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-   -   Virgin 4Mb to upgrade to 10Mb February - Summer (https://www.cableforum.uk/board/showthread.php?t=33627793)

Nicosia 01-03-2008 18:19

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
so XL has it the best 3GB between them times and even if one day u somehow go over the 3GB ur on a 5meg for 5 hours which is still ok dl speed

moaningmags 01-03-2008 18:21

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Don't forget upload counts as well.
Uploading at least 1250MB of traffic will get you reduced to 5mb as well.

Nicosia 01-03-2008 18:27

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Upload is ok unless u upload lots of pics or have something to upload, i barely upload that much in a month :)

but the 2meg customers shouldent have a limit... 300megs is nothing 300megs is not even 1 tv ep..

Kymmy 01-03-2008 19:01

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
In the end if your UBR is over subscribed and you are getting below 4Mb then you'll still get the same whether they put you on 10 or 20Mb speed. In fact upgrading all the 4Mb's on an over subscribed UBR is likely to make it a lot worse.

Will though it make a difference to a lot of us?? Those who just use the internet for web browsing, downloading a song off Itunes, getting game demo from file planet or playing WoW online probably will never notice the difference as just about all the websites/downloads/games are limited to a Mb or two per single connection. It's really only those who use newsgroups and/or torrents for whom it will make a difference as they're using multi connections from the same source.

I wonder though how many of those screaming "WHEN WILL I BE UPGRADED" would actually notice the difference???

---------- Post added at 20:01 ---------- Previous post was at 19:58 ----------

Quote:

Originally Posted by Nicosia (Post 34498639)
Upload is ok unless u upload lots of pics or have something to upload, i barely upload that much in a month :)

but the 2meg customers shouldent have a limit... 300megs is nothing 300megs is not even 1 tv ep..

#

Just do what I do then and download them overnight, no limit and you're not adding to the already congested 4pm-9pm.

I know it's not ideal but if you don't want STM then there's always ADSL (but then you've got crazy FUP limits set to about 40GB a month which means you can't download a lot per night)

Kymmy

banjo 01-03-2008 19:04

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
No one has been screaming, we have been talking, after all it is a forum.

Kymmy 01-03-2008 19:15

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by banjo (Post 34498658)
No one has been screaming, we have been talking, after all it is a forum.

Trust me it's after the end of February, now the screaming starts for all those in a location scheduled for February!!!

Kymmy ;)

Nicosia 01-03-2008 19:23

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
hell no, adsl sucks lol id rather these limits then adsl anyday :) 4-9 isent so bad and being on the 20meg package its great, even if i go over i dont mind as 5megs is plenty. still

Cammy 01-03-2008 19:34

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
It is unlimited, hit the cap or not, you can still download as much as you like to your heats content, you download unlimited.

They just reducing the speed during peek hours, aint stopping you downloading anything at all.

Welshchris 01-03-2008 19:45

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Kymmy (Post 34498654)
In the end if your UBR is over subscribed and you are getting below 4Mb then you'll still get the same whether they put you on 10 or 20Mb speed. In fact upgrading all the 4Mb's on an over subscribed UBR is likely to make it a lot worse. Kymmy

Who said they r upgrading people on oversubscribed UBRs? Why do u think they are upgrading all the UBRs first of all?

I really dont think they are that stupid.

Caff 01-03-2008 23:16

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by banjo (Post 34498418)
I am in Coventry and supposedly should have been upgraded in February, but no change so far !


Me too........... in Cov.

Me too................ no upgrade.

homealone 01-03-2008 23:45

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Kymmy (Post 34498666)
Trust me it's after the end of February, now the screaming starts for all those in a location scheduled for February!!!

Kymmy ;)

http://www.cableforum.co.uk/board/34498437-post188.html

:)

Sigma 02-03-2008 05:04

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

I am using a NTL:Home 120 modem. Is that likely to be the problem?
It shouldn't be. That's what I'm using and I get a pretty consistent download speed of 1,100-1,200 KB/s at any time of day (traffic shaping aside), which is very close to the maximum you could expect from a 10 Mb/s connection.

Quote:

If I've been upgraded why is the download rate still so low?
It depends how you're measuring the download rate. Outside of the traffic shaping hours, try downloading one of the game demos hosted on Virgin Media's own servers, Half Life 2 for example: -

http://gamefiles.virginmedia.com/blu...alflife2/demo/

You don't have to download it all obviously, just let the download speed level out and see how fast it is. For me right now it's hovering around the 1,210 KB/s mark. Also, remember that it's an "up to" 10Mb/s service. Unfortunately, there's no guarantee that you will ever achieve anywhere near to the theoretical maximum speed.

You could also give TCP Optimizer a try, which is a free program for optimising a broadband Internet connection. It's available here: -

http://www.speedguide.net/downloads.php

Instructions here: -

http://www.speedguide.net/faq_in_q.p...ory=100&qid=33

It's really easy to use. It literally takes 30 seconds and one reboot, and that's it. It may not make any difference, but it's worth a try. It'll back up your current settings too, in the unlikely event that it actually makes things slower.

Kymmy 02-03-2008 09:30

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by homealone (Post 34498772)

Yes, I know that and you know that :)

I wonder what the average time is to upgrade a standard UBR, How many routers are there in there?? Anyone know thier contention ratio and the average number of users???

Kymmy

Nicosia 02-03-2008 12:11

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
10 megs here costs £200 a month u guys in uk are lucky to have such fast speeds at affordable prices :)

sav112 02-03-2008 13:22

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Affordable prices! :rolleyes:

Not really try Sweden or china.

Nicosia 02-03-2008 14:09

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
£20 a month for 20meg is nothing ! my cousins in uk pay that for VM £20 for 20 megs but they already had a ntl phone line before... and adsl isps doing 24megs for 15 for light packages i think uk is more then affordable even for the VM XL package, even the old VM customers paying £50? or is it £40? a month is do able.

SilverLady 02-03-2008 16:53

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Well, re earlier posts here, we've now worked out the source of the problem. It's the router. When the cable modem is connected directly to one computer, we get a speed of 9.7 as compared to a speed of 5.4 when modem is linked through router to either of our two computers.

The router (Netgear) handbook hasn't been much help, so we're waiting for friend who's an IT technician to call round.

Thanks to all who tried to help.

Morden 02-03-2008 21:01

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
I got the upgrade today, but my pings to other servers are very poor most of today. Games servers that I previously go 20 to 40 are now at 150 to 200.

Though speedtest reports 10 meg, but it did have higher than normal ping. The connection is through a linksys router and both it and the modem were rebooted this morning when I got the speed upgrade.

URL=http://www.speedtest.net]https://www.cableforum.co.uk/images/...2008/03/75.png[/URL]

When I try to tracert bbc.co.uk or my default gateway it times out.

My modem data is below.

Downstream Channel
The data shown in the table below provides information about the signal coming from the network to your cable modem.

Downstream Status
Operational
Channel ID
0
Downstream Frequency
331000000 Hz
Modulation
QAM256
Bit Rate
10240000 bps
Power Level
-1.67 dBmV
Signal to Noise Ratio
36 dB


Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.

Upstream Status
Operational
Channel ID
4
Upstream Frequency
29200000 Hz
Bit Rate
384000 bps
Power Level
54.00 dBmV

My latest log enties are here :-

2008-03-02 14:41:41 error BPI FLASH: The Mfg CA certificate not found!
2008-03-02 14:39:01 information Ignore SW upgrade via provisioning: same image!
2008-03-02 14:38:59 notice Interface index:4 LinkUp
2008-03-02 14:38:59 notice Interface index:3 LinkUp
2008-03-02 14:38:59 notice Interface index:2 LinkUp
2008-03-02 14:38:59 notice SNMP COLD_START(SNMP Nmaccess mode)
2008-03-02 14:38:59 notice Cable Modem Status set to Registration Complete
2008-03-02 14:38:59 information Received REG-RSP from CMTS
2008-03-02 14:38:58 information Sending Registration Request
2008-03-02 14:38:58 information Processing Configuration File
2008-03-02 12:59:20 information DHCP: IP complete


I may try another reboot and see if this fixes the problem, if not then I guess the network may have a problem.

DaKnee 02-03-2008 21:49

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
In Coventry here, was away for the weekend and expecting the upgrade to have been completed and nothing here yet.

chrisjones 03-03-2008 07:02

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Whats the point of the useless 'Wheres my upgrade?' website? Its not been updated in over a month now...

Do Virgin round up all the Village Idiots then ask them for marketing advice?:dunce:

Sigma 03-03-2008 07:10

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by chrisjones (Post 34499259)
Whats the point of the useless 'Wheres my upgrade?' website? Its not been updated in over a month now...

It was last updated a week ago.

Graham M 03-03-2008 07:21

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
This thread makes me laugh. If they hadn't told you that you were getting a free upgrade you wouldn't have known anything and therefor would've thought nothing of it until the day your Modem clicked onto 10meg and then you might be inclined to phone them up and check you hadn't been upgraded accidentally.

It's a FREE upgrade, have some patience, it will come through in due course, this sort of thing has to be organised, they can't really just chuck 10meg configs at every modem in the country at once and expect there not to be problems!

banjo 03-03-2008 09:32

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
I am glad that you are happy :) , but if they advertise for a month that 4meg will be upgraded to 10meg in February then they should do what they say.

If they cannot do the upgrades then as you say they should have said nothing, I wonder if someone were to contact the advertisement regulators if Virgin could be in for a nasty fine. If they can't walk the walk then don't talk the talk.

Nicosia 03-03-2008 11:19

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
maybe they had a few unexpected problems along the way which has delayed them and instead of saying so on the web site chose not to and only tell people when they ring to ask about ther upgrade.

Kymmy 03-03-2008 13:02

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Updated web page today, all the February entries are now showing as completed. No more additional dates yet added.

Kymmy

Longwave 03-03-2008 13:07

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Kymmy (Post 34499394)
Updated web page today, all the February entries are now showing as completed. No more additional dates yet added.

I'm in Coventry, I've just rebooted my modem, and I certainly haven't been upgraded:

Maximum Downstream Data Rate : 4096000
Maximum Upstream Data Rate : 400000

What's the point of having that status page if it's giving incorrect details?

banjo 03-03-2008 13:12

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Longwave (Post 34499395)
I'm in Coventry, I've just rebooted my modem, and I certainly haven't been upgraded:

Maximum Downstream Data Rate : 4096000
Maximum Upstream Data Rate : 400000

What's the point of having that status page if it's giving incorrect details?


Same here !

soup dragon 03-03-2008 13:18

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
one of my mates in swindon also says he has not had the upgrade yet.

Chipner 03-03-2008 13:20

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
I'm in Covingham East Swindon and got mine a few days ago.

michael777 03-03-2008 14:32

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Hi what a pain this is becoming after 4 phone calls to Customer Care and Tech Support nobody at VM seems to have a clue i live in Ashforf Kent according to VM is the first area to have completed upgrade from 4mb to 10mb not so here i am still on 4mb and have been told that i will be about another week what do you believe so much for being a loyal customer and yes i will expected to be called a moaner that i am getting something for free why not to get anything for nothing in th UK is a bonus dont trust the VM website they are clearly not in touch.

Mikey845 03-03-2008 14:47

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Longwave (Post 34499395)
I'm in Coventry, I've just rebooted my modem, and I certainly haven't been upgraded:

Maximum Downstream Data Rate : 4096000
Maximum Upstream Data Rate : 400000

What's the point of having that status page if it's giving incorrect details?

edinburgh here and no upgrade

sav112 03-03-2008 14:58

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
It might just be that the roll out is done! not that everyone is upgraded I take it. I dont know how this works but do they not have to go into every account and upgrade? that could take time!

popper 03-03-2008 15:02

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by SilverLady (Post 34498533)
Thanks for help. I've done speed test again and reading is coming up fairly steadily at download 5344 Kbps and Upload at 364 Kbps.

---------- Post added at 16:36 ---------- Previous post was at 16:33 ----------



Thanks Sigma. I've gone into link you gave and note below what it shows:

Signal
This page provides important information about the status and quality of the communications between your cable modem and the cable modem network.

Downstream Channel

The data shown in the table below provides information about the signal coming from the network to your cable modem.
Downstream Status


Operational
Channel ID


0
Downstream Frequency


331000000 Hz
Modulation


QAM256
Bit Rate


10240000 bps
Power Level


1.44 dBmV
Signal to Noise Ratio

37 dB

Upstream Channel

The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.
Upstream Status


Operational
Channel ID


3
Upstream Frequency


25800000 Hz
Bit Rate


384000 bps
Power Level

41.00 dBmV

Can you tell me what this shows?

---------- Post added at 17:23 ---------- Previous post was at 16:36 ----------

.
https://www.cableforum.co.uk/images/...2008/03/72.png

Sorry to take up more space on this topic, but this is what I get when checking with SpeedTest. Not sure that Dublin is the closest server to Fife, but SpeedTest says it is.

hmmm, thats odd, your download Bit Rate at 10240000 bps is right, as thats 10Mbit/s.

but your Upload Bit Rate at 384000 bps seems wrong as thats nearer the old speed not the new 512Kbit/s upload rate it should be, is every ones upload rate outside the xC&W/xNTL areas that same lower speed setting?

michael777 03-03-2008 15:07

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
dis speed testhttps://www.cableforum.co.uk/images/...2008/03/71.png

Begize 03-03-2008 16:14

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by banjo (Post 34499325)
I am glad that you are happy :) , but if they advertise for a month that 4meg will be upgraded to 10meg in February then they should do what they say.

If they cannot do the upgrades then as you say they should have said nothing, I wonder if someone were to contact the advertisement regulators if Virgin could be in for a nasty fine. If they can't walk the walk then don't talk the talk.

I'd be interested to see one of these adverts saying everyone would be upgraded in February.

Everything I have seen advert wise, on the website and in the letter they sent me says starting in February and continuing through the summer.

DaKnee 03-03-2008 16:39

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
In Coventry too and ive havent been upgraded either.

cleshe 03-03-2008 17:10

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by DaKnee (Post 34499521)
In Coventry too and ive havent been upgraded either.

I'm in Stafford and the same applies:- still showing 4Mbps settings as per the attached.



Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 4096000
Maximum Upstream Data Rate : 400000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability :

banjo 03-03-2008 17:12

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Begize (Post 34499495)
I'd be interested to see one of these adverts saying everyone would be upgraded in February.

Everything I have seen advert wise, on the website and in the letter they sent me says starting in February and continuing through the summer.

Now you and I know I did not say everyone would be upgraded at once, but certainly Coventry was in the limited list to be upgraded, and it did not say starting in February it said we would be done by the end of February.

Please do not twist my words :angel:

DaKnee 03-03-2008 19:52

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Maximum Downstream Data Rate : 4096000
Maximum Upstream Data Rate : 400000
Maximum Upstream Channel Burst : 1600

nelsoniv 03-03-2008 21:21

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Rebooted modem. Still on 4mb here in certain parts of Swindon atm.

creamer 04-03-2008 00:01

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by nelsoniv (Post 34499739)
Rebooted modem. Still on 4mb here in certain parts of Swindon atm.

Same as, although if the are doing it by account holder name then that begins with a W so i'd imagine it would be nearly last on the list. If it's something else then at least i know i'm not the only one left to do.

Does anyone know how it's actually being done? as in is it location or name or more of a hit and miss?

cleshe 04-03-2008 00:02

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by nelsoniv (Post 34499739)
Rebooted modem. Still on 4mb here in certain parts of Swindon atm.

There is a post on the virginmedia.support.broadband.cable newsgroup, reproduced below asking to be informed of areas which should be completed and are'nt yet.I've added my two pennorth, maybe you would like to add yours.They want your ex ntl email address(the one you got on sign -up) and the area (Stafford in my case)
Every little helps.


Hi All

If you are in an ex ntl area on a 4 meg service and our evenfaster site
states that your upgrade should have been completed could you post in this
thread?

I will need your ex ntl world email address that is linked to your broadband
account,

Please do not post any address details or account or phone numbers.

Thanks


--
Kind Regards
Edward Aresto
Virgin Media Technical Support
http://status2.virginmedia.com/

ceedee 04-03-2008 00:42

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by cleshe quoting VM Tech Support
I will need your ex ntl world email address that is linked to your broadband account,

:shrug:

Thank heavens, VM's t&cs forbid spam.
:rolleyes:

webcrawler2050 04-03-2008 00:46

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Guys,

Dont suppose you know when Gloucester will be updated!? I know Swindon should of been done by now, which is 30 minutes away!

I am in desperate need of this as my 4mb is painfully slow! :) :)

Do we know if the Traffic management will change if our speed is going up!?

Mikey845 04-03-2008 11:09

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Edinburgh has changed back to TBC :(

kar 04-03-2008 11:19

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Does anyone know what is happening in Watford?

On the even faster rollout plan it says Watford area is complete, but does that actually include Watford, or just Aylesbury and Amersham? Because I've reboot my modem a dozen times, very much still on 4MB :(

I'm a little :confused:

banjo 04-03-2008 12:00

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
I have just been on the phone to CS and Tech support, the first two times I got through to the UK and spoke to two very nice people, when I talked to tech support they tried to put me on 10meg but the system refused to accept this.

I was then put on the 20meg tier and told to ring CS in five minutes and they would sort it out, that is where the Indian call centre came in to the equation, excuse me a moment, 3wkl;rvji2hhf %3rhfwuoiu quee u ueuuugfufu, thank you, now all hell has broken loose and I don't know what service I am on how much I am paying and am totaly confused, I have been told that Coventry has not been completed yet, I am now going to sit in the corner of a dark room.

Hugh 04-03-2008 12:23

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Patience is a virtue - give me mine, now!

Mikey845 04-03-2008 12:32

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by foreverwar (Post 34499983)
Patience is a virtue - give me mine, now!

:LOL:

Well dont know about anywhere else but from what it says in their newsgroup that is big problems with the roll out in edinburgh, although my m8 just popped round and happily told me he has been upgraded...:mad:

noreality 04-03-2008 12:42

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Thought id join in! Folkestone here & it says completed on there webpage but im still on 4meg after modem reboot

anyone else from folkestone got theres yet?


https://www.cableforum.co.uk/images/...2008/03/64.png

michael777 04-03-2008 12:59

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Hi Ashford Kent which shows completed however still on 4 meg


https://www.cableforum.co.uk/images/...2008/03/63.png

Hugh 04-03-2008 13:02

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Have you chaps/chappesses in Ashford re-booted your modems?

michael777 04-03-2008 13:09

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Yes sorry do i come over as a newbie or something doen that more times than i can remember.

DaKnee 04-03-2008 13:15

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
rebooted mine and nothing. rang CS last night and the lady said that it would be applied to the account without having to reboot the modem.

michael777 04-03-2008 13:22

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Hi so where do we go from here do we reboot or not or will we ever get this holy grail upgrade VM on form yet again.

Sigma 04-03-2008 14:03

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

rang CS last night and the lady said that it would be applied to the account without having to reboot the modem.
It didn't for me. A guy on DigitalSpy said that my area had been upgraded, but my modem configs still showed that I was on 4MB until I unplugged the modem for 30 seconds and plugged it back in. Even on the upgrade schedule page it says that you may need to reboot.

DaKnee 04-03-2008 14:36

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Yeah i know u have to reboot for it to take affect.

sav112 04-03-2008 16:18

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Mikey845 (Post 34499996)
:LOL:

Well dont know about anywhere else but from what it says in their newsgroup that is big problems with the roll out in edinburgh, although my m8 just popped round and happily told me he has been upgraded...:mad:

Dam was hoping they were ready to roll into Glasgow!!!!! Oh well. :rolleyes:

cleshe 04-03-2008 18:57

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by cleshe (Post 34499806)
There is a post on the virginmedia.support.broadband.cable newsgroup, reproduced below asking to be informed of areas which should be completed and are'nt yet.I've added my two pennorth, maybe you would like to add yours.They want your ex ntl email address(the one you got on sign -up) and the area (Stafford in my case)
Every little helps.


Hi All

If you are in an ex ntl area on a 4 meg service and our evenfaster site
states that your upgrade should have been completed could you post in this
thread?

I will need your ex ntl world email address that is linked to your broadband
account,

Please do not post any address details or account or phone numbers.

Thanks


--
Kind Regards
Edward Aresto
Virgin Media Technical Support
http://status2.virginmedia.com/

Further to the above:- it seems they have had so many people telling them it hasn't worked, they no longer want anyone else to report in!
Ho hum! At least it's happened for a few people.Time for a few more choruses of "things can only get better."

Mikey845 04-03-2008 22:59

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
i might have this wrong but I've just read that the announcement to upgrade edinburgh was wrong and shouldn't have been posted on the evenfaster page :shocked: kinda funny considering i know several people in edinburgh who have had the upgrade and are on the same ubr as me :mad: Also they confirmed earlier in the newsgroup that edinburgh WAS supposed to be upgraded :erm:

ikthius 05-03-2008 06:23

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
this links page keeps changing information.
http://allyours.virginmedia.com/html.../schedule.html

come on Virgin, get it right, if your going to roll out an area, say so and stick to it, if it is complete, make sure then tell us and move on.

the Edinburgh one (not affecting me) said complete/February now it TBC.

and TBC is very vague give us people who are your customers time lines, dont keep us in the dark

ik

Spleeny 05-03-2008 07:05

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
OK... another newb question. I must be very close to the Manchester / Baguley split. How can I tell which one I am (even tho they're both TBC at the mo!!)

Thanks

lostandconfused 05-03-2008 07:13

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Spleeny (Post 34500460)
OK... another newb question. I must be very close to the Manchester / Baguley split. How can I tell which one I am (even tho they're both TBC at the mo!!)

Thanks

click the connection bit at the blue stripe at the top of the page. It will either say manc.sacm....... or bagu.sacm......

Strangerstill 05-03-2008 09:46

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
I am conected by usb at the moment (4mb) to connect by ethernet do I just change cables and rerun the setup disc? thanks.

Richy99 05-03-2008 10:03

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
no just unplug the usb lead, turn the modem off, plug in the ethernet lead and turn the modem back on

Strangerstill 05-03-2008 10:24

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Richy99 (Post 34500520)
no just unplug the usb lead, turn the modem off, plug in the ethernet lead and turn the modem back on

Great thanks, done.

michael777 05-03-2008 12:54

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Hi Ashford Kent on 4 Meg still on 4 meg

https://www.cableforum.co.uk/images/...2008/03/60.png

Good old VM

---------- Post added at 13:54 ---------- Previous post was at 12:31 ----------

Hi Ashford Kent now 10 megs worth the wait dont keep us hanging on again please vm

https://www.cableforum.co.uk/images/...2008/03/61.png

Hugh 05-03-2008 13:52

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Yeh - how dare they make you wait for a free upgrade..... ;)

DaKnee 05-03-2008 14:42

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1


Coventry Upgraded.

Mikey845 05-03-2008 14:55

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by DaKnee (Post 34500677)
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1


Coventry Upgraded.

rub it in why dont you :( :p:

cleshe 05-03-2008 15:07

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled
The good news:-It would seem I got it today. The not so good:
Your current download speed is: 5.56 Mbps. Can't have it all.It's about what I received when last they gave me a month's "free" update.

Wicked_and_Crazy 05-03-2008 15:08

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Zeph (Post 34499264)
This thread makes me laugh. If they hadn't told you that you were getting a free upgrade you wouldn't have known anything and therefor would've thought nothing of it until the day your Modem clicked onto 10meg and then you might be inclined to phone them up and check you hadn't been upgraded accidentally.

It's a FREE upgrade, have some patience, it will come through in due course, this sort of thing has to be organised, they can't really just chuck 10meg configs at every modem in the country at once and expect there not to be problems!

If If If If :rolleyes: if they hadnt have announced it they would be able to market the product in its new form.

At the end of the day some people are paying and receiving up to 10Mb and others are paying the same and getting up to 4Mb. There is no reason why everyone couldn't be upgraded at the same time to ensure everyone gets the same service for the £'s they pay

creamer 05-03-2008 15:14

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
https://www.cableforum.co.uk/images/...2008/03/59.png

hooray :)

michael777 05-03-2008 15:14

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
There as so many people i meet om forum sites who for some reason like to have a dig at others especially say new persons to the forum so why dont they crawl back under the stone they emerge from if they havent got anything to add to a conversation i thank all the other good folks i have spoken to on this thread.

Hugh 05-03-2008 15:57

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Wicked_and_Crazy (Post 34500701)
If If If If :rolleyes: if they hadnt have announced it they would be able to market the product in its new form.

At the end of the day some people are paying and receiving up to 10Mb and others are paying the same and getting up to 4Mb. There is no reason why everyone couldn't be upgraded at the same time to ensure everyone gets the same service for the £'s they pay

Erm, you will find that most Infrastructure and Development projects/programmes eschew the "big bang" approach, as it is much riskier than a staged implementation.

Spleeny 05-03-2008 16:36

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by lostandconfused (Post 34500462)
click the connection bit at the blue stripe at the top of the page. It will either say manc.sacm....... or bagu.sacm......

Thanks man!:)

banjo 05-03-2008 17:03

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by DaKnee (Post 34500677)
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1


Coventry Upgraded.

I'll see that ten and raise you ten :angel:

Wed, 5 Mar 2008 18:00:07 UTC
1st 128K took 63 ms = 2080508 Bytes/sec = approx 17310 kbits/sec
2nd 128K took 62 ms = 2114065 Bytes/sec = approx 17589 kbits/sec
3rd 128K took 47 ms = 2788766 Bytes/sec = approx 23203 kbits/sec
4th 128K took 47 ms = 2788766 Bytes/sec = approx 23203 kbits/sec

Sigma 05-03-2008 18:13

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
I hit the traffic shaping limit for the first time today. I can confirm that the connection is restricted to 2.5Mbps, so it has been increased.

kar 05-03-2008 18:37

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Can confirm the upgrade has gone through in my area of Watford (Herts), Nascot Wood.

fredd500 05-03-2008 19:24

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
https://www.cableforum.co.uk/images/...2008/03/58.png

Upgraded in Swindon and a modem reboot was required. Did speed test and got 4Mb, rebooted, then did another and got 10Mb.

ixi 05-03-2008 20:11

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
No sign of the upgrade here in Nuneaton :(

Ermintrude 05-03-2008 20:15

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by kar (Post 34500849)
Can confirm the upgrade has gone through in my area of Watford (Herts), Nascot Wood.

My bit of Watford gone through now. North Bushey.

magnentius 05-03-2008 21:00

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
I've just re booted my modem in Lincoln and have gone from 4mbs to 9860kbps up and 491kbps down. So it looks like our area is upgraded.

Caff 05-03-2008 22:41

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Me too 4 to 10. CV2.

cleshe 06-03-2008 05:38

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
https://www.cableforum.co.uk/images/...2008/03/56.png

I certainly seem to have been upgraded now , but at best I'm getting 5.5Mbps or so.That is both with a router in circuit and with a pc connected direct to the modem.

DaKnee 06-03-2008 12:37

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by banjo (Post 34500782)
I'll see that ten and raise you ten :angel:

Wed, 5 Mar 2008 18:00:07 UTC
1st 128K took 63 ms = 2080508 Bytes/sec = approx 17310 kbits/sec
2nd 128K took 62 ms = 2114065 Bytes/sec = approx 17589 kbits/sec
3rd 128K took 47 ms = 2788766 Bytes/sec = approx 23203 kbits/sec
4th 128K took 47 ms = 2788766 Bytes/sec = approx 23203 kbits/sec

Have you been put on the 20mb? for what price of it is a mistake on your account.

banjo 06-03-2008 13:12

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by DaKnee (Post 34501382)
Have you been put on the 20mb? for what price of it is a mistake on your account.

Well I have rung VM four times and keep getting told that I am on 4meg and I will be upgraded soon, they will not listen to what I say, oh and I am only about half a mile from you, off Old Church Rd.

Wicked_and_Crazy 06-03-2008 18:01

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by foreverwar (Post 34500750)
Erm, you will find that most Infrastructure and Development projects/programmes eschew the "big bang" approach, as it is much riskier than a staged implementation.

im affraid i dont agree entirely, yes i agree to a sample being upgraded first (ie the trial) and after that its the quicker the better to get the rest upgraded. Im my experience with rollouts, having customers on two levels of service causes more problems than the phased rollout solves

mhatter67 06-03-2008 22:24

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
The vm update page about these upgrades is a bit stuck at the moment, does anybody know the next area's to be updated?

webcrawler2050 06-03-2008 22:38

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
This aint fair! lmao

The "schedule" doesn't say anything about Gloucester - mind you, I am on Telewest / blueyonder.. does that make a difference?

mrsnooch 06-03-2008 23:16

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
90% of the regions are sitting at TBC. Fat lot of use that is!! At least in what Quarter,would be useful!

Markly Darkly 07-03-2008 07:18

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by mrsnooch (Post 34501944)
90% of the regions are sitting at TBC. Fat lot of use that is!! At least in what Quarter,would be useful!


Why would it be useful? It's a free upgrade and when it happens, it happens.

mhatter67 07-03-2008 07:36

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Markly Darkly (Post 34502046)
Why would it be useful? It's a free upgrade and when it happens, it happens.

Nice to know when though ;)

lostandconfused 07-03-2008 08:05

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Wicked_and_Crazy (Post 34501705)
im affraid i dont agree entirely, yes i agree to a sample being upgraded first (ie the trial) and after that its the quicker the better to get the rest upgraded. Im my experience with rollouts, having customers on two levels of service causes more problems than the phased rollout solves

That would normally be true of a normal network, but because the VM is a legacy network they all could react differently. They could do a small trial before the upgrade was announced in each area, but thats still not guaranteed.

I think they are being overly cautious, but they have announced that broadband is their 'hero' product so would be embarresing if the network crashed from an upgrade, especially before to 50mb rollout

Welshchris 07-03-2008 13:39

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
it would even more embarrasing if it crashed because of the 50mb rollout.

indiouk 08-03-2008 08:36

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
anybody any idea when rugby warwickshire will be done?

ixi 08-03-2008 09:01

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
what UBR are you on?, click on the connection bit at the top of the page.

Kymmy 08-03-2008 09:10

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
STM

On HERE they've now adding the following paragraph:

Quote:

The updated traffic management policy is now in place across the network. The policy for the 10Mb profile of the ‘L’ broadband package is rolled out as the package speeds are increased from 4Mb. More information can be found at www.virginmedia.com/evenfaster on the timescales for the rollout.
Kymmy

Old John 08-03-2008 11:13

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by tubbles (Post 34479680)
OMG this will cause murder now, with the last roll out (should that be trickle out) everyone was crying "why them and not me" for weeks and months then there was all the trouble with few not getting the 'up to' speed promised. Here we go again.

I am on a set top box and i think i can only expect 6-8mb anyway, apart from a few dodgy days with high gaming pings no problems. perhaps this will be the start of my troubles.:dozey:

As for it being a FREE upgrade well i suppose it is but other places are offering 8mb much cheaper than my £25 4mb connection. hey ho here we go.

Hi I have just gone onto 4MB, and agee companies are offering faster speeds at cheaper prices, but they are down phone lines.

I live 3 miles from the exchange, and would never get near the 8MB speed at that distance.

I just left Manchester to move to Bournemouth, wonder where they are in the list?

parkie 10-03-2008 15:26

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Looks like I've just been upgraded, I'm in Lincoln for those who are interested:

Mon, 10 Mar 2008 16:23:46 GMT

Test 1: 1024K took 865 ms = 1183.8 KB/sec, approx 9755 Kbps, 9.53 Mbps
Test 2: 1024K took 849 ms = 1206.1 KB/sec, approx 9938 Kbps, 9.71 Mbps
Test 3: 1024K took 856 ms = 1196.3 KB/sec, approx 9858 Kbps, 9.63 Mbps
Test 4: 2048K took 1720 ms = 1190.7 KB/sec, approx 9811 Kbps, 9.58 Mbps

Overall Average Speed = approx 9841 Kbps, 9.61 Mbps


To repeat this test from the source server click here.


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