Originally Posted by Sephiroth (Post 35305140)

I think poor old thenry is being set upon for some of the things he says in innocence and frustration.

To thenry, I'd say that VM have understood at long last the risk associated with using just one SH supplier whose pedigree has so badly let them down. Much too late - and they'll never admit it - but the Huawei addition, stated in this forum a couple of months ago BTW, is the evidence of that fact. As ever, they misunderstand the mistrust people have in the 480 SH, but in all fairness, we have to see what R30 produces.

VM have chosen their partners; there would be commercial reasons to a significant extent and I suspect (opinion) that the SH went out in it's wretched state last year because they couldn't get any more Ambits.

IMO, VM's big mistake was not first putting in a vanilla EuroDOCSIS 3 gateway and then doing the SH properly.

Another mistake (opinion) was not validating a paid for standalone modem from day 1.

VM come out of this with very little if any credit. There is no admission that they got it wrong (fact) - and boy did they get it wrong.

We all hope they've learned from this episode and in future will put the customer at VM's heart.

Originally Posted by jb66 (Post 35305145)

Why did the ambits stop?

Originally Posted by HuaweiHank (Post 35305126)

So the Virginmedia intranet is 100% up to date and accurate?

Originally Posted by HuaweiHank (Post 35305126)

Masque then started asking about the 485 and stated that some people already have it.

Originally Posted by BenMcr (Post 35305128)

Before you can get to a production firmware, you have test it first do you not? As part of that testing there will be a 'beta' stage - which is the stage it will have got to when Virgin start asking for people outside of the company to test it, just as they did for R30

Originally Posted by BenMcr (Post 35305128)

I'm aware of that, but until someone here actually has it installed and reports back on how it performs, people are sepeculating on it's performance and functionality

Originally Posted by BenMcr (Post 35305133)

I'm pretty sure writing software and firmware certainly isn't childs play

Originally Posted by BenMcr (Post 35305142)

Again, not childs play.

Any new feature requests will have to be drawn up, identified as to whether they are possible or not, costed to find out how much it will be to add them to the product, scoped for benefit to the customer and the business, planned for production, tested for technical reasons, tested for support reasons, beta tested, trained out to support staff etc.

It's not a simple as just writing it and rolling it out.

Originally Posted by thenry (Post 35305156)

....
My frustration is all down to the fact staff members saying their going to take a break, its unbelievably pathetic.

Originally Posted by HuaweiHank (Post 35305155)

:rolleyes:

Edit: "select few triallists" = "a few people already have it" - same thing!

Originally Posted by jb66 (Post 35305145)

Why did the ambits stop?

Originally Posted by thenry (Post 35305156)

My frustration is all down to the fact staff members saying their going to take a break, its unbelievably pathetic

Originally Posted by thenry (Post 35305156)

So VM were right to roll out the SuperHub plan with buggy firmwares which have only now been stabilized? thats childs play.

My frustration is all down to the fact staff members saying their going to take a break, its unbelievably pathetic. Like I said, whats done is done.. now move in the right direction but I don't see it. Yes they have new contractors in place now but are they going to provide firmwares? is it all netgear? is someone else involved? are they all together? please excuse my lack of knowledge, confirmation would be nice? if its 1 writing the firmware then having an extra contractor or two would mean the first has extremely shoddy hardware when in fact its been proven that its ok, R30 proves that unless its the wireless chip thats being upgraded?

Originally Posted by BenMcr (Post 35305230)

One staff member on forum has said that. So it's not 'members' nor is it an official statement.

Both the Press Office talking to The Register and Mark Wilkin have said the same thing that Virgin will continue to work to bring new features to the SuperHub where possible.

Any future updates to the Netgear SuperHub will be written by Netgear, as it's their hardware

Originally Posted by Sephiroth (Post 35305308)

Thenry - don't you think we should build on "what's done is done". This fixation on VM "taking a break" is probably labouring the comment too much.

VM have a bloody nose over the SH. They don't really have the grace to fully admit it, IMO - but they've brought in a second supplier and stats will show whether or not there's an improvement, both with the 485 and the 480.

I think focus might now shift from what a normal Netgear router (or the CG3100D) would offer and what's been removed as a result of VM's firmware specification. In other words, why has VM specified a firmware (slugging some features) and then put up a thread in the VM forum asking punters what features they's like to see? Seems somewhat amateur to me.

Originally Posted by thenry (Post 35305411)

what about the other contractors, will they have their own firmware? again apologies for my lack of knowledge.