Originally Posted by ntl

Roll out begins 8th march with new tiers avaiable immediately to new customers.

750K & 1.5Mb customers receive a free automatic upgrade to 2Mb and 3Mb, there will be no change to their usage allowance & a postal letter will inform them of their free upgrade (a webpage will inform them when their upgrade will take place)

750K customers with a black (Pace) Set Top Box receive a free automatic upgrade to 1Mb, as this is the maximum speed this equipment can support. There will be no change to their usage allowance, & this service will not be available to other existing or new customers. & a postal letter will inform them of their free upgrade, & for customers willing to arrange a visit to their home, we will be happy to provide a free Set Top Box swap-out to receive the 2Mb service.

300K customers can upgrade to 1Mb, if they accept a 3GB/month usage allowance, these customers can upgrade online or by calling customer services

Originally Posted by DieDieMyDarling

<snip>

Your post was based on what NTL claim, not necessarily fact. In the same way that my reply was based on what BT claim, not necessarily fact. Neither company would admit if if they were being hammered. It's business talk. One of them is lying, and i know who my money is on. :D

Originally Posted by Neil

Ok-I've *just* been passed the following information....



That's all I have so far, I'll keep you all updated. :)

N.

Originally Posted by DieDieMyDarling

The only way to change this is to charge per MB. Then if someone only uses 120mb a month they pay for exactly that, and someone else who downloads 120GB a month, pays for exactly that. But no company will do that................

Originally Posted by orangebird

Narrow vision??? pot kettle blah blah.

Customers arten't leaving - the numbers are climbing every quarter. Or do you want to ignore that FACT, as it doesn't suit your agenda?

Originally Posted by Neil

Ok-I've *just* been passed the following information....



That's all I have so far, I'll keep you all updated. :)

N.

Originally Posted by orangebird

Err, no, it's fact. ntl cannot publish made up figures. It's illegal. :dunce:

Originally Posted by DieDieMyDarling

They have done in the past. FACT. :D

Originally Posted by DieDieMyDarling

Ntl say the numbers are rising every quarter, and BT are boasting how many people leave then come back. Maybe lots of people are joining ntl, when fed up with BT, then find out that BT were actually more reliable. (jesus, i never thought i'd ever make a positive post about BT, i feel dirty now).

Originally Posted by orangebird

really? got any info to support that?

Originally Posted by scrotnig

The truth of the BT claims, as they have been forced to admit, is that they claim 'thousands return to BT' which they do, but for every thousand that do, loads more still leave. Not just to ntl and Telewest but to other suppliers via CPS.

BT are fighting a losing battle, which will get worse once third party resellers like TalkTalk and OneTel get to own line rental charges as well.

Originally Posted by scrotnig

The truth of the BT claims, as they have been forced to admit, is that they claim 'thousands return to BT' which they do, but for every thousand that do, loads more still leave. Not just to ntl and Telewest but to other suppliers via CPS.

BT are fighting a losing battle, which will get worse once third party resellers like TalkTalk and OneTel get to own line rental charges as well.

Originally Posted by DieDieMyDarling

I disagree, i think BT are doing a lot better than they were. Now with third party ADSL, the business is booming. Give it 6 months or so, and i really think it's gonna be a hard battle.

Originally Posted by Neil

There's a big difference there Scrot'-I'm willing to bet my bottom $ that the reason that most people "leave" BT is for cheaper calls via CPS, & not because of their crappy service.

I would bet that the reason that most people leave ntl is poor service/billing etc, rather than finding a cheaper deal elsewhere.

(Just my opinion, so bite me)

Originally Posted by ntl

Current Broadband Only offers will cease - 3Mths 1/2 price Broadband & £15.99/£19.99

New Broadband Only offers will commence - 1st Month free - All Speeds


How much will the new services cost?
 1Mb - £17.99 (3GB monthly usage allowance)
 2Mb - £24.99 (1GB daily usage allowance)
 3Mb - £37.99 (1GB daily usage allowance)

Q. Which ntl Broadband customers are being automatically upgraded?
Current 750K and 1.5Mb customers receive a free automatic upgrade to 2Mb and 3Mb. The customer doesnââ‚ƚ¬Ã¢â€žÂ¢t need to do anything †“ no extra equipment is needed or for an engineer to visit. A postal letter will be sent to them shortly. At the same time a microsite will inform them when their upgrade will take place. Further details will be provided in a PIB before letters are sent to customers.

Current 750K customers with a black (Pace) Set Top Box will be automatically upgraded to 1Mb, as this is the maximum speed their equipment can support. There is no change to their usage allowance, therefore differentiating it from the new 1Mb service with a 3GB allowance for £17.99. This service will not be available to any other customers. A postal letter will be sent informing them of the upgrade. For customers willing to arrange a visit to their home, we will be happy to swap out the black (Pace) Set Top Box for a new silver (Samsung) Set Top Box at no extra cost to them.

Q. When will this automatic upgrade take place?
The majority of 750K and 1.5Mb customers will be upgraded in the coming weeks. However, some customers are currently served on areas of the network which must be upgraded to ensure that all of our customers continue to receive a high quality of service. The process of network upgrades is anticipated to be completed within the next few months.

Q. Why are 300K customers not included in the automatic upgrade?
300K customers are required to accept a different usage allowance of 3GB/month to upgrade to 1Mb. 3GB/month is more than enough for most customers, allowing for approx 10 hours of surfing per day. Customers who wish to upgrade receive it for free and can do it online or by calling customer services. Customers who choose to stay with the 300K service may do so.

Q. Can existing customers upgrade to the new speeds and then move back to an old speed?
No. Once a customer has upgraded to the new speeds they cannot move back to an old speed. (i.e. 300K, 750K or 1.5Mb services)

Q. Can existing customers transfer between the old speeds?
No. Existing customers cannot upgrade or downgrade between old speeds.
 No movement between 300K, 750K, or 1.5Mb
 Alternatively, the customer can upgrade to a new speed (1Mb, 2Mb or 3Mb)
 Any further tier migration should only be a re-grade between 1Mb, 2Mb or 3Mb

Q. What are the upstream speeds for the new services?
 1Mb - 100K upstream
 2Mb - 200K upstream
 3Mb - 300K upstream

Q. Will there be usage allowances on the new services?
Yes, ntlââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s usage allowances for the new services are as follows:
 1Mb - £17.99 †“ 3GB per month
 2Mb - £24.99 †“ 1GB per day (same as 750K usage allowance)
 3Mb - £37.99 †“ 1GB per day (same as 1.5Mb usage allowance)

What happens if I reach my usage allowance?

Customers with the existing services or 2Mb & 3Mb (1GB per day)
Ntl reserves the right to contact customers who regularly exceed their daily usage allowance, where such excessive use impacts the quality of service for other ntl broadband customers.

Customers with the 1Mb service (3GB per month)
Ntl will be monitoring across the network to identify customers who routinely exceed their data allowance, but not enforcing this allowance until later in 2005. Before that time, ntl will be deploying new capabilities that will allow each customer to view their usage levels. Thereafter, customers who exceed their data allowance in any given month will be given options, which may include, for example, the ability to:
 Upgrade to a tier of service with a higher usage limit
 Choose to be billed for any incremental usage above their limit
 Choose to use the service for the remainder of the month at a lower speed