them the time they need to address any issues and test again to see if they have been fixed.

Re: Firmware R37
 

Still no R37 but seen at 6:30 this morning. Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; Of course the ** did have characters.

Re: Firmware R37
 

The T3 timeout usually means there's a busy upstream preventing the background keep-alive chit chat from occurring. A string of them would end in a T4 event with a rboot (if 16 T3s occurred). The odd T3 is nothing to be concerned about.

So nothing to do with the R37 download.

Re: Firmware R37
 

I agree, remember the youtube streaming bug, I personally reported that bug during beta testing and also mentioned it on this site, I am fairly sure someone also backed me up and the report was ignored until thousands of people on the forums complained after general release.

It probably is a PR stunt but you do get early access to new firmware which may be beneficial if you waiting for a particurlar thing to be fixed.

Re: Firmware R37
 

Can updates re boot your modem for you?

I didn't get the update all over over the weekend tried last night and nothing. But about 20mins ago while brawing the internet wasn't working, the blue light was flashing though for about 3 or 4 mins. Then did a re boot started working with R37.

Re: Firmware R37
 

Yes I totally agree with all that you have said. I still maintain that despite my SH in normal mode currently behaving itself it is a shoddy piece of kit. it's cheap and nasty. I notice that even on the instructions issued by VM on setting up the SH it states that even a 'fish tank can reduce signal strength' and heaven forbid that you put it on a 'bookshelf between two books'. Not much chance through walls then?

It's a pity that VM don't concentrate much more on offering a proper world class cable solution to us residential punters rather than offering confused information and pricing, missed deadlines, TV channels that are nothing but repositories of what has been shown already on mainstream TV channels, speed doubling designed to hit the headlines that results in a crippled network followed by speed reductions for most of the day because they can't cope and finally - lying to their customers. If they sacked the marketing team, stopped the stupid TV adverts and plowed money into network, content and support for their technicians we would all be happy.

Re: Firmware R37
 

It isn't just VM that say it

http://support.draytek.net.au/index....reless-network

http://cr4.globalspec.com/thread/51162

Re: Firmware R37
 

So VM missed the deadline they set for themselves, rollout not agressive enough, tftp servers not big enough?

Re: Firmware R37
 

The take away from Ben's note is that if you're serious about wireless, even a top class router may need to be augmented by an access point.

That said, the SH is the lowest of the low in wireless capability having only two postage stamp sizes antennae at the bottom reae of the thing. As I'm always reminding peopos!

Re: Firmware R37
 

Put the superhub IN the fish tank thats where it deserves to be. :D

VM only care about profit. How happy the customers are is way down on the list.
It would seem VM are incapable of offering a service that all their customers are happy with and at the same time, making a profit that their shareholders and bonus grabbers are happy with. :(

Vote with your feet, I did.

Re: Firmware R37
 

So are ALL Sky customers happy with their service? There is a thread on their own forum entitled Sky is the worst company I have ever dealt with.

Its clear you are unhappy with the service you had from VM but don't assume everything is rosy with Sky. You probably don't realise as you spend your time posting in a cable forum - strange that?

http://helpforum.sky.com/t5/Sky-Broa...ith/td-p/36699



---------- Post added at 16:22 ---------- Previous post was at 16:19 ----------

Ben Mcr may be able to confirm this but as I understand it all staff and that includes the CEO and the Directors are bonused on happy customers as per all Virgin companies

Re: Firmware R37
 

Gotta suck to work for virgin this year then lol.

So far my experience since switching from virgin to sky is that customer service and quality of services provided is unbelievable different . Sky comes across as polished and quality compared to virgins cheap and not even cheerfull 99p shop quality.

Virgin couldn't roll out a wheel without screwing it up, let alone a firmware upgrade or speed doubling

Re: Firmware R37
 

Well my shub now has R37 on it

It seems that as i tested an early version of R36 they had to manually load R36 on my shub and lock it. Therefor it had to be unlocked to accept R37. There does not seem to be any issues so far :)

Re: Firmware R37
 

Who do you get to unlock it? Just phone CS?

Re: Firmware R37
 

The version i had on my shub was never released to the public and that's why it was locked. The reason i commented on here is because i had posted the other day that my area was completed for R37 but my modem had refused to load it.

Re: Firmware R37
 

ahh k. I guess I just have to keep rebooting til I get it

Re: Firmware R37
 

I have software version V2.37.01, is that R37 or am i looking in the wrong place? :)

Re: Firmware R37
 

Thats it :tu:

Re: Firmware R37
 

Thanks, i have seen a slight drop in minimum latency since rebooting and getting the firmware, but i am guessing that is unrelated to the firmware?

http://www.thinkbroadband.com/ping/s...17-12-2012.png

Re: Firmware R37
 

That's good news, however a lot of Sky customers don't agree. Check the link.

Re: Firmware R37
 

Oh come on, you are clutching at straws again.

I'll leave you one link before leaving this thread, gone too off-topic already:

http://community.virginmedia.com/t5/...essage?q=worst

Re: Firmware R37
 

Not clutching at anything, you feel you have made a good choice and that's great, however I could post a number of links from disgruntled Sky customers. I don't see the point in posting al, your vm hatred in this forum. It's for cable customers, there is a section below for other posts.

Re: Firmware R37
 

Its a VM forum and VM was being discussed, not to mention as this point in time i'm still a VM customer but that is irrelevant anyway.

When you stop posting one sided rose spec virgin undying love posts, maybe I will consider posting less about all the problems I have had with VM. My views are from 15+ years as a customer with them, they are in no way invalid.

Re: Firmware R37
 

@ Top banana

I don't see any of your posts unless anyone quotes you. When you quote me and spout off some of your Pro VM propaganda you are effectively talking to yourself. Still I expect you are used to that by now. :D:D:D

Re: Firmware R37
 

You mean trying to give a balanced view ot the world?

---------- Post added at 20:25 ---------- Previous post was at 20:19 ----------

There are many of my posts that talk about sky and what they are good at and what opportunity they have. I have never said vm are wonderful and agree that they have screwed up in the eyes of some customers. But surely when you leave you move on?

Re: Firmware R37
 

Your view is only sided. Tis us doing the balancing! :cleader:

---------- Post added at 20:28 ---------- Previous post was at 20:26 ----------

Nah, wouldn't give some the satisfaction? ;)

With all the time spent on breaking R35 to release R36, im wondering if the long wait means R37 has been worth it?

Re: Firmware R37
 

I read on the VM forum that R36 beta testers got locked to the R36 beta firmware and that is why we couldn't update to R37, so I rebooted the superhub this evening and sure enough R37 installed just fine so it was a big mistake on virgins part for not removing the lock for R36 beta testers at the end of the R36 trial earlier this year.

Re: Firmware R37
 

Why do I get the feeling the 'locking' I keep seeing in this thread is in fact...that VM manually assigned beta testers MAC addresses to the beta firmware and forgot to remove that before the proper rollout? They manually had to remove you guys from a list so you got the same as everyone else.

Re: Firmware R37
 

Ah so your one of those peeps who splits up with their partner and then watches them through a window when their with someone else. Get it now ;)

Re: Firmware R37
 

:rofl:

Re: Firmware R37
 

They did this on a previous beta as well, but instead of unlocking it they sent a new superhub out.

Re: Firmware R37
 

Very random. Even for you.

Re: Firmware R37
 

Wow that seems pretty wasteful unless they couldn't figure out the problem at the time. Still they could have saved themselves the thousands of pounds it must have costed to send out replacements!

Re: Firmware R37
 

I was an R36 Beta tester and I've rebooted a few times up to now but still stuck on R36.

Re: Firmware R37
 

Oh dear so was I.

Re: Firmware R37
 

They said on the VM forum that R37 might take a few days for it to filter through to all previous R36 beta testers. I guess you just have to keep trying.

Re: Firmware R37
 

OK rebooted this morning and now on R37. Initial reaction wireless looking straight away, Full 30 megs and 15ms ping. Now need to find out about the speed upgrade but that is for another thread.

Re: Firmware R37
 

My Ps3 seems more stable now on LoveFilm!

Re: Firmware R37
 

A feedback on behalf of a mate next door(is not going at forums)
R37 has improved his wifi(claiming is better now, no problems or drops)

Re: Firmware R37
 

Sorry to quote my own post but this is an update. When I woke up the next day the wireless was pants. After many tweeks I decide to take the SHUB off auto (was using Ch1) and selected Ch13. Bingo massive improvement and back to 30+Megs download, 3megs upload and sub 20ms ping.

Been ok since.

Re: Firmware R37
 

Finally got R37 last night. Feels like a bit of an anti climax now. :D

Re: Firmware R37
 

I don't think auto has ever worked as expected.

IIRC my superhub was always on Ch.1 when auto was used.

As Ch.1 was the most congested channel I assumed that the auto setting was yet another superhub feature that worked ass backwards. :( Or maybe didn't work at all :shocked:

Re: Firmware R37
 

Mine is set to auto and is on Channel 11

Re: Firmware R37
 

This firmware has broken Cisco sip phones :(

Re: Firmware R37
 

I thought it was supposed to fix SIP issues?

http://community.virginmedia.com/t5/...p/1580336#M121

Re: Firmware R37
 

It fixed some but some have said it has broken others so it's a case of swapsies with which ones don't work and do work.

Re: Firmware R37
 

Shocking. My mantra of going to modem mode with own router is firmly predicated on the fact that each firmware release has fixed something and knocked something else for six.

Re: Firmware R37
 

Problem is i have no home phone because of this, do virgin still supply routers? or will i have to go out and buy one because of something out of my control :(

I have my very old white netgear router that never missed a beat but will have the throughput on 60mb?

Re: Firmware R37
 

I have still have my shub in modem mode, I have not got round to rebooting it so I am still on R36.

Re: Firmware R37
 

Can I just add while talking about antenna that I can get 62.26 Mbps over the air on an apple macBook. On a 60Mb connection. (R37)

Re: Firmware R37
 

The wifi had worked fine for the last 7 weeks or so. Reset the SH two days ago, got the new software and now we are back to time-outs and complete uselessness.

I am speechless.

Re: Firmware R37
 

When you reset the SH did it change your wireless channel? You might be back on a channel that is congested with a lot of other users nearby using the same channel.

Run something like inSSIDer and check what channel is less used and try putting your SH on it.

Altho to sort the problem properly I would recommend getting another router and stick the SH in modem mode.

Re: Firmware R37
 

I really doubt it's a channel problem, it's exactly as it was after the R36 software was pushed out. I have software on my Android tablets to show me which channels are being used by my neighbours, and the channels vary. I find that the automatic mode works much better than if I set it to a particular channel, anyway.

Yes, a modem would solve the problem but I would have to buy one. I am one of those people who have had SH for 2 years now and I have been very happy with it, I really have! Until the stupid software update happened. So I don't want another modem, I just want VM to sort out the blasted software. They've had months to test this so it's really annoying that they can't manage to get it right the second time round.

Re: Firmware R37
 

So, VM will "sort out the blasted software", like they just did - and something else will go wrong - like it just has (apparently). The wretched thing can't be fixed - simples. It's your turn to suffer and if you don't want to suffer, go to modem mode (assuming nothing else is wrong on your circuit).

Re: Firmware R37
 

Well, like I said, it worked before so no reason why it couldn't work again. :)

Re: Firmware R37
 

Yes - I read that. But in over two years of firmware releases, VM have never got the thing to work properly in router mode. So there's your reason for quitting router mode, going to modem mode having got your own router. Sure you don't wanna spend extra dosh, but also you want your service to work. Once I'd got my priorities right I never looked back.

Re: Firmware R37
 

Auto channel mode seemed to work OK for me with previous versions, but is a bit of a bad idea for conceptual reasons. Basically, if you're on auto then others will be able to push you off channel when they want to use your channel. The best approach is to pick a channel and then sit on it. Make the other beggar shift. If they are on auto then you just have to wait until their router catches on. If not, there are ways and means to stake your claim. I recommend getting an old router or 5 out of the cupboard and focussing the signal in their direction via a parabolic mirror. It works better with a DIY transmitter sending white noise over the frequency concerned at increased power (you MAY want to keep it at max legal power...). They will shift eventually.
If you stick with auto then you will always be the loser.

Re: Firmware R37
 

I found that after receiving the R37 firmware update recently the Superhub wireless security changed to WPA auto which dramatically reduces wireless link with wireless n devices to a maximum of 54Mbps. I strongly suggest that users double check their Super wireless security settings and ensured they are correct. I had to change mine back to WPA2-PSK.

Re: Firmware R37
 

Another problem with my R37...

I constantly get "Problem loading page - The connection was reset..." when trying to to to http://192.168.0.1 since R37 rolled out. The page is reachable for a few minutes after a reboot, but very rapidly reverts to "Problem loading page"

Its not my PC, Ive tried it from various devices on my LAN, wired and wireless.

Before anyone asks, its the same for http://192.168.100.1

Re: Firmware R37
 

did you master reset? (if is easy for you to do)

Re: Firmware R37
 

OK an update, As some may remember I got my R37 late (was an R36 tester and seems many had the same problem). I had one day when wireless was very poor but since I swithed the wireless out of Auto mode and onto a specified channel (lucky 13 for me), all has been well.

Two things I have noticed, firstly i now have fewer big "yellow" peaks on the Thinkbroadband monitor, and these seem to be around the time I do a speedtest. Secondly the ping time or latency is now generally much lower. Although here always seems to be a big peak around midnight.

Finally this morning I also got my downstream speed upgrade, now showing 62.03 with a ping of 14mS. Whether this affects general performance, time will tell but at the moment it is all good.
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