Re: Vmng300
 

where did that idea come from lol

Re: Vmng300
 

virgin like two manufactures so they can haggle price of units. Also a samsung TiVo hmmmm

Re: Vmng300
 

Think before you type :)

Its only stopped manufacturing because VM stopped the orders for new stock. So think about what you saying.

You trying to say the vmng300 cannot be supplied alongside the superhub because it isnt made anymore, yet the reason for that is VM told the manufacturer they wanted no more. So obviously if VM were to order more then it would be manufactured again or at least a substitute model would be. A hardware vendor isnt going to suddenly tell a major isp they not going to make them anymore.

There is a reason but that isnt the reason so look elsewhere :)

Re: Vmng300
 

It is not an off the shelf modem as it was built for Virginmedia and is no longer manufactured hence we now have the Superhub.

Re: Vmng300
 

you made the same mistake again. or maybe its not a mistake you trying to put the blame on the vmng300 vendor saying it was their choice to kill it, it was VM's choice.

Re: Vmng300
 

Of course it was a corporate decision to get the next modem from a different manufacturer as they wanted combined modem/routers from a known wireless manufacturer.

The VMNG300 was no longer required so they ran down existing stock and rolled out the Superhub which is here to stay as the VMNG300 is not suitable for the higher tiers above 50Mb which is why they cannot be used as per Pips experience.

The firmware will iron out any issues people are having.

Also Virginmedia tend not to run 2 different piece of kit on their tiers and any engineers replacing modems will now only fit hubs as they carry nothing else.

I expect that we will soon start sending out hubs instead of modems for replacements over the phone as well.

I would not hold your breath over any thoughts of a reprise of the VMNG300 as the will be no requirement for such a modem once the Superhub can be used as a modem.

Re: Vmng300
 

Erm, the VMNG300 runs 100meg fine (and VM were touting it as able to handle 200meg when it was introduced). As for the modem itself, all the internals are off the shelf and are probably as common as muck and used in other still in production devices. The only parts unique to VM are the case and firmware. Both cheap things to replicate. But its unlikely, from a business standpoint, that they will order any more. Its a shame nobody has done a tear-down of both the VMNG300 and the Superhub to see just what spec kit they have inside them. Might settle some arguments about cheapness :p

I do hope modem mode will solve everyones problems. The product itself makes sense, its just that it was released far too early and is really harming Virgins reputation. I'll be willing to do some comparisons when it does come out as long as both my devices stay active on VM's systems.

Re: Vmng300
 

Virginmedia do not want 100Mb to use anything other than the Superhub and if you are running a VMNG300 then sooner or later it will fail due to it not channel bonding in the same way as the Superhub, or it just develops a fault at which point they will replace it with a Superhub as the is no other option available.

Re: Vmng300
 

We know VM want everyone on the SH, warts and all, but you said "the VMNG300 is not suitable for the higher tiers above 50Mb".

When (if?) VM change how many channels 100meg uses then VMNG300's on it will need replacing (or will they just bond to the 4 and ignore the others?) and VM will send out a superhub. Hopefully by that time the SH will be in a state where it actually works for everyone.

Re: Vmng300
 

Just arrived can any one tell me when the upgrde to allow the sh to run i modem only will be available
Thanks

Re: Vmng300
 

The VMNG300 is no longer exists as a product so any arguments over it merits is a bit like comparing vinyl to a cd.

Re: Vmng300
 

Well, I sorry but I must politely disagree with you.

When the technicians came to my house to install the superhub, I told them to go away and avoid coming back without a modem.

I got a call from somebody at VM, who told me that I would indeed get a modem as I was told when I signed up with VM, but that I should allow the installers to do their job before. Installers came back on the same day after lunch, and installed the service and the superhub.

I called cancellations department, and offered them to give me a modem before asking for it to another ISP (and leaving VM for free during my 28 first days). The discussion was not about me running a superhub or the modem, the discussion was about who would provide me a modem. They got the point.

4 days later, I got a technician at my house who left a box with me. Inside the box was, indeed, a VMNG300. Weird to send a technician to give a box, they could either install it or just post it. Anyway, that was 1 week ago. The VMNG300 exists, and I can upload a picture of a brand new one for those who say the opposite.

Call cancellations and complain. I was 100% serious about leaving VM if they didn't provide me with a modem, since I explicitly called them before the installation and while signing up to doublecheck that.

Masque, you might not be able to provide us VMNG300, but cancellations can, and they're doing it.

Re: Vmng300
 

No what you got was an old modem that was obviously rattling around someones van. Cancellations have spoke to the area manager and he will have asked all the techs to check there van for an old vmg300.

Re: Vmng300
 

I was told that it would be sent from the CEO's office, where they had some stock of it, hence the reason that I'd need to wait for it for four days.

If they would have had it lying on the van, they would have installed it on the very same day they came first, after I asked them to leave my house.

Furthermore, other users are reporting receiving VMNG300s in different posts these days, so unless installer van's are surprisingly large, I tend to believe that they're not lying to me, and that they're indeed sending them from the CEO's office. This very same history has been reported by others too.

Re: Vmng300
 

There are loads of installers vans, not just one big one.

I had one in my van untill last week. I've heard a few folk lucky enough to get one from CEO office, not sure why a tech delivered it thats why I believe the manager of your area managed to get one from another tech.

Re: Vmng300
 

Hi jb66, thanks for the feedback. I was told that VMNG300 were not self installable, hence a technician delivering it to me. Maybe he was supposed to install it too, but I'm fine with doing that myself.

Several people (including me) are reporting getting a VMNG300 from CEO's office, but it's good to know that some of you still have / had some VMNG300s around.

When I ordered VM online, I unselected the "superhub" checkbox in the online form. I was not aware of how difficult would be having VM honoring that, but I finally got mine.

I also don't like to ask people to leave my house, and I reckon that it was VMs fault since they didn't report that request to the installers, but I wanted VM to understand that I was not going to accept a sueprhub after unselecting it, calling them to doublecheck that I would get a modem, and calling them again for the same reason two days before the installation date.

Sales people lied to me, and then customer support told me that there was no way of honoring this request and that they didn't know why I was told that I would get a modem, when that was false.

Two weeks of dealing with phone calls and wasting installer's time, when any other cable company in the world would be very happy to provide a cheap modem instead of a more expensive wireless router.

---------- Post added at 16:31 ---------- Previous post was at 16:27 ----------

I forgot to mention:

installers++ for their patience, and for finally bringing me a modem.
technical.support++ for willing to help, and giving me hints on how to get one.
cancellations++ since they did the magic for that to happen.

customer.services-- for lying to me, and then avoiding to help me with their mistake. They were, by far, the most unhelpful.

Re: Vmng300
 

Why can't virgin just admit they got it wrong, do a mass refurb of old vmg300s and hand them out untill they fix/scrap the pooperdud!

Re: Vmng300
 

Cue Masque, Nopanic and Ben:D:D:D

Re: Vmng300
 

This just highlights what I have said before. Cancellations will do anything in there power to keep you as a customer and earn there commission. Nice one on your persistance. It's a just a shame it gets to that stage when put very simply, it shouldnt have to.

Re: Vmng300
 

respect for you, for not towing the company line.

its a simple question many of us are wondering the answer to.

Re: Vmng300
 

At this stage, I can't be bothered.

We are going around and around and around on the subject.

Everyone has their own opinion on this, it's not going to change, nor will Virgin's position on what they will supply

Re: Vmng300
 

There are debatable things like the sa v+ (slow clunky) regular hub (weak wifi) but the superhub is undefendable!!! It's a nightmare to install with half the time laptops needing a windows update or I give them a dongle when on 30meg. Sometimes Weak wifi signals which I don't have time to mess about with and slow speeds for no apparent reason. With the vmg300 I could count on one hand the amount of faulty units i had and Everytime I put it in 50meg easy!

I probably shouldn't say much more on the superhub...

Re: Vmng300
 

I am considering rolling back to stock firmware (luckily can do this using reset to default setting), the beta firmware I hope doesnt get released in its current state as its even worse. Cannot download anything, cuts out, streams cut out.

Re: Vmng300
 

You are right on this. As the old saying goes "you cant please everybody"

Re: Vmng300
 

there are 2 issues here.

1 - lack of features (which your saying may apply to).
2 - fundamental stability and performance issues, you cant really apply your saying to that.

and VM can please everyone, allowing people to use their own router again with a proper modem would exactly that would it not?

Re: Vmng300
 

That would be a better option. As for BT Infinity (their direct competition) you do get a modem and CAN use you own router if you wish.

Re: Vmng300
 

and that is the sign of a good company, one that listens to it's customers, delivers a great product and gives the customers what they ask for

Have you got a system where you can feed that back as an engineer or if they track the number and types of issues they have with hardware. Although Masque has said he is happy, as are the majority of pooperhub users :blah: , I would have thought that the number of calls you are getting about it are massively disproportionate to previous hardware and that it would raise an alarm

Re: Vmng300
 

They are well aware of the issues. Infact i've never seen such a high proportion of dissatisfied customers. Even the Samsung "stop" fiasco wasn't as bad as this, least then we had an alternative SA box to give to customers. This time its Superhub or Superhub!

---------- Post added at 08:51 ---------- Previous post was at 08:49 ----------

LOL

Have you seen the BT infitinty forum?

http://community.bt.com/t5/BT-Infinity/bd-p/BTInfinity

Sounds very similar to the VM forum!!! Least with virgin you can post on here!

Re: Vmng300
 

We do not get that many otherwise we would be worried.

Re: Vmng300
 

The claims are they dont get many calls.
Yet jb66 a install tech says issues are up.
so the 2 things clash, assuming masque is giving accurate info my theories are.

1 - the install guys are having a harder time of it for the benefit of tech support as they fix issues or do workarounds during installation, such as giving out extra dongles been mentioned.
2 - the most affected group of customers on the superhubs are tech literate as the superhub if only used for very basic use appears to be adequate, these customers tend to not ring up call centres as they aware of scripted response's fobbing them off so they do more online type support such as forums and email or not even bother and try to deal with the problem without tech support.
3 - issues are been wrongly diagnosed by VM staff as non superhub related.
4 - denial, seen lots of this from alex brown. He is a head of customer services? so his attitude would rub off on his staff.

A prime example is myself, I have had issues with the superhub and havent rang tech support once on it.

Re: Vmng300
 

We do not use scripts as it is impossible to work that way with broadband and we do not get many hub related calls in my experience.

Re: Vmng300
 

I would agree with that Chrysalis. I get things on my PDA like "downstream 8db" so I go in armed with a 6db attenuator to only find out the reason im there is x laptop wont work with the hub or some other wifi related issue I cant help with

Re: Vmng300
 

of course you use scripts, you mean 'some' staff ignore them. But I have had india staff use scripts probably most of the time and even some uk ones use them. When they start asking for reboots and to check browser settings it becomes obvious. :)

Re: Vmng300
 

There is a difference between a scripted response, like you would get from and overseas call centre and pretty standard tech releated questions you would get from any tech support or faults. i.e. reboot it, turn it off then on again.

Those questions are always asked first as in a lot of cases that can rectify the problem so its best to start with that and then move on if it doesn't help.

Re: Vmng300
 

VM gives the superhub to avoid troubleshooting issues with customers, since a separate modem plus a router creates lots of issues when they're not restarted in the right order.

That said, and this is where VM's wrong, they should still allow us to choose a modem. In such as case, VM should refuse to give support to the separate router. If you plug your computer with an ethernet cable to the modem and it works, then VM can't help you.

After all, most users will just use whatever VM gives them. The superhub is a good thing for them. For the rest of us who prefer to run their own router, we should still have the (easy) option to do so, and probably none of us would be unhappy about VM not supporting our separate routers.

Do we all agree with that? VM, could you consider this? We're not asking you to support our routers, just allow us to use them. I'm happy with attaching my laptop to the modem to troubleshoot issues and then deal with my router myself.

Re: Vmng300
 

Cheaper to allow bridge mode I guess, should be number 1 priority now

Re: Vmng300
 

Not for my electricity bill. I speculate that the Superhub running bridge mode will use considerably more electricity than a standalone modem.

However until bridge mode is released and someone measures it it's just speculation.

Re: Vmng300
 

i think he means its cheaper for VM to update the firmware to allow bridge mode over giving out modems, not electricity bills

Re: Vmng300
 

just had a look at the BT infitinty forum
it looks a lot like here :))
but for copperheads (adsl) users

Re: Vmng300
 

whatever service it is, there will always be problems

Re: Vmng300
 

We have never had scripts in the Liverpool office ever and I will only ask you to reboot if I have sent signals to the modem or deemed it necessary to see if it gets online.

We use our skills and training as it would be impossible to accurately diagnose an issue with a connection by following a script as the are to many variables and anyone with a bit of common sense and knowledge of computers and broadband would be fully aware of that.

They have tried diagnostic flows which failed dismally as you tended to go back and forth clicking various links in the hope of a diagnosis, I was on that trial and I continually gave it poor feedback as it missed out to many obvious factors.

So do not try to say that I or my colleagues in Liverpool follow scripts unless you can actually back it up with solid facts and not conjecture.

Re: Vmng300
 

I have to agree with Masque here. While there is an obvious set of initial questions to discard the most usual issues, I have to admit that when I called technical support to try to get a modem, they were able to listen me, understand my concerns and my problems, and recommend me the best way to get one, since they can not replace a superhub with a modem.

It was a conversation with an intelligent, understanding, friendly and helpful person, so I can not complain about you technical support guys, you rock!

Customer services are the opposite to all that though :-(

Re: Vmng300
 

Phoned a couple of times last week got absolutely no where.

Managed to get through to Liverpool thursday the guy listened to what I had to say and immediately decided to send me out a new router. That arrived friday and I've not been disconnected once since installing the new router.

Twice I've managed to get through to a UK call centre and the twice I have the problem was sorted. All other times I just give up and eventually the problem seems to either sort itself out or I just become use to it, like the **** poor picture I've got with my TV and a second box that freezes stutters and whatever.

Re: Vmng300
 

I understood what they meant. It will be cheaper for VM to do that rather than do what their technical customers want and supply a separate modem.

Re: Vmng300
 

And? As a business Virgin have to consider costs in any product

Re: Vmng300
 

And?

As a business doesn't Virgin need satisfied customers?

Re: Vmng300
 

The majority are happy with the Superhub as it does its job.

Re: Vmng300
 

Rebooting isn't the hub doing it's job

Re: Vmng300
 

Mine is one of the ones that is working without any issues.

Re: Vmng300
 

So it wouldn't cost them much to send out modems to those that are not then would it?

Re: Vmng300
 

As they have no modems to send out it would cost them money especially as they have a lot of the Superhubs sitting on shelves already or being built.

Re: Vmng300
 

I'm on my second, first was alot worse but still happens at least once a night. Maybe you haven't noticed but you can't ignore the issues many are having. Clearly there is a fault. I don't remember the dir615 having this much bad publicity

---------- Post added at 16:27 ---------- Previous post was at 16:25 ----------

They have loads they cab refurbish. Everyone who is going from 50 to 100neg has a vmg300 that can be refurbished.

Re: Vmng300
 

Re: Vmng300
 

It is whether they want them refurbished as they want everyone on the Superhub which will be able to work as a standalone modem once the firmware has been passed and sent to all modems.

It is a Virginmedia decision and we have no input into that.

Re: Vmng300
 

"coming soon" oh that's the same day as red button

Re: Vmng300
 

I have the new version of Vstuff uploading for the first time in the background and this is my download and upload with a good ping.

https://www.cableforum.co.uk/images/...2011/04/99.png

Re: Vmng300
 

Care to show us your Broadband Quality Monitor?

Re: Vmng300
 

Re: Vmng300
 

@Masque

Assuming that you weren't online/uploading between 3am and 7am that's basically what I get with nothing but the modem and router connected.

I really don't think that's very good.

Re: Vmng300
 

which just proves that staff dont get special qos priority

Re: Vmng300
 

I have no idea why people have ever thought that, as we are classed as just another customer apart from it being on a staff package, I still had to pay the £30 the same as everyone else.;)

Re: Vmng300
 

That's not what Telfordcable says

Re: Vmng300
 

He probably thinks he is staff and should go to the Christmas party.:D

Re: Vmng300
 

I bet telford cable is richard branson himself, trolling people ;)

Re: Vmng300
 

Now that would be fun especially if we held it at Albert Dock ;)

We could even invite the twins ;)

Re: Vmng300
 

Since some people have decided to bring cost into it, I think VM cant be defended here.

1 - superhub deployment almost certianly cost money overall, they replaced perfectly fine working hardware with new kit often at no cost due to the way retentions crumble.
2 - it is evident people have 'not' upgraded due to the decision to enforce superhub only on tier changes and on 100mbit.
3 - it is evident churn has increased as a result of the policy, I never thought I would see the day pip leaves VM, not so long ago he couldnt say a bad thing about the company now he is clearly unhappy.

So whilst its probable that a firmware update as a fix may be the cheapest way forward from this point (assuming it works effectively first time and is coming this month). Its also true that there will be more vmng300's then VM let on and they could even restart the supply line if they chose to.

Masque needs to realise VM tech support is more than the liverpool office, so when I make comments about it, it is VM in general, india VM almost certianly use scripts or they are just very bad at diagnosing issues.

Comments like "my superhub works fine" is not really productive, there is evident problems, simply too many complaints to whitewash and do the usual blame the end user or some other factor. The problem is we have here masque in denial, proof? well he is using a 2nd router with it to workaround some kind of problem which I believe is the wireless signal in his case. He also forgot the activation issue he had on his superhub day. The same sort of issue many of us had on the superhub.

If kit works ok for 'some' people it doesnt mean there is no design fault, it simply means those users have not used it in a way to trigger the flaws or have not noticed the issues.

For what its worth one of my sister's now has the superhub, she found it a pain as well, the dir615 "just worked" she had to ring up with the superhub asking how to get the wireless to stop disconnecting her and slow speeds, a 15 minute phonecall to change wireless settings and its still not as good as the dir615.

To completely change hardware supplier to a single line of supply to a untested product which beta testers said wasnt ready for service simply because tech support were getting annoyed with reboot order of devices modem/router is a shocker of a decision if thats the only reason for the policy. VM have effectively downgraded their service as its use is limited by the equipment its used over.

Companies make mistakes, the issue here is VM are clearly not learning from this one.

Re: Vmng300
 

It is Virginmedia who want the Superhubs used and the VMNG300 is not 100Mb capable under the new system and is liable to fail.


They are going forward with the Superhub at present with no standalone modem on the horizon as soon the hub will be able to work as a modem if required.

As I said we do not use scripts but if offshore do that is not an issue we can fix here.


On my day of Activation my Superhub had not been assigned to my account which can and does happen with any modems or set top boxes that are sent out and is easily resolved and is not hub specific.

I use my Edimax to increase the wireless range in my property and have 2 networks with fairly equal output.


They are taking the Superhub forward as we speak as the is much more going on in the background.

Re: Vmng300
 

You stated that you turned off a couple of things when you had it. If it worked properly you wouldn't have had to make those adjustments, it should have just worked out of the box.

Re: Vmng300
 

I dont know dude, when i got both my linksys routers I made some changes to the wireless settings, mac filtering, ip addressing, port forwarding etc etc

Re: Vmng300
 

alot of people tune routers however all my other routers dont have wireless actually dropping out on defaults. maybe reduced performance but that be it.

masque did more than tuning, he connected a 2nd router to it.

Re: Vmng300
 

Fair enough, from what I recall Masque turned off IPFlood detection and the Firewall which you should not have to do.

Re: Vmng300
 

All I have ticked in services are the following 2 items.

Ipsec PassThrough Enable PPTP PassThrough Enable

---------- Post added at 21:05 ---------- Previous post was at 21:02 ----------

I connected the Edimax as an Access Point on the end of a long ethernet cable to increase overall coverage in the house and my daughters laptop uses either device.

Many others have done the same but I have both networks in use.

Re: Vmng300
 

That doesn't correspond to what you stated here:

http://www.cableforum.co.uk/board/12...l#post35201284

Re: Vmng300
 

A bit pedantic don't you think?

If he unticked IP flood and the firewall then the other 2 would remain ticked.
Therefore he only has those 2 ticked.

Re: Vmng300
 

I'm not sure I understand what you mean, I don't have a SuperHub (thankfully) and so don't know every option it has.

Having to untick something like the firewall demonstrates a fault with the product. Masque says he has had no problems with the SuperHub. If there were no problems there would be no need to deactivate the firewall.

Re: Vmng300
 

I don't denyu there's a fault with the product.

I was merely commenting on your post which inferred Masque was contradicting his earlier post.

He wasn't.

Re: Vmng300
 

Ok, clearly I don't understand what you mean. I thought that the IPflood and firewall options would be separate to the two VPN settings that Masque mentioned.

Re: Vmng300
 

I can no longer see my modem settings on 192.168.100.1

Re: Vmng300
 

Try rebooting it or stop using a proxy. ;)

Re: Vmng300
 

LOL, connected to works VPN

Re: Vmng300
 

No that is exactly what I have done except I only have the 2 items above ticked and it works fine for me.:rolleyes:

Re: Vmng300
 

calm down ladies.

we all know that there are problems with regards to packet loss when using the ip flood detection, and that there are browsing problems when using the firewall.

When using vpn, I found that mine only worked when PPTP passthrough was unticked. it says in the description that when it is ticked it allows PPTP traffic through, but I found that it only let the traffic through when it was unticked. you have to remember though, that there are hundreds of different ways of connecting to a VPN server, and everyone will use different settings and different software, and settings on the superhub that work for some may not work for others!

Re: Vmng300
 

As I do not use VPN the is no need for me to untick it.:D

Re: Vmng300
 

dont untick it then. but the information might have been useful for the peeps above who do use VPN!! :D

Re: Vmng300
 

hit it with a hammer :)

i love "my precious"

Re: Vmng300
 

http://community.virginmedia.com/t5/...p/439203#M1111

another guy who got it on 100mbit.

Re: Vmng300
 

And when it eventually fails he will not be a happy camper.

Re: Vmng300
 

But it's likely he will be a happy camper until that hyperthetical day when VM change the channel bonding arrangements whereas it's highly likely that getting stuck with using hte Superdud will make him a permanently unhappy camper. ;)

The OP seems to be merely playing a percentage shot until bridge mode becomes a reality or maybe Infinity becomes available in his area.

Re: Vmng300
 

exactly. this is something that should be happening a lot more. either that, or virgin should give the user a choice of modem or superhub.

And by the way, before someone mentions channel bonding, I mean, they should design a new standalone modem with 8 channels, keep the contract with netgear for the hubs, and have a contract with ambit to supply the modems

Re: Vmng300
 

I'm upgrading from 50 to 100MB on Friday

But

If the engineer WON'T leave the VNMG300 (so I can revert to my current 50MB service and set up if superhub proves as pathetic as I read about) then I will simply send him on his way and stick with my current set up of modem + my own Gigabit router

Simples

Re: Vmng300
 

:clap:

be careful though, the modem belongs to VM, and the engineer has every right to take it away, but do tell him that you have heard bad stories about the superhub and you want to keep the modem just incase

Re: Vmng300
 

Please keep us informed on how it pans out as this is exactly what I intend to try when the 100MB services arrives in my area next month. Thanks.

Re: Vmng300
 

The tech will most likely know all about the problems unlike support.

He will have to install the superhub and test, if you are not happy just ask him to take it out and, if necessary downgrade you again.

As far as he is concerned he booked a unit out and has to return one, that can be the superhub.

Re: Vmng300
 

The techs are under the kosh when it comes to modems, their stock gets checked to make sure they aren't down more modems than they should be. If he gives a modem (well, superhub), he should be taking a modem back.

It might be possible to persuade the guy to get the VMNG300 hit with the config for 100meg. In theory all he has to do is register the job as done with the existing modems MAC.

Re: Vmng300
 

Wonder if I could palm off my old 3Com CMX that I was forced to pay £150 for back in the day? :p:

Re: Vmng300
 

Possibly, depends on the tech and how they inventory things for him.

Re: Vmng300
 

https://www.cableforum.co.uk/images/...011/05/118.png


This is what I get with Vnmg300 + my Netgear WNDR3700 on 50MB service

I'll happily keep it if VM prove inflexible

Re: Vmng300
 

In theory the modems should be swapped over, so the VMNG stops working when the Superhub is added.

Keeping hold of modems is difficult, be interested to hear how this goes.

Re: Vmng300
 

Yes but surely if they customer turns round and says "I don't like that put my modem back or take the whole lot out" it leaves the tech with a "Fait accompli"!

But yes it would be interesting to see how it pans out.

Re: Vmng300
 

unless nopanic is waiting at the front door with a warrant to take all VM property away