Re: Is the TiVo charge now £3 per month on all TV packs?
 

Well done.

---------- Post added at 16:20 ---------- Previous post was at 16:18 ----------

There was no resentment from me.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

If they did, they have just shown how bad there customer services are, if they are unable to learn from previous problems.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Yep instead of getting all resentful and telling people they were going to be put on a blacklist you could of just waited to see what the outcome was.

But its ok everyone knew you were making it up as you went a long so no harm done. Of course we must all remember not to complain about biscuits though, wouldnt want to be on the biscuit blacklist.

Apparently once on the biscuit blacklist you're only allowed plain biscuits, so no Jammy dodgers,,,,,,,,,,,,could you imagine...............

---------- Post added at 16:54 ---------- Previous post was at 16:50 ----------

Well it seems whatever the original plan was its all sorted now. Companys don't always get things right 1st time, but if they don't showing they have listened to customers is all we can ask.

I think in this case VM have clearly listened and acted within a couple of days.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

And they should be praised for that .

Re: Is the TiVo charge now £3 per month on all TV packs?
 

What is your problem? Have I got under your skin or something? Bizarre.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Indeed they should be praised, but they need to learn a lesson and sort their communications out, which is what a lot of people have been saying on here for as long as I can remember.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I agree, I'm currently in "Virginmedia are NOT the devil" mode.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Better the devil then better the devil you don't know.;):D

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Is that aimed at me:D:D:D:D:D

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Well l will leave you to think on that one.:D:D:):D:D

Re: Is the TiVo charge now £3 per month on all TV packs?
 

48 hours too late.

If they'd announced the refund at the same time as the reduced prices, that would have been a big win-win for Virgin. But they didn't.

Credit to them, they've done the right thing, eventually.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Yes we have to give credit to them.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I wonder if instead of a credit I could get a baby TiVo for the bedroom?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Good idea and one that l might try with.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

No VM have to give (A) credit to those that pay'd £149:erm:

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Well that includes me then Devil.:)

Re: Is the TiVo charge now £3 per month on all TV packs?
 

They might not have announced it on time but anyone that called up on Monday would still have got the refund. It was planned.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

So when will this refund show on our bills as l get mine online.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Did you call to enquire about a refund? As you were unhappy at the price drop?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

No l have not called about a refund but if they offer me one then l will be happy but l knew as one of the first to purchase that we would pay more so if l do not get any refund lt will not worry me.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

As I posted a few days back, and now the refund accross the board has been confirmed, I hope the "65,000 pre-registered for next-generation TiVo TV" announced as part of the first quarter 2011 results on 20th April didn't actually take up the service. Surely Virgin can't afford £3,250,000 worth of refunds?

I've posted before that I don't think TiVo is selling well, and now I'm starting to see the signs. There is no way Virgin would refund millions worth of pounds without good reason, so I don't think current subscribers are anywhere near 65,000. Maybe the rumour I heard about 10,000 subscribers isn't as far off the mark as I thought. Also the way the TiVo price has been slashed smacks of desperation, it's almost as if Virgin are having a fire sale from launch.

When are the next quarter results announced, is it the end of July? Looks like Virgin are desperately trying to push up the numbers of TiVo subscribers before the end of this month to avoid egg on their face?

Just to clarify, I'm a very happy Virgin customer but I'm not blown away by TiVo whatsoever. I would have liked them to focus on more channels and content ahead of this fancy PVR.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

l think you are barking up the wrong tree about Virgin's tivo sales Chad.:erm:

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Why can't they?

What difference does it make if they charged £149 and then reduced it to £99 refunding £50 over just charging £99 from the offset?

Since they announced the initial pricing the market has changed, you can now pick up a 1TB Sky+HD box for £49 when before it was £250, so Tivo was no longer competitive at that pricing.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I have deliberately decided to delay getting my TIVO until they have ironed out all the bugs and got it up and running. Hope to have mine by Christmas and I'll be a happy bunny. I agree with the general sentiment that they must do something about increasing substantially the amount of content available to us. With a box like that, we want the world!

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I'm just pretty sure refunding millions of pounds wasn't in their strategy for TiVo. They clearly overestimated the pricing, and what people would pay for a premium product. I'm sure they've overestimated demand too. The second quarter results at the end of this month will clarify everything. If I'm wrong, I'll eat my hat and humble pie. Or a hat full of humble pie!

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I can see that all of them that got it for free will start to get e-mails saying that they now owe £99, To offset the difference for the refunds that are been given:D:D:D:D

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Yes and l will be first in the queue to gleefully throw the pie in your face.:D:D:):D:D

---------- Post added at 20:10 ---------- Previous post was at 20:09 ----------

Your imagination is running riot Devil.:):)

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I think most people would be happy if in fact the TiVo was a premium product but until they iron out the many flaws or start to deliver their "its in the pipeline" promises people will remain reluctant to pay the asking price.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

What would be a realistic figure to expect for confirmed TiVo customers at the end of July? If pre registrations were 65,000 back in April, engineers have confirmed in this forum that they are installing them non-stop at the moment plus this month has seen a price slash then anything less than 110,000 would be a failure right? If you don't agree, what's your figure?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

You are a man of many great talents Devil.

---------- Post added at 20:22 ---------- Previous post was at 20:19 ----------

It would not surprise me if they had shifted 150.000 by the end of July.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

So anything less that 150,000 would be a failure for you then Denphone?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

You said that not l.:)

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I'd hardly say they will be refunding millions of pounds at all.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

EXACTLY my point! Just refunding 20,000 TiVo customers would "cost" virgin £1,000,000. That's why I believe the current uptake of TiVo is nowhere near what people are guessing or estimating. Just refunding 5000 TiVo customers their £49.00 would cost Virgin almost £250,000.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

A man of great positivity tonight Chad.;)

Re: Is the TiVo charge now £3 per month on all TV packs?
 

They will not be refunding every customer though.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Yeah I understand that but it will be the majority of customers. Even if the 65,000 pre registrations back in April did eventually take TiVo, and only half of them are due a refund, that's still over £1,500,000 worth of returned money.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

But the majority of customers will not see forums or know about the price drop so saying the majority are to be refunded is a bit of an exhageration.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

The post they will be refunding every customer

http://community.virginmedia.com/t5/...rs/td-p/586991

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I have read Daboz post and cannot see where he said people were going to be put on a blacklist , it seemed more like a question to me. In no way shape or form did he suggest if people complained they would defo be put on a blacklist so your post leaves me :confused:

Re: Is the TiVo charge now £3 per month on all TV packs?
 

That seems at odds with VM's latest statement. Can you please explain?


I got 2 tivos; I expect a 100 pounds refund.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

http://broadcastengineering.com/news...502/index.html

If you assume that VM have been installing since the end of March (since previous VM emails have implied that), and if there have been 1,000 installs per day, then you're looking at around 97,000, maybe a bit less since they've ramped up to 1,000 per day. That's just me speculating.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Why would they only refund some customers? I have 100% faith that Virginmedia will refund all of the customers effected by this.

People like you trying to put a dark cloud over every piece of good news from VM need to grow up.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Not sure why virgin would refund customers past 28 days, maybe a free TiVo as an ao would make sense

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I can hardly see that , Stephen works for VM :D

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Not too sure if he works in the correct department for this, But I stand to be corrected?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Maybe because they offered some customers a special deal for taking Tivo early. So customers who may of waited a 6 months or so took Tivo "EARLY" because VM told them they were valued customers so a special deal was given just to them.


It seems black and white to me...............If VM don't discount then they fooled long standing good customers. If they do discount then the current price for TIVO was an unexpected drop.

If they always new they were going to drop the price of Tivo in July then they miss sold all the existing customers. Anyone can say what they want but that is the FACTS.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

That's some good info FootyMan. The article suggests roughly 300,000 subscribers by end of 2011 with engineers now installing roughly 1000 per day which equates to 30,000 per month. So when Virgin announce their second quarter results at the end of this month, with 5 full months remaining in the year anything less than 150,000 confirmed TiVo customers so far will be viewed as a bit of a let down, if you take the figures in the article seriously.

Also if these figures are true and accurate, looks like Virgin will be refunding far more customers than I first thought.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Pulling out random figures like 100 000 or 150 000 is pointless as they are based on nothing. We don't know how long they have been doing 1000 installs a day. They could get slowed down due to people not being available during the week to do install, shortage of stock or any other number of reasons.

VM will have the number they want to meet and that will have been carefully worked out by qualified analysts within the firm.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

The figures I pulled aren't random, they are based on figures provided within the article as posted by HDFootyMan. If the article is true, it was published on the 02nd May so we know they've been doing 1000 installs a day since at least then. I do agree though that the figures in the article are totally unreliable, that's why I used phrases such as "The article suggests", "if you take the figures in the article seriously" and "if these figures are true and accurate" when making my original post.

I totally agree with you though that VM will have the number they want to meet and that will have been carefully worked out by qualified analysts within the firm.

Hopefully the second quarter results will shed some light on how TiVo is doing.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Ask yourself this and be honest..............

Do you know anyone (in the real world) with a VM Tivo? I don't

Do you know anyone with Sky+HD, point proved;)

Re: Is the TiVo charge now £3 per month on all TV packs?
 

How many V+ customers are there at present? The interesting question is when TiVo comes in some form to the V-HD box, will there be the same £3 charge per account against non PVR boxes homes, sorry just a hypothetical old question:erm:

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I don't know anyone at all with TiVo yet, and I live and work in Edinburgh which is a Virgin Media stronghold. I must admit I know 3 people who in the last 2 months have moved to SKY and now have SKY+HD. When my brother called Virgin to cancel he did discuss TiVo but when he asked if SKY Atlantic would be coming soon and they didn't say yes, off to SKY he went.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

So your comparing a product that has just gone on sale to one that's been out for 4+ years?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

The thing is though I do know a few who have TIVO , so that totally dispells that myth.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

How could they force you to pay the £3.00 when they are doing the upgrade? Anyone who doesn't migrate to TiVo by choice, shouldn't have to pay a penny. Ultimately Virgin want everyone on TiVo to cash in on target advertising.

How many M+ customers have taken TiVo? Do we have any forum members on M+ who have taken TiVo? Let's face it, you are not going to get the full benefit of TiVo unless you are on the XL package with SKY Sports and SKY Movies. To me if you have M+ you should be alright using catch-up TV and reading through the TV guide for the to see what's on the 20 or 30 channels that you actually watch.

---------- Post added at 22:52 ---------- Previous post was at 22:51 ----------

I thought Charliedontsurf was just asking me:confused: I'm just sticking up for him as my name isn't Chad......it's Charlie and us Charlies stick together :)

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I actually know quiet a few people with VM TiVo. More than have Sky hd actually.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Not surprised seeing you work for Virgin;)

Re: Is the TiVo charge now £3 per month on all TV packs?
 

And people wonder why the staff do not post on here all the time as they did before? So many of the serial posters do not post here as much as well? The staff and the lower order now seem to get vilified all the time now? I think now that that is whay the threads have now descended in to a load of ?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Just incase your comments are in reply to my post to Stephen, I'll explain. He stated he knows quiet a few people with VM TiVo. I remarked with a wink that I'm not surprised seeing he works for Virgin. Probably everyone at his work, or at least a large number of his colleagues will have TiVo so Stephen will undoubtedly know more people with TiVo than SKY+HD. I was in no way trying to vilify him whatsoever. I was not trying to suggest his comments were biased due to his affiliation with Virgin. I was making a humorous observation, or at least that was my intention.

I do agree though that some staff members to get a rough time, which is simply unacceptable. I've found the Virgin staff here to be nothing more than helpful and courteous.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

No my posts are for no one as I now think that this forum is getting like the Serengeti where a wounded gazelle is getting hunted and killed. In regards to the staff and people like me we are getting sick of getting all the abuse. If anyone has seen most of my posts lately they will realise that I for one am getting fed up with the torment.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

For someone with Devil in his name, all you need is a big hug:)

Seriously though I have seen people being ganged up on in these forums before and it makes me sick. I'm just trying to provoke debate, and to get people thinking about the bigger picture of TiVo. You'd think from my posts that I hate Virgin but that's not true. I suppose you could say I'm playing devil's advocate, in a light hearted way.

Please don't stop posting. If you do who'll keep Denphone in check? :)

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Strangulation is the best thing for me.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

More to do with living in Glasgow where a lot of people already had cable before I started working there. Cable is quite popular up here.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

just to get back onto the thread topic for a second.

Has anyone received an email saying they will be getting this refund? It seems like some people are suggesting you have to contact VM and complain in order to get it, and others saying it will be a blanket credit for all early adopters.

I think its a good fig leaf for VM to offer, as it did seem that we (early adopters) had been made to pay a £50 premium to upgrade a couple of weeks earlier than others. This was especially annoying given that the £199+£40 for new customers never actually happened.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I was told by the CEO's office that it is a blanket refund and that you need do nothing to get it. The £50 credit will appear on your bill in the next 2 months.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

From the Alex Green statement:
Didn't it?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Be great if we did get the £50 credit.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

It's what Alex Green statement says as well

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Well if thats the case l can get a baby Tivo for the bedroom.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Correct me if wrong but did anyone here actually pay £200+£40 install as a new customer? The point of pre-registering was that we were avoiding install costs and getting £50 off the activation fee.

As far as I'm aware this 'saving' never really existed as the boxes (from general release) are now much cheaper. I stupidly upgraded to XL so I could get Tivo, now that's not compulsory, so I will be heading back down to L, having paid a month of XL for no apparent reason.

The refund (should it actually happen) will even this out.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Mine has already been credited to my account I`ve just checked my online bill

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I'll wait for my next bill and check, I wish I had more faith but I expect there to be problems of one sort or another.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

As almost everyone here already had services of some form or another, then I doubt anyone here paid the £199 fee.

The New Customer price was just that and if you didn't already have services you couldn't pre-register

---------- Post added at 13:38 ---------- Previous post was at 13:36 ----------

The 1TB box has been on sale at the higher price for almost 3 months - it was avaliable to new customers from 18th April

Re: Is the TiVo charge now £3 per month on all TV packs?
 

To your knowledge have those people been offered a £100 discount? Would seem in line with the other credits being offered to pre-reg customers.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

No, why would they?

It is only pre-reg customers that are getting the reduction, because the original reason for the pre-reg was to reward existing customers of Virgin Media by offering them a reduction on the price of TiVo when it was launched.

This further reduction to all the pre-reg customers is an extention of that. In effect all pre-reg customers are getting the 1TB for £100 less than the standard price was at the point it was ordered.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Well I haven't contacted anyone about this and just received the following email:So it looks like its going to be an automatic refund with no action required.


Phil

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Excellent news and with the Spotify deal as well things keep getting better.:):)

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I wouldn't expect them to, just curious if they were applying refunds across the board or just to pre-reg customers. I'm sure a few of the April customers are cheesed off at paying twice what the box now costs just a few weeks after install.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

No l am not cheesed off as l knew l would have to pay a premium for being one of the first to get a tivo so l have absolutely no problem and if they give me a refund then it says they are rewarding their most loyal customers and not the fairweather ones.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I agree, but as a new customer I would also feel hard done to because of the even larger drop in price from £240 to £100 in a matter of weeks.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Thanks for the refund Virgin. Well pleased. :D

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Just had my email confirming £50 credit.

Thanks a lot Virgin, never got a refund from sky when they dropped their box prices.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Virgin 1 Sky 0

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I also got an today email confirming a £50 refund from what I paid at TIVO installation time.

Yes it is automatic.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Had you bought a Tv in Currys for £500 and a week later it was £300 in the sale would you expect them to give you £200, of course you wouldn't. It happens all the time, this is no different.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

And all praise to Virgin for giving us this refund.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I agree :)

Re: Is the TiVo charge now £3 per month on all TV packs?
 

actually this kind of thing does happen. Amazon do it if the price goes down within 30 days of shipping for example.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

If Currys had told you that the TV was a special offer for you, and it would be going on general sale at £700, then yes, I would, as you will have entered under the contract of sale under false pretenses so you have every right to void it.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Except the 1TB TiVo was on sale for £199 for 3 months before the price drop

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Exactly.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

Not anymore

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I would have been very dissapointed if I had taken up VM's offer for being a loyal customer before July and paying £150 for the Tivo box only to find out any old Tom, Dick or Harry could get there hands on it for £50 less. Well done VM.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

My mate paid £99 for a v+, its now £49, gonna get on the blower....

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I bought a Whyte brothers mountain bike for £5100 and then 15 days later I saw it at £4200, I did not grumble about the price I just had to deal with it. £900 difference who cares about it?

Re: Is the TiVo charge now £3 per month on all TV packs?
 

l totally agree Devil in that we knew what price we were going to pay and were happy to do so and remember there will always be a few grumpy customers or members of this forum who will moan whatever they do.

Re: Is the TiVo charge now £3 per month on all TV packs?
 

If they put the TiVo price back up I'm going to pay it back

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I upgraded to a V+ and a Tivo 500GB a couple of weeks ago, I couldn't afford the 1TB, when I was on the phone I specifically asked if there were any reductions coming up in the immediate future, I was told that there wasn't and these prices would be fixed for at least the next few months. I paid a total of £179

A couple of weeks later I find out that there is a large price drop, I phoned customer services and discussed the issue with a nice polite lady , they have now arranged to replace the V+ with a 1tb box (next Tuesday) and reduce my payment from £179 to £150

Very happy

Re: Is the TiVo charge now £3 per month on all TV packs?
 

I can't quite work out if this is sarcasm. Frankly anyone who doesn't push companies to get the best possible price (whether after or before purchase) are doing themselves a disservice.

Companies are big, have the power to change things and make exceptions, we are small, moaning is pretty much our only tool. A lot of people here seem to think its some kind of crime to question the pricing & rigid policies of a large company like VM.

---------- Post added at 13:49 ---------- Previous post was at 13:47 ----------

personally I would have retuned the bike and pushed for a refund, then purchased at the lower price. £900 is worth a lot of effort where I come from. Unless ofcourse this is a joke.

---------- Post added at 13:59 ---------- Previous post was at 13:49 ----------


really? I contacted them last month about a price drop, they refunded the difference.