Re: Free 2 to 10 upgrade
 

I hope I'm being upgraded now.
https://www.cableforum.co.uk/images/...009/05/122.png

Oh now look.
https://www.cableforum.co.uk/images/...009/05/125.png

Re: Free 2 to 10 upgrade
 

Wow, that is slow.

---------- Post added at 02:37 ---------- Previous post was at 02:35 ----------

I understand.

And these spanners do come with these modems that they are sending out, that is for sure, yeah?

---------- Post added at 02:39 ---------- Previous post was at 02:37 ----------

My speed just now is

https://www.cableforum.co.uk/images/...009/05/124.png

---------- Post added at 02:41 ---------- Previous post was at 02:39 ----------

How come it says ISP Telewest Broadband on mine, and yours says Virgin Media?

Re: Free 2 to 10 upgrade
 

That's strange, maybe it's something to do with what datacentre we're both accessing, I do not know though, I'd like to know too, curious now haha.

Re: Free 2 to 10 upgrade
 

Geeee that is slow

https://www.cableforum.co.uk/images/...009/05/123.png

http://speed.io/pics/2000/4499/speed.io.png

Cable Forum Speed Test
Thu, 7 May 2009 02:20:19 UTC

Test 1: 1024K took 4062 ms = 252.1 KB/sec, approx 2077 Kbps, 2.03 Mbps
Test 2: 1024K took 4063 ms = 252 KB/sec, approx 2076 Kbps, 2.03 Mbps
Test 3: 1024K took 4078 ms = 251.1 KB/sec, approx 2069 Kbps, 2.02 Mbps
Test 4: 2048K took 8109 ms = 252.6 KB/sec, approx 2081 Kbps, 2.03 Mbps

Overall Average Speed = approx 2076 Kbps, 2.03 Mbps

Re: Free 2 to 10 upgrade
 

I registered for my upgrade yesterday at 13:00 and then rang to ask when will the speed be updated, I was informed it would take 24 hours, so I hope when i get home from work it'll be sorted.

https://www.cableforum.co.uk/images/...009/05/121.png

Re: Free 2 to 10 upgrade
 

Heres the 2nd official link
https://my.virginmedia.com/dashboard/speedupgrade
It actually tells you to register for your speed increase from 2Mb to 10Mb if you want to in My Virgin Media now

Re: Free 2 to 10 upgrade
 

Thanks for the link, I used it signed in and got this message.

Good news - you've already registered for your broadband upgrade! Why not check out all the other great stuff in My Virgin Media.

So at least I know I registered correctly.

Re: Free 2 to 10 upgrade
 

Bit perturbed to get an email re the upgrade with a link for me to enter my username/password - bad form for VM with all these phishing emails going around.

Also registration doesn't seem to actually do anything apart from tell you that 'your area will be upgraded in the next couple of months' - I already knew that.

Re: Free 2 to 10 upgrade
 

Just a question I have because of the VM customers services insistence on a new 12 month contract. Do they get a commission for getting you to renew the contract (I know lots of Mobile phone companies reward telephone staff if they get you to say yes to a new contract).?

Re: Free 2 to 10 upgrade
 

But it's not a new contract is it?

Re: Free 2 to 10 upgrade
 

The 2-10Mbit change if done through the website it not a new contract.

STB to SACM swaps done correctly are not a new contract

Depending on your services, if you speak to Customer Services and they upgrade you to BB L (instead of registering through the website) then it may be a new contract

---------- Post added at 12:46 ---------- Previous post was at 12:46 ----------

ANY new minimum term has to be told on the phone and will be confirmed in writing

Success
 

I receieved my new modem yesterday after registering for the upgrade (via cs as the website didnt know me!)

Even better, it was configured for 10MB and i got the new speed at once

Fantastic service

Re: Success
 

sounds good. was it easy to install new modem? just replace old one? did you have to call up and quote MAC number?

thanks

Re: Free 2 to 10 upgrade
 

Just rebooted Modem to check & find I have been upgraded to 10Meg. no e-mail or anything else.
Very pleased I changed from Tiscali to Virgin. Great service & speeds.:)

---------- Post added at 14:11 ---------- Previous post was at 14:05 ----------

Re: Success
 

Yes, 5 minutes to plug it in (replacing STB), then a quick call with the MAC, a few reboots and then all was OK

Re: Free 2 to 10 upgrade
 

excellent. i registered last week on my virgin media, but i wonder why some people are being upgraded already when the timetable has not even been announced?

i am still waiting on my new modem...

Re: Free 2 to 10 upgrade
 

I phoned CSC to see wen I am going to be upgraded to the Free 10 Mb upgrade, and I was told that I am on it!

The lad from CSC put me through to Technical Support who sent me to: http://www.virginmedia.com/myvirginmedia/gofaster/

and got the message:

Size: M speed increase - 2Mb to 10Mb
Oops, we're sorry but we can't recognize which broadband package you are on.
If you are a size: M customer ring 0845 4541111* and select option 4 to speak to one of our advisors.
If you're on size: L, XL or XXL broadband just check out My Virgin Media for all your latest news and free stuff!
* For phone charges please visit www.virginmedia.com/callcost
-------------------------
The lad from Technical Support said that a New Cable Modem would be with me by next wednesday, plus he said "your area will be upgraded in the next couple of months"

Both CSC and Technical Support were from England, Both of them were friendly, 2 nise lads I was pleasantly surprised.

Re: Free 2 to 10 upgrade
 

I appear to be upgraded to the 10meg, however this must be a throttle period as you will see by my results.

One thing though, when I click on a download link I appear to be downloading at what I was on before, the upload seems to be working as per upgraded speed, any ideas?

https://www.cableforum.co.uk/images/...009/05/119.png

Re: Free 2 to 10 upgrade
 

I got that message, but when I called customer services I was told I would be upgraded within 24 hours, no mention of modem. I'm using an ambit 250 (ntl: ). :D

Re: Free 2 to 10 upgrade
 

OK spoke to VM again today and was told that I did not need to get my service upgraded as I had already been put on to the 10meg 'M' service. Then the man I spoke to said that he would never book a self install for an upgrade as it could be very difficult (he later said he know nothing about cable as he lived in a non cable area) and so would need an engineer install at £30.00. I said is there no way I could do myself and in the end he agreed to send out a modem self install kit but could not confirm if it would contain a splitter etc.

Re: Free 2 to 10 upgrade
 

I wish I could understand the end piece of this message, you say there is no way you could install yourself, then you end by saying they are sending a self install kit.

Was it that you couldn't do it without the kit, or not at all?

And I wonder why the guy said it would be difficult, as most folks say it's no problem as long as you have the plastic spanner, then again he knew nothing about cable so that perhaps explains it.

---------- Post added at 15:35 ---------- Previous post was at 15:30 ----------

Can someone please explain to me why I am not seeing my file downloads any faster having been upgraded today?

My uploads seem to be faster but not the downloads.

I know I have been upgraded due to the speed test below.

https://www.cableforum.co.uk/images/...009/05/118.png

Re: Free 2 to 10 upgrade
 

Sorry I was in a rush.

To start with he told me that there was no way to do a self install from a STB to a cable modem as it was too difficault, but in the end agreed to send out a self install cable modem. But he said I would most likely have to call back to book an engineer install.

Re: Free 2 to 10 upgrade
 

Ok, I thought it was the cable modem only, yeah, anything involving the STB will require an engineer I would have thought.

Will there be a charge for this call? I would think there shouldn't be because you are not an engineer, and that is what these guys get paid for is it not.

Re: Free 2 to 10 upgrade
 

No need for an engineer, I did the install in under 5 mins with the self install kit (switching from a STB) and then just went through the telephone process to activate - simple!

Re: Free 2 to 10 upgrade
 

If you were to download a file from a hosting service, do you see the transfer speed faster than before?

I use Firefox, and I expected to see faster speeds for download than 200kbps that I had previously.

Or is it the processor power speed that determines this, or is it that I need the newer modem?

Re: Free 2 to 10 upgrade
 

Speeds - Well, I cannot check now, but I got connected at about 9pm last night, and I initially got much worse downloads than previously:mad: - However, after about half an hour I was getting about 6Mb downloads from usenet.

I havent really tested the connection yet, but it is faster - I guess any congestion is more noticeable with the potentially faster speeds (I always got the maximum on the STB till the STM kicked in)

Re: Free 2 to 10 upgrade
 

How do you check on this usenet?

Re: Free 2 to 10 upgrade
 

https://www.cableforum.co.uk/images/...009/05/117.png
I've been upgraded.

Re: Free 2 to 10 upgrade
 

Download a program like Grabit. Set it up and download something.

Re: Free 2 to 10 upgrade
 

Are there any disadvantages too registering for the upgrade. Are those who stay on 2mb likely to pay a lower price eventually ?

thanks

Re: Free 2 to 10 upgrade
 

Those who dont register will still be upgraded later in the year so there are no advantages to not registering as far as I know.

Re: Free 2 to 10 upgrade
 

If they register they get upgraded by the end of July and if they do not register they get upgraded during October.

Re: Free 2 to 10 upgrade
 

Only one big disadvantage, you missed out on the chance to be pre-upgraded. I don't see why you wouldn't want to register now.

Re: Free 2 to 10 upgrade
 

Just thought i also say that i'm now on 10mbit,and this is with my old surfboard 5100i,even though Vm website stated i need the new modem for it,(which i new was total horse biscuit)seeing as i had been on 10mbit before,when it was first introduced !

Guess i'll just let the p.o send the new modem back,return to sender !

---------- Post added at 17:42 ---------- Previous post was at 17:37 ----------

I'm on ubr05.newc

Re: Free 2 to 10 upgrade
 

I think the reason they say you need an upgrade is because they want everyone on the same modems and not because your present modem cant handle it. VM would help themselves a lot more if they viewed their customers as adults and told them the real reason. The idea that we are all yoofs who should hang on every word their `boffins` utter is extremely patronising.

Re: Free 2 to 10 upgrade
 

Just don't complain if at some point Virgin make a technical change and your modem stops working!

If Virgin send you a new modem - use it!

Re: Free 2 to 10 upgrade - Results
 

Just to report all well with the 2 to 10. Up speed is 512K also.. Thanks VM, gonna dump phorm and DPI, leave it to the doughnut!

Now... those caps..... ;-)

Re: Free 2 to 10 upgrade
 

The Post Office will charge for its return and so would UPS who actually deliver it.

Re: Free 2 to 10 upgrade
 

Isn't it also the fact that with these new cm's,that the customer can't log into them and check things out for themselves when their BB service goes tna up,they just have to take VM's word for the fault or not as it has been said .

Re: Free 2 to 10 upgrade
 

No all you do is the following.

Open a browser and in the address bar put or click just the link > http://192.168.100.1/ the password and username are both root if required.

And that works on all modems, try it.

Re: Free 2 to 10 upgrade
 

Just check my Virgin Media says I am M 10mg. Did speed check and is correct. Not received a new modem though or email.

Re: Free 2 to 10 upgrade
 

If only it was that simple ,"DPA and all that",is what i was told in an email response as to why i had to write to VM, a few months back!

As unless "I" , the (deaf) customer could not verify (over the phone)to VM staff (DPA and all that they said) certain security questions,then i would have to write to them ,as they (VM) don't have email facilities to deal with my questions about services that i had or was due to have !

So i know how pointless it would be of me to try and get this new CM's mac address registered :banghead:

Re: Free 2 to 10 upgrade
 

I did post earlier that if you have such a problem you can always have a friend or relative take the call for you and you are there if needed to answer any DPA questions asked, it would take around 5 minutes tops.

Re: Free 2 to 10 upgrade
 

Everyone on the original 2meg will get upgraded by October whether they want it or not with the M package eventually being ditched.;)

Re: Free 2 to 10 upgrade
 

I was sure this was a point raised in vm support newsgoup,the removal of (customers)access to the modems configs/logs,on the new cm's,?

---------- Post added at 18:34 ---------- Previous post was at 18:31 ----------

Been there and tried it buddy!

Also had numerous calls from VM asking to speak to me after the event :o:

Re: Free 2 to 10 upgrade
 

That's strange, My Virgin Media reported I was on the L tariff, even before I called customer services.

Re: Free 2 to 10 upgrade
 

It works in my Ambit 256 and most modems on the network but the is a known issue where some modems config pages show all zeroes, which does not help me do my job when I need you to log in to check the power levels for me.

Re: Free 2 to 10 upgrade
 

Upgraded already lol
https://www.cableforum.co.uk/images/...009/05/114.png

Re: Free 2 to 10 upgrade
 

SNMP access.

http://www.cableforum.co.uk/board/12...ss-page-2.html

Re: Free 2 to 10 upgrade
 

That is because you as a customer do not need that kind of access.

It is bad enough that some people change the default password on the Ambits and then we cannot gain access to the configs because they forgot the password.:D:D:D

Re: Free 2 to 10 upgrade
 

That must be annoying as an employee.
When this occurs what can you do?

Re: Free 2 to 10 upgrade
 

Send a new modem as we need access to the configs.

Re: Free 2 to 10 upgrade
 

If it says your on L and you were previously on M then you have probably gone about the upgrade the wrong way. You have upgraded yourself to L and will pay the L price from your next bill.

Re: Free 2 to 10 upgrade
 

Moldova, are you able to speculate on how the upgrade programe works, areas/timescales etc? It appears looking at the ds forum that only ex-telewest users are being upgraded at the moment. I'm area 26 (ex-ntl) and the upgrade page tells me that my upgrade will be within 2 months.

Re: Free 2 to 10 upgrade
 

It said L before I even called CSC :), I only got acess to My Virgin Media a few days ago and it said L.
The virgin rep I spoke to ~24 hours ago, understood I mean't the free upgrade (extra £2), happing from May and continuing over the summer, he also understood I called because the "upgrade from 2Mb to 10Mb" link wasn't functioning as it returned it didn't recognize my speed.

Oh wow, such a big measure for something so silly someone did, Poor VM.

Re: Free 2 to 10 upgrade
 

The are no timescales given and you are best clicking on the sign up link.

Re: Free 2 to 10 upgrade
 

I'm also an ex-NTL/Virgin customer (area 20) and I have the same issue...


*OFFTOPIC*

Thanx Blotch for letting us know about this forum and topic...


*OFFTOPIC2*
Note, I was discussing this over at this topic:

http://www.avforums.com/forums/virgi...ml#post9460195

Re: Free 2 to 10 upgrade
 

This is a disgrace, VM should be trying their utmost to get these upgrades to everyone fairly irrespective of whether they are xntl or not.

Re: Free 2 to 10 upgrade
 

I'm ex-NTL and I should be upgraded anytime soon, it's almost 24 hours.

Re: Free 2 to 10 upgrade
 

There is also a discussion over on digital spy forum...

http://www.digitalspy.co.uk/forums/s...994648&page=15

Smiler-VM thanks for posting the AV link :tu:

Re: Free 2 to 10 upgrade
 

No Probz! :D

Just hoping to get this problem fixed ASAP!.

Re: Free 2 to 10 upgrade
 

You may be the first ex-ntl (I've heard off across 3 forums) to be upgraded :)

Unless there is anyone here that can confirm they are ex-ntl and have been upgraded already!

Re: Free 2 to 10 upgrade
 

Are you guys not aware of the other usernames and passwords on the Ambits, along with the SNMP read and read/write community strings?

Re: Free 2 to 10 upgrade
 

I've been with NTL all my life :), I should really reboot my modem now to check if the upgrade was successful.

Broadband package: L
Okay, so I've actually been upgraded to the true L and not the M 10Mb, great, thank you, Mr Stupid, misleading Virgin Media employee, who told me he knew I was talking about the free, 2Mb-10Mb, taking place over the summer, migration. :(

Re: Free 2 to 10 upgrade
 

I called them earlier and the person on the other end of the phone told me to dissconnect the modem twice, so I thought I'd give you guys the modems logs which tell you what was happening (it may help with finding out the NTL bugs problem...)

Thu May 07 18:08:39 2009 Thu May 07 18:08:39 2009 Information (7) The s/w filename specified in the config file is the same as ...
Thu May 07 18:08:39 2009 Thu May 07 18:08:39 2009 Information (7) A software upgrade filename was specified in the config file.
Thu May 07 18:08:39 2009 Thu May 07 18:08:39 2009 Information (7) Authorized
Thu May 07 18:08:39 2009 Thu May 07 18:08:39 2009 Information (7) Registration complete!
Thu May 07 18:08:39 2009 Thu May 07 18:08:39 2009 Information (7) We registered with a DOCSIS 1.0 config file!
Thu May 07 18:08:38 2009 Thu May 07 18:08:38 2009 Information (7) Received a REG-RSP message from the CMTS...
Thu May 07 18:08:38 2009 Thu May 07 18:08:38 2009 Information (7) Sending a REG-REQ to the CMTS...
Thu May 07 18:08:38 2009 Thu May 07 18:08:38 2009 Information (7) CableModem SNMP configure complete

Re: Free 2 to 10 upgrade
 

Sorry Smiler I'm not sure what your issue is?

You've been told the upgrade will happen within 2 months, were you ever told it would happen immediately apart from random tech support person who likely won't know?

Your area doesn't have the DOCSIS 3 and 50Mbit upgrade yet I don't think, it'd be insane for VM to upgrade your area until you do.

Re: Free 2 to 10 upgrade
 

Do you get the TV services too?

Just as another twist when I got home from work there was a message left from VM saying that they had checked and there were no self installs from stb to stb + cable modem and an engineer would call next weds to install it but it would be done at no charge!

Wierd they could not just say that too start with.

Re: Free 2 to 10 upgrade
 

So your saying the 2 to 10 upgrade is linked also to the DOCSIS 3 upgrade (I didn't know that). I'll keep checking my modem settings in that case. Thanks.

Re: Free 2 to 10 upgrade
 

In that upgrading hundreds of 2Mbit customers who are sharing 38Mbit to 10Mbit is an incredibly bad idea from the capacity point of view yes. Doing the uplift without the bucket load of extra capacity the DOCSIS 3 upgrade gives is suicidal.

Not that it's impossible of course ;) but with Virgin's average node size it doesn't seem wise to me.

Re: Free 2 to 10 upgrade
 

CSC are no help at all, I need to talk to someone more literate.
BTW, apparently it's impossible to be upgraded until it is done automatically, dumb employees, so illiterate.

Oh wow, Virgin need to sort out their employees, do an IQ test beforehand.
https://www.cableforum.co.uk/images/...009/05/111.png

Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000

Re: Free 2 to 10 upgrade
 

I think that the ex-NTL upgrade may be in the next few days... since the ex-TW upgrade seems to have been today (for the users that have registered anyway...)

*EDIT*

@RandomLocation

I notice that your Ping is high... could you try a different server over at Speedtest.net?

Oh and, is this also your speed test posted at the AVforums?

http://www.speedtest.net/rank/1378437916.png

Re: Free 2 to 10 upgrade
 

https://www.cableforum.co.uk/images/...009/05/110.png
Ex-NTL represent.

Re: Free 2 to 10 upgrade
 

its good to see that an ex-NTL Customer has gotton somewhere... (you have more than double that which most of us have!)

I would be nice to see one of us NTL users to get the 10mb upgrade now though!

Re: Free 2 to 10 upgrade
 

I'm just glad I finally got upgraded after all the trouble I had, mainly with employee illiterateness. They need more literate employees like Moldova that are easy to access. I wonder if my speed will get any better over the newt few days. Also no, that is not my speed posted at AVForums friend :), another lucky customer I think?

Re: Free 2 to 10 upgrade
 

I must have been put on hold 2000 times earlier, and majority of the time, its because they sent me to the wrong team...

So I know what you mean about the Illiterate staff

Re: Free 2 to 10 upgrade
 

One re-directed me to Customer care because they can change my package, and not technical support (Customer care are dealing with the early upgraders, so why was I transferred to technical support to be transferred back?) :D:p:

I spoke too soon.
https://www.cableforum.co.uk/images/...009/05/109.png

Re: Free 2 to 10 upgrade
 

lol


lets just hope that it stays that way.

and congratulations for being one of the first ex-NTL users to get the 2Mb-10Mb upgrade!


I hope that this is a sign that we all should start to see our upgrades over the next few hours!

Re: Free 2 to 10 upgrade
 

Haha, thanks.
I'd like to see everyone upgraded within the next few hours, so all us Ex-NTL customers can polish our shiny SpeedNet results :p:

Re: Free 2 to 10 upgrade
 

I am starting to get a little excited now!, I wanna start testing what a little online gaming is like or downloading a video from the BBC iplayer!



*EDIT/UPDATE*

I have came to the conclusion that we will see the upgrades starting from north to south since the area code seems to go higher the further south you go (although, thats just from what I've been reading on the AVforums...).

well, what ever way it going (north to south or vice versa) thank **** I live in the west midlands... I'll see the upgrade when its about 50% through!. (well, if it is that the area codes go from north to south or VV...)

*UPDATE*

heres the current west midlands speeds:

https://www.cableforum.co.uk/images/...009/05/108.png

Re: Free 2 to 10 upgrade
 

Intriguing theory, I'm in the north of Ireland.

Re: Free 2 to 10 upgrade
 

it seems that there is less people viewing the topics on each forum which is discussing this issue, so I imagine that it could either be that they have the speed upgrade now, or that they have just decided to go bed (afterall, at time of writing, it is 11:39PM/23:39)

Re: Free 2 to 10 upgrade
 

Im in ex NTL in Middlesbrough TS3 just rebooted modem and not upgraded yet. Not complaining at all just cant wait for the speed boost lol

Re: Free 2 to 10 upgrade
 

thanx for updating us on your locations situation.

and whilst I'm here posting I may aswell let you know, there is no difference here in the west midlands yet...

*EDIT*

Do you know what your VM Area Reference Code is?

So far I believe that the following areas are using the following codes:


(UPDATED From what I found through Googling)

Preston: 01
Bellshill: 09
Yorkshire: 14
Stoke-On-Trent: 20
Nottingham: 30
Middlesbrough: 30
Oxford: 31

Re: Free 2 to 10 upgrade
 

Middlesbrough: 30 that is correct.

Re: Free 2 to 10 upgrade
 

Update. They seem to have fixed the issues with the database. I now have our primary accoutn back and new password.

Now to just move my old email accounts over :P

https://www.cableforum.co.uk/images/...009/05/106.png

/me waits for it to up to 10mb :P

Re: Free 2 to 10 upgrade
 

mercryground, you've registered for the upgrade right?
Also, I finally hit 10Mbps on SpeedTest, three out of five tests hit 10Mbps.
https://www.cableforum.co.uk/images/...009/05/105.png, thanks Virgin.

Re: Free 2 to 10 upgrade
 

It isn't Virgin it is NTL CABLE PLC

Re: Free 2 to 10 upgrade
 

If you want to be technical, then great, but it's actually ntl Incorporated.
And what does it really matter if I said NTL or Virgin? No difference.

Re: Free 2 to 10 upgrade
 

Virgin is owned by Sir Richard Branson, it matters, NTL is leasing the name from Sir Richard Branson.

The name ntl Incorporated is not registered with Companies House, but NTL CABLE PLC is registered with Companies House

But I did find this what backs you up!

Re: Free 2 to 10 upgrade
 

registered. modem is fine. so just a case of when i guess

Re: Free 2 to 10 upgrade
 

Oh you mean these guys:

One of the many holding companies and financial instruments under this one:

http://investors.virginmedia.com/pho...irol-faq#29105

So given that Virgin Media Incorporated is registered in the US it's not going to be in Companies House.

Virgin Media Ltd is though along with several other VM companies - do a search for 'Virgin Media'

Re: Free 2 to 10 upgrade
 

When am I getting my 10MB in Rochdale please? (OL11). I've successfully registered but can find no timetable?

Re: Free 2 to 10 upgrade
 

Hatfield, Hertfordshire, area 24, AL10

still waiting here......:confused:

Re: Free 2 to 10 upgrade
 

;)

I'm wearing out the speed test sites checking my speed now

Re: Free 2 to 10 upgrade
 

Is there a different upgrade time table for Cable and ADSL customers. I am an ex NTL cable customer.

Re: Free 2 to 10 upgrade
 

This upgrade is only for cable customers.

Re: Free 2 to 10 upgrade
 

when will we ever see this upgrade timetable??

Re: Free 2 to 10 upgrade
 

You probably won't

Re: Free 2 to 10 upgrade
 

Blimey this is even worse than the 10-20 and 4-10 upgrade threads, probably more peeps on 2 ;)

Re: Free 2 to 10 upgrade
 

I think thats just for the people who don't register

although in my opinion, thats a bit daft, because its only the tech heads that will read that anyway, and any tech head with sence would register instead of waiting for the times on the timetable...