Re: General TiVo Discussion Part 2
 

Also the overtime:D:D

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yes it excellent value the vip50 just waiting for the 100MB BB to be in my area probably be getting that soon as it is

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Cheers DF did not realise it was now included in my VIP50 bundle

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I registered for Tivo, way back in December.

I received all of the mails, except the Dear Dean one onwards.

If I can prove I received all the previous mail will I be able to speak to Customer service about getting a April install?

Great news about the install fee, I am glad Virgin Media listen to their customers :-)

Is the pre-order launch date still the 11th April to call customer services?

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If you pre registered you will not need call call CS. You will get an email with a link to book your install I think.

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I hope so, but I have not had any communication from Virgin about the TIVO since pre-Dean.

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A better question would be have they got enought people to support the new TiVo system.

I think not. I have had my VM TiVo box for over a month.
Two weeks ago I had a network problem and had no VOD options.
Engineer came out a few days later and diagnosed a network problem on thier system. Several phone calls from engineers did not resolve the problem.

Then I slowly lost my EPG and could not record anything. After many phone calls being passed a round to people who had no clue about TiVo I am now awaiting a third visit from an engineer later this week!

I can now only watch live TV with no EPG and have to enter the PG pin every time I change channel.:mad:

I will be asking for my V+ box back if it does not get fixed this time.

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Thanks for the new update today DF that has made me consider it even more now the install fee has been waved for April. I do however have one question currently I have the following:

Line Rental £12.24

Talk Evening & Weekend £3.50

Phone, TV, Broadband Discount -£14.00

Calldispl £2.05

TV Size: L £12.75

V+ HD Box £5.00

Broadband Size: L £25.25

Sports1,Sports2 £22.50

For which I pay £69.29 (Prices before this months price rise), what sort of cost would i be looking at for TiVo as I would have to upgrade to XL Tv, would the VM staff have special deals for those upgrading?

Re: General TiVo Discussion Part 2
 

Well it's a £12 difference between L and XL on the Tv

And TiVo is £3 rather than £5 for V+ HD

So it would be a £14 increase

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Says half price for 6 months if upgrading tv

http://shop.virginmedia.com/existing...er-offers.html

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Bundles isn't really my area, but Customer Care should have all the latest offers to hand when calling, once launched.

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Well done DF and l am not one of the moaners as l look at things from a independent point of view.

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Where?

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Could it be the cache on my iPod touch its in the middle of the page.

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Ah I see it. That shouldn't be there anymore, as I'm pretty sure that offer finished last month. The link behind it isn't there

Raised it into the web team to get fixed. Thanks for pointing it out

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I see it:

The link then resolves to a none existent page:

http://shop.virginmedia.com/existing...e-your-tv.html

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No probs you had me doubting myself LOL :D

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Thanks DF.

Re: General TiVo Discussion Part 2
 

I rang up yesterday, because I pre-registered in November, and had last been told I'd hear from Virgin before the end of March about arranging an install ahead of general release.

Which, given how much its been dragging on, didn't seem that unreasonable.

Was told I should hear by the 11th before it goes on general release on the 18th.

I actually rang again today to get a quote for ordering a second phone line, and told the guy I'd wait and order it at the same time as Tivo. He said I could order Tivo today, but then came back and said I couldn't until the 11th.

So it does all seem a bit confused regarding the whole 'pre-register and get it before it becomes generally available' thing.

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As stated by a few members on here all pre-regs will receive a e-mail from the week commencing the 11th, so before it goes on general sale?

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The email actually stated 'around the end of March' which is when VM started emailing customers advising there would soon be a further email detailing exactaly how to order TiVo before it went on general release.

Its not confusing at all but some people just can't wait of are misreading the dates that have been given. It also won't be the 11th but the week of the 11th April.

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:p

Either way, I still think that having heard nothing more by the end of March it was reasonable enough to ring for an update by the first week of April.

And it does still seem confusing, as people are being contacted before the 11th, which matches what I thought I was told yesterday - ie that people who had pre-registered would be contacted by the 11th.

But if you're now saying that it will be the week of the 11th, then who are Virgin contacting prior to that?

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Where did you hear people were being contacted? VM have been sending emails to all the pre reg customers since the end of last week but there are currently no calls going out arranging installs.

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Don't emails count as 'being contacted'?

I thought this wasn't confusing!

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Been away living my life and been told about the free install in April, pretty much enough to sway me I think, been too busy considering other things to worry about TV recently.

For the record can I state the following:
1. TiVo is awesome
2. There is very little about it that it is state of the art, ultimately it is an amalgam of S1 TiVo and V+.
3. The attitude of some users on this forum is utterly sickening, you know who you are, I've not had treatment like that in over 15 years on the internet!

Re: General TiVo Discussion Part 2
 

Yes it may be confusing but what you have to realise is that dates can move for release, As this has happened to other tech and also other items.
So I understand where you are coming from and also I understand that it can be frustrating for all when they want something.

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Getting so close now, can't wait for the tivo to be ordered! god we've all waited long enough haven't we all?:)

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Sure - that's all fair enough. I was just saying that it had all become a bit confusing.

And I should probably say I wasn't ever complaining - this started with a throwaway post about how I'd rung up for an update on what was going on.

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If you order online will you be able to check / uncheck for additional boxes you have. I wish to retain my V+ and replace the standard box upstairs with it. Surely all this will be a bit complicated online and I'll have to phone in as suggested.

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I would ring up for that as it will be straightforward enough for them to book especially as it is a manned install, it will be similar to upgrading to a V+ and keeping the original box but without the need to run cabling.

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I did not say that you were complaining? As i stated before it has become confusing the way that they have gone about?

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And there is the problem of making sure you've watched everything on the V+ box when they come to replace it...

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If you have recorded everything in HD it shouldn't take too long to watch it all with it having such a small hard drive :monkey:

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Ooh mines bigger than yours LOL :D

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:LOL:

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Is it a 2.5" or a 3.5".https://www.cableforum.co.uk/images/...2012/12/10.gif

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Let me get this right.

Order the Tivo online then phone CS to adjust my bill. Surely I'll just swap the boxes and give the standard box to the engi when he installs my tivo.

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You said that you were unsure so a simple phone call would make sure everything is correct.

The engineer can swap the boxes on the day of install if you want him to as that is what he will be there for.

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Great news,Looks like vm have listened to there customers again and will hopefully see there rewards.Lets hope thats not all they have been listening to and finallly see some new channels (especially HD) to back it,If you check out all reviews so far they make reference to less channels compared to sky.

Re: General TiVo Discussion Part 2
 

Actually best bet will be to tell the person you are ordering TiVo with which box you want to replace, otherwise the TiVo codes will end up on the wrong Smartcard.

The Tech will then know which box to swap out based on the Smartcard and what you tell them

Re: General TiVo Discussion Part 2
 

With all the reviews that I have read I think that the only downside to the box is the lack of channels (The DIY/COOKERY/SHOPPING AND TALK SHOW CHANNELS):erm:

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gone from not a annoyed customer to a happy one. Will get it now and hope to god ESPN America is added in the next 6months otherwise I will be annoyed that I got the tivo and not gone to sky lol

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You forgot Faith, Ocean finance and Nigeria Movies. ;)

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I've got something to moan about! Before this announcement loads of people weren't going to get TiVo, now a lot will have changed their minds which means a likely delay in actual install due to increased demand!!

:D:D:D Only Joking! :D:D:D

It's fantastic news and glad to see a lot more happy people on here!

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I think that this calls for a whooooooooooooopie:D:D:D:D:D

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:D

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If VM is scrapping the £3 per month charge for TiVo orders placed in April and beyond, if the customer is on a VIP50 or VIP100 tarriff.

If this is true, will customers who already have TiVo installed and are on one of the above tarriffs, also get the £3 per month charged waived.

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How long have Virgin signed up with Tivo for ???

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Yes from what DF has posted they will get this. When I got the TIVO call they did not mentions anything about the £3 charge so long as I stayed on the VIP50 package I would not be charged the £3.

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Just as a reminder everyone....for pre reg's The TiVo pre-sale doesn't start until Monday 11th (or just after) so don't contact Customer Care or Sales until you get your email.

thanks

Re: General TiVo Discussion Part 2
 

I still have no email.

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I had my TiVo installed on the 22nd February, and I paid £149 by debit card, with the £40 install fee waived and was told I would be charged £3 pm, which has appeared on the latest bill. So hopefully this charge will stop, but you never know with VM!!!

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Well said DF:)

---------- Post added at 18:09 ---------- Previous post was at 18:08 ----------

I believe what DF has said and I think that the charge will be removed. That is my opinion.

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What, like VM's 50% owned Good Food HD ;)

Only joking, it's fair to say there are a lot of let's say 'niche' channels on Sky!

I believe a shoe channel is launching soon.

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lol love it! :D

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Will they be showing re-runs of the George W Bush Incident :erm::D:D:D

http://www.youtube.com/watch?v=0125Qrn24EQ

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Devil

You could be DF's spokesperson LOL

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But unusually I don't believe it is in HD ;)

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sorry shoe channel,What a joke.Surprise sky aint got it in HD:D

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:confused:

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I should really add it will be a shopping channel that sells shoes.

It isn't a channel that describes the history of the shoe!

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lol :D

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Is head of media affairs , the amount you quote him LOL

Re: General TiVo Discussion Part 2
 

I was thinking it was a shoe fetish channel lol :D


ooops! we are off topic here :)

Re: General TiVo Discussion Part 2
 

Ben, Spiderplant or DF,

I'm hoping to get the pre-sale offer Tivo and already have 2 v+ boxes installed. Do you have any idea if I can keep both of the V+ boxes, have one of the V+s moved to another room and the Tivo plugged into the 'old' v+ location. So the engineer will sort of 'install' one of my current v+ into a new location as opposed to the Tivo?

Could this still qualify for the April 'free install'?:confused:

Re: General TiVo Discussion Part 2
 

Will TIVO re record a programme if there was a powercut and it was interrupted ?

Re: General TiVo Discussion Part 2
 

It will look for another showing and then record it:D As it will think of it as a recording hiccup:D

Re: General TiVo Discussion Part 2
 

Thanks for that. So what type of things can be entered into wishlists ?

Re: General TiVo Discussion Part 2
 

The reason that I give DF a lot of quote is due to that I believe what he says:D.

---------- Post added at 18:51 ---------- Previous post was at 18:50 ----------

Actors, Directors, other things that they have starred in E.T.C:erm:

Re: General TiVo Discussion Part 2
 

Devil I'm only pulling your leg pal :D

---------- Post added at 18:54 ---------- Previous post was at 18:51 ----------

I record a lot of NFL on Sky Sports , if a TIVO user entered my teams name CHICAGO BEARS would it automatically record everytime they were on ?

Re: General TiVo Discussion Part 2
 

Yes it would and also other shows with the names in the title E.T.C ( Also the ones with Chicago and Bears in the title ). So you could end up with shows that you may have missed and shows that you will never known have been on due to suggestions ( If you give it the thumbs up during the showing ):erm:

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I suppose this all reliant on information from the EPG data ?

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just had a quick look how much this TIVO cost..............like the box and its features but not paying the activation fee nooooooooooooooooooooooooooooo lol

Re: General TiVo Discussion Part 2
 

Does this mean it will record nature programs too about Bears in Chicago and any adult programmes about a different kind of 'Bears' in Chicago? :D:D

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Not sure about the adult programmes:erm: But if you give the thumbs up it will record things on the style of programmes and also the words in the title as well?

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This is by far the best news. Many thanks DF for posting.

Could I just clarify that the purchase price can be paid via the normal direct debit bill rather than Debit card upfront?

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Wow
This whole business is one eck of a roller coaster ride.
Came back in from work and 'POW'
Back in the game!
I'm back in!
This is great news
Just what we wanted DF
Thanx
Dazgwinn

Re: General TiVo Discussion Part 2
 

Just needs the keyword in the description or programme name :)

---------- Post added at 19:33 ---------- Previous post was at 19:31 ----------

You can select genres, so "Sports" in this instance for your WishList

---------- Post added at 19:35 ---------- Previous post was at 19:33 ----------

The sales team would be able to help you (on the 11th)... I don't see why not. :)

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Having not pre-registered, am I in for the £150 connection or install (whatever it was marked as) fee? Really can't see myself paying £3 (only VIP 20) plus that which is a shame.

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It will go on to your bill, rather than credit card. we will make sure your credit limit is adjusted so it doesn't cause account issues.

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Thanks DF:)

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Thanks for clarifying that DF.

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Cheers DF. What with BB coming back, good times are coming!

Re: General TiVo Discussion Part 2
 

THanks for this information.

I currently have BB 30mb, Phone and TV (the free one) as part of the package. WHen i spoke to retentions about coming back to 50mb and XL TV for everything BB & TV they said do it on the day you order Tivo and they can work it out for me rather than me upgrading to 50mb now. I will also be keeping the other box in the other room when I come back from sky for my main lounge tv service.

To qualify for the free install and the £3 a month off deal do I need to be already on the 50mb service with XL TV or can I do it on the day?

Thanks.

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Happy with that. Many thanks for the update DF :D

Re: General TiVo Discussion Part 2
 

indeed :)

---------- Post added at 20:25 ---------- Previous post was at 20:22 ----------

I think you would be able to do it on the same order. The £3 included for VIP50/100 will be ongoing so not just for sign-ups in April (after 11th)

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Good news for VM customers with TIVO arriving but I draw the line at Big Brother.

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Each to their own :)

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Total agree thought we had seen the last of that crap:mad:

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If TIVO recommended it , I'd be smashing the thumbs down button LOL :D

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What is VIP50/100? Sorry its been a year or so since I have been with VM for my main tv service. Does it mean 50 or 100mb internet?

I am wanting to go back for 50mb internet and XL TV in both rooms (tivo for the lounge and the V+HD being relegated to the bedroom).

Much happier with the price if can have the install and £3 a month charge waived. I wont be paying for the sky channels as still find them very expensive but either way VM have kept me from resigning up with sky.

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Good to agree on something again :D

(Sorry DF, I feel a little bad saying that after the great news you brought us today; we all have our own guilty pleasures though :D)

Re: General TiVo Discussion Part 2
 

Isnt this the company who provide VM TIVO with epg data ?

http://www.tribunemediaservices.com/...-and-services/

Re: General TiVo Discussion Part 2
 

Hope they improve their EPG data soon, worried I'm going to miss half my shows from what I've been hearing, lol.

Does anyone know if it's Tribune getting it wrong, or the TiVo?

Re: General TiVo Discussion Part 2
 

From what's been discussed, am I right in thinking this email coming in the week starting the 11th of April, will have a link to order online, and an option to ring CS to order?

Will it be general CS or a sub-team with knowledge of the Tivo pricing and options, such as multi-room etc.?

Re: General TiVo Discussion Part 2
 

Sorry if this has been anwsered before. I did not pre-register for TiVo
Will existing customers that did not register be able to order TiVo in April.

Thanks in advance for any replies.

Re: General TiVo Discussion Part 2
 

more like two fingers up than 3 thumbs down lol

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Excellent news DF, thanks

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It's not that bad.. certainly no worse than V+ or Sky. Normally if something goes wrong it's the first run dates (and that apparently happens in the US too when shows are run first over here).

In 10 years they've never sorted out 'Click' though... The merkins just can't understand a programme that's repeated 8 times a week... (I suspect the BBC are sending them duff data too).

Re: General TiVo Discussion Part 2
 

Do you know who sky use by any chance?