Re: 20 Mb/s to 30Mb/s free upgrade
 

This forum just gets better. People are now complaining about a free upgrade being offered to existing customers which will most likely work with existing modems and are going to leave for sky as a result who's speed is about half of what they are currently getting. Talk about cut of your nose to spite your face. I got 20mb which is very good and consistently get over 19mb. I am very happy to be getting a free upgrade. You don't get a lot for free so everyone should enjoy it.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I do not think the 30meg will be available on current DOCSIS modems even though it can do that speed and more.

It would mean less bandwidth for other customers in your area.

This is solved by going over to DOCSIS 3 and giving you a SuperHub !

Re: 20 Mb/s to 30Mb/s free upgrade
 

It will not work with existing modems

It is not free

It is still subject to FUP caps, traffic management, DPI, and protocol traffic shaping

For some people they will actually get a better, faster service by leaving and going to Sky or Be.

Re: 20 Mb/s to 30Mb/s free upgrade
 

It is free. Instead of getting 20mb you are getting 30mb for the same monthly price.

Re: 20 Mb/s to 30Mb/s free upgrade
 

But as there is a £30 charge it is not free.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Same monthly price does not mean free. £30 activation fee isn't "free".

Even VM themselves never referred to the upgrade as "free" on the upgrade page before it was pulled. The only way to get 30mb for the same monthly price is to pay £30.

Charge ≠ free.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Aside from the one off cost it is free. Seen as your monthly charge will not change.

Remember if you got 20mb installed recently you will have the superhub already so by my reckoning won't have to pay the £30. There for it's a free upgrade.

Re: 20 Mb/s to 30Mb/s free upgrade
 

My understanding is £30 = activation fee NOT the cost of the superhub therefore everyone will have to pay it regardless of whether they have the superhub or not.

I am more than happy to pay £30 to be upgraded.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Does anyone know when the official announcement is due? It should have been announced by now if it really was being launched on 1st Feb? right...?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Those that know can't tell

Those that don't know are guessing

Re: 20 Mb/s to 30Mb/s free upgrade
 

VM have already said the announcement will be 1st of Feb.

FFS people, calm down.

Re: 20 Mb/s to 30Mb/s free upgrade
 

No it shouldn't, they could announce it and say it's available right away.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I think they will announce on the 1st of feb but some areas will take longer....although all areas now have 50mb?

Re: 20 Mb/s to 30Mb/s free upgrade
 

There are lots more 20Mb punters than 50Mb, pushing a load of them over from 20Mb to 30Mb and, especially, increasing the upstream will put some areas already twitchy for capacity in strife.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Followed by more letters being sent out and more complaints from angry customers...