Re: R30 - Superhub R29 is no more....
 

Your boring me now, yawn

Re: R30 - Superhub R29 is no more....
 

Don't be so rude, jb.

Re: R30 - Superhub R29 is no more....
 

Who says they aren't moving forward? Just because they aren't immediately going to release another beta firmware doesn't mean they aren't looking at what features they can do and how best to proceed.

Re: R30 - Superhub R29 is no more....
 

brilliant response from a vm employee to a customer supporting the company and wanting them to move forward rather than be left behind.

a staff member on the community forum Ben. i don't mean another beta test for customers to take part in. all i'm saying is vm acknowledging the need to improve the firmware not just to recoupe rep but to avoid the hassle with customers wanting this this model or that. can't they just go ahead and kill 2 birds with 1 stone? my responses are purely down to my doubt that their actually doing anything at the moment. whats the harm in those in charge saying we want to monitor things for a period of time no more than needed and then getting onto improving the firmware?

"we're going to take a little break" is so out of touch with whats gone on.

Re: R30 - Superhub R29 is no more....
 

I point you to the public statement Virgin have made here http://www.theregister.co.uk/2011/09...te_modem_mode/

So that say to me that Virgin will continue to work on further updates to the SuperHub.

Re: R30 - Superhub R29 is no more....
 

Mark Wilkins said the same on the forum.. we already know that. its the fact a staff member obviously in the know on the forum has mentioned having a little break like they have just cured cancer. its pathetic especially with whats now happening with regards to different manufacturers building and supplying the superhubs all of which have been flagged in this thread to be different in some shape or form.

Re: R30 - Superhub R29 is no more....
 

Everything thats been 'flagged' in this forum about the other SuperHub is speculation. Nobody has had it installed, so no-one here can say for certain how it performs or what features it does or doesn't have

Re: R30 - Superhub R29 is no more....
 

Purely speculation: they don't want to. Why would Cisco work on firmware for some other manufacturers' equipment? :confused:

Re: R30 - Superhub R29 is no more....
 

Perhaps everyone apart from the "guy who works as a 1st line tech and another who works in a completely different business unit" already understands that. But those two keep insisting that they are fully informed? For example:

So the Virginmedia intranet is 100% up to date and accurate?

It is the official list published by Excentis who do the testing!

So Virginmedia are using uncertified equipment ..... or maybe it is just that the manufacturers used their own reference model numbers rather than VM numbers?

I assume that a good reference point is the functionality that the Huawei was independently tested for, and was certified for in July?

And why "beta firmware" for the 480? Why not get to some kind of production level?

Errr .... you pointed to WiFi certifications, and that led to the discovery of the "485" detail and that it was independently certified to have more functionality than the 480.

Masque then started asking about the 485 and stated that some people already have it.

Doesn't sound like "speculation" .....

Is it the same project team looking after the Netgear and Huawei devices?

Re: R30 - Superhub R29 is no more....
 

Before you can get to a production firmware, you have test it first do you not? As part of that testing there will be a 'beta' stage - which is the stage it will have got to when Virgin start asking for people outside of the company to test it, just as they did for R30


I'm aware of that, but until someone here actually has it installed and reports back on how it performs, people are sepeculating on it's performance and functionality

Re: R30 - Superhub R29 is no more....
 

it just goes to show this whole business plan has been a joke and the fact they, those in charge at vm haven't bothered busting a gut to amend things is literally childs play. i got bored with my new toy that i didn't bother handling with care then broke so i started playing with something else.

Re: R30 - Superhub R29 is no more....
 

I'm pretty sure writing software and firmware certainly isn't childs play

Re: R30 - Superhub R29 is no more....
 

no it isn't which is why customers are so annoyed to have been dumped with a firmware thats bugged to the extremes for so long. for a business plan to be treated how it has been and continues to be from a multi million pound company is childs play.

Re: R30 - Superhub R29 is no more....
 

I think poor old thenry is being set upon for some of the things he says in innocence and frustration.

To thenry, I'd say that VM have understood at long last the risk associated with using just one SH supplier whose pedigree has so badly let them down. Much too late - and they'll never admit it - but the Huawei addition, stated in this forum a couple of months ago BTW, is the evidence of that fact. As ever, they misunderstand the mistrust people have in the 480 SH, but in all fairness, we have to see what R30 produces.

VM have chosen their partners; there would be commercial reasons to a significant extent and I suspect (opinion) that the SH went out in it's wretched state last year because they couldn't get any more Ambits.

IMO, VM's big mistake was not first putting in a vanilla EuroDOCSIS 3 gateway and then doing the SH properly.

Another mistake (opinion) was not validating a paid for standalone modem from day 1.

VM come out of this with very little if any credit. There is no admission that they got it wrong (fact) - and boy did they get it wrong.

We all hope they've learned from this episode and in future will put the customer at VM's heart.

Re: R30 - Superhub R29 is no more....
 

Again, not childs play.

Any new feature requests will have to be drawn up, identified as to whether they are possible or not, costed to find out how much it will be to add them to the product, scoped for benefit to the customer and the business, planned for production, tested for technical reasons, tested for support reasons, beta tested, trained out to support staff etc.

It's not a simple as just writing it and rolling it out.