Re: *ALL* ntl 10MB Discussion (Part 3)
 

Seems to depend which area you are in and who you talk to, I talked to a Scottish woman and she gave no hassle at all, I asked for the upgrade and she just said okay I'll do that for you, then told me to reboot my modem after I did that I was on the new speed.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just thought I'd try phoning CS again to see if they could upgrade me from 3mb, and got told that I couldn't have the upgrade because my modem can't take it (NTL 120), but during december i will recieve a new modem and the upgrade!! A bit different to what I have been told previously but I'm in no rush, so I will wait patiently til I get my new modem and then hopefully I can enjoy what a lot of other people are enjoying now.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I have just upgraded this evening, I have the terayon TJ210 modem. I was on 3mbit and I used to get 300k/sec (ish) download speed. Since 'upgrading' this evening, I now get a superb 30k/sec to this same website and nowhere near even 3mbit speeds maximum let alone 10mbit!

I would advise people NOT to upgrade! when I was enquiring about the upgrade, CS told me that I cannot moan about the speed because its still in testing and not official, they also told me that they will not be contacting me about the speed upgrade as I have already done it and that performance all depends on your modem and location. I can only enquire about poor performance once it has officially gone live.

not happy one bit so far I have to say! :mad:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I use a Terayon and downloaded from download.com at an average of 913k a sec a few mins ago. Seems pretty good to me

Re: *ALL* ntl 10MB Discussion (Part 3)
 

well I still cannot get them to give me a SACM, I am stuck with my samsung stb and no upgrade. I am now officially ****ed off with this.:mad:

It wouldn't be so bad but the tv still keeps freezing and the enginner tried to blame my pc. :mad:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just a big thanks to the 'Manc Crew', who, as usual faultlessly sorted out my problems and got me a SACM for me 10M and more importantly left me STB 3M alone for someone else to use (and pay me the $$)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

So why the **** can't I have it?????????????:mad:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just keep ringing....I managed to get mine sorted out, got changed today

Re: *ALL* ntl 10MB Discussion (Part 3)
 

@swoop CYPM

Re: *ALL* ntl 10MB Discussion (Part 3)
 

cos they gave the last one they had to daxx!

seriously though, why not ring up and speak to cancellations/retentions/customer relations and ask to close your account as they aren't being helpful enough.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I should not have to do that after being with them 11 years.:mad:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I agree. look after you loyal customers as they are where your profits are.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I just tried speeds with NTL NETGUARD installed I found I lost between 100-200KB/s. speed increased to 670-700KB/s after I uninstalled it. I'm using NTL Home 100 in the Kempston Area.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

wish i hadn`t gone to 10meg ,was on 3 anyway . dl @ less than 1 meg ,more like 512.nottingham ng11 upset

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just read the post in the modem thread, that suggests the new firmware is being rolled out to the 120 modem. Rebooted modem just now and speed has gone up to:

Downstream 9465 Kbps (1,183.1 KB/sec) 10222 Kbps (inc. overheads)
Upstream 495 Kbps (61.9 KB/sec) 534 Kbps (inc. overheads)

and the modem has the new firmware, so I guess everyone on the 120 should try and reboot their modem.