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-   -   [Update] ALL 20>30Mb upgrade discussion (https://www.cableforum.uk/board/showthread.php?t=33673990)

philce 25-01-2011 10:16
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Ignitionnet (Post 35158207)
There are lots more 20Mb punters than 50Mb, pushing a load of them over from 20Mb to 30Mb and, especially, increasing the upstream will put some areas already twitchy for capacity in strife.
So why launch a product that parts of the network cant handle?

Cant wait for all the "why cant I get the upgrade" threads on here! Or even better payment taken, hub sent out, but no upgrade till the area is done or even better "planned"!!!

Virgin cant win either way can they!!

Chrysalis 25-01-2011 10:40
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by philce (Post 35158367)
So why launch a product that parts of the network cant handle?

Cant wait for all the "why cant I get the upgrade" threads on here! Or even better payment taken, hub sent out, but no upgrade till the area is done or even better "planned"!!!

Virgin cant win either way can they!!
They could have done no upgrade, then would be no "why not me yet" and no "network cant handle upgrade".

browney 25-01-2011 11:25
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Ignitionnet (Post 35158207)
There are lots more 20Mb punters than 50Mb, pushing a load of them over from 20Mb to 30Mb and, especially, increasing the upstream will put some areas already twitchy for capacity in strife.
I think the £30 charge is part of the reason...if people have to pay, less people will want to switch.

dave.m 25-01-2011 11:36
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chrysalis (Post 35158372)
They could have done no upgrade, then would be no "why not me yet" and no "network cant handle upgrade".
The reason they're doing it is to be competitve and stop people considering BT cable.

philce 25-01-2011 11:47
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by dave.m (Post 35158391)
The reason they're doing it is to be competitve and stop people considering BT cable.

They dont need to, they should sort out the network first and stop the churn.

Selling a product that will adversley impact the peformance of the network is crazy.

My 10Mb L connection has a upload below 300K, that is throttled to try to inprove peformace across my UBR. I am on SamKnows Ofcom testing so see that this is definetly happening.

Mr K 25-01-2011 11:50
Re: 20 Mb/s to 30Mb/s free upgrade
 
So let me see if I've got this straight. I'm currently on 10MB. if I upgrade to this new 30MB (when available) I'll get the super hub for free ? Do I have to actually use it? I'm sure my current router (a Netgear wgr614 which I had to buy myself) is capable of 30mb. I don't like messing with something's that's working fine.

philce 25-01-2011 11:52
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Mr K (Post 35158396)
So let me see if I've got this straight. I'm currently on 10MB. if I upgrade to this new 30MB (when available) I'll get the super hub for free ? Do I have to actually use it? I'm sure my current router (a Netgear wgr614 which I had to buy myself) is capable of 30mb. I don't like messing with something's that's working fine.
Modem is DOCSIS3 so needed yes, you get a router included.

You dont need to use the router, you should be able to plug yours into it.

But using the modem/router supplied will save power/space etc.

JediMaster 25-01-2011 11:57
Re: 20 Mb/s to 30Mb/s free upgrade
 
Not read ALL 29/30 Pages yet...

Just had a email off Virgin

Quote:
Hello,

You're already enjoying our speedy upload speeds but here's some great news for you. Your uploads have just got even faster and it's absolutely free of charge!


Why should I care about upload speeds?
Every time you send an email, use V Stuff - our backup & storage service to upload files and folders, share your holiday snaps on Facebook or even tweet, you're uploading.


What are we doing?
We're rolling out faster upload speeds on our fibre optic broadband and we're pleased to say they're now available in your area. This is a free upgrade for all our customers.

How do I get them?
All you have to do to get the new speeds is switch your cable modem off at the wall, wait 10 seconds and switch it back on again. It really is that easy!
No £30 fee mentioned or SuperHUB?

What is the SuperHUB anyway?

Blackened 25-01-2011 12:05
Re: 20 Mb/s to 30Mb/s free upgrade
 
That's nothing to do with the 30mb upgrade. It's to do with the faster upload speeds being rolled out to all tiers.

Nopanic 25-01-2011 12:13
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Mr K (Post 35158396)
So let me see if I've got this straight. I'm currently on 10MB. if I upgrade to this new 30MB (when available) I'll get the super hub for free ? Do I have to actually use it? I'm sure my current router (a Netgear wgr614 which I had to buy myself) is capable of 30mb. I don't like messing with something's that's working fine.

Depends on your current modem, they would send the new one out, but if you have an VMNG300 you could keep using that.

Traduk 25-01-2011 12:13
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by browney (Post 35158384)
I think the £30 charge is part of the reason...if people have to pay, less people will want to switch.
A one off charge of £30 is no barrier to a 50% upgrade in speed. The barriers that existed with an upgrade to 50megs was the now dropped need for a new contract plus an extra £8 per month plus the loss of any retention reduction.

VM are not giving out this upgrade out of generosity. I suspect the reason is that Infinity is rolling out at a pace and as this year progresses more of their customers will have a choice with FTTC available and for many customers at a higher speed than 20megs down 2megs up. For many including myself a genuine choice will exist on broadband with prospective 30megs down 6megs up for a comparable price.

As for the Superhub, it is to compete with Infinity's home hub. At the moment and judging by the hair tearing out exasperation caused to some Superhub users on the VM forum who are on their 3rd or 4th Superhub it looks like a low cost entry into into a mess of problems. For many it works OK but for those who find them problematic, nothing nor no end of engineer visits appears to help.

whizzard 25-01-2011 12:18
Re: 20 Mb/s to 30Mb/s free upgrade
 
Of course VM is looking to keep it's userbase and indeed 30mb is more to compete with the growing amount of ADSL2+ providers. Indeed even in it's own offnet areas there are plans for faster broadband packages over the coming months.

Chrysalis 25-01-2011 12:22
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by dave.m (Post 35158391)
The reason they're doing it is to be competitve and stop people considering BT cable.
BT cable? is no such thing and VM are already competitive.

They have 50mbit and 100mbit services that beat BT. 20mbit incidently also puts BT to bed as typical BT adsl2 performance is not even 5mbit.

So 20mbit owns adsl services.
50mbit/100mbit own fTTC services, with the exception of upload speeds.
10mbit is double the typical adsl performance as well.

Mr K 25-01-2011 12:55
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Nopanic (Post 35158408)
Depends on your current modem, they would send the new one out, but if you have an VMNG300 you could keep using that.
Ok thanks, think I understand. The modem I've got is an NTL250 so guess i'd need the super hub thing.

Griffin 25-01-2011 12:58
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chrysalis (Post 35158415)
BT cable? is no such thing and VM are already competitive.

They have 50mbit and 100mbit services that beat BT. 20mbit incidently also puts BT to bed as typical BT adsl2 performance is not even 5mbit.

So 20mbit owns adsl services.
50mbit/100mbit own fTTC services, with the exception of upload speeds.
10mbit is double the typical adsl performance as well.
He means BT infinity & in my area they are already offering speeds of up to 40mb download real world speed of 34.7mb & 10mb upload real world speed of 8.2mb.

The guy in the virgin media shop near me had a shock when he checked on the net & in his words said they kept quiet about that.

VM have been forced to upgrade 20mb to 30mb otherwise they would have had to reduce the price to be competitive.


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