Cable Forum - Coming Soon to Virgin TV (2009)

It's not about playing games, Andrew. It's about infomation. It would make perfect "buisness sense" to let us know what they are hoping to acgieve and when they are hoping to achieve it.

I for one have had enough with spurious comments of "Hd in the 1st quarter" oh no "Hd by July" , hang on make that "Hd by November".

I'm sorry Digital Fantastic but a page on a website isn't good enough. How about having press releases with our bills every month or better advertising on telly.

My Dad had no idea we had more HD channels until i told him becuase they didn't bother to advertise it properly.

VM's HD department should allbe given a kick up the arse as well as their advertising people.

Can't fault customer service or their tech guys... they are always brilliant!

It's Digital Fanatic ;) and I was just trying to be helpful.

Mobes

16-12-2009 14:51

Re: Coming Soon to Virgin TV (2009)

Quote:

Originally Posted by Digital Fanatic (Post 34928310)

It's Digital Fanatic ;) and I was just trying to be helpful.

I know ;) ... and by the way you ARE fantastic :D

Digital Fanatic

16-12-2009 15:30

Re: Coming Soon to Virgin TV (2009)

Quote:

Originally Posted by Mobes (Post 34928321)

I know ;) ... and by the way you ARE fantastic :D

cheers dude :cool:

I know they do put some news items in the My Virgin Media area also, but I hear what you are saying.

We get complaints from customers about too much junk mail too... i guess it's hard getting the right balance :D

Maybe a section of news on the www.virginmedia.com site? I know not everyone is internet savvy also though :)

Andrewcrawford23

16-12-2009 15:36

Re: Coming Soon to Virgin TV (2009)

Quote:

Originally Posted by Mobes (Post 34928308)

It's not about playing games, Andrew. It's about infomation. It would make perfect "buisness sense" to let us know what they are hoping to acgieve and when they are hoping to achieve it.

I for one have had enough with spurious comments of "Hd in the 1st quarter" oh no "Hd by July" , hang on make that "Hd by November".

I'm sorry Digital Fantastic but a page on a website isn't good enough. How about having press releases with our bills every month or better advertising on telly.

My Dad had no idea we had more HD channels until i told him becuase they didn't bother to advertise it properly.

VM's HD department should allbe given a kick up the arse as well as their advertising people.

Can't fault customer service or their tech guys... they are always brilliant!

So basically oyu wnat to know evne if it means sky gets one over on virgin? because sky knwo wha tthere comptetior is doing.

I said right back in eburary or march expet hd channels in july and guess what we got them i have not since then said expect hd channels sinc ethen it all jsut been rumopurs form cs. I wont say wher ei get my informaitn from but i can say its realible and expect something around the time anagloue swithc and narga 3 is rolled out i wont say anything else nor will i say if the 20-30 hd channesl will happen that just how many the ceo think they could possible have but it might not happen.

if you think this year might have been good for new stuff nextyear will be better

Mobes

16-12-2009 15:55

Re: Coming Soon to Virgin TV (2009)

I've never doubted you or your sources Andrew, you've aways been reliable.

What i doubt is the VM HD branch who do not, in my opinion, make enough effort to keep us informed and stick to timetables they themselves set.

Re: the last part of your message... i look forward to it :)

Andrewcrawford23

16-12-2009 16:01

Re: Coming Soon to Virgin TV (2009)

Quote:

Originally Posted by Mobes (Post 34928370)

That part i agree with the marketing department is poor anyway i best stop goign off topic

daveetwo

16-12-2009 19:24

Re: Coming Soon to Virgin TV (2009)

Quote:

Originally Posted by Digital Fanatic (Post 34928224)

The press releases are available for all to view the moment they are released on their website.

Click Me!

This is great for those who know about virgin press releases but many customers wouldnt have a clue where to find a virgin press release.
I know because its common knowledge on forums but many customers dont visit forums and so would have no way of knowing.
(But would of course be interested in anything new happening)

Dukefever

17-12-2009 00:35

Re: Coming Soon to Virgin TV (2009)

Quote:

Originally Posted by spiderplant (Post 34928123)

Correct, Duke. Check out either of the last two quarterly investor presentations.

Thanks I had been reading the 3rd quarterly results to no avail.

@ Digital Fanatic, thanks for uploading the link for press releases. I didn't get chance to this morning.

Duke

Digital Fanatic

17-12-2009 00:47

Re: Coming Soon to Virgin TV (2009)

Quote:

Originally Posted by Dukefever (Post 34928752)

What about the electric magazine? I receive it by email and sometimes by post. I was sure they advertised changes and coming soon news. In particular when the HD channels were added I recall reading about them even though I already knew. Do we all get the magazine or is it only for certain packages? that a mag subscription is included.

Thanks I had been reading the 3rd quarterly results to no avail.

@ Digital Fanatic, thanks for uploading the link for press releases. I didn't get chance to this morning.

Duke

True...forgot about Electric... I think all TV customers get it?

No probs about the link :cool:

BenMcr

17-12-2009 01:15

Re: Coming Soon to Virgin TV (2009)

The news about the HD channels was also posted to My Virgin Media Customer News

http://www.virginmedia.com/myvirginm...d-channels.php

so Virgin do try and communicate where they can about new stuff.

But I agree it could be better, and hopefully will improve next year :)

Digital Fanatic

17-12-2009 01:18

Re: Coming Soon to Virgin TV (2009)

Quote:

Originally Posted by BenMcr (Post 34928772)

Yeah, I thought I saw it there too.

TheDon

17-12-2009 02:24

Re: Coming Soon to Virgin TV (2009)

Quote:

Originally Posted by BenMcr (Post 34928772)

It was also in full page spreads in national newspapers, as well as inserts in magazines.

I dunno when people will feel they're done enough, but they didn't exactly keep quiet about it.

frogstamper

17-12-2009 03:07

Re: Coming Soon to Virgin TV (2009)

Quote:

Originally Posted by TheDon (Post 34928788)

It was also in full page spreads in national newspapers, as well as inserts in magazines.

I dunno when people will feel they're done enough, but they didn't exactly keep quiet about it.

The only problem with the advertising your talking about, is that it occurred just days before and also after release of said HD channels, thats hardly keeping us informed over the previous year.

BenMcr

17-12-2009 10:46

Re: Coming Soon to Virgin TV (2009)

What were they supposed to do? Run full page press ads going 'we might be getting some HD at some point in the future but we aren't sure when'? What would be the point of that?

As with any contract negotiation it's not agreed until it's agreed, so VM can't announce anything until it is.

Mobes

17-12-2009 10:48

Re: Coming Soon to Virgin TV (2009)

A company without ambition is no company at all...

Plus all the "advertsing" seems to be aimed at cstomers they already have and one lines in company reports no bugger really reads...

It's hardly getting the message out there is it!

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