Re: Virgin launch Customer Forum
 

I see your point, buggery! Oh well :D

Re: Virgin launch Customer Forum
 

At least you have a source of good information here to post from on to that site, so you can be our Point of Contact.[img]Download Failed (1)[/img]

Re: Virgin launch Customer Forum
 

Deal :D

Re: Virgin launch Customer Forum
 

Or, he could simply keep posting links to relevant threads on here. :D We have about six years' worth by now. It'll be a long time before the Virgin forum builds up a knowledgebase anything like that.

Re: Virgin launch Customer Forum
 

I thought of that but wondered how long they would they allow that to happen as they may look upon it as a form of advertising.

Re: Virgin launch Customer Forum
 

Guys - as much as I am honoured that you prefer our site over another one - As I said earlier in the thread - I would rather not go back to the old days of having a 'them' and 'us' situation and one site and its users having a slanging match with another sites users.

Least we can do is to give the site a chance - it's in its very early stages.

Re: Virgin launch Customer Forum
 

I am happy to wait and see how it grows but I will never visit it or post on it due to a question of trusting them and I certainly do not.

Re: Virgin launch Customer Forum
 

I agree with Mick on this one :D :D

Re: Virgin launch Customer Forum
 

MMMmmm I have signed up. We shall see :)

Re: Virgin launch Customer Forum
 

Ditto

Re: Virgin launch Customer Forum
 

I love it when VM staff are so worried that they can not possibly post on the VM forum without somehow saying something that could get them in trouble or put their jobs at risk. Shows a great deal of faith in the company they work for :)

Re: Virgin launch Customer Forum
 

They may have good reason. Back in the .com days when NTL owned it even I was told by several people not to post on it, despite it being public knowledge that I was a mod on there. Some members of management tried to take action against me until they received specific instructions from NTL HQ to allow me to get on with the site. Watching them get frustrated and being able to do nothing about it was extremely satisfying :D

Re: Virgin launch Customer Forum
 

If members only offer help and do not whistle blow or slag off the company what have they got to worry about? It almost sounds like they will find it impossible to post in a positive way about the company they work for lol

Re: Virgin launch Customer Forum
 

I have no such worries lol

Re: Virgin launch Customer Forum
 

yeah I have seen you doing a sterling job over there :tu: I should have said some staff :)

Re: Virgin launch Customer Forum
 

I have never ever posted negatively about the company I work for and nor would I have any reason to, if I did then why would I still be working for them.

I enjoy coming to this forum and others in my spare time to try and help people or read various posts on varied subjects, but I know that the is at least one company plant on here who has an hidden agenda against staff posters.

If Virginmedia can start a forum of their own to try and emulate the many varied forums already in existence you would expect them to welcome their own staff posting on there and other forums, but as seen in the post by Russ the is no way I or most of the other staff members on here would trust them to be honest and open and to let us continue to do so with no action taken by management.

Re: Virgin launch Customer Forum
 

loads of people work in jobs they hate and have done for many years

Re: Virgin launch Customer Forum
 

& Frank
& Craig
& Spammer Russ
& Others

Re: Virgin launch Customer Forum
 

I cannot work in a place like that and if I thought that way it would show in my posts;)

Re: Virgin launch Customer Forum
 

In which case you would be fine posting on the VM forum

Re: Virgin launch Customer Forum
 

I would but it is still the question of trusting them who are higher up, I would have to see something in black and white and that is never going to happen.

So would not touch via a dirty stick even via http://www.bypassfirewallnow.com/

Re: Virgin launch Customer Forum
 

but if you said nothing against the company and offered support what would they do to you? the only staff with anything to worry about would be whistle blowers and those who bad mouth the company surely.?

It would hardly be seen as a bringing vm into disrepute if you offer support and champion the company woudl it :)

its like Mr Bossman giving you a verbal warning for being efficient and helpful lol lol

Re: Virgin launch Customer Forum
 

You hear things from people in work about people who have posted all nice and proper and above board and have been dragged over the coals, so not willing to chance it.

Re: Virgin launch Customer Forum
 

fair enough :) their forum is doomed to fail then imo as whats the point if they expect none staff to be able to fully help what a waste of time

Re: Virgin launch Customer Forum
 

No-one I know has heard anything like that

Re: Virgin launch Customer Forum
 

Each time I was warned against posting on .com the same 'reason' was given out - "what does it say about the quality of our own support if our staff have to offer it on other sites".

Their complete inability to spot the irony in those words still makes me smile to this day.

They felt they could not control what I was posting on there and any chance they had to pull me up for the smallest things was seized upon. I'm not saying they would do the same today, bear in mind the name 'nthellworld' isn't as notorious as it used to be.

Re: Virgin launch Customer Forum
 

It's like war over there - people jumping on your throat 24/7 literally - it's hardwork and if it keeps going the way it is, I think VM will cut it out.. possibly..

Re: Virgin launch Customer Forum
 

its also not a hell site is it ;) the whole thing NTHELL is kinda negative to the company from the off. I was never involved in either of the HELL sites apart from lurking this new forum is part of the VM website so even though its hosted abroad has to be seen as official and TBH the support has to be better than ending up talking to someone you can not understand. It is a shame its not more use though as often I see call this or that number . The measures available here through the team should be available there but even easier to access imo

Re: Virgin launch Customer Forum
 

I can remember being strictly instructed NOT to EVER post on nthellworld in any way whatsoever, even from home as a private individual, as the name I was using then (first name plus first letter of surname) could identify me as an employee.

We were all warned we'd be sacked if we did.

Re: Virgin launch Customer Forum
 

Yeah well that attitude has gone from everything that has now been published

If people want to they can say who they are and where they work. Obviously if they do do that there would be an expectation they wouldn't slag off their employer

Also, I have to say I personally have never had any threats made to me by anyone within Virgin about posting on here or other forums

Re: Virgin launch Customer Forum
 

Yeah, Mr Simon Crotnig, we know who you are ... :D

Re: Virgin launch Customer Forum
 

I was just wondering, why on their forum is my username is Bold?

Re: Virgin launch Customer Forum
 

Ben you are happy to trust them, I am not.

---------- Post added at 06:30 ---------- Previous post was at 06:23 ----------

Unless officially sanctioned by upper management I will never post on there because as I have previously stated the is at least one management plant on here and personally would not trust that person as far as I could throw the Isle of Wight.

You do a great job Ben on here and on all the other forums you are a member of, keep up the good work.:)

Re: Virgin launch Customer Forum
 

It has happened, I know who it happened to as well ;).

My problem with that site is down to trust.

I don't go out of my way to slag off the company i work for and i never will, However if they have done something wrong i will say so. The issue is that if some jumped up power mad person decided they don't like what you have posted and they think you are staff they have access to the ip address of anyone that posts on that forum.

It does not take the brains of an archbishop to associate the ip information of the poster with an account via the tools they have. Then they can drag that person in for a interview without coffee or biscuits to be given a verbal warning NOT to post in that way again or be sacked ;)

Lets take a for instance here.

Lets say Virgin decide tomorrow to switch on the phorm system and they decide that its an opt out. Now that would kick up a massive stink and response from users and staff. What would the position be of a staff person posting on that forum who does not like Phorm and posts against the use of the phorm system. ?????

I dont know why i am being dragged into the thread i dont post there and have never been there so its not a problem to me. Its up to the individual if they wish to post on the other forums, I am happy here and thats that :)

Re: Virgin launch Customer Forum
 

I know you can hold your own matey :) Well made points and understandable situation :) at the end of the day their attitude in the past and as you say you know of a case now means that it is their loss and fair play to you :)

Re: Virgin launch Customer Forum
 

I assumed it indicated you were online?

Re: Virgin launch Customer Forum
 

Nope - i think it's soemthing to do with the kudos

Re: Virgin launch Customer Forum
 

Pot, kettle. Stones in glass houses, etc, etc.

Suggesting that someone who is trying to register a modem and is being walled gardened does this:

which isn't going to work to communicate to the modem as you forgot they need to reboot the modem before it recognises the new device and isn't going to escape them from a walled garden which is telling them to phone VM while simultaneously bleating on here about how clueless people on there are isn't a smart idea.

While we're at it and you've opened yourself up with your complaints copying and pasting the same largely irrelevant troubleshooting stuff isn't being helpful when most of the steps are nothing to do with the issue in hand, actually reading the post and replying with troubleshooting steps that are relevant is.

When someone's connection is dropping traceroutes and pings aren't entirely useful and signal levels and pings aren't really relevant when one device is losing connection to router while another isn't.

Just a suggestion to be more specific rather than copying and pasting the same thing to every single issue that comes up. If people want to go through troubleshooting scripts they have India for that ;)

---------- Post added at 13:20 ---------- Previous post was at 13:15 ----------

It's fairly mild there really, it's just fairly loosely moderated, nothing too scary. Knowing what you are talking about and presenting a solid case goes a long way towards ensuring people can't 'jump on your throat'. Present your points and if people really want to go at it with you that's life. If you know you're correct just let them get on with it.

Re: Virgin launch Customer Forum
 

Wrong.

Frank because he was still in a dispute with his employers ntl couldn't get involved with the initial set-up and Craig had nothing to do with the launch - He had no technical expertise to do anything behind the scenes site wise.

Re: Virgin launch Customer Forum
 

Re: Virgin launch Customer Forum
 

Do I really need that with you around, kind of would hope not.:D

Re: Virgin launch Customer Forum
 

Hi Dad, you're looking well....

Re: Virgin launch Customer Forum
 

Bit of an over the top reaction there me thinks, I wonder why

Re: Virgin launch Customer Forum
 

:clap: Well Said. But probably wasted and he's very thick skinned. :D

Re: Virgin launch Customer Forum
 

That is a much better idea. Kindly don't steal our content and post it over there.

---------- Post added at 16:26 ---------- Previous post was at 16:24 ----------

I heard there was a new policy on the company intranet that specifically allowed activity like that as long you adhere to certain guidelines.

---------- Post added at 16:28 ---------- Previous post was at 16:26 ----------

Hmm that's not illegal... :D

Re: Virgin launch Customer Forum
 

We have an internal forum that is loosely moderated and some good posts are put on there.

If the is such a policy on the intranet then I would be interested in reading it, as I personally would never breach any company confidentiality clauses, also any advice that I post is freely available to anyone that cares to look for it by using any search engine.

Re: Virgin launch Customer Forum
 

Just joined it today, seems ok and looking forward to seeing how it pans out...

Re: Virgin launch Customer Forum
 

http://community.virginmedia.com/

good to see that is happening, but not so good to see it dying on its feet. I wonder how many "lurkers" there are there, and how many people are using it that are forum noobs.

I'm also surprised that apart from the admins there is no formal "VM Employee" status!! That is key to the forum being successful!!

Looking at a lot of posts it seems that there are a couple of VM heavyweights posting but they are getting drowned out.

So I don't quite get it, but I do hope it works.

Re: Virgin launch Customer Forum
 

I gave up on it ages ago

Re: Virgin launch Customer Forum
 

Same here. I found it quite depressing. Kudos to our members who are still trying to help over there though.

Re: Virgin launch Customer Forum
 

You won't be expecting any kudos for "helpful post of the month" then?

Are there any?

The point is, that this is a new route for generalised support with the opportunity of being "official", but it isn't quite getting there.

People should be queueing up to support it, but they aren't.

I wonder why that is the case?

Re: Virgin launch Customer Forum
 

as you can see I do not want to be part of that here why would I want to be part of it there?

Re: Virgin launch Customer Forum
 

Wasn't so loosely moderated when onewayinternet was discussed on there...

---------- Post added at 09:50 ---------- Previous post was at 09:42 ----------

Sadly the main 'heavyweight' Alex Brown is at heart a PR man. He has a long and not very distinguished history of twisting the truth and/or out and out telling porkies, a major case in point being STM which he denied right up until release then wriggled out of through semantics. 'It's not throttling / shaping / whatever it's 'traffic management''....

He also has a tendency to reply where he wishes then disappear if the response isn't what he wants to hear or he doesn't 'get it'.

Case in point: http://community.virginmedia.com/t5/...d-p/229/page/3

Which he certainly doesn't get, Virgin's capacity planning is reactive and has been complicated by the way they deployed DOCSIS 3. Describing it as being some arcane process is nonsense, it simply revolves around the period of time ports spend above certain levels. In addition CNR is not capable of automatically generating new levels of service for customers, all service levels have to be initially manually configured.

Re: Virgin launch Customer Forum
 

AB is a flag waving company man,

He's certainly not a "heavyweight" in the technical sense.

Re: Virgin launch Customer Forum
 

So true, though given his job title one would expect him to be a 'heavyweight' in other ways. 'Product Development Manager' or whatever he is this week.

EDIT:
Senior Product Delivery Manager
Internet Products, Virgin Media

Re: Virgin launch Customer Forum
 

True, although in my experience, being moved into upper management (or any level of management actually) ,even in a technical career, is no guarantee of technical ability.

Re: Virgin launch Customer Forum
 

Oh I totally agree about the technical ability, but being the 'Senior Product Delivery Manager, Internet Products' one would expect him, if he sees fit to interject himself into conversations to not simply wave the company flag and play PR man.

Some slightly more candid conversation than 'we're ace, and doing this might make us less ace' backed up with nonsense or nothing at all would be great you know?

If I want to be told VM are great I'll go and watch their advertisements on You Tube. As it is most communications with VM feel like one long, rolling advert except this advert would be banned by the ASA for its' incredible lack of substance.

Re: Virgin launch Customer Forum
 

Your sig has never been so apt for this Alex Brown. :)

Re: Virgin launch Customer Forum
 

Nah Alex is neither ignorant nor stupid, he just religiously tows the company line with no deviation. The down side of this of course is that he occasionally sticks his neck out and puts himself into conversations with people, such as disputing the existence of STM a few days before release, then has to backtrack with semantics.

More amusing still on this is that Telewest were doing STM for years on selected accounts and Alex would likely have been aware of this and certainly aware of the wider trials of it post-merger.

Re: Virgin launch Customer Forum
 

Sitting in front of a keyboard typing snide remarks about anyone from Virgin Media is all well and good, but is it any surprise that so few of the staff feel inclined to help out when that is the likely result?
*
That is even less likely to happen when someone who is passionate about their product customers and company gets this kind of response.* Alex does a lot of good, quite voluntarily and in his own time.**Where does that get mentioned?
*
I assume he is not the only member of the team?* Where are the rest?

Re: Virgin launch Customer Forum
 

They are hiding behind the * key on your keyboard.

If you, obviously being a VM employee, take the comments so personally I'd recommend you keep away from us scary customers. I merely said Alex tows the company line religiously and has in the past been less than truthful with customers. If I was in any way inaccurate please do inform me how.

Re: Virgin launch Customer Forum
 

@ Broadbandings or anyone in the know..

Do you have any inkling as to who does get paid over there. I assume Mark Wilkin as Forum Manager gets paid something and had assumed that Alex had some form of sweetner considering his being a Mod, spending so much or his work day there and being so visible a VM employee?

On second thoughts I am just being nosey so only answer if it will not get anyone in bother.

Re: Virgin launch Customer Forum
 

Re: Virgin launch Customer Forum
 

Well said Rob M