Re: Virgin TV 360 users (Horizon)
 

The 360 should play UHD from iPlayer fine as long as the TV has all the support it needs.

What's the model of your TV?

Re: Virgin TV 360 users (Horizon)
 

Re-contracted for Ultimate Oomph for 18 months a few weeks back to get a discount (I wouldn't really have left, the broadband is great, but the TV is not Sky...)

So today I rang customer services to try my luck on getting a 360 upgrade to have the new interface to play with over Christmas. Apparently customer services can't help and I'll get an email. At some point in the future. Could be today. Could be .... :confused:

Re: Virgin TV 360 users (Horizon)
 

I'll check on my parent's Sony TV.

@BenMcr are there specific settings required on the box like there were with the TiVO-based software?

Re: Virgin TV 360 users (Horizon)
 

Not as much no. The 360 is set to 'Automatic' at install which means it always matches your TV's native resolution.

Re: Virgin TV 360 users (Horizon)
 

Can confirm with the 360 box connected to a 2020 UHD Sony TV, iPlayer within the 360 box showed UHD content. No settings tweaks required :)

Re: Virgin TV 360 users (Horizon)
 

First real problem, now had a couple of recordings fail.

Error code CS2200. Recording failed due to a technical issue??

Re: Virgin TV 360 users (Horizon)
 

Thank you for your reply - that exactly matches my experience using my Sony TV built in iPlayer.

Re: Virgin TV 360 users (Horizon)
 

ha so got the oomphy package earlier and mentioned the 360 thing.

im guessing its really not that great or that bad? wont be installed for a while though, early jan

Re: Virgin TV 360 users (Horizon)
 

Thank you for your reply.

TV is Sony KD-49XG9005 which does support UHD - using the TV's built in iPlayer I can view the UHD demo (accessed through the iPlayer settings menu) and the 5 available UHD series which show 'UHD' next to the programme title - through the built in TV iPlayer the picture is superb.

The picture is still very good through the 360 box but I don't get the option to view the UHD demo via the settings menu and when I search UHD, whilst it brings up the 5 series 'UHD' is not detailed in the program title.

This is the same on my Apple TV 4K which the BBC have advised is not a supported device for their UHD iPlayer trial so I was curious if the 360 box was the same.

Is there a way of telling the format a programme is being broadcast in - e.g is there an Info button I am missing on the 360 remote control ?

Re: Virgin TV 360 users (Horizon)
 

According to the manual for that TV you may need to connect the 360 box to a specific HDMI input:

https://www.sony.com/electronics/sup.../47485671M.pdf


---------- Post added at 00:22 ---------- Previous post was at 00:14 ----------

Oh and probably reboot everything to redo the HDCP connection

Re: Virgin TV 360 users (Horizon)
 

Thanks for your reply - have previously undertaken a reboot.

The TV is connected via HDMI 3 (ARC) to a Denon AVR which itself is fully 4K HDR/UHD etc. compatible - the 360 box is connected to the AVR.

The ATV 4K is also connected like this and 4K programs/films play perfectly with the info detailing they are playing in 4K.

The 360 box also plays, for example, the BT Sport UHD channel without any issue.

Re: Virgin TV 360 users (Horizon)
 

Fair enough.

The problem with the iPlayer though always ends up being how it works out whether it should offer the UHD content or not via an external device.

My understanding is that the BBC don't count a device as being compatible unless it supports both the 4K resolution and HLG HDR.

The V6 and 360 do, but only when connected to a device that supports the BT.2020 Wide Colour Gamut standard via HDMI. I believe that's the 'enhanced' option as mentioned in the Sony manual.

When the World Cup was in UHD back in 2018 it was some definite fun and games trying to get it working via the V6 on different makes and models of TV.

BT Sport UHD on Virgin TV isn't in UHD so only needs the SDR support to play. And I believe the iPlayer UHD demo will play in 4K SDR without the BT.2020 support for some reason, so isn't a great indicator that everything is set right.

What's the Denon AVR model?

Re: Virgin TV 360 users (Horizon)
 

Hi, really appreciate the guidance.

It’s the Denon X1600H

Re: Virgin TV 360 users (Horizon)
 

I don't understand :confused:

https://www.virginmedia.com/virgin-t...-uhd-virgin-tv

Re: Virgin TV 360 users (Horizon)
 

I should also check that the Denon is set to Enhanced on HDMI

http://manuals.denon.com/AVRX1600H/N...SYsvvlcemq.php