Re: 20 Meg From June
 

I might also add that he made it clear that 4mb customers are being re-graded to 10mb at no extra charge....

... Do I sense a network meltdown in some areas...

Re: 20 Meg From June
 

ok lads,who going to be the first network to roll out the 20meg connection (NTl or Telewest connection).

Re: 20 Meg From June
 

[QUOTE=chrisjones;34253110]I might also add that he made it clear that 4mb customers are being re-graded to 10mb at no extra charge.QUOTE]

I'm quite happy with 10Mb/s and have no real need for 20Mb/s so I wonder if I (and indeed many others?) will be able to 'downgrade' to 10Mb when I get automatically upgraded to 20? 10Mb/s for £25/month sounds far more attractive than 20 for £37

Peter

Re: 20 Meg From June
 

My completely baseless guess would be NTL, tho that being said, living in the Midlands it doesn't really matter, because we always end up in the middle of any roll out.

Re: 20 Meg From June
 

feret if 10 meg is 25 i think i will end up doing the same, save £12 as only need for 20 meg is usenet and on 10 meg nearly 100 gig a day is enough, but al wait and see first !

i think the rollout will go area by area regardless of ex-ntl or ex-telewest, but lets see !

Re: 20 Meg From June
 

one thing that i might like is some form of two for 1 broadband deal, is there anything like that planed or currently available for the many (ex C&W/NTL,south manchester)people that already have an ntl250 modem 10mbit/s and samsung smt2100c STB with currently inactive RJ45 BB connection?.

it might be nice to be able to get a good discount for say a second BB connection, 4mbit/s or even another 10mbit/s off the samsung STB then i could use that while the family game LAN use the ntl250 for their gaming/video streaming needs etc.

Re: 20 Meg From June
 

Thank god I'm on XL, Roll on 20Mb (what sites will dish out tht speed to downloaders)

I hope that XL users get the 50Mb free and that it is not another tier

---------- Post added at 21:07 ---------- Previous post was at 21:04 ----------

I won't happen you can only have one SACM per user, buy a router, some of which allow you to conrol bandwidth.

Re: 20 Meg From June
 

50Mb will likely be a tier, possibly around the £40-50 mark.

Re: 20 Meg From June
 

yeah sure, i know about routers ,3rd party firmwares and things personal bandwidth managment etc, but at the end of the day, its far easyer (or at least should be)to get a seperate broadband connection and conect to these as totally seperate/independent network connections and not need to thing about the kids killing your connection because a setting in the hardware or software was set wrong.

there are lots of possabilitys for the tech users to take advantage of several seperate home conections when they want too, but thats beyond this thread.

why is it that the users cant have more than one SACM though?, you can have i think its upto 3 STB's installed and the billing system is geared for that AFAIK, so why cant the included internal CM be also used for extra web connections at a good price, after all it benefits VM as they dont need to install yet another bit of kit.

this area at least (south manchester,exC&W) have and are using the inbuilt CM of the stb's for broadband connection although its been said the TW areas dont allow this option......

if as i and many others already have ntl250 CM's and a seperate STB with unused but perfectly capable CM (several mates use that as their CM connection right now) , so no need to install anything new so no cost there, mearly offer the option of discounted 2nd/3rd seperatly billed CM connections and everyones happy, surely?.

as a side note and to give some industry thoughts about how the higher BB might be used and they too bring up the managment of the connection.

http://techdigest.tv/2007/03/20mbps_broadban.html
20Mbps broadband, huh? What is it good for?

Re: 20 Meg From June
 

All of this makes very interesting reading, but i just wonder how many perfectly good internet connections they are going to destroy this time.

In May 2006 i had an excellent 2MB service with Telewest and was looking forward to the new 4MB service which arrived roughly in the middle of May, that's when my nightmare began.

My modem started dropping off line 10+ times a day which required a re-boot, and there was a noticeable increase in the time taken to load a webpage.
After several phone calls and tests they said i had a faulty modem and they duly changed it, this only rectified the need to re-boot, i was still dropping off line with a noticeable speed drop.

After several more phone calls and tests they said the new modem may be faulty and duly changed it again, but to no avail.

Then my phone calls started to fall on deaf ears. I was continually being told there was no issues in my area causing slow speeds and only to phone when i was actually off line (so they had proof). Well my internet connection only dropped off line for a minute or two and as it takes at least 2 to 3 minutes to get to talk to anyone this was extremely annoying and frustrating, but i finally got there and they had their proof.

To cut a very, very long story short. In November 2006, After hundreds of phone calls, hundreds of ping plotter and speed graphs, 4 new modems, all cables in property re spliced, different pegs in Telewest box, new cable from box to property, NETWORKING finally put their hands up and said that the problems were caused by serious traffic issues because of the new 4meg service, and an upgrade to the server was planned in January 2007

Well since then two dates for this upgrade have come and gone, Virgin media have put me on the 10 meg service in an attempt to drip a couple of extra bits to my pc, my average download speed during the day/evening is 150 to 300 mbps, at 4am its 6000+ mbps, last evening i recorded my slowest speed yet........ Download 47 mbps (5.88mBps)........ Upload 3 mbps (0.38mBps)

I would do anything for my excellent 2meg service back.

Re: 20 Meg From June
 

ps. Whilst we (Telewest and me) were trying to get to the root cause of my problems, i had a conversation with a manager from technical support who said "I think your expectations of the service is a little high"

To this day that comment saddens me considering all i was asking was for the 4meg service to be as good as the 2meg that i used to have.



In my last post i did of coarse mean kbps and not mbps.

---------- Post added at 13:30 ---------- Previous post was at 11:47 ----------

https://www.cableforum.co.uk/images/...2007/03/34.png

---------- Post added at 13:37 ---------- Previous post was at 13:30 ----------

https://www.cableforum.co.uk/images/...2007/03/35.png

Re: 20 Meg From June
 

Ouch, that's a pretty horrible connection :( something's not right there...

Re: 20 Meg From June
 

Yes, it's the pretty horrible ubr 1 Perry Barr


https://www.cableforum.co.uk/images/...2007/03/33.png

Re: 20 Meg From June
 

https://www.cableforum.co.uk/images/...2007/03/32.png

Funny how even when you have a low speed the hand on the speedo always is always in the high section. Also, the old Telewest and NTL ID's need to be updated to move with the times.

ps. I clicked on the Paris server by mistake the first time and my speed had dropped by 5MB. Just wondered if the difference was purely to do with the little extra distance or if the farmers were using the cable to blockade a port or something.

Re: 20 Meg From June
 

:D :D

Re: 20 Meg From June
 

Simply too much info to read through... Think Virgin Media will leave us 2 and 4mbit customers in the dark? With NTL all of the tiers got speed boosts. Seem's pretty unfair of Virgin to start favouring the higher speed users.

I would gladly pay £2 extra to go from 4 to 10mbit, as im sure 2mbit customers would do to get 4 (or 5mbit?)

Re: 20 Meg From June
 

I am on 4mb, i would only pay £2 extra if the 10mb service was as stable as my 4mb service

Re: 20 Meg From June
 

in the dark ? what are u on about ? you 2 and 4 customers have recently been upgraded..

Re: 20 Meg From June
 

well, 3mb>>> 10mb... so if u go from 10mb>>>20mb, surely its not a crime to hope for an upgrade for the 2/4mb ppl!

Re: 20 Meg From June
 

I'd say they should put the 2mb up to 4mb, and the 4mb up to 8mb, double speeds all round. Tho not straight away mind, first roll out 20mb, fix what ever issues this causes (Not likely to happen I know, but we can hope) then when its stable, 4 up 8, and repeat.

Re: 20 Meg From June
 

Only one snag with that..STB's can't do more than 2MB so upgrading everyone willy nilly would be pointless...they would have to change so many boxes.

Re: 20 Meg From June
 

NTL's motto always seemed to be "Act first think later" so I'd assume its the same for VM little details like that are unimportant to the bigwigs at the top. Look at the amount of people on 10mb with an STB still.

Re: 20 Meg From June
 

Sammys can do 8 can't they?

Thought it was only the older Pace boxes that were so limited?

Re: 20 Meg From June
 

I thought you would be lucky if you got 4 but I may be mistaken.;)

Re: 20 Meg From June
 

They haven't sorted the issues yet from when they put the 2mb up to 4mb last May, i am on 10 mb now but haven't been able to get any where near half a meg during the day in the last 10 months. :(

Re: 20 Meg From June
 

Talking of the 20Mb upgrade got a letter about it from VM in the post this morning saying it would happen in may and to check online to see if a new modem would be needed.

Re: 20 Meg From June
 

Just got my letter from VM saying 20MB will launch on May 1st. :) for £37 a month. Bloody Brilliant.

I've read all through these forms/posts and there's one thing that makes me :mad: , and thats people calling retensions getting a discount on the same service as me.

It mainly seems to be those that complain about getting 4mb on there 10mb etc.., Well then DOWNGRADE to 4mb, its a no brainer.

Subscribe to a service that works, if its doesn't then go to BT crap. Retensions should say to people "look sir/madam, if you dont like our service find someone else, As we have good paying customers paying the full amount for our services why should we discriminate against them by offering you a discount, and not them. So P*ss off. :mad: .

Sorry but people paying £16-20 per month on a 10mg service while I still have to pay the full £35 is just not on.

Roll on 20MB !!!!.... cant wait.

Re: 20 Meg From June
 

What about people that have had problems with their service / loss of service... Would this be the same?

Re: 20 Meg From June
 

I wasn't refering to those at all. I'm talking about degraded services for brief periods of time which is only to be expected. I don't think losing a service for a day or 2 should be cause for a prompt reduction in monthly payment to £17 from £35.

If Virgin Cannot help you with improving your service, why Not just find someone else?

Re: 20 Meg From June
 

Well said Poweruser. I couldn't agree more.

Re: 20 Meg From June
 

Also interesting to note that there is, apparently, no price increase for those in packages, such as the VIP package we are on, so the extra 2 pounds could easily be seen as another way to help make people decide to sign up for a package and that once someone has signed up for a package they are less likely to then change to another supplier as to save money they would probably have to change supplier of all services which is more hassle. i suspect the more people they have signed up to bundled deals the lower their churn will be.

Re: 20 Meg From June
 

well my Terayon can hardly handle 10mb, and I'm not paying £25 to get a new modem.
I will be ringing Virgin to cancel my TV and phone..... then downgrading to the (currently) 4mb package.
Virgin will be losing out on money because they wont upgrade my modem for free. Like all companies, treating their long-term customers like crap.

Re: 20 Meg From June
 

The thing about moaning to retentions is, the world is obsessed with the word "customer service".

You see it's the word thats meant to cover failures elsewhere within the company in Virgin Media's case its "my speed is slightly lower than the 10Meg you said i would get" to the customer it's a failure and so he /she rings retentions and hey presto better deal.

Ok some people have "retentions deals" with Virgin Media and alot of people don't like it, but those very same people more often than not have managed to wrangle a deal with thier electric or gas provider or any other service such as mobile phone or whatever so that they are paying less than someone else.

With a world thats absolutly obsessed with money and i mean obsessed what do you expect?

People are encouraged to run thier homes like a business, indeed using spreadsheets is common place in the modern home.

Everybody has some form of money issues, wanting to save money where they can.

And this is why people contact retentions not only with Virgin Media but other companies as well, it's the way the world is why moan at the people who go for it.

A company would not think twice about saving money where they can even if it effects you so why should'nt you?

Re: 20 Meg From June
 

Well said ;)

Re: 20 Meg From June
 

from news.virginmedia.feedback

Re: 20 Meg From June
 

The following page will have the 20Mb rollout schedule added in the comming days/weeks
So Bookmark this page http://allyours.virginmedia.com/html...d_rollout.html

Re: 20 Meg From June
 

Just spoke to retentions and I will now be getting the XL (10mb) for £17.50. And they are sending me out a new modem free of charge, and a chap will ring me at an agreed to talk me through the setup.
Now I can hardly complain about that.
And when the 20mb is available they will automatically put me on and my bill will then be £19.50
For me, that is a superb deal.
I still cancelled my TV and Phone as they are not used in the slightest.
A happy customer I hear you cry? Yes.

Re: 20 Meg From June
 

Thanks for the link, will keep an eye on it.

Re: 20 Meg From June
 

it would be nice if Alex Brown
Senior Product Manager
Product Management, Virgin Media were to come on here and post once in a while along with the other tech managers, assuming they are willing to listen and perhaps change or introduce new options were required, any of the CS team want to invite them here?....

Re: 20 Meg From June
 

yeah i like the sound of that :tu:

Re: 20 Meg From June
 

Lets say you and I were in a checkout que in a superstore and we both had loads of christmas shopping in our trolley's, You were in front of me and obviously it takes a while for you to get all the shopping through the checkout, Then it's my turn but before you leave you hear the checkout operator say to me "sorry sir you had to wait so long for your turn, I'll tell you what, you can have 50% off your total shopping bill for the inconvience"

Would you be Mad?

Sorry but I'm not one of those people!.

Yes agreed, I also have BIG money issues like most people. But there is an Immoral sense to looking to save in places where you shouldn't, I pay the full amount even though halving the monthly cost would REALLY help me out. It would make me feel really cheap to winge for a discount when I'm being offered a completly good service.

Good point, but then a company doesnt care obviously about how it balances it books as long as it does. I however do, maybe that's why I have big money issues having to much of a moral stance, but then I don't feel bad about using lots of bandwidth that I'm paying the full amount for, SAy if I were paying £17 per month and being a total heavy d/l say 40GB per week, and my neighbour was paying £35 a month, and my d/l was affecting his service, wouldnt' that make you feel like a ****, Well it would me.

Re: 20 Meg From June
 

I am in total agreement with the above poster. If people continue this way what happens to the investment in new services etc. The money from this comes from profits, and whilst the majority hopefully would take the stance not to take advantage of retentions it does wind you up that people use it to thier advantage.
If there is a genuine issue with a crappy service then go where the grass maybe greener.

Re: 20 Meg From June
 

Maybe someone is missing the boat here.

Re: 20 Meg From June
 

nice 1 power that is right that, people cry at me when i point it out but oh well

Re: 20 Meg From June
 

i decided to pop back on here after a lonnnnng time away, to find people still moaning about speeds prices and blah blah blah LOL
some things just never change i suppose, diffrent names same convos all over again.
i remember when i got my very first 1mb service and it took them three days to mail me and tell me to power down for 2 mins to receive it. boy was i the biggest show off on the dc hubs i frequented back then.
wonder what i shall do with the upcoming 20mb service????
world domination?
download the whole internet in 3 weeks?
load my machines 2tb capacity on films?
nah i'll still only sit and chat to friends and grab some old music i like for my mp3 player pmsl.
but it is good to be back on here again :)

Re: 20 Meg From June
 

what you only have 2 terabit, perhaps you need one of these ;)
http://www.engadget.com/2007/03/24/m...a-hard-drives/
MicroNet Platinum NAS 4.0 packs four 1TB SATA hard drives

or you could do it cheaper with a freeNAS ISO and some raid cards i suppose.

dont you think the 20mbit ratio keeps getting werse though, is it officially the UK's werse ratio yet?, i think it might be.

Re: 20 Meg From June
 

there is only thing with having these massive drives!!
i cry my eyes out as and when one fails and i lose everything lol

yes i think you may be right regarding ratios and vm, but better the devil you know i think.

Re: 20 Meg From June
 

use raid then so that if a drive fails you don't lose everything
if you only have 2 drives of the same size, then raid 1, so they both contain a mirror of each other, most motherboards can do this.
for more than 2, raid 5 means if 1 drive goes out of your selection, you don't lose anything, just need to replace that drive so you have redundancy again, same drive size required. not many motherboards can do this, so you'd need to buy an expensive extra sata card to do this, or do it in software (if you have win2k3 anyway or various versions on linux no doubt).

Re: 20 Meg From June
 

had a demo from a friend of the family whos been messing with the interweb since billy gates was making wooden desktops.lol

frankly im not impressed browsing speeds were slower than 10mb is now, he did explain in some techo babble that i never understood but basically he said its like a big car park thats always full, but with 5 entry barriers but only one exit, so then all the cars are waiting on a car to leave before the barrier lifts again, of course if they increased the exits things would be better, he did say that current 10mb was struggling with its number of exits/entries and that the new 20mb just doubled the entry barriers, while keeping just 1 exit barrier with another barrier that worked in busy times.

made sense to me ,lol!

ive called virgin and asked about saying on the 10mb service, to which i was told is impssible.

Re: 20 Meg From June
 

I hate posting a rant as my first post on a forum but after 90mins on the phone with VM i think all should know what I just heard.

They know most of the modems in the old NTL area's will not do 20mb but will not do a thing about it till you call them in May moaning that you are paying for a service that your modem can not deliver.

Being honest I was shocked by this and refused to pay the extra cash for the sevice till I have 20mb working.

So...you get a letter saying we are increasing the charges but we are doubling the speed, the letter says go check your modem and you find out you need an modem swap, so you call up and they will do nothing till May and then you will be stuck in a huge que of people all with the same issue and for the privalage of having the wrong modem you have to pay 2quid more...I think NOT!!

I am not sure what you guys think of this but after being an NTL customer for 14 years i have a real bitter taste in my mouth, i explained im trying to get prepared but they just show no interest. So we all wait, we all moan as we need a new modem and then we all wait to get one shipped out...utter crap.

Do VM read this forum?

T

Re: 20 Meg From June
 

I'm off to Sky Broadband I think..... :/

Re: 20 Meg From June
 

:welcome:

all the NTL250 badged stand alone blue modems work fine, what modem do you have atm ?.

OC, the fact they are upping the monthly price means everyone gets to use the T&C option to leave in 30days at no cost (inside the first 12 months) to themselves so you might want to ask them about that if you do need your modem changing.

as far as i know the one off £25.00 charge to upgrade is for sending the man in the van to come and put the modem on the end of your cable after pulling off the old one, if you are happy to do it yourself then its easy enough as long as the old one was working and your levels were fine to begin with, the stand alone CM is far easyer to get going (providing they have registered the CM MAC address)than the STB connection some NTL users still use (fine for low speeds , but not so for high speeds, samsung is ok for 10 mbit though in reports).

Re: 20 Meg From June
 

I have one of the old 200 modems, I remember recieving it after my 11th set top box finally gave up trying to deliver 4MB broadband due to the second processor having issues delivering anything over 2mb...so please be careful when quoting the samsung STB will deliver 10mb as it won't if you do any decent downloading...light load is fine though.

I recieved the modem...after a while we went from 4 to 10 and the engineer who manually flashed the modem after I complained the upgrade did not work automagically said I was lucky it was delivering 10mb as most only do 8 or so.

I just installed the newer blue modem at the mom in laws so it will be no issue doing it here...the issue I am ****ed about is i have to wait till i can not recieve the rolled out service before i can get a modem upgrade, which to me is kinda silly knowing even though i have no issue now but i will do in 5 weeks or so...and by then i will be in a large queue...

Re: 20 Meg From June
 

96kbps upload speed, double what i get, but yeah its poor for a 20mb connection!!

Re: 20 Meg From June
 

Looking at my own personal experience, what exactly will I gain? I am on the 10meg service and get a download speed of over 1mb during the day. As soon as 6pm comes it drops to 600k, no more no less. I guess this is down to the dreaded traffic shaping. Now, if they need to do that now to keep my service running smoothly, what will suddenly change come 1st May? Will they find they have an abundance of bandwidth they had dropped behind the sofa? Or will they charge me £2 per month more and all evening long I'll still be on 600k rather than over 2mb that I should be.

One interesting point that has been said now by 2 customer service staff has really narked me however. I expressed an interest in switching to Sky because Virgin are now ludicrously expensive compared to anyone else. And before anyone says anything about distance from exchanges, I'm NOT getting my full speed from NTL so it's a stupid point to make.

Anyway, both members of staff have said to me that I should stick with NTl as they offer a "guaranteed 10meg" while ADSL is an "upto" figure. Oh if only they were correctly informed.

Re: 20 Meg From June
 

Well if I can get this now, Link: http://www.thinkbroadband.com/speedt...520617096.html
I bet when I get the upgrade, I will be close to 20meg.

Tried speednet and it could not do it https://www.cableforum.co.uk/images/...2012/01/72.png I think my speed is too fast for it.

Re: 20 Meg From June
 

Virgin (not ntl) do not offer a guaranteed 10meg, anyone who tells you that is mis-informed. The difference is that if everything is working as it should you can get 10meg no matter how far you are from the 'exchange' - with ADSL you can never get the full speed if you are too far away.

In you case I would report a fault, you should be getting much better speeds than you are.

Re: 20 Meg From June
 

I don't think it's a fault. As I say, during the day I get the fastest speed possible 1.14MB/s ish. It's once it hits 6pm that suddenly I get 600k. Well, it's slightly below that. I can't see it being a contention issue, as I am sure not every neighbour comes home at exactly 6pm. But sure enough that's when the speed drops.

It's not a major issue. But to be fair, I am close enough to an exchange to get faster speeds than 10meg. Which makes £37 per month compared to UKonlines £19.99 looks rather cheap.

And of course, Skys offer look bloody marvellous.

Oh and yeah, still can't quite get my head around calling them Virgin. And yes the girls on the phone were naughty using tactics like that in order to try and keep me as a customer. And yes, when working properly, I prefer the "stability" of cable over ADSL. Just shocked they are increasing prices, when all around people seem to be dropping them.

Re: 20 Meg From June
 

for 19.99 it may well also slow down at peak periods, 6pm is when a lot of people online and it is a contended product, 600kB is a quite good speed for peak time.

Cable seems expensive because they have a different pricing model, they charge more for higher burst speed which is the traditional way and is done in most countries that use cable/adsl. The adsl in the uk is unique in it uses a one speed fits all approach which allows cheap high speeds but at a cost of reduced traffic allowances.

Re: 20 Meg From June
 

Whilst I agree with this, I don't have to like it, especially when things like that aren't told to you when you purchase it.

Re: 20 Meg From June
 

of course everyone is free to choose what service they use, well the lucky ones who are in a adsl and cable area that is.

Re: 20 Meg From June
 

Whilst that may be true (for the couple of people I know on UKOnline it isn't by the way) we are talking £19.99 versus £37 for pretty much the same speeds. I honestly believe Virgin should be keeping around the 10meg figure and lowering prices. Not increasing prices and offering speeds above what they can actually supply to some customers at the moment.

This doesn't even take into account people like my uncle, who after a shakey start with TalkTalk, now gets a steady 8mb speed all day long. Since they provided him with a new modem that plus into the ethernet port his connection is rock steady, and that's free! Free of charge with cheap phonecalls to boot. It does make Virgin look cheeky buggers if you ask me.

I am just reluctant to change because I don't want to start changing equipment from cable to adsl, set up routers again, mess with static I.P addresses etc etc. It's all that's keeping me from leaving to be fair (and of course I know that makes me a lazy sod :) )

Re: 20 Meg From June
 

the day I see 8Mb solid on ADSL I will buy a lottery ticket knowing it will be the winning one :)

I have 10Mb VM
and 8Mb Zen ADSL Pro (20:1 contention)
my VM NEVER drops below 8.8Mb
is connected 24/7 never fails!
unfortunatly I also need multiple fixed IP addresses :(
for this I use Zen (the best ADSL ISP I have found) the cost of this is £34 (not a lot cheaper than VM)
the ADSL loses sync on average 3 times a day.. connection speeds?
at very best 6.3Mb... at peak times sub 400 Kb/s
if VM would do fixed IPs I would scrap the ADSL without a thought :)
I am using a LINUX router that keeps detailed logs so I can be quite certain of these figures :)
BTW I live approx 1.6 KM from the exchange
another point.. because (it seems) there is less packet fragmentation and latency in the VM network VOIP also works considerably better!
just my 2p!

Re: 20 Meg From June
 

Have you looked at ntl:telewest business, they'll give you 5 statics via a CM, can't find the cost's on the webby though, if you're paying for two connections it might well be cheaper.

Re: 20 Meg From June
 

I couldnt give a rats about having 10/20/50mbit bandwidth.

The routers are overloaded and the packetloss is useless. I cant play games anymore between 4pm and 10pm weekdays and atall weekends. Ping spiking from 40-500ms and 100% PL now and then.

This is a pathetic and they know it aswell, they even admitided to me on a phone call. I am contracted for 3 more months. It is so frustrating, if they are traffic shaping it dosnt work. They need to Cut everyone on my UBR to 4mb and pay for that loss until it is upgraded.

It is absoloutley rubbish and i could never reccomend anyone to to get Cable in my area until they have upgraded.

Re: 20 Meg From June
 

Hello folks


I am on the 10 meg connection, and i guess like many of you i got a letter 3 days ago saying that my service will be upgraded to a 20 meg service for a extra £2 a month, which is not too bad, but for a 20 meg service surely the upload speed should be nearer to even over the 1 meg mark, not less than 800?

It looks like for me i wont be going for the 20 meg service when it rolls out, granted downloads should be quicker ( all depending where your d/loading stuff from ofc?) but if you are like me, one who plays quite alot of online fps which depends on the download and upload of information in-game would there really be any benefit and advantage between the 10 meg and 20 meg services?,


Btw can anyone please explain why when i do a speedtest on the london server i get this -https://www.cableforum.co.uk/images/...007/04/160.png

But when i select the faroe islands i go past the 10000 kbs

https://www.cableforum.co.uk/images/...007/04/161.png

Btw i am not blonde, just a slight be tipsy :D

Re: 20 Meg From June
 

god knows I tried lol!
I am in an ex NTL area and cant find anyone even remotely interested in selling me a business service :(

as to Efour.. where are you? guess I am just lucky :)
though the net as a whole is suffering at the moment (expanding users faster than infrastructure)
I wouldnt be looking towards ADSL for any improvments :)
I remember a freind trying to play some online game (red alert I think) when we where using satellite internet (europe online) it was a great giggle with pings between 500ms to 2500ms! yes.. we had 10Mb before anyone else..
but it really did him no good at all :D
oh well! life goes on:erm:

Re: 20 Meg From June
 

After you mentioned VOIP another thing came to my mind, for all ipstream isps that do not use central plus (most of them) all traffic has to go through london, so if I ping my next door neighbour even if he was on the same isp as me I am looking at about 45-50ms. (22-25ms to london). Cable network routes much more efficiently within the uk, the central plus system is different since the isps use BTs wholesale peering rather then their own network allowing them to utilise a uk wide backbone. LLU providers I would think are also limited routing but may be improved over ipstream. The only isps with national backbones I can think of are energis, ntl/telewest, BT and janet.

---------- Post added at 01:30 ---------- Previous post was at 01:28 ----------

If 10mbit users were throttled down to 4mbit shouldnt 4mbit users and the bottom tier also lose 60% of speed?

Re: 20 Meg From June
 

Hello all, i have a 4Mb connection with old Telewest and i am thinking about taking up the sky offer just for finacial reasons, i have never had any problems with telewest, it is a solid connection all the time, always get 4meg connection and when i was on 10meg which i downgraded from i used to get 9.6meg most of the time, but i have been hearing horror stories about sky, see this link
http://www.free-broadband-blog.co.uk...lems-continue/ this is unbelivable, what should i do??

Re: 20 Meg From June
 

You could try speaking to ntl, see if they could price match.

Re: 20 Meg From June
 

I would ask around your area to see if anyone else is using the service, if you can find someone then ask how it is for them. Any telephone line based BB service is reliant on a number of factors for it to perform at it's peak levels, unfortunately if you aren't in the right place with the right line conditions etc then you can find the service sucks no matter who you go with. One big problem with taking a "free" service is that it gives you very little leverage for complaints unlike a paid for service.

Re: 20 Meg From June
 

and interestingly.. although free you are held to a 12 month contract!
so.. when you find the service sucks they dont even let you migrate!
so you just end up with 12 months of misery!
if you have a BT line try one of the ISPs that offer a 1 month contract to see what ADSL works like on your line! it may cost you extra but at least you wont end up having 12 months of terrible internet performance!

if you dont have an existing BT line chances are it is a lot cheaper to stay with VM
remember free isn't always the cheapest option!

Re: 20 Meg From June
 

What about the good old ntl:home 100 modem?

Re: 20 Meg From June
 

No, they can't even handle 10Mb if memory serves me correctly.

Re: 20 Meg From June
 

Turned my modem off last night, turned it on this morning and seems I'm on 20mb in Swansea.

Re: 20 Meg From June
 

Nice! I think they will slowly start rolling the upgrades out to see how the system copes

Re: 20 Meg From June
 

Mine handles 10Mb just fine. :Yikes:

Incidently, I used to be able to access it via http://192.168.100.1/ but since Virgin have been in the mix this seems to no longer work. I'm guessing (probably incorrectly) that they have upgraded the firmware and removed this access?

-Rx.

Re: 20 Meg From June
 

Nope it still works.

Perhaps you have a proxy specified?

Re: 20 Meg From June
 

EDIT: Nevermind! Solved!

Re: 20 Meg From June
 

Looks like I will be having fun when the 20 meg rolls out as I have just been informed today I am on a Over subbed system.
My speeds to day and for the last 3 days have been averaging

1st 512K took 1016 ms = 503.9 KB/sec, approx 4152 Kbps, 4.05 Mbps
2nd 512K took 844 ms = 606.6 KB/sec, approx 4998 Kbps, 4.88 Mbps
3rd 512K took 859 ms = 596 KB/sec, approx 4911 Kbps, 4.8 Mbps
4th 512K took 1000 ms = 512 KB/sec, approx 4219 Kbps, 4.12 Mbps
Overall Average Speed = approx 4570 Kbps, 4.46 Mbps


But spoke to a nice polite Tech chap and they are trying to move my cable modem onto another system but they are having trouble removing it from the system so they can put it on another ?

Does not sound good at all at the moment for my 10 meg let alone the 20 meg.

Re: 20 Meg From June
 

i never knew that had the ability to do that :Yikes:

am keeping a close eye on http://allyours.virginmedia.com/html...d_rollout.html for any news on the 20meg schedule

Re: 20 Meg From June
 

Well I have just finished yes my 5 th call to Tech help and they are sending an engineer round for Thursday morning, so I will see what happens then.

Re: 20 Meg From June
 

To be honest, that's not THAT bad for 10Meg. At least it beats what I get at 4:30am.


Sat, 14 Apr 2007 03:30:11 GMT

1st 512K took 12297 ms = 41.6 KB/sec, approx 343 Kbps, 0.33 Mbps
2nd 512K took 12921 ms = 39.6 KB/sec, approx 326 Kbps, 0.32 Mbps
3rd 512K took 25985 ms = 19.7 KB/sec, approx 162 Kbps, 0.16 Mbps
4th 512K took 43797 ms = 11.7 KB/sec, approx 96 Kbps, 0.09 Mbps

Overall Average Speed = approx 232 Kbps, 0.23 Mbps

And woo it's my birthday today :D

Re: 20 Meg From June
 

:birthday:

to you!

:beer:Cheers!

Re: 20 Meg From June
 

Thanks :)

Re: 20 Meg From June
 

Just wondering wether a Webstar DPX100 will be able to handle 20meg when it rolls out?

Re: 20 Meg From June
 

If that's what you get at 4:30am then you have a fault, and should report it.

Re: 20 Meg From June
 

HI all, I got this email from a good mate that works for VirginMedia Retentions, and has also reduced my bill by nearly half, so I know he can be trusted!


From: ********@***********.**.**
Date: 10/03/07 13:33:05
To: 'A'
Subject: announcement of 20MB

Hiya A, told ya would keep ya updated. Hope this helps with questions about 20MB BB

Q. Who is being upgraded?
A. All Broadband Size: XL customers will receive the upgrade.

Q. When will the upgrade take place?
A. From May 2007 onwards. It will take place in a phased approach, details to be confirmed.

Q. Will all users be able to get the full 20Mb?
A. No. The majority of customers (85%) will be able to achieve 20Mb if they have the right modem. The remaining 15% of customers will only be able to achieve 16Mb, due to network constraints in their area, details of where to be confirmed.

Q. How will customers know if they have the right modem?
A. Details for customers will be available on our website - and don't worry, we'll make sure you're fully briefed as well.

Q. Will there be a charge for the modem upgrade?
A. Yes, a small charge is likely for most customers who need one. Again, we'll confirm these details.

Q. What happens if a customer doesn't want the modem upgrade?
A. They'll still be able to use their existing modem, they just won't get the full benefit of the speed increase.

Q. What is the upload speed for up to 20Mb broadband?
A. The upload speed for up to 20Mb broadband will be 768kbps.

Q. Where can customers get more information?
A. All customers receiving a letter about the price increase of Broadband Size: XL to £37, will be given a web link to find more information from our website (link to be confirmed).


Hope this is all ok for you all :)

Re: 20 Meg From June
 

Oops, that'll be it :)

Thanks.

Re: 20 Meg From June
 

my modem keeps on freezing :(, reboot it and router and i'm back in business. any ideas anyone please?
2007-04-28 12:44:23errorBPI FLASH: The Mfg CA certificate not found!2007-04-28 12:38:50informationIgnore SW upgrade via provisioning: same image!2007-04-28 12:38:48noticeInterface index:4 LinkUp2007-04-28 12:38:48noticeInterface index:3 LinkUp2007-04-28 12:38:48noticeInterface index:2 LinkUp2007-04-28 12:38:48noticeSNMP COLD_START(SNMP Nmaccess mode)2007-04-28 12:38:48noticeCable Modem Status set to Registration Complete2007-04-28 12:38:48informationReceived REG-RSP from CMTS2007-04-28 12:38:47informationSending Registration Request2007-04-28 12:38:47informationProcessing Configuration File2007-04-28 11:04:23informationDHCP: IP complete2007-04-28 11:04:23warningDHCP WARNING - Non-critical field invalid in response2007-04-28 11:04:22warningDHCP WARNING - Non-critical field invalid in response2007-04-28 11:04:22debugDHCP_coldstart() successfully2007-

Re: 20 Meg From June
 

I read these thread with much interest..and it thows a couple of questions up

Im in Romford Essex, and the planned network maintanance had with out a doubt improved the 10meg pipe no end..

so..

A:will i get the 20meg
i have a blue NTL modem..couldnt tell u the model!

B:I have only paid 35 this month..i would have thought 37 would have been taken

C:I read somewhere all of london had been done..well i tell u it hasnt! im still on the 10meg

D:How will i know if ive got the update and how do i update the firmaware in my modem? ive reset it several times..

Any answers would be great!

cheers.:dunce:

Re: 20 Meg From June
 

I believe the blue one is the Ambit 250, and it should be capable of speeds of up-to 43mbit/s.

Don't complain about being charged less! Everyone on the current 10mbit/s will get the upgrade...

You'll know when you've recieved the update as the modem config will clearly state 20mbit/s instead of the 10mbit/s. All you need to do is restart your modem and you will recieve the upgrade.

Re: 20 Meg From June
 

so if i restart my modem daily as of the 1st..i`ll get the upgrade for deff? sorry im a speed freak!! the need for speed!! bring on the 50meg!! you know i reckon what they should have done is not told ANYONE about the upgrade and just do it! stuff the £2! they`ll get load of news customers anyway cos ADSL is so poor up ur 16meg max sky toss bags!!

---------- Post added at 15:02 ---------- Previous post was at 15:00 ----------

also if they want £2! they can have it im not complaining! £37 for 20meg..that`ll do me sunshine!

Re: 20 Meg From June
 

well hasnt customer services gone down rapidly since vm took over!!!!!
decided to ring them with my continuing modem failing problem.....oh dear what a mistake.
i get what sounds like a phillapino girl who is obviously working of a scripted page of basic errors and how too's lol.
explained my errors on modem log and get told that isnt my modem!!!!
tried to explain again and poor girl didnt have a clue and got so frustrated that she cut me off rather than look daft.

Re: 20 Meg From June
 

Why are VM charging for modem upgrades when we hire the modem in the 1st place, surely if they want us to use their service then they provide the equipment for free or on rental and are included in the price in the 1st place?

This always bugs me

Re: 20 Meg From June
 

If you ask for a self-install, you may not have to pay for the modem upgrade.

Re: 20 Meg From June
 

HE HE..YOU dont normally moan about young phillapino girls!:disturbd:

Re: 20 Meg From June
 

I bet he does moan, just not in the same way. :D

Re: 20 Meg From June
 

pmsl.......well that convo went down hill pretty quick guys. its normally me that drags it to gutter level lol.

Re: 20 Meg From June
 

So has anyone in Manchester been upgraded yet?