Cable Forum - General Coming Soon to Virgin TV (2013) Vol. 3.

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Re: Coming Soon to Virgin TV (2013) Vol. 3.

Quote:

Originally Posted by howardmicks (Post 35604906)

Hopefully vm have dragged him in to negotiate with bt,or he is Working or a big scoop:)

Either way, he's been detained. Haha :)

Re: Coming Soon to Virgin TV (2013) Vol. 3.

I'm off to watch Sesame Street seems espn as gone catch you later folks

Re: Coming Soon to Virgin TV (2013) Vol. 3.

Quote:

Originally Posted by Helix (Post 35604909)

Based on the wording on this page:

http://help.virginmedia.com/system/s...RTICLE_ID=7615

I recon they have Sky Atlantic lined up if they can't come to a deal to get BT Sports in the XL pack. They probably don't have enough money for both, so don't want to announce Sky Atlantic if there is still a chance they could get BT Sports in the XL Pack.

Interesting. For all we know, they could be putting everything into place. We can always hope.

---------- Post added at 22:05 ---------- Previous post was at 22:03 ----------

Quote:

Originally Posted by howardmicks (Post 35604911)

I'm off to watch Sesame Street seems espn as gone catch you later folks

Have fun. Just hope Sesame Street isn't brought to you by the letters 'B' and 'T'. It would be a bit too soon. :)

Re: Coming Soon to Virgin TV (2013) Vol. 3.

Quote:

Originally Posted by scouser102002 (Post 35604541)

No, I am not accusing him of lying.

What I am saying is, is there any evidence of his insiders, as generally I don't believe people when they say they have 'inside info' as a rule.

It's not hard to understand.

If there is, and he is right most of the time like you say, then fair enough.

Quote:

Originally Posted by denphone (Post 35604576)

Indeed but the thing is Sirius they have had months to sort this out and again failed to come up with the goods and you can't blame the often nefarious Sky for that.

Negotiations often involve both parties using different methods for different (often hidden) agendas.

In this case it appears that each party thought that the other would concede just before the launch date.

---------- Post added at 21:28 ---------- Previous post was at 21:16 ----------

Quote:

Originally Posted by howardmicks (Post 35604560)

That's what the woman told me when I rang up today.

It seems that the staff don't even know what the offers are :D

---------- Post added at 13:06 ---------- Previous post was at 13:05 ----------

So now when they say 'talks are ongoing' they are actually not?

Yer correct,I have just run retentions and was told if you ain't happy leave,I replied great customer service and the response was well we are getting sick of customers moaning.slammed the phone down.mailed CEOs office and just in a q to speak to sky[/QUOTE]

Absolutely disgraceful, it amazes me that some employees seem not to have noticed the current economic climate and high level of unemployment.

I say well done, management can only weed out rougue employees (who have the capacity to spoil things for everybody else) if people take the time to alert them to poor service, inappropriate remarks, bad attitude etc.

Quote:

Originally Posted by denphone (Post 35604574)

Maybe they are fed up to the back teeth with the calls they are receiving but the fact remains customer service staff should at all times treat the customer politely and respectfully and not with the attitude of oh no not another one.

Absolutely spot on.

Re: Coming Soon to Virgin TV (2013) Vol. 3.

Quote:

Originally Posted by Helix (Post 35604909)

That page has been there for about a month and a half.

Doesn't really mean anything is happening.

Re: Coming Soon to Virgin TV (2013) Vol. 3.

Quote:

Originally Posted by scouser102002 (Post 35604919)

That page has been there for about a month and a half.

Doesn't really mean anything is happening.

Doesn't mean it isn't either.

Re: Coming Soon to Virgin TV (2013) Vol. 3.

Quote:

Originally Posted by Dave42 (Post 35604860)

more chance of it snowing in hell forever than them coming to VM

Quote:

Originally Posted by RichardCoulter (Post 35604917)

You are unlikely to be able to obtain evidence for something that, by it's very nature, is obtained on a nod and a wink basis.

If this means that you wish to discount the information put forward (which you are perfectly entitled to do) then so be it.

Negotiations often involve both parties using different methods for different (often hidden) agendas.

In this case it appears that each party thought that the other would concede just before the launch date.

---------- Post added at 21:28 ---------- Previous post was at 21:16 ----------

Yer correct,I have just run retentions and was told if you ain't happy leave,I replied great customer service and the response was well we are getting sick of customers moaning.slammed the phone down.mailed CEOs office and just in a q to speak to sky

Absolutely disgraceful, it amazes me that some employees seem not to have noticed the current economic climate and high level of unemployment.

I say well done, management can only weed out rougue employees (who have the capacity to spoil things for everybody else) if people take the time to alert them to poor service, inappropriate remarks, bad attitude etc.

Absolutely spot on.[/QUOTE]
As previously posted after phoning retentions saved £25 a month

Re: Coming Soon to Virgin TV (2013) Vol. 3.

tbf, we are assuming what is being reported of the conversation is verbatim/accurate, rather than a one-sided view of a conversation which did not result in the outcome the caller desired.

Re: Coming Soon to Virgin TV (2013) Vol. 3.

Quote:

Originally Posted by Hugh (Post 35604929)

tbf, we are assuming what is being reported of the conversation is verbatim/accurate, rather than a one-sided view of a conversation which did not result in the outcome the caller desired.

This....:tu:

Re: Coming Soon to Virgin TV (2013) Vol. 3.

Quote:

Originally Posted by thegrid (Post 35604913)

Interesting. For all we know, they could be putting everything into place. We can always hope.

---------- Post added at 22:05 ---------- Previous post was at 22:03 ----------

Have fun. Just hope Sesame Street isn't brought to you by the letters 'B' and 'T'. It would be a bit too soon. :)

Re: Coming Soon to Virgin TV (2013) Vol. 3.

It seems the headlines from the Liberty Global results are a loss, and growth for Virgin Media has stalled. It must be more vital than ever to prevent churn.

Re: Coming Soon to Virgin TV (2013) Vol. 3.

As suggested I emailed the ceo's office to complain about the lack of Sky Atlantic and BT Sports and also the lack of communication to customers. I got a quick email reply, and then a phone call about three hours later. I have seen it suggested that the talks between BT/Sky had been broken off but the lady I spoke to said this was not the case, and that they were quite confident of getting the channels but obviously could not say when. She said that as soon as an agreement was reached it would be immediately relayed to all customers. It sounded hopeful, but then it could be a bit of wishful thinking trying to maintain their customer base.

Re: Coming Soon to Virgin TV (2013) Vol. 3.

Quote:

Originally Posted by andy_m (Post 35605007)

It seems the headlines from the Liberty Global results are a loss, and growth for Virgin Media has stalled. It must be more vital than ever to prevent churn.

You would certainly think so bud,I know at least 3 people who cancelled there services yesterday I know that doesn't sound so bad when they have 4million+ customers but that's just people I know and so far and if reading comments on Facebook vm page there are certainly a lot threatening/leaving.

Quote:

Originally Posted by howardmicks (Post 35604896)

Quote:

Originally Posted by nstokes (Post 35604886)

Why cant you say and why do CEO tell you if not allowed to know?

Because nothing is set in stone bud and at the end of the day it was a private conversation(not meaning it nasty) and I came off it a lt happier than before the call

Sounds like BS

Re: Coming Soon to Virgin TV (2013) Vol. 3.

Quote:

Originally Posted by borrissey (Post 35605022)

Sounds like BS

In your opinion :confused:
It must have been some bs,I was on the phone with them for over a hour and half