Re: Free V6 box
 

My launch week 1TB TiVo has finally died and has been my second box as part of the VIP bundle I have been on since joining 10 years ago.
Engineer is coming tonight. Will I get a crumby TiVo to replace it or finally a V6 as my package if you were to sign up to VIP now is for 2 x V6?

Incidentally I didn't really want to lose my TiVo as I use Slingbox with it but as it's died and has been so slow, buggy etc it seems as good a time as any to upgrade it.

Re: Free V6 box
 

Anyone with broadband should get a V6 to replace an existing TiVo - as long as you don't already have three.

You can have three V6 boxes per account - anything after that will be TiVo

Re: Free V6 box
 

Great thanks for the info. Yes we have phone, tv, BB and mobile so was thinking we are surely do a mini upgrade.
Fingers crossed then.

Re: Free V6 box
 

My TiVo bricked itself and was replaced by a V6 box - along with an increase to my monthly charge which was never mentioned until after it was installed. Seriously thinking of ditching virgin and going to sky.

Re: Free V6 box
 

... and that should not have happened, unless you concurrently made some other changes. Fault replacement should not alter charging.

Re: Free V6 box
 

No other changes, I was not informed of any increase and would not have agreed to it. I am really not happy.

Re: Free V6 box
 

I'd make a complaint, if they didn't resolve it i'd use another supplier.

Re: Free V6 box
 

I rang the. And said I wanted to leave. It turns out that the price increase was nothing to do with my new box, it just happened to be at the same time as the annual increase.

So, after speaking to them my bill has now gone up another £2

For that extra £2 all I am getting is a speed increase from 200 Meg to 350 Meg.

Oh, and Sky sports and Sky films.

I think that’s probably worth two quid a month.

I am now a happy virgin customer again. :)

Re: Free V6 box
 

Excellent news, a conversation with Virgin (usually with retentions) tends to cause a good outcome.

Re: Free V6 box
 

I’d never called them before because I never actually thought I would leave before. I was actually going to leave today. Really impressed with the way I was dealt with and very happy with the outcome.

Re: Free V6 box
 

It's a competitive market out there - lots of excellent deals out there from all providers. Best to keep them on their toes every 12 months or so. :)

Re: Free V6 box
 

It's good to talk. As they say. :D

Re: Free V6 box
 

Our younger members may need that one explained. ;)