Re: Vmng300
 

and according to ur VM collegues they will shortly run out hardly a fallback plan is it?

Re: Vmng300
 

im not staff, but im pretty sure they have either run out or are very low on stock

Re: Vmng300
 

any idea as to why VM dont allow own kit to be bought yet so many of the US Cable Companies do?

---------- Post added at 14:32 ---------- Previous post was at 14:31 ----------

exactly so its hardly a fallback plan is it?

Re: Vmng300
 

it isnt a fallback plan anyway, its a temporary fix until they sort out the firmware and their other vendor

nopanic needs to get back to his web design, networks isnt his strong point :D

Re: Vmng300
 

They are or at least were required to allow it by law. Virtually everywhere else customers use operator provided equipment.

Re: Vmng300
 

Because the kit Virginmedia supply is supported by them and any 3rd party equipment would not be, and hence we would have nice short calls as all faults could be attributed to your own modem.:D

It never has been a fallback plan, and personally it should never have been allowed to happen as it generates unwarranted calls for a device that is no longer supplied.

Re: Vmng300
 

but VM restrict usage of modems to their own, and within using their own hardware, your only allowed to have 1 modem activated at any 1 given time.

so if the law states that your allowed to use your own modem, are we going to see people sue VM to allow the use of whatever modem they want, like ADSL, where you can use whatever you want, just put in the username and password for your account to connect?

i cant see it

Re: Vmng300
 

I think you will find that he means in the US not here, but as I said above if you were using your own modem how would we know that it was working correctly so all we would then do is blame your kit.;)

Re: Vmng300
 

Virgin do that anyway so wouldnt make much of a difference really would it?

Re: Vmng300
 

and if you get through to offshore, they say that a modem fault is a problem with "your kit" and put the phone down

Re: Vmng300
 

Perhaps it's just your winning way?;)

Re: Vmng300
 

He meant US law requires it, not UK law

Re: Vmng300
 

Why would we blame our modem.;)

Re: Vmng300
 

You missed the point, I wouldnt be replacing it in the first place. If I made the decision here is what I would have done.

First roll out the superhub as an optional device for new customers and on new upgrades, initially free to promote it and get a userbase. The vmng300 would still be default.
Second after a period of time to see if stable enough eg. 6 months I would then promote the superhub to the default device for new customers but keep the vmng300 as an option for those who dont want the superhub. If support costs are truly lower with the superhub then I would give an incentive to people to choose it eg. make it free with the vmng300 chargeable.

This would serve many purposes.

1 - dont upset customers who dont want a superhub so customer satisfaction, lower churn etc.
2 - reduce costs of kit rollout as less people to give superhubs to and not throwing away old working equipment that still has life in it. It is also the dir615s tho which become a wasted investment as well as the vmng300s if blindly upgrade everyone.
3 - if a tier such as 100mbit has to have the vmng300 due to 8 channel issue I would do one of the following.
(a) keep it optional until upgrade day and then send out superhub in post to those affected.
(b) allow the vmng300s to work in 4 channels and tell customer they may have a degraded service as a result but its their choice if wish to keep the device.
(c) keep it optional for lower tiers.

You using the word obselete but remember its only considered obselete because VM said so, technically its not obselete yet. I am using it right now and its better than the superhub on my service.

Re: Vmng300
 

Your plan sounds daft.

The reason VM brought out the superhub was to make things simpler. One bit of kit for most service levels. Makes it cheaper and easier to keep control of them.