Re: VIP/VIP+ New and Improved VIP Package
 

Obviously you must be receiving a discount on your bill already ryan hence the loyalty bonus, I'm just wondering what you feel VM should offer the two sky sports HD channels to you for? taking into account that the price VM have to pay Sky £5.50ishpm.

Re: VIP/VIP+ New and Improved VIP Package
 

Emirates Cup - Sky Sports HD3.........

Re: VIP/VIP+ New and Improved VIP Package
 

Did the sums and from tonight I'll save money on VIP, as paying less on phone bill, plus getting all movies. Also by dropping picture box, I'll only have to pay £2 extra for Sky movies and sports HD. So for me any improvements to VIP will be an added bonus.

Re: VIP/VIP+ New and Improved VIP Package
 

Coventry vs Derby - Sky Sports HD3 :erm:;)

Re: VIP/VIP+ New and Improved VIP Package
 

Arsenal,Celtic,Lyon and AC Milan....whatever.

The point I was feebly attempting to make is - we pay £7 for SSHD 1&2 - what's to stop them putting fings on SSHD 3&4 like the example above.

Obvs not Cov - no-one in their right mind would want to watch Cov.

UTV.

Re: VIP/VIP+ New and Improved VIP Package
 

I am currenty on the ViP package paying £89.50 per month, building the same package from "build a bundle" comes in a £1 per month cheaper,

:confused:

Sent an e-mail to CEO explaining that after being a ViP customer for several years I was dissapointed in the current package and even more dissapointed in being asked to pay an extra £7 pounds (per box) for access to the Sky HD package.

Got a phone call 2 Hrs after e-mail sent offering same 6 month free package as detailed many time before on this thread. I indicated that I wasn't happy to have to be tied in to a package that has no value for money and was considering other packages on Virgin, but indicated I wait in eager anticipation on what Virgin will come up with for their revamped ViP package.

I explained that when I took out the ViP package it was the top speed BB and biggest bundles and was cheaper than building up seperatley but this is not now the case. The Virgin rep hadn't heard that it was cheaper to build the bundle than on th ViP package, but did promise to look in to it.

Another complaint made is that they will not supply me a new V HD box to replace the standard digital box we have upstairs unless it breaks and will not supply me a router as advertised for new customers. It appears that they give more deals to new customers than those who have been with Telewest / Virgin for 12 + years.

Re: VIP/VIP+ New and Improved VIP Package
 

doesn't matter anyway we wont have the hd channels till after the emirates cup I do believe though they was going to be on sky sports 2/hd2 only a few days ago strange why they would move it.

Re: VIP/VIP+ New and Improved VIP Package
 

I make it £91 a month to build your own vip?
But it does seem unfair that old customers dont get the same perks as the new ones with the hd box and the n router!

Re: VIP/VIP+ New and Improved VIP Package
 

How did you come about the £91?

Re: VIP/VIP+ New and Improved VIP Package
 

XL everything + Sports + Movies + V+ on bundle builder comes to £73.51 + £11.99 line rental, which is £85.50, plus £5.50 multiroom is £91. But then you have to add talk international + talk mobile (£1.50 each) which is another £3, taking it up to £94.

Re: VIP/VIP+ New and Improved VIP Package
 

Sorry, I thought you got the extra box with the XL TV package as well.

Just looked at recent bill and it appears that I am being charged £92.49 for my package? I will give them a call to ask why the Vip Package is advertised at £89.50.

Re: VIP/VIP+ New and Improved VIP Package
 

There's a thread about this on the Billing forum, I'm in the same boat and all CS say is £92.49 is the correct price and the price on the website is for new customers only. I sent a complaint that the website says it's for existing customers as well, still awaiting a reply (4 days now).

As previous a poster has said, it's not great service looking after you long standing customers when they won't give you the same hardware as new. We are also without the 2nd room HD box / new router and have been paying the full advertised price for our services for 10 years.

Re: VIP/VIP+ New and Improved VIP Package
 

No control over? VM and Sky made a deal and guess who got mugged off?

Re: VIP/VIP+ New and Improved VIP Package
 

I had a similar problem at the weekend. I'm on triple XL with two V+ boxes. Whilst checking for someone else, I found that i was paying £1.50 more than the advertised price on the website.

I rang CS, who said that the web price was different to non website bought packages. I don't think you could buy via the web when I joined, years ago!

I said that was a load of rubish and Virgin promise to treat their exhisting customers the same as new ones. I asked to speak to a manager and she talked to the Manage and wouldn't put me through. The Manager said, via the Cs rep that I would have to contact head office. I asked for the managers name so I could quote it in the head office email and she refused to give it. They then said that £1.50 wasn't that much anyway! The principle of the thing got to me then and i asked to be put through to retentions.

The retentions guy asked me if I was after a discount. I told him I wasn't --- I just wanted to pay the price advertised on the website. To me that was fair. I also told him how dissatisfied i was with CS.

He then, straight away, offered me £9/month off my bill with a new 12 month contract. I've been a customer for around thirteen years and he said to always come straight through to retentions if there are any problems as they would always sort it out, particularly for long term customers.

It worked well for me!

Re: VIP/VIP+ New and Improved VIP Package
 

agree here :p:

Re: VIP/VIP+ New and Improved VIP Package
 

Called the CS and hit buttons asking to get through to "Customer wishing to leave". Guy at the end of the phone explained I was paying more because I had a extra box. I explained to him that the web site advertised extra box free with ViP package, after short conversation he agreed drop my package down to the £89.50.

Had several dealings with VM over the last few days and if you call earlier in the day you may be lucky to get through to the UK call centre and if you are unlucky you will get the overseas call centre (India or some where similar). UK Call centre Team very helpful but the overseas team where hopeless.

Re: VIP/VIP+ New and Improved VIP Package
 

Diane from CEO office is now saying the new VIP package details will be out in "early 2011" - so nothing this year then :td:

Also confirms "we are looking to see what we can do for our VIP customers when we launch the HD channels in August" - could this be a £7 per month credit for all ? August is next week so, in thery, not long to wait to find out.

Re: VIP/VIP+ New and Improved VIP Package
 

If they had any intentions of giving the VIP customers free Sky Premium HD then they would have done so when pre-orders started, not when they launch.

Re: VIP/VIP+ New and Improved VIP Package
 

great, so now a six month wait for a new revamped package.
i guess this means no tivo boxes for us vip customers

Re: VIP/VIP+ New and Improved VIP Package
 

So has anyone heard back from the CEO's office since last week ???

they havent exactly got long to sort things now but I havent had any further contact from them yet and the £7 discount/free Sky HD for VIPers ...

not quite as prompt as they were with the original contact and no delivery on firm offers yet so they cutting it fine...

Cozzy

Re: VIP/VIP+ New and Improved VIP Package
 

they told me to ring on the 2nd august. I believe most was told that.

Re: VIP/VIP+ New and Improved VIP Package
 

I was told they would contact me, we'll see. I emailed Diane the other day, and she said they were still waiting for the codes.

Re: VIP/VIP+ New and Improved VIP Package
 

I emailed and receivied a reply but nothing about a discount,will wait for the 1st bill to see what happens

Re: VIP/VIP+ New and Improved VIP Package
 

I have not heard either - but not sure if it means anything - but on the tv guide the channels names are not greyed out but are in white text. Does this mean that I am subscribed. I only say this because other channels that I don't subscribe to appear in grey text. Anybody know for certain?

Re: VIP/VIP+ New and Improved VIP Package
 

Heard back today to say will get HD Sky channels from Monday and a £7 discount on my bill for 6 months, but had to agree to new 12 month contract.
VIP new bundle should be sorted by the end of 6 months.

Re: VIP/VIP+ New and Improved VIP Package
 

Everyone can view the channels at the moment, as they are just showing a slate on how to upgrade. Anyone who hasn't subscribed will not be able to view them from Monday.

Re: VIP/VIP+ New and Improved VIP Package
 

Just received a call from Virgin saying everything will be done for me.

Re: VIP/VIP+ New and Improved VIP Package
 

You can tell if you are subscribed if you did what I did. I looked at dates after the launch and I was able to put movies on record but when i tried to do that with channels I am not subscribed to it wouldn't let me put them on record, so if you can put programmes on record then you are subscribed. I hope this makes sense! Greg

Re: VIP/VIP+ New and Improved VIP Package
 

Just had the following email:

Hi Ian

Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package.

We are currently re-evaluating our whole VIP package but this can take some time but by early 2011 we'll be able to let you know what the changes will be. In the meantime we are pleased to let you know that if you want the HD channels adding to your account we will manually discount the charge, so it's free for the next 6 months.

We really appreciate your feedback about the new HD channels, and we hope you're really happy about the outcome.

Just so you know the changes will be shown on your bill as a £7.00 charge for the HD channels, there will also be a £7.00 discount showing under refunds and adjustments.

If you agree to this discount, you will be entering a new 12 month contract. Can you please reply to this e-mail advising me if you wish for me to action the changes on your account. Also please could you include your account information as this was not included in your original complaint.

You can contact my office between 9.00 am – 17.00 pm if you have any further questions regarding this.

Kind regards

Diane

Re: VIP/VIP+ New and Improved VIP Package
 

^^^^ just had the same email

Re: VIP/VIP+ New and Improved VIP Package
 

Me too. Hopefully this will be in place for the channel launches on Monday then.

Re: VIP/VIP+ New and Improved VIP Package
 

same Email from Diane came to me a few minutes ago

Re: VIP/VIP+ New and Improved VIP Package
 

Not sure, on replying I got an out of office notification that she's not back until the 9th August. Hope she has someone else checking her emails whilst she's on her training :)

Re: VIP/VIP+ New and Improved VIP Package
 

I got the same email too a couple hours ago, have replied by email and signed up as I dont intend leaving anytime soon so a new contract is not a problem for me.

I also suggested they carry out a survey of VIPers to get a broader range of opinions other than all from forums.

No complaints from me on VM's handling of this and fingers crossed the revamp really will be worth the wait.

:)

Cozzy

Edit: Just got the same reply back .. Out of office on training next week ... may need to phone instead if things arent done Monday

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package.
The great news is that the HD channels will be included in your VIP package, so you'll be able to enjoy them for no extra cost*. You don't have to do anything as we will automatically add the channels for you.
We really appreciate your feedback about the new HD channels, and we hope you're really happy about the outcome.
You can contact my office on <Edit Rob - Number deleted at request of VM - this is not a customer facing number and should not be published> between 9.00 am – 17.00 pm if you have any further questions regarding this.
Just so you know the changes will be shown on your bill as a £7.00 charge for the HD channels, there will also be a £7.00 discount showing under refunds and adjustments.
Kind regards
Diane



This is the one i had no mention about new contract and word a bit different
are you already on vip package

---------- Post added at 14:51 ---------- Previous post was at 14:47 ----------

i got the out of office one

Re: VIP/VIP+ New and Improved VIP Package
 

Yep, already on the VIP package.

Re: VIP/VIP+ New and Improved VIP Package
 

Got our email :D

Re: VIP/VIP+ New and Improved VIP Package
 

So do all of us on V.I.P get these channels as a gesture? Or do we have to email Diane to get them?

Re: VIP/VIP+ New and Improved VIP Package
 

suggest you contact Diane. She is definitely working today as have just had an email exchange with her

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks Physci, have you got the email address to hand?

Re: VIP/VIP+ New and Improved VIP Package
 

Could someone point me in the direction of where to find the email address please?

Re: VIP/VIP+ New and Improved VIP Package
 

Re: VIP/VIP+ New and Improved VIP Package
 

If you email neil.berkett@virginmedia.co.uk about this, your case will be assigned to Diane or one of her colleagues.

I don't think it's a good idea to post Diane's email address or phone number on here without her permission.

Re: VIP/VIP+ New and Improved VIP Package
 

[QUOTE=cwj2008;35065355]Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package.
The great news is that the HD channels will be included in your VIP package, so you'll be able to enjoy them for no extra cost*. You don't have to do anything as we will automatically add the channels for you.
We really appreciate your feedback about the new HD channels, and we hope you're really happy about the outcome.
You can contact my office between 9.00 am – 17.00 pm if you have any further questions regarding this.
Just so you know the changes will be shown on your bill as a £7.00 charge for the HD channels, there will also be a £7.00 discount showing under refunds and adjustments.
Kind regards
Diane



This is the one i had no mention about new contract and word a bit different
are you already on vip package

---------- Post added at 14:51 ---------- Previous post was at 14:47 ----------


This confuses me IF TRUE.

Diane is saying that the HD channels WILL be included in the VIP package at no extra cost* (no idea what the * represents).

If this is the case why do we have to chase her to get the £7 credit now and why the 12 month contract?

Re: VIP/VIP+ New and Improved VIP Package
 

[QUOTE=The Yank;35065370]I just contacted the chief Execs office to clarify my position as I had not heard anything since my phone call with Diane on 20th July and was told that the Sky HD channels would be added for no extra charge, they have all the details of people who have contacted them about this.
I shall wait with baited breath.;)

Re: VIP/VIP+ New and Improved VIP Package
 

summary of emails between me (Brain!) and Diane not sure about applies to only one HD and one standard



Hi Brain
Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package.
We are currently re-evaluating our whole VIP package but this can take some time but by early 2011 we'll be able to let you know what the changes will be. In the meantime we are pleased to let you know that if you want the HD channels adding to your account we will manually discount the charge, so it's free for the next 6 months.
We really appreciate your feedback about the new HD channels, and we hope you're really happy about the outcome.
Just so you know the changes will be shown on your bill as a £7.00 charge for the HD channels, there will also be a £7.00 discount showing under refunds and adjustments.
If you agree to this discount, you will be entering a new 12 month contract. Can you please reply to this e-mail advising me if you wish for me to action the changes on your account.

Kind regards
Diane

Diane

I confirm that I wish to take up the new HD channels discounted for 6 Months and I will be entering a new 12 month contract,and as I have 2 boxes take it the discount will apply to both boxes

thks


Hi Brain

The discount is only for 1 of your boxes as the VIP bundle is only 1 HD box and 1 standard box. If you have more boxes you can add the HD but there will be the £7.00 charge.

Thanks Diane

Re: VIP/VIP+ New and Improved VIP Package
 

Sent you PM (prob a breach of forum rules to post personal VM email address here)

Re: VIP/VIP+ New and Improved VIP Package
 

Re: VIP/VIP+ New and Improved VIP Package
 

Diane is not working today,had a out of office email from her,spoke to someone elso on the number quoted and was told the channels will be added manually starting from monday in the order that the channels were ordered and could take 3 days!


Nuff said

:shocked:

Re: VIP/VIP+ New and Improved VIP Package
 

Do you have permission of the e-mail recipient to pass on their e-mail address like that? If not then you should not be passing anything on, even in private message.

Re: VIP/VIP+ New and Improved VIP Package
 

Sorry didn't mean to cause a fuss I now have the email address and I didn't ask for it to be put here anyway I asked if anyone to point me in the direction of where I could find it.

Re: VIP/VIP+ New and Improved VIP Package
 

Sorry

Re: VIP/VIP+ New and Improved VIP Package
 

I had the same email about the £7 discount and the 12 month contract. I replied asking if

1) as I'm entering a new 12 month contract will the price be the same as new customers. i.e. £82.50 for 6 months then £89.50.

2) Why is it a new 12 month contract as premium channels only normally need to be kept for 30 days?

No reply yet.

Re: VIP/VIP+ New and Improved VIP Package
 

Some people are never happy! So they offer to give you the HD channels free and then you ask for another discount? If I was Virgin Media, I'd tell some people where to go.

Surely the new customers would be paying the £7 anyway, bringing their price to the same as yours?

Re: VIP/VIP+ New and Improved VIP Package
 

But it's not though is it! It's £91.49 not £89.50. I'm not asking for another discount, I'm asking for consistency.

Re: VIP/VIP+ New and Improved VIP Package
 

My last bill was £88.99 and that includes £2.00 for caller ID. It was broken down as follows:

Main services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd) £61.49

Description Date/period Amount

Line Rental 13 July - 12 August £11.99
Talk International 13 July - 12 August £1.50
Talk Mobile 13 July - 12 August £1.50
Talk Unlimited 13 July - 12 August £7.95
Calldispl 13 July - 12 August £2.00
TV Size: X L 13 July - 12 August £24.50
1 Additional V Box 13 July - 12 August £15.00
V+ HD Box 13 July - 12 August £10.00

TV Size: XL & ADD V Box Discount 13 July - 12 August £-15.00
Phone, TV & BB Saving 13 July - 12 August £-34.95
Broadband Size: X L 13 July - 12 August £37.00

Premium TV channels (Provided by Virgin Media Entertainment) £27.50
Description Date/period Amount
Movies4,Movies5,Sports1,Sports2 13 July - 12 August £27.50

Not sure how you get to £91.49.

Re: VIP/VIP+ New and Improved VIP Package
 

I agree with anap.

we as customers should always push for the best deal possible, even if it does look unreasonable.

Put it this way.. how many of us would walk into a furniture store, and pay the cash price for a new sofa, without even trying to haggle?

---------- Post added at 11:58 ---------- Previous post was at 11:49 ----------

This is my bill.

Advance charges. - £97.49

Main Services (Provided by virgin media Ltd or Virgin Media Payments Ltd) £69.99

Telephone Line Rental - £11.99
Payment Handling Charge - £5.00
Talk International - £1.50
Talk Unlimited - £7.95
Talk Mobile - £1.50
TV Size XL - £24.50
1 Additional V Box - £15.00
V+ HD Box - £10.00
Add Set Box(es) Discount - -£9.50
Phone, TV & B B Saving - -£34.95
Broadband Size XL - £37.00

Premium TV Channels - £27.50
Skymovie 2, SkyMovie 1, Sports 1 - £27.50
Sports 2 - £0.00

all that comes to £97.49pm, and if i payed by direct debit i'd be paying £92.49pm

Re: VIP/VIP+ New and Improved VIP Package
 

The difference is in the discount for the additional set top box, mine is £15 and yours is £9.50. Weird.

Re: VIP/VIP+ New and Improved VIP Package
 

And £1 off for paperless billing gets you to my £91.49.

Re: VIP/VIP+ New and Improved VIP Package
 

The £9.50 discount is the normal one, not sure why you've got extra there. £92.49 is what I'm paying.

Don't think you get a discount for paperless billing, don't they just charge you extra if you want a paper bill?

Re: VIP/VIP+ New and Improved VIP Package
 

Other charges £-1.00
Charges and credits (Provided by Virgin Media Ltd) £-1.00

DescriptionDate/periodAmount E Bill Discount 02 August - 01 September £-1.00

I get £1 ebill discount!

The new customer price is £89.50 which doesn't include 99p extra line rental, £1.50 extra XL TV, 50p extra extra box charge and -£1 ebill discount!

Re: VIP/VIP+ New and Improved VIP Package
 

So new customers pay £88.50 and long term loyal customers pay £92.49?

Re: VIP/VIP+ New and Improved VIP Package
 

Couple of years back, around xmas time. Virgin Media stated that existing customers would get the same deals as new customers. They said a lot of other things as well, but they've not even tried to keep that promise at all!!

Does anyone remember that?

Re: VIP/VIP+ New and Improved VIP Package
 

Same thing happens with sky,Im paying £24.25 per month for sky world for 12 month.Whilst my brother who as been with then over 15 years is paying £58.50,When quierd it they said that is a special price for VM customers returning to sky.He as now cancelled and moved to VM and is constantly getting calls and letters trying to get him back:dozey:

Re: VIP/VIP+ New and Improved VIP Package
 

The thing is, I can accept a new customer getting several months at a discounted price. However when this period is over and they go up to standard prices, I'd expect those standard prices to be the same for everyone. That doesn't appear to be the case with the VIP pack. The new customer offer is £82.50 for 6 months, which then increases to the "standard" price of £89.50 (plus seemingly an extra £1 off for e-billing, taking it to £88.50). A long term customer with e-billing seems to be paying £92.49? This doesn't seem right to me.

---------- Post added at 20:09 ---------- Previous post was at 20:07 ----------

http://www.virginmediapeople.com/nps/offers.html

Re: VIP/VIP+ New and Improved VIP Package
 

Do agree with you matey,VM do need a restructure of prices and bundles.Which they are doing with the VIP package,It is crazy how everyone is paying different prices for same products.But as stated above the same thing is happening at SKY

Re: VIP/VIP+ New and Improved VIP Package
 

Hehe, I am considering acting on this considering I am a VIPer with two V+ boxes and 50Mbit.

However coming to think of it, I would like to upgrade to their 100Mbit when that goes live. This makes me wonder what is best to do. I know I am out of the 12 months for everything and will definitely be calling retentions.

I just wonder what is the best to do considering I want the new channels, but also the new speed coming out later this year.

Any advice on how I could approach this would be greatly appreciated.

Re: VIP/VIP+ New and Improved VIP Package
 

I can see the 50mb joining the VIP Package but not the 100mb, you would have to pay extra for 100mb.

100mb is only the start with the future BB and TV service been linked all fututre TV will be streamed via BB and not via satalite and so on.

---------- Post added at 23:04 ---------- Previous post was at 23:03 ----------

So stay and wait for the new TIVO and VIP package coming within the next 3-6 mths.

Re: VIP/VIP+ New and Improved VIP Package
 

Yeah, I am not too concerned about paying extra for the 100Mbit, however we want to get the new channels, and considering we are out of the 12 month contract I am considering retentions. I don't want to call tomorrow and change it, if it means 3 months down the line the VIP packs change and I am stuck within a 12 month contract for the new channels.

Re: VIP/VIP+ New and Improved VIP Package
 

If VIP changes then surely your package will change with it!

Re: VIP/VIP+ New and Improved VIP Package
 

You would hope so.

Re: VIP/VIP+ New and Improved VIP Package
 

I remember asking a little ago if it was correct that new VIPers ultimately paid £4pm less £88.50pm after their initial discount ran out, whilst the likes of customers who have been on VIP for years were paying £92.49pm.
I was told by VM CS posters that this was not the case and that everybody new or old pays £92.49pm after initial discounts, I really don't know what to believe anymore.:shrug:

Re: VIP/VIP+ New and Improved VIP Package
 

Anyone who replied to the CEO office email over the weekend got the channels yet?

Re: VIP/VIP+ New and Improved VIP Package
 

No not as yet - hopefully won't be too long to wait.

Re: VIP/VIP+ New and Improved VIP Package
 

Nothing here yet.

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks guys, just like to make sure I'm not missing out :D

Re: VIP/VIP+ New and Improved VIP Package
 

Hi

My VIP bill reads:-

Telephone Rental = £ 11.99
Talk Unlimited = £ 7.95
TV size XL ( Less Loyalty Discount) = £ 2.00
Broadband XL ( less ebilling discount) = £ 36.00
Sky Package ( Movies + Sports) = £ 27.50
HD Sky package = £ 7.00

Is it worth trying for a bit more discount with VIP package maybe getting some extra recongnition at last?

Regards

Total = £ 92.44

Re: VIP/VIP+ New and Improved VIP Package
 

Just had engineer here replacing our V+box with a new shiny samsung (nice box) and he does not know why we do not have the HD channels on yet. He phoned Virgin and they said it was on my account and will be on sometime in the next 24 hours and then phoned another engineer who said he was testing the channels and they are working fine, so he said give it 3 hours and phone customer services

Re: VIP/VIP+ New and Improved VIP Package
 

Call me picky but VIP+?!

You are either a VIP or not.

Anyways, with all discounts etc taken into consideration, my bill is 87.99 exc call charges and I have 20mb, SS and SM.

Regards

Re: VIP/VIP+ New and Improved VIP Package
 

I have the channels in Stockport. had them since I got up this morning.

Re: VIP/VIP+ New and Improved VIP Package
 

VIP in Virgin-speak stands for "Very Impressive Package".

Re: VIP/VIP+ New and Improved VIP Package
 

It's "Very Impressive Package" not "Very Important Person" :)

IF they did do a VIP+ then it's just more choice.. pay a little more and get more :)

Re: VIP/VIP+ New and Improved VIP Package
 

Definitely worth ringing up. My bill went up to around £92, rang up retentions and its now down to £83, thats for XL, broadband 20MB, talk unlimited and Sky Sports/Movies. Not sure how they did it but worth ringing up.

Re: VIP/VIP+ New and Improved VIP Package
 

Well thats just silly...LMAO Only Virgin would try and reinvent a well established acronym...

If they did offer more choice that would be cool. I could pay more for even more services that do not work properly LOL

Kidding.....:erm:

Re: VIP/VIP+ New and Improved VIP Package
 

So did anyone who has had the VIP discount / free Sky HD for 6 months actually got it yet ...

my HD channels still greyed out and reporting unsubscribed here in Plymouth

Never got any reply from the offer acceptance email I sent on Saturday so not got a clue if/when things get changed for the VIP offer peeps

Cozzy

Re: VIP/VIP+ New and Improved VIP Package
 

I am watching Sky Movies HD right now (Castaway)and had them all day.

Re: VIP/VIP+ New and Improved VIP Package
 

Still not receiving Sky Sports and Movies HD channels, in Stevenage area, despite confirmation e-mail from Diane Craig on 30/7 stating they would be appearing on my next bill charged at £7 then with a £7 discount. Anybody in the area actually getting the new HD channels ?

Re: VIP/VIP+ New and Improved VIP Package
 

I'm in the same boat as you Cozzy, at least when I left for work this morning.

Re: VIP/VIP+ New and Improved VIP Package
 

No Hd channels yet did get a reply from the offer acceptance, but only because I queried if it will be for both boxes and was told no,have spoken to CS and was told will get them sometime today

Re: VIP/VIP+ New and Improved VIP Package
 

Mine just kicked in .. strange as Internet went down at the same time for a min or two ... but no loss of TV ...

so for those still wondering .. things do happen on VM ........... eventually :)

Re: VIP/VIP+ New and Improved VIP Package
 

Hi Guys & Gals
Just to let you know, Phoned CEO's office this morning, asked about £7.00 discount ( thanks to the forum) for HD package as I am on VIP, was told told, off course sir, went live about 1 hr ago, was also told only for 6months as new packages due , no mention of 12 month contract
All I can say , excellent service!!
I have been with cable since its start in SE London and can say that when you get all the crease ironed out it is great, ( so long as you don'nt have to talk to the sub continent)
N

Re: VIP/VIP+ New and Improved VIP Package
 

Can any one give me any pointers of how to approach this, I as many of yourselves don't like how we have to pay more when we are on a package that is supposed to include everything.

Re: VIP/VIP+ New and Improved VIP Package
 

Hi all,

I have read the thread with interest and have the following to say:

I been a VIP customer since the V+ box was introduced and was suitably impressed with the package - especially as the broadband was routinely upgraded to match the fastest that VM offered - until 50MB came out.

I currently pay £93.74 service charges as follows:

Telephone Rental £11.99
Talk International £1.50
Talk Mobile £1.50
Talk Unlimited £7.95
TV XL £24.50
Additional V Box £15.00
V+ HD Box £10.00
Add STB Disc. -£9.50
Phone, TV, BB Saving -£34.95
BB XL £37.00
Paper Bill Charge £1.25

Movies & Sports £27.50

I have now removed the Paper Billing, but this still puts me at £92.49 - £3/month dearer than a new customer (after their initial period runs out).

Armed with the information from this thread, I used the customer contact email page and ask the question about being overcharged and also about the £7 discount for VIP customers for teh Sky HD channels. Here are the [editied] replies to my queries:

Thanks for your e-mail to Virgin Media about the charges applied to your account for the VIP package.

We are sorry you feel you've been overcharged for your services.

No explanation or indication that the guy had actually looked into this...

We are sorry to inform you that the £7.00 discount for VIP customers subscribing to the Sky Premium channels in HD is not available. You can view the Sky Sports and Movies collection in HD for a monthly charge of £7.00 per box.

This seems to contradict what others have been told in this thread.

I think my next step will be to try a phone call to customer services and failing that an email to Neil Berkett...any advice anyone?

Re: VIP/VIP+ New and Improved VIP Package
 

HI I and many others are receiving the discount. Go straight to the top and email Neil Burkett's Office like all of us others did and you will get the discount.

Re: VIP/VIP+ New and Improved VIP Package
 

The VIP customers have got the discount by emailing Neil Berkett, not by contacting CS.

I would do it that way.

Re: VIP/VIP+ New and Improved VIP Package
 

Gone straight for the email - thanks guys, I wait with baited breath for a response!

Re: VIP/VIP+ New and Improved VIP Package
 

wow... you don't post much Ed! :D

Re: VIP/VIP+ New and Improved VIP Package
 

Just got home from work and HD Sports and Movies all present and correct, nice one VM.

Re: VIP/VIP+ New and Improved VIP Package
 

Well I just called up and found out I am no longer in a 12 month contract. I also found out the Sky HD Channels are on a 30 day rolling contract not 12 months. So once these new VIP packages are launched I will see how it works out from there.

Re: VIP/VIP+ New and Improved VIP Package
 

I phoned retentions this morning and they gave me £9.05 discount! Now paying £87.94 for VIP with an extra V Box with a new 12 month contract. I'm still waiting for the HD channels to kick in though!