Re: Green box doors left open
 

couldnt tell you if they act on it though

Re: Green box doors left open
 

Thanks Pillhead.

Last night I reported a grey steel street cab that had it's top missing and the door removed, although internals did not appear to have been vandalized.

I'll report back here if/when they do anything about.

Re: Green box doors left open
 

No action so far.

I have just telephoned to report it again, allegedly they will be out to sort it within 24hours!!! :rolleyes:

Re: Green box doors left open
 

Well here we are and the promised Action within 24 hours hasn't happened!!!:rolleyes:

Am I surprised? No! Disappointed? Yes!

If this street cab survives the weekend without having it's innards destroyed by the Saturday revellers returning from a night on the town I shall be very surprised.

Re: Green box doors left open
 

I reported a Virgin Media street box open last July 2nd and it is still open.

Re: Green box doors left open
 

well ive just reported 7 so see what happens lol!

Re: Green box doors left open
 

Hope it's more successful than the cabinet I reported twice back in Septemer 2009, see my posts 202 - 204

The cabinet is still minus it's top, various actions have taken place, e.g. a polythene cover was taped over it only to be vandalized within days, the door has been stuck back with sticky tape several times and that is the current situation with the door having been taped on a couple days ago but with the top open to the elements.

I gave up trying to report it as VM seemed full of good intentions but no positive action. This is the next cab down the road from the one that supplies my broadband, I am informed that because it is fibre to the cabs that damage to this cab will not affect my service, however it is strange that the only downtime and outages I get seem to coincide with periods of wet weather? Maybe coincidence, maybe not!!!

Re: Green box doors left open
 

Virgin have just replaced a box a few streets from me. I think I'll take a photo of it and frame it. The old one lost its door 2 years ago and its been sitting with a board saying "Virgin. We apologise for the inconvenience while we are improving our network" propped up against it ever since. Now perhaps they'll start on the other 20 odd damaged or open boxes in the area. I think not :D

Re: Green box doors left open
 

well ive sent them a polite message saying that i have many kids playing in the area and if they dont do something about it. As its obviously dangerous, i shall report it to my local mp.

For that dont know there is a live mains supply to them boxes that could easily be touched by young children when the front is off

Re: Green box doors left open
 

The ones with a mains supply normally give off an audible hum. There were two of these open near me, both outside local schools. I filled in a complaints form on VM's website and they were both closed within 48 hrs. However since they closed them, one has come open again.

Re: Green box doors left open
 

both of the ones near me have mains supply as a billow of smoke came out of one once and took down everything when there was a power surge.

Re: Green box doors left open
 

Tried to get through to Virginmedia to help them out and report an open box and they didnt understand so can someone please chase this up for me.

There is a fully open green box on Tennis Court Drive, Leicester near the junction with Greenland Drive.

I noticed it whilst passing this morning.

Thanks.

Re: Green box doors left open
 

Good luck with that!

I reported one at the end of my road twice in Sept 09, the put plastic sheeting over it several times, it took over a year to be properly sorted!

Re: Green box doors left open
 

Try this, it has worked for me.

http://allyours.virginmedia.com/forms/cabinet.html

Re: Green box doors left open
 

Just ring the council and report it to them as its a dangerous street hazard.

They then get in touch with virgin and give them a time that i HAS to be done by

Re: Green box doors left open
 

Thanks, I've filled out the form and let them know.

Re: Green box doors left open
 

Good Job Halcyon ;)

Re: Green box doors left open
 

Ive contacted a forum member about green boxes being open, spiderpalnt and broadbandking are 2 users ive contacted in the past, not quite sure why i didnt use the online form though

Re: Green box doors left open
 

Sorry if this seems very very stupid but is there no way virgin could put the cabinets under ground? obv not without access but just so they are not easily access-able to any one? may seem stupid but only asking.

Re: Green box doors left open
 

I reported one on my friends road, he has been having trouble with internet for so long, this could possibly be the reason, people fiddling with them. hopefully they do something about it.

Re: Green box doors left open
 

A lot of cabinets in ex-Telewest areas are underground already and they are now being moved above ground. Having kit underground has its problems with water ingress and damage so now everything is above ground.

The problem isn't having kit in cabinets, its the maintenance and quality of the cabinet shells. Remember a lot of these cabinets will now be 15-20 years old in some areas, no wonder they are looking a bit neglected!

;)

Re: Green box doors left open
 

thanks for the info, i think they need heavy duty cabinets, would save them money in the long run :)

Re: Green box doors left open
 

Heavy duty cabinets have their inherent problems as well. Thicker metal cabinets results in poorer heat dissipation in hot weather, also much greater costs to install.

I understand there is a project to modernise new cabinets and tidy up the ones that in greatest need of a bit of TLC but I dont know any more than that.

Re: Green box doors left open
 

Hmmm... BT have installed a VERY "Heavy Duty" phone cabinet
in Whalebone Lane North, (Dagenham area), just recently ... (One MASSIVE Lock),
with ventilation slots all round the bottom ... so it CAN (presumably) be done,
and far more "vandal proof" than the TWO "comparitively-flimsy" Virgin
cabinets I've seen "vandalised open" recently ... all within a five mile
walk Dagenham-Chadwell Heath area :(

Re: Green box doors left open
 

What your referring to is a BT Infinity cabinet. This is a Fibre Node cabinet and not a smaller DP cabinet like the ones NTL and Telewest deployed for local access. The smaller VM cabinets are still quite basic with a single locking point whereas new Nodal cabinets are certainly much better than they used to be (VM cabinets made by same people that make BT cabinets).

Its much harder to upgrade an existing cabinet than it is to build a brand new one, I would expect any future change to existing street furniture to be for superior build types than are currently deployed.

Re: Green box doors left open
 

There are many cabinets left open around my town, some have had doors missing for ages. i decided to take note of the cabs with sca or scb numbers that were unsecured. I found 16 riding around in a short period of time, and have since located many more. its not just a problem of them being open but often cables were hanging out.

I reported them via http://allyours.virginmedia.com/forms/cabinet.html.

The reply i recieved shocked me. They have no database of there own cabinet locations by cabinet numbers. Why on earth did they bother labelling them?.

They expected me to give detailed road names and positions of cabs. Needless to say i said they could put me on there payroll for such information.

what a useless affair.

Re: Green box doors left open
 

We do have a database of network equipment and street furniture. The problem may be that the references on older cabinets may not be correct as during mergers and acquisitions some network furniture was renamed. Also, errors on any cabinet ID's wont reflect the true reference. This is an issue being looked at across the country with the cabinet cleanup VM have underway.

Address details help the team locate the correct cabinet as in certain areas you can have many cabinets within a small geographical area.

Re: Green box doors left open
 

Are the cabs that difficult to close in the first place? most of the ones i found open did not even look damaged.

one cab even had a key still in it!.

Re: Green box doors left open
 

No they aren't but some older cabinets are not up to standard these days and are either easy to open (by people other than VM staff) or are faulty/damaged and don't close properly.

Again these type of issues are being rectified over time. There is something in the region of 500k cabinets around the UK so it will be quite a job! Don't let this put you off reporting cabinet damage or open doors, the more the better!