Re: Terrible performance Leicester (LE3)
 

People get defensive purely because it is not true. It only effects certain areas and is not representative as a whole.

Notwithstanding the fact that VM should not be selling to more users in those areas that are clearly oversubscribed until they have improved the network in that area to support it.

It does p**s me off when it is touted about as a generalisation.

I say that as a person whose only issue with VM is the traffic shaping they have introduced which even affects light downloaders.

Yes now and again I may grab a torrent or a file from usenet but why should I be affected the same as someone hammering their connection 24/7? I would prefer something like BT does 300Gb in a month then cut down to browsing speed.

I am considering moving from VM just because of that but I can't until May.

I will review my options then.

All that said the majority of the network is good for most.

Re: Terrible performance Leicester (LE3)
 

if we were to look at the flawed samknows data, even tho I think its flawed that suggests around 1/3rd of VM's customers have some form of congestion that affects download speeds.

upstream congeston I think is widespread enough in that it is quite possibly on over half the access network. I rarely see a uncongested jitter graph for VM ,they are few and far between.

I agree most customers seem happy as they they either dont care enough or dont know enough to know whats happening, eg. they load a web site it loads hence the service works.

But I wont agree with you on the point that I cant say VM is oversubscribed simply because it doesnt apply to 100% of customers.

Protocol shaping I have always said is bad, seems you realising that now as well. As it takes no account of to how heavy the user is and as to how heavy utilised ports are. I raised this in another thread tho and ignition raised it on VM's forums. Not many took notice.

To be clear I have never told anyone VM's entire network is oversubscribed and do often state it doesnt affect everyone. But I think its wrong to pretend its some insignificant part of the customer base that is only affected.

--edit--

With all that I forgot to post update.

not sure if more work is been done, yesterday latency and jitter significantly dropped, did sharply rise around 4pm tho but then dropped again just before 6pm and then my connection dropped. So I got no data for peak. Its back on now after I renewed the dhcp on the router.

Re: Terrible performance Leicester (LE3)
 

I wont repeat what Chrysalis has already covered, but I comment was not a generalisation, check the thread title.

LE3 is really having issues, my connection is great most of the time, but at peak times is a real pain, pages dont load and even downloading a update (to AntiVirus) comes down at less than 25k/sec! I restart the download and its up at 1000Kb (note the k/K). Even webpages stall and images are missing.

If this is the way forward with this level of management then VM need to tell people this is happening.

I had a fault open with the CEO's office for this for 4 months, it took that long just to move me to the overlay network.

OK so if i max out the connection 24/7 downloading torrents, but I use less than 10Gb a month and still cant use the connection at times. If I had a decent option to move to then I wouldnt be here moaning, but BT have decided that we cant have FTTC so I am stuck!

Re: Terrible performance Leicester (LE3)
 

it seems the lower daytime latency is due to kids been back at school and still goes crazy in the evening, speeds also stayed poor in day even with the lower latency.

Re: Terrible performance Leicester (LE3)
 

getting worse, I guess VM's new recruitment drive getting results in my area.

http://www.thinkbroadband.com/ping/s...15-01-2011.png

that was for yesterday, latency of the scale for over 6 hours.

3-4 months of growth before proposed fix date I wonder how many node splits etc. will be needed to control this. ;)

Re: Terrible performance Leicester (LE3)
 

One, to get you away from whichever area is responsible for the load. :)

Re: Terrible performance Leicester (LE3)
 

sorry for delay in replying mate from HOT deals website. VM are offering 50mb for £35 a month on a 12 MONTH CONTRACT, all new contracts are 18 now. Plus free install and setup. Gunna give them a ring now as my contract is nearly finished see if I can get a good deal...
Will be moving telephone line rental back to Sky Talk as VM calls are far too expensive.

Re: Terrible performance Leicester (LE3)
 

Do not move the telephone until you have discussed upgrading your contract as you may get a better deal with the 50Mb package.

Re: Terrible performance Leicester (LE3)
 

Thanks for the advice. Rentions are closed today...will give a call tomorrow

Re: Terrible performance Leicester (LE3)
 

this really caught my eye, sorry I had to post it.

http://www.thinkbroadband.com/ping/s...16-01-2011.png

Will I get a day with that graph fully yellow before I leave or they upgrade it?

Re: Terrible performance Leicester (LE3)
 

http://www.thinkbroadband.com/ping/s...29-11-2010.png
That was me before a reseg. Was mainly upstream congestion, connection was slow but not terribly so, yet yours looks remarkably similar.

Re: Terrible performance Leicester (LE3)
 

you got an after graph? so can see how much of a boost the reseg did.

Re: Terrible performance Leicester (LE3)
 

Sure, this was immediately (i.e. the next day) after. Mind you, this was just before the start of the christmas hols, so load had already gone down a bit.
http://www.thinkbroadband.com/ping/s...14-12-2010.png
Before reseg I was getting about 25/0.5, now it's about 30/1.6, so upstream has improved massively but downstream is still a bit congested.

This was yesterday:
[img]Download Failed (1)[/img]

This, would be the best day I've had with most of the student population being back in town:
http://www.thinkbroadband.com/ping/s...12-01-2011.png

Re: Terrible performance Leicester (LE3)
 

acks been shaped upwards to maintain downstream performance?

I decided to do a speedtest whilst the graph in yellow block mode and got this.

https://www.cableforum.co.uk/images/...2011/01/42.png

is repeatable as well, so basically it can just about maintain acks for that but upload is very slow. jitter on stuff like ssh is crazy tho and not useable.

Re: Terrible performance Leicester (LE3)
 

I don't think it's the shaping but rather the upstream grant mode. I think I mentioned before (can't remember if it's this thread or another one) but I had very similar issues immediately after my reseg, which only lasted a few hours before going back to normal.

From the tests I did at the time, upstream packets were being dropped instead of queued, which resulted in very poor upstream speed in speed tests, but reasonable downloads just like you're seeing. But something somewhere got changed within a couple hours and it disappeared...

Re: Terrible performance Leicester (LE3)
 

I think when my yellow blocks started they changed something, as before downstream was aweful. Now it seems to be reasonable but just the upload poor haha.

Overall this behaviour is better, web browsing seems ok on it (routing spare desktop machine over it).

Re: Terrible performance Leicester (LE3)
 

Uplink is still approx 300K, will this ever be fixed?

Anyone else on samknows testing group?

Re: Terrible performance Leicester (LE3)
 

philce I tried to get on samknows but got rejected after a low speedtest.

my uplink is perfoming around 300k but is actually now on a 768k modem config. I do wonder if they have capped discreetly after getting complaints trying to cap via modem config. As I always get 300k even during dusk.

Re: Terrible performance Leicester (LE3)
 

Just got off the phone from retentions, best offer is £40.49 per month for XL TV L BB and M phone. She said three times if I upgrade to 20Mb ill get 2Mb uplink now! I forced her to check and eventually got the right info.

She did say that there was a new 30Mb package due to launch Feb 1st though.

Re: Terrible performance Leicester (LE3)
 

well i found this under WAN

Block Anonymous Internet Requests ive unticked it now.. so fingers crossed i guess..

and yeah - the graph is enabled :)

i think its working now.. :) thanks for your help

Re: Terrible performance Leicester (LE3)
 

That should be it, give it a few hours to show on the graph.

Re: Terrible performance Leicester (LE3)
 

qasdfdsaq while the boost at least looks decent, I would say you already need another reseg. the sad thing is they will probably wait for it to completely overload again before they even start planning it.

Re: Terrible performance Leicester (LE3)
 

Makes me think they have capped us all at 300K to try to improve performance for everyone?

You think you will get your 30Mb upgrade? Or will they just screw everything up? Im tempted just for the 3Mb up that we might get later this year!!

Re: Terrible performance Leicester (LE3)
 

Yeah you may be right. Still, the problems in my area aren't nearly as bad as they were before, and certainly not as bad as yours. What makes me wonder is how long it's taking them to fix the issue for you - my "fix" only took a month and a week after I reported it, yet the techs admit this area is highly utilized and the network is in a dire state upgrade wise.

The fact that it's taking so long for you suggests either major network management screwups, or that they're planning a much bigger, proper upgrade rather than just moving people around like they did in my case.

Still annoys me they didn't bother checking for overutilization routinely, and only "noticed" when I reported it to second line and asked them to check.

Re: Terrible performance Leicester (LE3)
 

april 2011 isnt even happening now, its delayed, I wasnt given a reason why.

they said they going to move me to a new upstream port as compensation for the delay.

---------- Post added at 20:37 ---------- Previous post was at 20:32 ----------

I will probably get it but I expect it be after whatever date the official announcement is, will ring them up to make sure I get the superhub.

Re: Terrible performance Leicester (LE3)
 

I am using VM tonight since I been seeing weird issues on my xilo, like lagging youtube and slow loading of random sites, trying to rule out my pc been the issue. VM seems improved for sure on browsing and down speeds despite the jitter and upload issues.

Re: Terrible performance Leicester (LE3)
 

excellent.. thanks for that.. this is mine currently,

Ive no idea how to read this, but

1, it dont look
2, currently been battling with VM since november to sort this out
3, dont mean to double post or hijack a thread (u can look for story in this forum) but thought i would post mine as its on topic

enjoy!!

https://www.cableforum.co.uk/images/...2011/01/50.jpg

Re: Terrible performance Leicester (LE3)
 

Umm wrong link?

Re: Terrible performance Leicester (LE3)
 

browsing sluggish now so is still affected.

Re: Terrible performance Leicester (LE3)
 

what will you do if this carries on? (or is that a daft question)

Re: Terrible performance Leicester (LE3)
 

I dont know, I have been promised another fix now as an alternative to waiting 4 or so months as the upgrade is delayed. So will likely wait to see if that works.

Re: Terrible performance Leicester (LE3)
 

Things here looking better?

(wife watching enders at 8pm!)

http://www.thinkbroadband.com/ping/s...20-01-2011.png

Re: Terrible performance Leicester (LE3)
 

qasdfdsaq did yours ever hit 24 hours?

mine is getting close.

[img]Download Failed (1)[/img]

Re: Terrible performance Leicester (LE3)
 

ok I have been moved since about 5am this morning.

no new graph data yet but here some test results.

http://www.pingtest.net/result/32874936.png
https://www.cableforum.co.uk/images/...2011/01/17.png

there is congestion apparent on tracert however it seems at a much lower level, my guess is I am back on a legacy port and I also have very high downstream power level now. I will use this as prime connection on this machine today and see how it goes and report back on ping and speed tests later on.

---------- Post added at 09:57 ---------- Previous post was at 08:58 ----------

browsing is still ok, ssh was ok at first but increasingly becoming laggy and hard to use. pingtest already declining. speedtest dropping fast. The speedtest doesnt even spike/burst high but rather flatlining at a lower speed. So my guess is downstream congestion slowing it down.

http://www.pingtest.net/result/32876938.png
https://www.cableforum.co.uk/images/...2011/01/18.png

http://www.thinkbroadband.com/ping/s...23-01-2011.png

---------- Post added at 10:56 ---------- Previous post was at 09:57 ----------

its horrific again, like last time was on legacy, will be asking to switch back tommorow and I expect to have to wait until next sunday for it to be actioned. Will be interesting if they refuse to move me back.

Re: Terrible performance Leicester (LE3)
 

I am not using the connection now, it is completely unuseable back on legacy. I am just completely shocked that they are able to get away with this, many must be complaining.

Tests done on spare pc.

http://www.pingtest.net/result/32897461.png
https://www.cableforum.co.uk/images/...2011/01/16.png

bear in mind speedtest.net is multithreaded so gets higher than real world performance.

Re: Terrible performance Leicester (LE3)
 

Why did they put you back on legacy? Part of a re-seg?

Worries me that they might do the same thing here.

Re: Terrible performance Leicester (LE3)
 

not a reseg.

I dont know the answer to your question, they would have been aware of the load and that it wouldnt improve things, but mislead me to think it would which has led me to think they are moving non 50mbit users of overlay again to get that back under control. With legacy been a lost cause as that is beyond simple congestion.

People are happy to talk about good speeds and how good their VM connection is but avoid threads like this as if they refuse to accept this kind of thing happens on VM. I have never witnessed another isp so congested as this. Not even close to it.

Maybe its LE3's way of preparing for higher speed tier's, dont upgrade but instead just shift people around.

Re: Terrible performance Leicester (LE3)
 

Upgrade not planned till August, looks like its gonna be a fun 8 months!!

Re: Terrible performance Leicester (LE3)
 

giving it till about 1-2pm then sending yet another email to Neil to bang some heads together.

Re: Terrible performance Leicester (LE3)
 

Hi Guys thought I would post an update. After weeks of trying to get a good deal from VM the best I could get is 20mb with free new super hub and self-install/no activation for £28/a month also its a montly contract.

Rebooted ambit modem yesterday and its syched at 20mb, first speed test was 9mb...second was...10...third was 11...I'm guessing I've been moved off the overlaynetwork. I did these speedtests at 8pm. Pingtest is showing B grade,
The upload is around 300k.

Will post full details when I get back tonight, also should hopefully have new superhub today.

Re: Terrible performance Leicester (LE3)
 

Whats the £28 a month for? Any Tv and phone?

Im seeing that you also have 300K upload, I think that they have throttled us to try to improve matters.

What are you getting on upload now Chrysalis?

Re: Terrible performance Leicester (LE3)
 

sorry I meant the upload speedtest showed 300k, the upload sycn was 786k. The £28 a month is only for 20mb broadband, (£2's cheaper than advertised)

Re: Terrible performance Leicester (LE3)
 

The upload is not even 50% of the advertised figure! Id complain if I was you, make sure they know we know what they are doing.

You will get a better deal if you keep the others, esp phone.

We dont use ours for outgoing calls at all except at the weekend, mobiles have laods of inclusive minutes, and work pays for mine!!

Someone on the 30Mb thread says hes got XL everything for £39 a month.

Re: Terrible performance Leicester (LE3)
 

that 300k cap is on overlay, as I am still on legacy I am getting higher upload speeds. However I have a pending move back to overlay as that is way better than legacy. I can live with 300k upload speeds.

Re: Terrible performance Leicester (LE3)
 

I did have the phone and XL talk but I find sky Talk much cheaper and line rental is less (sky give a discount if you pay 12months upfront). The tv on sky is also much better.

Anyway so Am i correct in saying everyone on the overlay network is now only getting 300k upload?

I will complain once i've installed the new super hub...

Re: Terrible performance Leicester (LE3)
 

I am not going to make such a comment.

All I am saying is the last week or 2 I was on overlay my upload speed never went above about 320kbit. Prior to that I actually was capped to 384kbit on the modem config. When the upload speeds slowed down to 320kbit my download performance went up quite a lot however jitter remained high. So make of that what you will.

Incidently now on legacy, upload speed is typically higher although still does slow down with congestion, but download performance is abysmal during daylight hours and evenings, I am back to stalling throughput, timeouts on web pages, broken streaming and mass packet loss. Jitter bottoms out to a lower level than overlay when quiet periods, but also goes way higher when busy. Cant wait to be moved back as at least overlay was in a working state when I was moved off it. In fact with the supposed 300kbit throttle it was not too bad for everything except ssh.

Re: Terrible performance Leicester (LE3)
 

Checking through the SamKnows test results it looks like its been 300K up for some time, months. I suspect since I was changed over to Overlay.

Re: Terrible performance Leicester (LE3)
 

VM hard at work selling capacity they not got. Just had a door to door salesmen.

Re: Terrible performance Leicester (LE3)
 

okay guys i'm at home. Installed new Virgin Super Hub. Tested Download speeds they are looking much better than yesterday

OFF PEAK

http://www.speedtest.net/result/1127101021.png

PEAK

http://www.speedtest.net/result/1127509238.png


Very chuffed until I rang a ping test!

http://www.pingtest.net/result/33066042.png

Is this right? 91% packetloss??


http://www.pingtest.net/result/33066218.png

http://www.pingtest.net/result/33066270.png

http://www.pingtest.net/result/33066317.png

Very Shocking indeed, Could this be a problem with my setup perhaps or the new Virgin Super Hub?

cpc7-leic15


Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 307000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 130 55616000 Kbits/sec 307000000 Hz -2.6 dBmV 40.0 dB Hybrid
Locked QAM256 129 55616000 Kbits/sec 299000000 Hz -2.3 dBmV 39.7 dB Hybrid
Locked QAM256 131 55616000 Kbits/sec 315000000 Hz -3.0 dBmV 39.7 dB Hybrid
Locked QAM256 132 55616000 Kbits/sec 323000000 Hz -3.2 dBmV 39.4 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked TDMA 3 10240 Kbits/sec 47400000 Hz 43.4 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV


Primary Downstream Service Flow
Downstream(0)
SFID 12240
Max Traffic Rate 20480000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow


Upstream(0)
SFID 12427
Max Traffic Rate 768000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 0 bytes
Scheduling Type Best Effort

I've just started a thinkbroadband graph will post it tomorrow, sorry for all the info !

Re: Terrible performance Leicester (LE3)
 

Oh dear!!! not looking good!

Re: Terrible performance Leicester (LE3)
 

turn off flood protection on the superhub to fix packetloss, are you actually in leicester?

Re: Terrible performance Leicester (LE3)
 

yes LE3 6 area, Thanks for the great advice just did the changes and seems to have fixed it

http://www.pingtest.net/result/33070388.png


http://www.speedtest.net/result/1127592552.png

Re: Terrible performance Leicester (LE3)
 

so fair jitter with shaky speeds?

Re: Terrible performance Leicester (LE3)
 

11Mb? I get 9 consistently on my L connection.

Whats going on?

Re: Terrible performance Leicester (LE3)
 

door to door guy signed up another 100 bodies? :)

Re: Terrible performance Leicester (LE3)
 

Still waiting for CEO guys to call me, got email back yest telling me they would call! Not holding my breath.

---------- Post added at 22:48 ---------- Previous post was at 22:37 ----------

Speeds dropped between 6th and 8th Jan. Definite drop down to 300K.

Re: Terrible performance Leicester (LE3)
 

am back on overlay now, just happened right now during the day. Thankfully also got my overlay ip back so was still in DHCP cache. So I simply turned the overlay tbb graph back on, no need to make another new one for it.

Legacy latency is overall lower, this morning during dusk it got very low, however when load is high on legacy the packetloss is unreal which has far bigger downsides than jitter and real world download performance is always way off what I get on speedtest.net so if eg. 15mbit on speedtest.net and then I download a file of a ftp server, that ftp download would be something silly like 1mbit with random stalling etc. On overlay speedtest.net tends to be close to real world performance not always but at least most of the time.

here is my last 24 hours on legacy.

http://www.thinkbroadband.com/ping/s...26-01-2011.png

Re: Terrible performance Leicester (LE3)
 

my jitter and pings have been hovering 20-80ms all day with download speeds generally at 10-20mbit, browsing useable. Within the last 30 minutes tho it topped over the edge.

http://www.pingtest.net/result/33145234.png

1 <1 ms <1 ms <1 ms home.gateway2 [192.168.1.1]
2 884 ms 786 ms 705 ms cpc6-leic15-2-0-gw.8-1.cable.virginmedia.com [82
.7.80.1]
3 916 ms 826 ms 754 ms leic-core-1a-ae3-2234.network.virginmedia.net [8
2.3.33.73]
4 752 ms 574 ms 313 ms leed-bb-1a-as8-0.network.virginmedia.net [213.10
5.172.17]
5 775 ms 841 ms 804 ms nrth-bb-1b-as2-0.network.virginmedia.net [62.253
.185.101]
6 711 ms 811 ms 720 ms nrth-tmr-2-ae6-0.network.virginmedia.net [213.10
5.159.34]
7 823 ms 752 ms 860 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.
184.2]
8 644 ms 724 ms 862 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
9 734 ms 712 ms 878 ms 212.58.238.153
10 772 ms 790 ms 713 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Ironically in this state it is still more useable than the legacy network was. But throughput due to the very high rtt is now maxing out at about 2mbit and web browsing is very laggy. streaming on youtube even still works. speedtest.net with its 4 threads gives 7.21mbps which confirms the rtt limitation.

https://www.cableforum.co.uk/images/...2011/01/11.png

Re: Terrible performance Leicester (LE3)
 

all looking good here guys....

https://www.cableforum.co.uk/images/...2011/01/10.png

http://www.pingtest.net/result/33146362.png

However when I try download a file I dont get much over 600kb/s unless I download multiple files at once?

Re: Terrible performance Leicester (LE3)
 

new fix date is 17 march for my port, last night was severely congested until after 4am. jitter jumps up around midday. On weekdays.

Re: Terrible performance Leicester (LE3)
 

Tech visited today to "check things" under instruction of the CEO's office.

Nothing wrong with the kit here, just confirmed what we already knew, about capacity!

CEO's office now waiting for feedback regarding the upgrades, the tech seemed to think it would be sooner rather than later.

Re: Terrible performance Leicester (LE3)
 

someone asked a question today on the VM forums about what UBR they would be on, the answer was as I expected, people in one given area can be routed to different equipment, this was the answer.

Re: Terrible performance Leicester (LE3)
 

They forgot to mention what Ignitionet and Nopanic have already said that it is no longer something that is allowed due to restrictions on the network and that after a fault or reboot it will retune to the correct uBR.

Re: Terrible performance Leicester (LE3)
 

ignition was reffering to switches between docisis1 and docsis3 channels, here I am talking about actual different UBR's.

the post I stole that quote from she also said they cannot make sure they on a particular UBR, so even tho 2 out of the 4 UBR's for that area are good they wont intelligently make sure customers dont go on the oversubbed ones. Not very good management.

Re: Terrible performance Leicester (LE3)
 

given that VM have announced upload p2p shaping trials now I do find this 17 march date a bit suspicous and am curious if its a real upgrade or something they can claim to be an upgrade based on a projected performance improvement from traffic shaping.

Re: Terrible performance Leicester (LE3)
 

They will not swap you to a different uBR though because the system no longer allows it as a simple reboot will see you back on the original.

Re: Terrible performance Leicester (LE3)
 

Depends how it's done.

It's actually more conditional on back end rather than faults or modem reboots. Have a look at how a modem on 10Mbps on the DOCSIS 3 network is provisioned then check one on the VXRs, making sure both are on L or M of course.

Re: Terrible performance Leicester (LE3)
 

before and after graphs from old modem to superhub. both on overlay.

http://www.thinkbroadband.com/ping/s...03-02-2011.png
http://www.thinkbroadband.com/ping/s...03-02-2011.png

Re: Terrible performance Leicester (LE3)
 

Looks like I've been bumped back to legacy! New TBB graph running.

CEO's office promise a resolution "this month".....

Re: Terrible performance Leicester (LE3)
 

That resolution consisting of them terminating your contract and telling you not to contact them again :)

Re: Terrible performance Leicester (LE3)
 

Nice! Thing is all I want is the service to perform as it was sold to me. What is so wrong with that?
If the fix is going to take ages then just be honest and I will do as you suggest.

Re: Terrible performance Leicester (LE3)
 

I've no idea what the delay is.

I'll try and find out.

Re: Terrible performance Leicester (LE3)
 

Here we go again!

https://www.cableforum.co.uk/images/...011/02/120.png

Re: Terrible performance Leicester (LE3)
 

You have a option to force a fix now, 30mbit you have to be on overlay, its the only way it works. Although as you on 10mbit its not a free upgrade like was for me so I guess not such an easy decision. In my opinion you got moved because I reckon they making space on overlay for 30mbit custumers. As its their new special product and I suppose eventually for 100mbit.

---------- Post added at 13:27 ---------- Previous post was at 13:26 ----------

Philce, let me guess on legacy, speeds etc. all gone to crap again? Legacy on my port was insanely bad.

Here is screenshot from 9pmish time downloading single threaded of ftp on 30mbit. Downstream performance is very good now on bonded channels.

saturday ping and speedtest. upstream congestion which we know exists, but no more 300k cap.

https://www.cableforum.co.uk/images/...011/02/119.png
http://www.pingtest.net/result/33904777.png

Re: Terrible performance Leicester (LE3)
 

Let's not forget that going forward, the majority of future capacity upgrades will most likely be focused on the overlay network. Overlay should also be receiving a (proportionally) larger upstream capacity increase in line with the upload uplift, though quite when is just me speculating.

I think I mentioned a while ago moving to bonded overlay (50mb) made a similar difference for me, with downstream jumping from a variable 500-1500k to a variable 25mb-45mb most days. Upstream is still junk though.

Wonder if it's possible to get the executive office to cut you a deal on a 30mb upgrade or get a 10mb config on bonded DOCSIS3 channels...

Re: Terrible performance Leicester (LE3)
 

Im pushing them to upgrade me FOC, I am in the last month of my contract and they have already offered me 50Mb till the fix things.

Strange thing is I got bumped off yesterday at 4pm after I spoke with them at the CEO's office, they obviously did something that kicked me off overlay.

Re: Terrible performance Leicester (LE3)
 

qasdfdsaq yep exactly, no motivation for VM to invest in legacy now it will have no new flagship products launched on it.

philce ring them back, when I got put on legacy, you may remember I was very angry, I was pm'ing people etc. looking for the new CEO office number determined to get moved back. Got it eventually and few days after the call was moved back, made it very clear on the phone legacy is substantially worse and even tried to tell them its unuseable as a broadband service. Although I expect that was in one ear and out the other as they still dumping more user's on to it.

Re: Terrible performance Leicester (LE3)
 

What I don't get is what happened when I was on the phone to them Friday afternoon. It was exactly then. They said that they were checking the modem levels.
I suspect they reset something they shouldn't have.

Who did you Pm?

Roll on Monday.

Re: Terrible performance Leicester (LE3)
 

The 'investment' is going where it should be, into the overlay network. The more capacity available on the overlay the more room there is to house modems from the VXRs.

VXRs are end of life hardware anyway.

Re: Terrible performance Leicester (LE3)
 

I agree it makes sense to spend the money there, although its leading to a disaster situation for bottom tier customers in LE3 ;) What I reckon is happening right now is modem's been moved off overlay back to legacy not the other way round. As I think VM finally realised they compromised overlay trying to relieve legacy.

Will mean I expect the upstream's destined to stay QPSK forever on legacy in LE3.

Things still working reasonably well on this new 30mbit service, had MOTD on with no buffering.

Re: Terrible performance Leicester (LE3)
 

Why?

Re: Terrible performance Leicester (LE3)
 

to fix needs investment to reduce noise?

Re: Terrible performance Leicester (LE3)
 

They can reduce noise on the overlay without doing the same on the VXRs?

That's pretty impressive!

Re: Terrible performance Leicester (LE3)
 

dont know :)

so I take it whenever VM do the uplift work you expect legacy to see an improvement to QAM16 at the same time?

Re: Terrible performance Leicester (LE3)
 

No reason at all why not, both do run on the same physical path so all RF network upgrades can benefit both.

Re: Terrible performance Leicester (LE3)
 

philce about the pm's they didnt really help me as such as I didnt pm any staff on here, I was asking around for the CEO number which noone on here had the current one, but eventually got it of a helpful guy on VM's own forums which I then passed on to yourself to help you out as well. I got moved back by ringing them up again after I got the number.

Re: Terrible performance Leicester (LE3)
 

OK, to be honest it wasnt as bad as I was expecting.

I will call them again tomorrow.

Re: Terrible performance Leicester (LE3)
 

your legacy graph dont look as bad as mine was and thats probably because your port isnt as bad.

seems to be some light congestion here today on downstream, max about 3.6 in dumeter vs 3.8meg and 28mbit on speedtests. so not 30mbit available across all 4 downstreams. Explains why 20mbit was so flaky without bonding.

Re: Terrible performance Leicester (LE3)
 

It's interesting how big a difference the channel bonding makes, though not unexpected either. Fitting 200mb of bandwidth demand into 50mb was always going to have worse contention characteristics than fitting 800mb of demand into 200mb (actual numbers will be higher).

All comes down to statistics really.

But anyhow I'm glad things are a lot better for you now, and it does look like congestion in your area is actually in the same ballpark as mine; I was getting the same speeds as you while previously on 10mb, and now on 4x bonded channels ~25-35mbps is what it'll hit most days during peak times.

Re: Terrible performance Leicester (LE3)
 

What I found odd about this is every speedtest is exactly the same result, ftp or speedtest.net, congestion will normally show some variation. But its the same on other pc so it is probably congestion.

yeah even with this slow down as long as it doesnt start declining again its a lot better than without bonding. If it falls below 27mbit I will then push the CEO office on it again so they keep been pushed and not allowed to think things are ok (27mbit been the magic 90% expected performance). Although as far as I know some kind of upgrade is still scheduled in march.

Re: Terrible performance Leicester (LE3)
 

speeds back up to 30mbit now.

Re: Terrible performance Leicester (LE3)
 

Sorry, deleted my last post as it was intended for the galway thread, I posted in the wrong place.

Re: Terrible performance Leicester (LE3)
 

yeah it made me post some stuff in wrong place also, editing now.

Re: Terrible performance Leicester (LE3)
 

Mine's at a fairly resonably 46.5 today:

https://www.cableforum.co.uk/images/...011/02/110.png

Funny how our two connections seem to be behaving in exactly the same pattern despite being several hundred miles apart :dozey:

Re: Terrible performance Leicester (LE3)
 

Purely coincidental nothing more.;)

Re: Terrible performance Leicester (LE3)
 

Actually it's not coincidence, there's a reason and a cause for everything, even if you're not aware of it ;)

Re: Terrible performance Leicester (LE3)
 

I am seeing affects on browsing now and from what I can see all my traffic going through VM's telehouse link has packetloss.

0.28meg down on london speedtest and 29meg down on milton keynes. 30meg on ftp in europe.

---------- Post added at 17:24 ---------- Previous post was at 17:17 ----------

seems all back to normal now except speeds down to 28 again and speedio still flaky. I think speedio messed up ddwrt and made it affect other locations until its congestion cache expired in the routing table.

Re: Terrible performance Leicester (LE3)
 

Cant seem to stay connected for more than 20 minutes at the moment, have to reboot modem to get back online.
Been happening all weekend.
Is legacy this bad?

Re: Terrible performance Leicester (LE3)
 

I never had reboots on legacy (apart from when I signed up) but it had so many stalls of throughput it was in affect a dropout.

Re: Terrible performance Leicester (LE3)
 

yes same thing, needs reboot to get back.

---------- Post added at 21:50 ---------- Previous post was at 20:56 ----------

Looks like the reboots has just killed my router!

Just stuck with the WPS button lit all the time. Wont respond to the reset button at all.

This just gets better and better!!!

Chrysalis can I borrow your old router till I get a new one???