Re: Superhub Firmware Beta Test
 

That is a Virgin Mobile call centre though not a Virgin Media one.

---------- Post added at 21:58 ---------- Previous post was at 21:56 ----------

If you have an issue with the superhub then you should be contacting tech support to try and get help and sort it out before contacting them just to try and get a modem.

Re: Superhub Firmware Beta Test
 

If you had clicked my link in that thread then you would have seen that it was a Virgin Mobile call centre and that the jobs are being transferred to Wythenshawe.

---------- Post added at 22:22 ---------- Previous post was at 22:19 ----------

Not really acceptable as a first port of call just because you have a Superhub or do not want a Superhub installed, as I have already said unless you have followed process and and have a history of fault calls you should be referred back to technical support as the issue may not be the Superhub and a VMNG300 may not resolve the issue.

Soon the cupboard will be bare and what will people do then.:rolleyes:

Re: Superhub Firmware Beta Test
 

we been over this many times over this on this forum, to summarise tech support are incapable of dealing with various superhub issues. Lack of ways to log bugs and lack of training/understanding from them on firmware etc. Tech support also cannot send out a vmng300, I said that directly in my post yet you either deliberatly or accidently ignored that point by saying should ring tech support.

However VM should open extra channels that allow a modem been sent out then the CEO office would have a lower workload because I agree its a poor way of using their time to send out modems.

---------- Post added at 01:05 ---------- Previous post was at 01:02 ----------

such a policy would lose customers and would be rather silly. The fact only the CEO office can send out modems is silly in itself. The superhub is so bad VM are starting a new supply chain for it yet continue to make it the only CPE available.

You also continue to spin the no stock story yet have no basis for it.

Re: Superhub Firmware Beta Test
 

I ignored nothing in your post, I stated the correct processes for faults with BB/equipment.

The small issues some people have with the superhub can be investigated and maybe try a new superhub and then and only once all attempts to sort it have failed should you be contacting the CEO team who will possibly consider sending a modem if there is nothing else that can be done.

VM are trying to stop the wide use of modems on new installs so its to be a last resort to get one. Also tech support can't send modems are they aren't supposed to, its not part of their job.

However you should not be actively telling people on the forum to contact the CEO team and ask for a modem.

Fundamentally the superhub is a great bit of kit and for most people works brilliantly with little or no issues. Its not useless as you so claim.

Re: Superhub Firmware Beta Test
 

I am not telling anyone to specifically to ask for a modem however I am telling people how to get one when they want one, there is a clear difference.

If someone wants a modem its wrong to tell them instead they cant get one.

Sadly in VM's case their process doesnt work as far as the superhubs are concerned. It works partially on the forums but not over the phone.

Your last line sounds like a sales pitch and is embarrasing. There is so much evidence that contradicts it.

Re: Superhub Firmware Beta Test
 

From launch the VMNG300 modem was only ever able to be replaced by an engineer as we never had the permissions to send one out unlike every other modem or router.

So how would it now suddenly become possible for us to send out the VMNG300 as it has never been a stock item on Kuene and Nagel's shelves? as that is the company that holds our stock.

The CEO's office sources them from elsewhere.

As I have stated many times due to the VMNG300 modem being superseded by the Superhub any stock left of the VMNG300 can only ever be finite as they are no longer manufactured, so even if you get one sent out and it works what happens when it develops a fault as the is no direct replacement for it and if we send out a technician he can only swap it for a Superhub.

Re: Superhub Firmware Beta Test
 

This your idea of adding to the debate?

Re: Superhub Firmware Beta Test
 

Well your post hardly adds anything to the thread either!

Re: Superhub Firmware Beta Test
 

But I don't pull people up on it :D

Re: Superhub Firmware Beta Test
 

Thre is nothing embarrassing about my post at all.

---------- Post added at 08:46 ---------- Previous post was at 08:45 ----------

You just did :rolleyes:

Re: Superhub Firmware Beta Test
 

Would be helpful if VM stuck to the timescales they give or at least update them, when they over-run. The announcement on the Community forums still states early May, which gives them 3 days.

I know people have been saying that it has been delayed until June, but I can't see any announcement of that in the forums.

Re: Superhub Firmware Beta Test
 

Then you should not accuse them of lying

In reponse to my post you posted

I would class that as saying i was lying. So from now on every time you post hearsay or flippant remarks i will remind you :)

Re: Superhub Firmware Beta Test
 

Thank you bet ya get fed up before I do :D

Just noticed you only got involved in this thread when I replied to Masque's usual rubbish :D :p: :shocked:

Re: Superhub Firmware Beta Test
 

I think that you will find that you are the one spouting rubbish when oddly enough I talk about actual facts.

Re: Superhub Firmware Beta Test
 

Would one of them facts be that all new installs are SuperHub only? If so can you explain how someone I know has had an install last week with a VMNG300?

Would another of those facts be that there's nothing wrong with the SuperHub even though there's updates being pushed out without even being thoroughly tested and that there is a new SuperHub in development?

Would another of those facts be that phoning the CEO's Office will get you nowhere when it does.

Re: Superhub Firmware Beta Test
 

Last few pages of this thread really don't do anyone any favours.

Incidentally...

Are you employed by Virgin Media Stephen?

Re: Superhub Firmware Beta Test
 

Re: Superhub Firmware Beta Test
 

Well I would not want to be that technician if it is found out that he has installed a VMNG300 as the should be none available to them any more so he is taking a risk installing that kit.


Can you please point out any post where I have said anything a long those lines as I expect that you are imagining it.:rolleyes:

If you are ringing for a first time issue or just to beg a VMNG300 from them then without any history on your account you should be told to go through the correct process as they are not there to nursemaid you.

Re: Superhub Firmware Beta Test
 

Maybe because you posted your usual rubbish in reply :D

To be honest i cannot wait for modem mode to be enabled because you will then have to find something else to complain about.

Re: Superhub Firmware Beta Test
 

I don't have a SuperHub :D

Re: Superhub Firmware Beta Test
 

If you don't have a superhub then you can't really voice an opinion on it.

Re: Superhub Firmware Beta Test
 

An update on bridge mode had been made, a limited test is due to happen next week and then they are looking to roll it out to all beta testers the following week.

http://community.virginmedia.com/t5/...de/td-p/482237

Re: Superhub Firmware Beta Test
 

Good luck to the remaining beta testers who finally get the bridge mode. I'll be keeping my eye on the pages here and over at the hidden VM forum. Hopefully it'll turn out alright, but I think it's going to be a long while before even just the modem side of the Super Hub matches up to their older CPEs.

Re: Superhub Firmware Beta Test
 

Have to agree with that logic :tu:.

How can someone who does not have a hub complain about the hub ;)

Re: Superhub Firmware Beta Test
 

Perhaps a phone call was made to the CEO's Office :D

Re: Superhub Firmware Beta Test
 

looks like i'm going to be getting the R27 pre beta

Will post any thoughts & findings on it as soon as i've had chance to have a play.


Phil

Re: Superhub Firmware Beta Test
 

I have never noticed him actually voicing an opinion.:D

Re: Superhub Firmware Beta Test
 

Thank you ;)

Re: Superhub Firmware Beta Test
 

Does not surprise me.

Re: Superhub Firmware Beta Test
 

That is because you are a detractor and do like want to hear other peoples opinions even when they are correct. ;)

Re: Superhub Firmware Beta Test
 

It must do otherwise your previous post just makes you look silly

You know this one.

Re: Superhub Firmware Beta Test
 

all this talk about a new superhub coming along, if its not from Ambit or Netgear who is it from? I know its the same spec as the netgear one but what is the point of having 2 hubs of the same spec from different manufacturers?

Surely it would have just been easier to carry on Supplying the VMNG300 for a modem only option or superhub for those who didnt have a router and wanted wireless.

Re: Superhub Firmware Beta Test
 

It's called not putting all your eggs in one basket. By having two suppliers it means Virgin are less likely to run short at any stage due to supply chain issues

Not really.

Re: Superhub Firmware Beta Test
 

Not as silly as you accusing another poster of lying about the fact he does not have a problem with gaming on his pc. Then ranting on about evidence on another forum which ultimately covers issues raised with XBOX gaming not pc. :LOL:

Anyway your boring me now. There are far better threads to read and take part in.

Re: Superhub Firmware Beta Test
 

Why do u mean not really?

it would solve a lot of things.

They would have 2 suppliers Both Ambit and Netgear + it would solve the complaints about a lot of functions are missing that people use in routers that are not on the hubs.

I think its stupid to spend so much time and effort developing firmware for the VMNG300s to simply say well lets toss these aside and use hardware that has firmware problems again and put us back to square 1.

Re: Superhub Firmware Beta Test
 

I mean not really.

No it wouldn't. Producing VMNG300 modems for a small set of users would be expensive, because you wouldn't have the scale of production that Virgin previously had.

Also you would then have to have processes and codes and training from order to install to include a 'What equipment do you want' step - which again would cost

Long term you would then have to design any future products or services knowing that two seperate types of kit may be supplied to a customer - again a cost that is avoidable.

This is why the modem only mode is being introduced, so those that want to use their own kit can do so - solving the issue for good (I hope)

They aren't 'tossing the hardware aside' they have just elected not to make any more of them. Just as they stopped using Motorola Surfboard or Scientific Atlanta modems, or older versions of Ambit modems

Technology moves on.

Re: Superhub Firmware Beta Test
 

I thought you were gonna post stalk me :(

Re: Superhub Firmware Beta Test
 

looks like my superhub will be plugged in again soon as am also picked.

Re: Superhub Firmware Beta Test
 

Then go back into mass production. A lot of areas aren't even 100Mb capable yet (and even when they are a majority are happy enough with 10Mb or 30Mb), so those modems will be fine for another couple of years. Case in point: I've only just retired my Ambit 250. After six years of service and several speed upgrades.

I'm sorry - are you inferring that people previously trained in the deployment of the VMNG300 and still working for VM have spontaneously forgotten how these things work?

That aside, the beauty of the thing is it's simplicity. The web GUI is simpler than the Ambit 250/256 it replaced in part. It does what it needs to do and doesn't need rebooting all the time when on certain UBRs. Which the Super Hub can't claim to do. I mean, in my experience it doesn't even work properly as a non-DHCP switch!

Better two types of kit in case one works and the other doesn't, than pinning all hopes to just one which works fine in some areas but not others, before even considering the possibility that there are manufacturing faults which VM have more or less admitted to by saying they're keeping the same black curve case yet having someone else manufacture the innards. If the design is changed in any way, technically that means there is a Super Hub Mk I and a Super Hub Mk II - exactly the sort of avoidable cost that you alluded to is what VM are heading towards.

A feature that was available in R25 with SSH, but was then dummied out for no good reason. I still fail to see the logic of removing a feature a lot of users wanted then adding it back again months later. It stands to reason the people having significant problems with the Super Hub would be able to follow a "Enable Bridge Mode on your Super Hub" post on VM's community forum and would have headed off a lot of people moaning that it still isn't here, in the middle of May. It's VM digging themselves a deeper hole and doing things so lacking in common sense heads could explode.

You know, I've seen this lame excuse proffered by many people suckered into the common "newer = automatically better" technology arms race. The same kind of people who would replace a perfectly good Macbook Pro with another only incrementally better, not because they need the extra power but because they've been brainwashed into the conspicuous consumption cycle which is totally at odds with the current, valid interest in minimising carbon footprints and all that pseudo-hippie stuff that actually makes a lot of sense. It's a dinosaur mentality, and those that cling to it deserve to go the same way.

(Sorry, my sense of theatricality got the better of me there. You've gotta admit though, it makes for more entertaining reading.)

Re: Superhub Firmware Beta Test
 

its clear the superhub has been expensive for VM, so I find it baffling the costs argument is still been pushed.

Re: Superhub Firmware Beta Test
 

Standard corporate blanketing, Chrys. They'd do well to hire more no-nonsense types rather than those so adept at spinning that they should take a second job as a pinwheel.

Re: Superhub Firmware Beta Test
 

Lets hope it's Linksys

Re: Superhub Firmware Beta Test
 

I like linksys kit :tu:

Re: Superhub Firmware Beta Test
 

You mean Cisco :D

Re: Superhub Firmware Beta Test
 

Is it?

Re: Superhub Firmware Beta Test
 

in denial till the end.

Re: Superhub Firmware Beta Test
 

Why not email Neil Berkett direct and see if he can answer you as you refuse to believe anyone on here.

Re: Superhub Firmware Beta Test
 

No that is a river in Egypt ;)

Simply asking to to explain your post and where you got that info from?

Re: Superhub Firmware Beta Test
 

answer what?

---------- Post added at 10:19 ---------- Previous post was at 10:11 ----------

email sent.

I have asked him why you all posting here during working hours in a claimed unoffical manner so I assume not authorised by your managers.

Re: Superhub Firmware Beta Test
 

About us being in denial.;)

Such a nice person all because we disagree with you that you try to be big and clever and the big I AM.

Re: Superhub Firmware Beta Test
 

you what?

Re: Superhub Firmware Beta Test
 

I'm sure people were saying the same about the TeraJet modem when that first came out.

That's comparing apples with oranges. D2 modems have been pretty much constant for a number of years because the techology was mature. The 250 was the last revision of the D2 modems ntl used. Even when the 255 and 256 versions came out they just removed the USB connection and tweaked a few bits to allow them to work on the Telewest network.

However both ntl and telewest went through multiple model numbers (and makers) of modems during their time, requiring swap outs during every speed uplift as they were unable to cope.

Same will happen with the D3 kit as the technology progresses and (for instance) channel bonding is used. At some point the VMNG300 modems will be unable to keep up and will need replacing.

No I'm not.

Choice of broadband kit has never been part of the broadband service (excluding whether you want a router or not). So to introduce it would require changes to processes, systems and training, along with extra storage space within the supply chain.

Because, as with any part of their service, Virgin have to make sure any setting works as is intended, is fully tested, is included in diagnostics for support staff, included in help documentation for customers, and is providing in a way that all customers can use it if they want to.

Never said "newer = automatically better", I'm saying sometimes "newer = required".

Re: Superhub Firmware Beta Test
 

Are you a big and clever person!! :rolleyes:

Re: Superhub Firmware Beta Test
 

Comparing one modem to another is like comparing apples and oranges? That makes no sense. AT ALL. They're more similar than different.

Yet like I said, the Ambit 250 has kept up with multiple user needs and survived about half a dozen speed upgrades, and really only showed it's age when the upload contention increase was done. This is personal experience, but I hardly think I'm alone here. AFAIK the Ambit 250/255/256 (all variations on a theme) is still the most deployed modem on the VM network, regardless of who VM inherited the infrastructure from. There's a reason for that: it's still a damn fine modem.

But we're not even at the point where bonded downstreams are being used, am I right? The VMNG300 will handle 100Mb no problem even without changing the infrastructure, and there's been mention that it could handle 200Mb too, keeping it current for the next couple of years.

When the thing that is supposed to replace them chokes on a lot of UBRs despite being new and hallowed, I'd rather have the older more reliable piece of kit, as would almost every other customer. Super Hub = false economy a this point.

That's simply not true. A customer can choose between any of the deployed CPEs that VM still support, although it's not always easy. Case in point: I got the Super Hub, it was shoddy, so despite the fact VM wanted me to move to it as the CPE I refused, staying with the Ambit 250 and politely insisting on a VMNG300, which is now fully installed and works very well indeed.

Put simply, I chose not to be fobbed off with inferior kit and at a certain level I was wholeheartedly supported by the most knowledgeable VM staff I'd ever spoken to, who carefully agreed that the Super Hub isn't up to task on certain UBRs but is fine on others. It's a shame that in the face of this proof, you still choose denial.

Well in my case and that of countless others the Super Hub doesn't do any of that, whereas the VMNG300 does and activated much faster than the Super Hub did with far fewer resets. Latency is down too, even compared to the Super Hub running on the 20Mb DOCSIS3 overlay. As far as I'm concerned, that makes it a superior piece of kit: reliability over potential future speed increases, low jitter for the gamers.

Also, just purely speaking about customers on Super Hub R2X betas, testing is not even close to thorough. Not enough subjects signed up, not enough time between testing and release, more errors being introduced along the way in some instances. This mistake was even made with the VMNG300 (now fixed, obviously) and VM haven't learned from that since with another two CPEs, and exacerbated the problem by making them combined modem/router units. It was done in the interests of transparency - i.e. I see what VM were trying to do - but it seems to have backfired drastically enough that a Mk II is being rushed out.

Agreed, but when "newer = three legged horse" and two older CPEs run rings around it there's obviously something wrong. People will take reliability over raw speed almost every time, because what good is higher speed if it's not stable enough to use in anything but short bursts?

Re: Superhub Firmware Beta Test
 

All the speed upgrades were all within the specs of the 250 modem due the specs being stable.

As I said before the 250 was the 4th Ambit modem model deployed by ntl, whereas the VMNG300 is the first D3 kit deployed.

So you can't compare stable specs and hardware with first generation and changing specs.

Of course bonded downstreams are being used but it's what bonding is supported is the difference between the two.

It's not just the network side of things that is the difference. The SuperHub allows Virgin to streamline the customer install and support experience which is just as important as to what the tech specs are.

That's an exception and manually arranged process, not standard process.

Not denying anything. I agree there have been issues, and that it would have been much better to have the modem mode in from the beginning.

However for whatever reason, that's not what happened, so we have to deal with that as it is.

I was talking specifically about the option you raised - the 'SSH Modem mode' I wasn't commenting about anything else.

Nothing rushed about the dual vendor, it will have always been part of the plan

Re: Superhub Firmware Beta Test
 

Similar story at this end as well, but I tried the Superhub first. but it had to go. Very pleased with the replacement VMNG300, and I hope to get long and faithful service from it. Hopefully by the time it needs to be retired, there will be another make of modem to replace it.

In all the years I've beem with NTL/Virgin, I've only ever had 3 modems, the Terryon, Ambit 256 and now the VMNG300. They all stood head and shoulders above the Superhub. :)

Re: Superhub Firmware Beta Test
 

That was big and very vindictive of you . I take it you would sooner staff don't post on here so you have decided to do something about it and here was me thinking you were ok. Remind me to watch my back in future :rolleyes:

Would it be to your satisfaction that we just leave now and not come back then you can argue with yourself all day. ?

Re: Superhub Firmware Beta Test
 

That is an easy one to answer, it is because we do not agree with him and his fellow posters who continually rip the Superhub and and also refer to it by childish names even though the moderating asked everyone a while back not to do so.

Plus they dislike that myself amongst others will state that we have no issues whatsoever with the Superhub regardless of what we tick or or leave unticked as it does not fit well amongst their negative posts.

They extol everyone to call the CEO's office to get a VMNG300 even if they are just enquiring about an upgrade.

They believe that the stock of those modems is never ending and that by virtue of a few people posting on a forum that Virginmedia will suddenly go through a very costly exercise and re order the VMNG300 because a few people dislike the Superhub.

Even if the replacement Superhub comes online at some time in the future they will find some fault with it.

Also seemingly these people want this site and others not to have any member of staff posting on them as it does not fit in with their agenda, I wonder if these people were the ones that went running to the teacher in school over the slightest thing and were then bullied for it, no other valid reason appears to fit.

Re: Superhub Firmware Beta Test
 

I know, bet he would be gutted if all the staff on here left and only posted during our spare time offering no help at all!

Re: Superhub Firmware Beta Test
 

They would prefer it for us to be banned from any forum such as this and are now even trying to paint people as liars.

Of course they do not realise that we are allowed to post on forums such as this, and that my signature/disclaimer is one that our management would like all staff posters to use.

Re: Superhub Firmware Beta Test
 

To be honest i don't think that would be the case.

They would be able to rant all they want, Say what they want and generally go back to the bad old days of a rant site. I don't want that to happen, I bet the admin and mods don't want that to happen and i bet the general users here don't want that to happen. However there are always those that think they can go that one step further in the baiting and ranting process.

I have stayed out of the argument because i am sick of the bickering about it. What i cannot stand is this, Its petty and vindictive if it is true he has sent a email. There was no indication in his post that he was joking, therefor i must take it as gospel.

If its true i certainly will not offer any more help with VM problems as i don't want to have to explain this when a email is sent because someone does not like what i have said.

Re: Superhub Firmware Beta Test
 

To be honest that is exactly what he and the others want, and I would not be in the least surprised if he has sent such an email, which will be an extra incentive for me to answer every single one of his posts about the Superhub from now on extolling its virtues as a user without any issues.

I will have fun.

Re: Superhub Firmware Beta Test
 

I will just say stuff it and only post in non VM threads, Let them spout what they want i would think they will soon get bored with ranting at themselves.

Re: Superhub Firmware Beta Test
 

Excuse me!! Do you consider all the bickering currently going on as help!!

Shouldn't a Cable Forum Team member try to calm things down and not add fuel to the flames?

To the other two bright sparks IF he has sent an email to the CEO do you not think that someone from the CEO's office may take a look at what you're posting so it may be in your interest to act a little more intelligently :rolleyes:

Re: Superhub Firmware Beta Test
 

however stupid chrys has been, lets not forget the discussion we had the other day
http://www.cableforum.co.uk/board/27...ble-forum.html

Although I agree with the majority in thinking that what he has done is rather stupid, I think we are singling him out here for no reason. As mentioned in my thread, there will be agreements and disagreements in forums, but there doesnt need to be any arguing or "picking" on someone

The email in question will be received and deleted by Burkett, so the argument over a deleted email is one of irrelevance

Re: Superhub Firmware Beta Test
 

See there you go again. Attacking other posters. Why do you say IF. He has stated he has ??

Plus please post where i have said something that is against company policy. I have only defended myself against a poster who said i had lied ???

Re: Superhub Firmware Beta Test
 

I think he did take the wrong stance, being a moderator, as iv mentioned in my post above, there seems to be a lot of people against chrys

may I point out masques signature, the one which VM ask their staff to include:
"The postings on this site are my own and don't necessarily represent Virgin Media's positions, strategies or opinions."

Whether or not stephen has it on his signature, it still applies

Re: Superhub Firmware Beta Test
 

Wrong staff have been pulled in the past for there posts on forums.

Re: Superhub Firmware Beta Test
 

care to give instances?

again, i bring you back to
The postings on this site are my own and don't necessarily represent Virgin Media's positions, strategies or opinions

Re: Superhub Firmware Beta Test
 

This thread seems to be getting out of control with a lot of comments being made in "the heat of the moment".

Chrys, if you did actually send such an email IMHO you are completely and utterly wrong and can be seen as being vindictive.

VM staffers, it would appear some of you don't understand the frustration many, even if by no means a majority, of users have been caused by the Superhub. Those who continually spout what could be perceived as a company catechism of " mine's been running withour any problem for 3 months" etc, ad nauseum, do nothing but exacerpate the frustration of those who do have problems.

For many who have suffered problems the CEO's route has been the one that sorted it out for them.

Personally I have no problem as I've gone to a different ISP, I also don't have a problem with any of the staff even thougfh I've had disagreements with them and no doubt will continue to do so, I don't take anything personal and suspect (or hope) they are the same.

Petty squabbling solves nothing. Mods should've stepped in earlier to stop it IMHO.

Re: Superhub Firmware Beta Test
 

Regardless it is still being vindictive plus he is not alone as we have Zeke also putting his oar in about me so that makes two not one.

Re: Superhub Firmware Beta Test
 

lets not get personal here

and lets also remember the title of the thread is superhub firmware beta test

Re: Superhub Firmware Beta Test
 

We can post something along similar lines and I chose to post the one that the company used as an example.

I dislike that someone can come straight out and say that I have lied on here without even attempting to provide proof because they know that the accusation is in itself a lie.

Re: Superhub Firmware Beta Test
 

Very good post. :tu:

hope that no email has been sent as well. My biggest problem is that when i posted once to say i don't have a issue with PC gaming i was immediately jumped on and accused of lying. If that had not happened i would not be here now having to defend everything i say in case i again get accused of lying.

I am the first to say that there might very well be an issue with the Super Hub, Personally have not had issues however that is not to say that there IS no issues for some. I understand how frustrating it can be because i have been in a similar position when i had a adsl line with BT.

Re: Superhub Firmware Beta Test
 

yes, i remember discussing it when you changed it a few weeks ago to the VM one.

Re: Superhub Firmware Beta Test
 

It was not personal until Chrys said he had emailed the CEO's office about me and others and Zeke posted that I had lied on here.

The is no point in lying on a forum as you always get foud out as someone else will have the real facts to post.

Re: Superhub Firmware Beta Test
 

Not on here thank you.

but i can state categorically that it has happened ;)

Re: Superhub Firmware Beta Test
 

i understand this, however i wasnt aiming the post at you, it was something for everyone

i can understand your frustration that you are accused of lying :rolleyes:

Re: Superhub Firmware Beta Test
 

My post was not aimed at you just providing more information.:)

Re: Superhub Firmware Beta Test
 

Then thats two of use that have been accused of lying when we have not.

Re: Superhub Firmware Beta Test
 

you did wuote me with your response ;)

Re: Superhub Firmware Beta Test
 

Yes because your post made an ideal sounding board nothing more.

I notice that the two instigators have not posted for a good few hours now and I am wondering why.

https://www.cableforum.co.uk/images/...2011/05/69.gif

Re: Superhub Firmware Beta Test
 

You are excused :rolleyes:

I am posting as myself currently not as a mod. I am allowed to do that you know. Any postings from me as a mod will be made in bold.

As for help I was talking about the whole forum.

Re: Superhub Firmware Beta Test
 

Until VM Staff who post on here get out of this dreamworld that Virgin Media provide a fantastic service to everyone make the best business decisions and so on. They are going to have people being vindictive towards them.


The SuperHub from my own exp with the device.


Poor wireless range random resets to factory default from day one not to mention all the latency issues that would happen all day and the upload speed being horrendus. Ours was swapped 3 times and from R20 firmware to R26 absolutely no difference at all apart from when R25 made it worse when some files wouldnt download and most youtube videos wouldnt stream.

These problems went on for me from Jan when we had 50Mb installed.


Now all of the above problems were not resolved until the CEO office finally gave in and sent out a VMNG300 modem. Now in that peroid of time i had spoken to countless people wether it be technical support, engineers or CEO office staff and even the area manager here and not one of them understood the issues or in my eyes tried to resolve the issues and this went on 5months.

Now obviously now that my problem is sorted im very happy with my connection but the fact is ON THE DAY OF INSTALL i would have preferred to have had a VMNG300 installed then i wouldnt of wasted countless hours of MY time on phonecalls and emails and forum posts to get VIRGINMEDIA's problem solved. The fact that when they updated to R25 which i was part of the beta test and there was countless posts about the download and streaming issues straight away and then hours later Mark Wilkin made a post saying he didnt see any issues and they had pushed it live is disgrace just really shows that Virgin as a company do not simply CARE about the end user.

So basically all i ask is the staff of VM who post here take some time and consider how they would feel if they WERE having issues. For example if someone calls up and has a superhub problem from what ive read on this forum i'd be expecting them to tell the customer the SUPERHUB HAS NO PROBLEMS BECAUSE I HAVE ONE AND ITS BEEN RUNNING PERFECT For X amount of months.

Poorly constructed rant over.

Re: Superhub Firmware Beta Test
 

You've really made my day with that comment :rolleyes:

Re: Superhub Firmware Beta Test
 

Was a post indicating what I could have felt and done with his idea of emailing the CEO, I havent actually gone and done that.

But the way these 3 guys are posting I think they offering little constructive to the forum, its more and more like company policy they posting than personal opinion. So for what its worth I think the site wouldnt lose too much, thy have lost themselves defending the superhub and gone too far, I am not the only one who thinks they getting very arrogant and think they should be treated better than the rest of us. What is the point of telling me to ask the CEO for commercial restricted information. I have no issue with staff correcting someone on something genuine to do with the service but the rubbish coming out now to simply hide problems that are occuring and to even prevent people from getting working alternative equipment is sad.

We have told them numerous times using time the problems with VM and how this has been handled, instead of a thanks we will do better next time there is much denial of anything wrong, even when the evidence is out here in the open. Of course there was a point to my post in that it seems they were all posting from work in what is supposedbly an unofficial manner.[COLOR="Silver"]

Re: Superhub Firmware Beta Test
 

I am staff and i have never said there are no issues. I have a hub but because i only do basic stuff with it it has been fine, I am NOT saying there are no problems and i would never say that because every piece of kit what ever it is can and does have problems. I have been very frustrated in the past with various bits of kit and i know how that feels, however you have to understand that when we are then blatantly accused of lying we TO can get frustrated. I ask you this would you call me a lier for saying what i have just said, I bet you are grown up and would say NO. ????

---------- Post added at 17:40 ---------- Previous post was at 17:38 ----------

Then why did you not make that clear. I have found you posts to be intelligent, Well presented and a good read, That post was to be honest NOT one of them

Re: Superhub Firmware Beta Test
 

I do appear to have been singled out for a team approach, clearly they dont like the attention I have brought to superhub problems. Do I want abusive VM staff here, not really.

Do I want kind staff who offer constructive posts sure yes.

Does the forum want me? no idea and probably not if they want to be seen as a VM promotion site. These guys have already ran other people off the forum, I know as I have pm's in my inbox from those people telling me why they left. What would this site be if the only people left were the VM staff talking to each other saying how perfect the service is.

---------- Post added at 17:46 ---------- Previous post was at 17:42 ----------

Dispite what I think of whats been posted against me, I dont want to lose people their jobs so no I didnt even consider it.

Now you may still think whatever they have posted is fine, and my post for whatever reason you deem fit is uncalled for thats your right however that was a result of baiting me to email the CEO office himself, if I did masque's request by nature of the email I would have had to refer to this site anyway.

Re: Superhub Firmware Beta Test
 

Sorry Ben, I meant "VM are not using bonded upstreams yet" as I can clearly see four bonded downstreams in the VMNG300 web GUI. My mistake, sorry!

Re: Superhub Firmware Beta Test
 

Enough of the arguing, insults and other off topic nonsense.

Any more and this thread will be closed, and further action taken. Grow up, all of you.

Re: Superhub Firmware Beta Test
 

(Just read the last few pages, skimmed anyway. Wow, all hell really broke lose here. Jesus. It's only broadband, isn't it? We should be using it to do things more constructive. Only a decade ago almost no-one had it...)

No mention of R27 being released over on the VM beta tester forum yet; maybe someone could post back here when it's out as I don't check the other forum more than twice a month. I'd like to give it a whirl but I have a feeling I won't be able to switch off the VMNG300. :D

Re: Superhub Firmware Beta Test
 

Good glad it made your day :)

Re: Superhub Firmware Beta Test
 

its coming tommorow but only to selected testers.

Re: Superhub Firmware Beta Test
 

Mods who are participating in a thread rarely moderate the same thread instead we prefer a mod who isn't involved with the discussion so not to bias a decision..

Now back on topic please everyone

Re: Superhub Firmware Beta Test
 

Inapprpriate posts deleted.

Im not in the habit of repeating myself. This thread has now seen three suspensions. Unless you wish to join the suspension list ... BEHAVE.

Re: Superhub Firmware Beta Test
 

R27 was actually rolled out yesterday, I read the message a day late so as such missed it and probably wont get it till monday now so about to plug my vmng300 back in until then. I realised was saturday so rechecked the date of the message :(

Re: Superhub Firmware Beta Test
 

Rolled out to beta-testers or anyone?

Re: Superhub Firmware Beta Test
 

I agree with some points u have made on here.

a VM staff member stated on here that calls relating to setup since the hub have decreased. I have it on good Authority by 2 members of staff one that works in the Swansea support office and also someone that works in the CEO office that since the hub calls for wireless support have increased and so have complaints about its poor wireless performance over the DLink and Netgear WNR2000 and also Complaints about the hub itself performing very poorly.

Some of us experienced problems with the VMNG300 when released due to firmware issues but in my opinion a lot more are experiencing problems now since the VMNG300 was only on one tier of service where the Superhub is on 4 being 20mb, 30mb, 50mb and 100mb.

Re: Superhub Firmware Beta Test
 

I've gave up with the superhub, I'm not prepared to put a 4th one in. So now i'm a VMNG300 with a d-link 615 and my internet is phenominal. Ive put up with it since november and i forgot how good gaming etc is with the old setup. Wife is no longer moaining that she has to go downstairs to rebbot the box.

I cant understand why virgin dont run both devices like they normally do (ambit, SA2100) (samsung 2110, pace 4000) (samsung v+, sa v+)

Re: Superhub Firmware Beta Test
 

All of the 2nd devices you mention above have been superseded by the 1st device just like the Superhub which replaced the VMNG300 also above the Cisco VHD box in most cases has also replaced the Samsung 2100 box as these tend to be refurbs now.