Re: New Speed Upgrades 8th March. (Part 4)
 

It may have been asked already, so apologies if it has!

Has anyone received a automatic 'upgrade' without asking NTL CS by phone or using the upgrade thing on their website?

Ive a few mates who work in NTL swansea and theyre saying that the upgrade has to be sent to you and its not automatic? Supposdly trying to keep numbers down! :erm:

Re: New Speed Upgrades 8th March. (Part 4)
 

Hi all,
Just had my STB upgraded to 2mb through CS,(Blackburn) big thanks to all the positive comments in this thread about how to achieve this.
I,ve been with NTL for years, and have always enjoyed a great service.

nash

Re: New Speed Upgrades 8th March. (Part 4)
 

not really great if "YOU" have to phone them for it.

Please help a dummy
 

I have the 2mb (37.99 per month) internet connect broadband through a NTL Home 200 stand alone modem and live in Bury (ex C&W area) Lancashire.

What exactly do I need to do to upgrade to the 3mb connection?

I've tried rebooting my cable modem to no avail.

I'm sorry for asking but there are too many threads and conflicting answers about upgrading speeds and I thought you might be able to help me.

Many thanks

Bubby;)

Re: New Speed Upgrades 8th March. (Part 4)
 

Response to which competitors speed increases? Most of the ones for more than 2Mb are six months away, if the trials work and if you live in the right place. Let's face it, no other ISP in the country can give more than 2Mb to as many customers as NTL can. When will some customers wake up to the fact that they are getting a damn good deal from NTL.

Re: New Speed Upgrades 8th March. (Part 4)
 

Technically YOU don't have to phone anybody for it. It would have been given to you at some point this month. It's just so happen that if you want it more immediately, it's better to do it online or phone them. Most people may be happy to wait patiently for these things. :)

Re: New Speed Upgrades 8th March. (Part 4)
 

Erm you don't 'HAVE' to phone, if it's really that much trouble could just wait for it to be done automatically, which for most places is a very short time away.

Re: Please help a dummy
 

If your area is ready to roll out the upgrades you will either need to ring CS and ask if they can do it while you wait or go to
http://www.ntlworld.com/data-feeds/e...cablemodem.php
and put your original account/ user name and original password in to get the upgrade to go through.

Re: New Speed Upgrades 8th March. (Part 4)
 

Check out Pipex, Telewest or even god forbid AOL. All 3 have no caps and they can do 2Mb or above for relatively the same price.

Re: New Speed Upgrades 8th March. (Part 4)
 

All 3 Currently have no cap. Only time will tell if this remains the case though ;)

Re: New Speed Upgrades 8th March. (Part 4)
 

:dunce: ;) :angel: :dozey: GOT IT 2Mb Upgrade!! There are good and bad in all companies, i feel a little guilty because i lost my rag with one lady @ NTL. sorry if u are reading this:angel:

Re: New Speed Upgrades 8th March. (Part 4)
 

And was she the one that upgraded you? :p:.

Re: New Speed Upgrades 8th March. (Part 4)
 

I canââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t help but agree with †˜fatlip 180ââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢. This †˜free upgradeââ‚à ‚¬Ã¢â€žÂ¢ has been in the pipeline for a while. NTL could have contacted people with Pace boxes and offered them an exchange prior to the upgrade going ahead. This would have limited the frustration of people like myself having to wait for a new Samsung box, which is not going to be earlier than the 4th April. Secondly, if itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s to be rolled out over the coming weeks then we should have been contacted via email to give us an indication of the time span. As for this being a free upgrade, itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s not, there are plenty other providers providing most of these speeds and NTL have to compete or loose customers. The problem with NTL management is they donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t know how to pre-plan.
John :p:

Re: New Speed Upgrades 8th March. (Part 4)
 

So has anyone actually had an 'automatic' upgrade or have they all been user initiated in some way.... phone/web requests?

Re: New Speed Upgrades 8th March. (Part 4)
 

Thats good enough for me the master has spoken it will happen soon :hyper: :handshake

Re: New Speed Upgrades 8th March. (Part 4)
 

Since it's an upgrade to the customers tier of service without an increase in cost then how is it not a Free upgrade?

Re: New Speed Upgrades 8th March. (Part 4)
 

Did mine over the phone earlier this evening. Looks like the system is rather busy at the moment with people phoning in for the same thing. But when I did manage to get through it was all done in about 5 minutes. If only NTL had more staff like the CS representative I went through to tonight.

Re: New Speed Upgrades 8th March. (Part 4)
 

Unfortuntly that doesnt answer my question.

I wanted to know has anyone has the upgrade without doing anything.

Re: New Speed Upgrades 8th March. (Part 4)
 

Wasn't the original date going to be next week sometime? Maybe NTL should of held off on the web page upgrade/CS upgrades till then and allowed the automatic roll out to take its course. NTL could of handled this a little better but that's not to say a few forum members here couldn't handle themselves better too.
If you read back through old speed upgrade threads it's mentioned numerous times about the STB rollout being slower and if you have a SACM then the procedure for getting CS to put the upgrade through has already been mentioned a lot also, ok it's not 100% perfect but given a few calls talking to different CS staff you should get the upgrade, that seems to be the experience of many members here and my experience too. Read a bit more and shout a bit less. Hell we could be facing hard caps come the end of the year so save your breath for that.

Re: New Speed Upgrades 8th March. (Part 4)
 

erm, yep, it really bothered me did that!!:dozey:

Re: New Speed Upgrades 8th March. (Part 4)
 

Feel free to read parts 1-4 of this thread as I believe that a few people have seen their upgrades go through automatically. When the auto-upgrades occur will depend on your geographical location I think.

Re: New Speed Upgrades 8th March. (Part 4)
 

Thanks :)

Re: New Speed Upgrades 8th March. (Part 4)
 

Hi Guys,

Which options are you guys taking from the main menu of the 0800 052 2000 number, as I can't seem to get through to the correct department and im pulling my hair out.

Are the SAMSUNG's being done manually yet?

Re: New Speed Upgrades 8th March. (Part 4)
 

5 and yes.

Re: New Speed Upgrades 8th March. (Part 4)
 

I always ask this question:

If ntl is so bad, why do you stay with them? Feel free to change to an ADSL provider, as is your right.

Re: New Speed Upgrades 8th March. (Part 4)
 

Think it was the option for package changes or queries? Option 2 or 3 I think ;) STB's are being done but someone on the thread was told they would not be done till next week but then different people are saying different things at the moment lol ;)

Re: New Speed Upgrades 8th March. (Part 4)
 

i chose option 5, and yes my STB was done with no bother at all :)

Re: New Speed Upgrades 8th March. (Part 4)
 

It *is* a free upgrade, and ntl don't claim to be the cheapest service.

This country has an odd obsession with cheapness. Cheap is rarely best.

Re: New Speed Upgrades 8th March. (Part 4)
 

I did the upgrade via the website and although adslguide reports the speed updates:

Downstream 2868 Kbps (358.5 KB/sec) 3097 Kbps (inc. overheads)
Upstream 284 Kbps (35.5 KB/sec) 306 Kbps (inc. overheads)

I still get webpages loading at the same speed and my download speed stays no more than 180..... :|

just spoke to an indian guy on Tech Support he tells me it will take up to 2 weeks to get things on track, at the moment my speed is actually running below what it was on 1.5mbit, i tried explaining that to him but he kept saying "wait a couple of weeks and it will all be fast as advertised" - what doesnt understand is my speeds are now BELOW what I had before! :(

Re: New Speed Upgrades 8th March. (Part 4)
 

What problem do you have with commercial private companies trying to keep customers?

Nobody's said it's a gift, but it IS a free upgrade which has been done to maintain competitive edge.

As I've said (yawn) 1000 times before, if you were a window cleaner and could get away with charging £5 per house, you wouldn't decide to charge £3 to be nice to your customers, you would only do so if there was business justification for doing so. It's exactly the same for ntl, and anyone who thinks companies should be giving stuff away out of the goodness of their heart should go and live in Russia.

Re: New Speed Upgrades 8th March. (Part 4)
 

From what I have read no existing customers have been upgraded without ringing NTL, I have rung TS twice and have been told I will have to wait possibly till April, how do you access CS, what options do you use ?

Re: New Speed Upgrades 8th March. (Part 4)
 

Dunno hope it was not, all i wish is that they all would sing from the same hymn sheet

Re: Please help a dummy
 

Doing it online doesn't work! It says it doesn't recognise me as being the registered user of my cable modem? whats that all about?

Are they going to do this automatically or what?

bubby

Re: New Speed Upgrades 8th March. (Part 4)
 

Wonder if anyone is having issues with USB connections not being able to handle the faster download speeds. I know USB 1.1 (low speed) max is 1.5mb/s and I also remember a friend using a really old PC with USB having issues with download speeds getting capped due to CPU usage, cured with ethernet, this was with the 600k/s service. Perhaps people may start to experience issues here especially on the 3mb/s service.

Re: New Speed Upgrades 8th March. (Part 4)
 

Re: Please help a dummy
 

Yep it will occur automatically, when is another matter ;) You could ring the 0800 052 2000 and select option 5 (I think, should be something about package changes or upgrades) and ask the lovely person on the phone if they can look into doing the free upgrade for you, if they can it will take a few minutes to come through to your modem and then it should be ok. Depending on where you are in the country it may be that they say you have to wait till tomorrow for it to happen automatically though :(

Re: New Speed Upgrades 8th March. (Part 4)
 

It is if you are not supposed to have it yet and by phoning them you get it early
:rolleyes:
__________________

:clap: :clap:

Re: New Speed Upgrades 8th March. (Part 4)
 

guys and gals just do it via the web... just done that myself and now I'm downloading at a nice rate of 340 kbs :D :D from only 140 KBS on the 1.5 meg..so that means that I'm on a 3meg now :D

Re: Please help a dummy
 

i'll wait, i tried customer service and was left holding for 35 mins!

no wonder they are making so many redundancies!

Re: New Speed Upgrades 8th March. (Part 4)
 

Never said there was, i actually encourage them to do this. I just don't think users should be so taken in by it as if your getting something for free in the way most people have taken it. You're getting a speed increase to compete with other broadband suppliers they aren't giving people speed increases from the kindness of their hearts they're doing it for a purpose so people shouldn't be so blindly greatful as some seem to be.

Re: Please help a dummy
 

Can't imagine why the lines are so busy ;) Hang in there, it's a free number after all :p:

Re: New Speed Upgrades 8th March. (Part 4)
 

thing is, I was filling the form via the "upgrade your speed" link and it TOLD me that my area was READY :S

Re: New Speed Upgrades 8th March. (Part 4)
 

Re: New Speed Upgrades 8th March. (Part 4)
 

Finally got through and was fobbed off by some old Doris. She told me they weren't allowing through any more upgrades tonight as its slowing the systems down because so many are being done, but she will put a note on the account and it will be done "first thing in the morning....."

....I'm not taking any bets on it NOT being done, BTW!!... ;)

Re: New Speed Upgrades 8th March. (Part 4)
 

Luck you, STB owners can't do it via the web, we are told to ring CS, but when we do half of us get refused :(

Re: New Speed Upgrades 8th March. (Part 4)
 

Who hoo 3meg here i come
i rang up ntl about being upgraded to 3mb
she done it there and then
all i had to do is restart stb,enter pid no's
i never had any trouble with ntl
well done ntl:clap:
1st 128K took 391 ms = 335223 Bytes/sec = approx 2789 kbits/sec
2nd 128K took 344 ms = 381023 Bytes/sec = approx 3170 kbits/sec
3rd 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
4th 128K took 344 ms = 381023 Bytes/sec = approx 3170 kbits/sec

Re: New Speed Upgrades 8th March. (Part 4)
 

But please do try and not be grateful :D :angel:

Re: New Speed Upgrades 8th March. (Part 4)
 

Just booked my 750 to be upgraded on a STB - earliest appointment is Tuesday April 5th - Seems STB users will just have to be patient for a month..... (Thats the Wirral anyways) (taps fingers repeatedly....) :rolleyes:

Re: New Speed Upgrades 8th March. (Part 4)
 

Has anyone been over the limit yet, since the new upgrades have been done ?

Re: New Speed Upgrades 8th March. (Part 4)
 

help

upgraded via the website but still seem to be stuck on 750k

any technicians about?

Re: New Speed Upgrades 8th March. (Part 4)
 

Depends who you talk to on CS....It took 4 attempts before someone said 'yes, no problem'.....'just reboot your STB in about half an hour'


I have to say that I have been getting through to CS and tech support with little or no waiting time over the last 2 days......well done ntl :tu: :)

Re: New Speed Upgrades 8th March. (Part 4)
 

Just upgraded from 750k > 2meg by phoning 0800 052 2000 option 5. I spoke to a nice guy who said it wouldn't be a problem.

However after 20 minutes and numerous manual cable modem reboots I'm still stuck on 750k.

Does anyone know if it should happen immediately or is there an hour or so delay ?

SnoopZ

Re: New Speed Upgrades 8th March. (Part 4)
 

pmsl :D

Re: New Speed Upgrades 8th March. (Part 4)
 

Same here just done it via the ntlworld website link. Says im on 2meg but its not switched gonna reeboot again.

Re: New Speed Upgrades 8th March. (Part 4)
 

Hi guys, I got a new Samsung box fitted today (shineeeeeeey) and phoned NTL as soon as I got home and was able (0800 052 2000 - Option 5) spoke to a very nice lady who said that it should be working straight after a reboot of the box and PC, I have a router so take PC to mean router. After a reboot of the box and router, exactly nothing, no net connection whatsoever.

Went to have dinner, and rebooted everything a few times after dinner. Phoned NTL CS back up and was only in the queue for about 5 minutes, i spoke to a nice man who said everything had been done properly at their end and i'd have to phone TS on their 0845 number, i did so, followed the options and spoke to someone within 10 minutes, it was eventually worked out that they'd sent the box a hit and then deleted the file from the box rather than the other way around leaving us with no way to connect to the internet, he sent a new hit to the box and sure enough it worked first time, after a reboot of everything (again) and a provision and another reboot later, im now downloading at 240Kb/s so all's well that ends well i guess :D

Re: New Speed Upgrades 8th March. (Part 4)
 

Since upgrading to 3mb I have leeched at least 15 Terabytes of warez...

Go for it!!!

:p:

Re: New Speed Upgrades 8th March. (Part 4)
 

I suppose like a lot of you I have been waiting for the NTL speed upgrade to happen. This was due to take place on 08/03/05. I thought I would receive something from NTL regarding this or there would be something on their website but I have been checking and so far nothing. Tonight I went to ntlworld.com and into the section 'Upgrade my Broadband speed' and clicked on it. It took me to a page of my account that said - "You are currently on 750k. You can upgrade to 2Mb for no extra charge". I took that option, the modem rebooted and I am now on an obviously faster connection. It would therefore seem the upgrade will not happen automatically :mad: and you have to go in and do it manually. Hope this is of help to some of you or maybe you guys already knew?

[Admin Edit] (Neil) Spam removed.

Re: New Speed Upgrades 8th March. (Part 4)
 

WOOHOO must be a lot of people doing it, it just reebooted an now im cookin at 2 meg :-)

FYI - Once you do it you have to wait for the reeboot. reebooting yourself does nothing. It will happen :-)

/me runs off to azureus :-)

Re: New Speed Upgrades 8th March. (Part 4)
 

Rotflmao

I want to download 1gig and 1kb for each day for 3 days, what would happen ? :dunce:

Re: New Speed Upgrades 8th March. (Part 4)
 

No company can roll out upgrades across an entire network in one fell swoop.

All customers have been advised they will get their increase in speed within the next few weeks.

If that isn't good enough, there's always ADSL.

Re: New Speed Upgrades 8th March. (Part 4)
 

You will have 3gig and 3kb :D

Re: New Speed Upgrades 8th March. (Part 4)
 

The upgrade will happen automatically, but it was always stated FROM MARCH 8TH, not ON MARCH 8TH.

Customers will be automatically upgraded in due course, but those who wish to get it faster can in most cases do so using one of several means.
__________________

Samsungs are the business, I have to say. I have two! (and two Paces as well. And one SACM.)

Re: New Speed Upgrades 8th March. (Part 4)
 

Would this "suit you sir" :)
http://www.ntl.com/mediacentre/press/display.asp?id=770

Re: New Speed Upgrades 8th March. (Part 4)
 

effectively, in many cases helped by hints obtained from this site, lots of us have 'jumped the queue' - I'm amazed people are using this as a further opportunity to twist the knife.:erm:

- that isn't aimed at you personally, barrada, I believe your motive was to give the 'heads up', but the situation is that the 'automatic' upgrade hasn't happened yet. ;)

Re: New Speed Upgrades 8th March. (Part 4)
 

I upgraded via the website, my CM rebooted itself afterwards and for about 30 mins i was flying but now im back to my old 1.5mb speeds :confused: No idea why....

Re: New Speed Upgrades 8th March. (Part 4)
 

I was one of the early takers who had a choice of paying £24.99 a month or buying my own CM for £150 and paying £20 a month for the original 512k service. I went to the upgrade page and typed in my username/password and the page came up with

"you are currently paying £24.99. ...."

"Upgrade to 2Mb........ÂÂƚ£24.99"

Does anyone know what will happen to my £5 discount if I continue with the upgrade?

Paddy

Re: New Speed Upgrades 8th March. (Part 4)
 

did the tier upgrade thing and choose 3mb but CM still on 1.5Mb
ex-C&W great yarmouth

Re: New Speed Upgrades 8th March. (Part 4)
 

I understood that discount was supposed to have been phased out.

Re: New Speed Upgrades 8th March. (Part 4)
 

I didn`t bother with tech support to get this done. I don`t see this as a tech support issue, it is more akin to a package change so that's the department I selected on the phone. I suspect that people may have more luck going this route rather than calling tech support.

Re: New Speed Upgrades 8th March. (Part 4)
 

From what i can work out the upgrade can take up to half an hour after youve done it on the website for the SACM.

Re: New Speed Upgrades 8th March. (Part 4)
 

PMSL....

You know as much as me at the mo... lol!!!

(thank god / allah / budda / etc u have a sense of humour)

Re: New Speed Upgrades 8th March. (Part 4)
 

Thats right. Tech Support can't make any package changes.... They have to be done by CS

Re: New Speed Upgrades 8th March. (Part 4)
 

Yes - I just wanted to pass on that I'd done this so I don't see why every one can't try it.

[Admin Edit] (Neil) Spam removed.

Re: New Speed Upgrades 8th March. (Part 4)
 

1.53 Mbps
which is around 195.83 KB/s

[img]Download Failed (1)[/img] Your connection is performing spot on (102% efficiency) for a 1.5 Mbps service

is my update coming i havent rebooted :D

Re: New Speed Upgrades 8th March. (Part 4)
 

Having Upgraded via CS and waiting 2 hours for the upgrade which never happened I gave up waiting and did it via that webpage link in the end.

10 minutes later modem reboots by itself and I now have 2 meg.

I'm just praying it doesn't mess up my £19.99 I've always payed as like Paddy1 I too bought the modem for £150 years ago in return for a £5 discount.

Unlike Paddy1 though no price was quoted on the website during my upgrade all I had was the letters N/A for where the price should have been. I took a few screen grabs of this to cover myself incase billing screws up!

After all if they increase my price as well as my speed it wouldn't be a FREE upgrade would it ?

SnoopZ

Re: New Speed Upgrades 8th March. (Part 4)
 

What do you use to test your connection speed? :dunce:

[Admin Edit] (Neil) Spam removed.

Re: New Speed Upgrades 8th March. (Part 4)
 

http://www.dslzoneuk.net/speedtest.php :)

Re: New Speed Upgrades 8th March. (Part 4)
 

Updated mine, now on a meaty 2Mb. woooooooosssshhhh!!!

Paul

Re: New Speed Upgrades 8th March. (Part 4)
 

did u reboot modem?

Re: New Speed Upgrades 8th March. (Part 4)
 

it would be a good idea to reboot your modem if customer services have done the upgrades for you :)

Re: New Speed Upgrades 8th March. (Part 4)
 

It was off. Called a mate at work, turned comp on and hey presto

Re: New Speed Upgrades 8th March. (Part 4)
 

Can i ask a question to the other associates who post here....

Have you guys upgraded yet via the website? If so, by doing so, have you stayed on the associate package charges?

Re: New Speed Upgrades 8th March. (Part 4)
 

Rebooted modem no luck whatso ever .. night all :angel:

Re: New Speed Upgrades 8th March. (Part 4)
 

I just get told 'you will get a letter' and that it can't be done yet.

FFS will the CS managers please let the front end know what is going on.

Re: New Speed Upgrades 8th March. (Part 4)
 

I got told the same thing :(:(:(:(

Re: New Speed Upgrades 8th March. (Part 4)
 

I had a couple of people who called in with that today. Winds me up when some muppet in customer services changes the package THEN removes the old package, as that just tells the STB that broadband is to be removed.

Re: New Speed Upgrades 8th March. (Part 4)
 

carter do you work for NTL? If so do you have any idea why i cant upgrade via the NTL webpage?

Re: New Speed Upgrades 8th March. (Part 4)
 

login to ntl: Broadband Internet - Connection Speed Upgrade Unable to upgrade your connection speed We are sorry that your current package or connection speed is not appropriate for an online speed upgrade. Please call customer support on 0800 052 2000 for further assistance with changing your service level.

this is what i get manually upgrading my connection via website, any ideas???

im on 1.5mbit at the mo n'd i live in burnley

Re: New Speed Upgrades 8th March. (Part 4)
 

i get the same problem as you fatlip :(

Re: New Speed Upgrades 8th March. (Part 4)
 

Nope because i only found out about it myself about two hours before i finished today! :D


What message do you get when you try to register it?

Re: New Speed Upgrades 8th March. (Part 4)
 

read the post fatlip made. I get that message

Re: New Speed Upgrades 8th March. (Part 4)
 

Is that through the Cable Modem guys?

From the wording that i've read, it suggests that some areas may need to be upgraded. I'd assume this would mean the UBRs and the DHCPs. If thats the case they may need to ensure they can take the upgraded speed in those areas before they can allow customers to upgrade.

Re: New Speed Upgrades 8th March. (Part 4)
 

This is what the associates will have been told to tell customers

Some people don't seem to relise just how big of a task this actually is. There are thousands (sorry millions accourding to ntl) of customers who are going to get this upgrade. DO you really think tehy would risk the network by putting everyone on at the same time? If something goes wrong it would be chaos. We already have people calling in to get the speed inscreased because "it's the 8th and im still on xxx speed" No official word was given prio to the upgrades for good reason.

Give it time mate, it will come sooner rather than later. Like other people have suggested in here, give CS a call and _kindly_ request it. I mean come on, it's only one day. Before you even knew about the speed increases you were probably more than happy with what you have. Now you hear some customer are getting higher you want want want.

Im on the 2Mb now mind and I can tell you, it's brill:)

Re: New Speed Upgrades 8th March. (Part 4)
 

cable modem 4 me m8, i live in burnley

Re: New Speed Upgrades 8th March. (Part 4)
 

I had somebody call earlier who wanted to know why he was only getting a 2mb connection when it was upgraded to 3mb.

Took him to a couple of download sites and he was getting a quicker speed than the average 3mb connection should be getting.

He still didnt believe me though! :D they never do when that happens!
__________________


i have no idea about particular areas tbh. I dont get told enough regarding these things to know why some people can and some people cant. All i can do is suggest possible reasons why, they're all just my own opinions and would be the same opinions i would have if i didnt work for the company.

Re: New Speed Upgrades 8th March. (Part 4)
 

I had problems upgrading via the website as it kept on saying it couldnt detect the MAC address. Rang up CS who tried to put it through and didnt work. Was then told to phone SACM console support (that right?) and they said they couldnt do it and it was not recommended to do so as the modem would most likely go into pre-reg mode meaning no connection as NTL are having numerous upgrade problems!!

Anyway, decided to move my computer to where the modem is, and try the website without going through the wireless router, i.e. direct via ethernet.

Worked a treat, and within 2mins was up and running on 2mb.

Sorted. :D

Re: New Speed Upgrades 8th March. (Part 4)
 

I have ALWAYS been kind and friendly to CS, even if they have been short with me and hung up on me :mad: (she will never do that again)

I always try and get them laughing, 'cos I know they put up with a load of crap. But I just want them to know what they are talking about.

Re: New Speed Upgrades 8th March. (Part 4)
 

It doesnt help that we are told one thing in communication, but then find out for ourselves that another completely different situation is in place.

Re: New Speed Upgrades 8th March. (Part 4)
 

CS done that? All the time I've dealt with them they've been spot on! (Bellshill) now faults! they're a diff kettle of fish altogether haha ;)

Re: New Speed Upgrades 8th March. (Part 4)
 

A few reasons as to why you may get this error.

1.you have a ps2 or xbox package.
2.you have a broadband plus package.
3.you have recently upgraded or downgraded your account.
4.your using a set top box.

If you have 1 of the above and are getting the error messge you will need to call cs to get your speed upgraded.