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-   -   Tivo V6 : Virgin Media V6 - Powered by TiVo(new STB) (https://www.cableforum.uk/board/showthread.php?t=33702913)

heavyside 18-01-2017 08:59

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by OLD BOY (Post 35881049)
This evening, I tried to watch a recording from my upstairs box while in the lounge. However, I couldn't access the recording, and a V401 message is displayed. I then went upstairs - the programme played fine on that box.

The same happens when I try to watch a programme from the box in the lounge from the bedroom.

Does anyone know what a V401 error message means? Was something perhaps not connected correctly by the installer and is this something I can put right myself?

There is a long-standing problem with TiVo and multi-room streaming. There is a thread on the Virgin Media forum that might be interesting. http://community.virginmedia.com/t5/...o/td-p/3125356

OLD BOY 18-01-2017 11:46

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Thank you, everyone, for your constructive comments.

Tried to access the bedroom box from my lounge Tivo again today - same problem. Then a message came up on screen saying that there may be a problem with my network connection between the boxes, or the Tivo may have become unplugged (V423). So I checked both boxes and found that the lounge Tivo lead could be pushed in a bit further. The bedroom Tivo was fine.

On attempting a third try after that, it connected and now it seems to work perfectly! My happy bunny status has been restored!

I am loving these boxes - such a huge improvement on the older Tivos.

Ultimate.Conj 18-01-2017 11:49

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
OB, is the V6 in your lounge connected to the hub via Wi-Fi?

My router isn't that far away from where the V6 in my lounge will go, but I'd rather connect via Wi-Fi than having an Ethernet cable running to it.

OLD BOY 18-01-2017 11:50

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by Ultimate.Conj (Post 35881106)
OB, is the V6 in your lounge connected to the hub via Wi-Fi?

My router isn't that far away from where the V6 in my lounge will go, but I'd rather connect via Wi-Fi than having an Ethernet cable running to it.

Yes, UC, both boxes are connected by wifi.

Ultimate.Conj 18-01-2017 12:35

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by OLD BOY (Post 35881107)
Yes, UC, both boxes are connected by wifi.

Ah nice, good to know. Thanks, OB.

muppetman11 18-01-2017 12:45

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
This is the problem with products like the V6 and Sky Q , the majority of customers will choose the neatest and easiest way to connect their boxes and sadly WiFi can be very problematic for some especially those in bigger or older homes with thick walls.

passingbat 18-01-2017 14:39

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by muppetman11 (Post 35881110)
This is the problem with products like the V6 and Sky Q , the majority of customers will choose the neatest and easiest way to connect their boxes and sadly WiFi can be very problematic for some especially those in bigger or older homes with thick walls.


Yep, there's a reason why VM recommend the V6 be connected via Ethernet or home plugs.

OLD BOY 18-01-2017 15:44

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by OLD BOY (Post 35881104)
Thank you, everyone, for your constructive comments.

Tried to access the bedroom box from my lounge Tivo again today - same problem. Then a message came up on screen saying that there may be a problem with my network connection between the boxes, or the Tivo may have become unplugged (V423). So I checked both boxes and found that the lounge Tivo lead could be pushed in a bit further. The bedroom Tivo was fine.

On attempting a third try after that, it connected and now it seems to work perfectly! My happy bunny status has been restored!

I am loving these boxes - such a huge improvement on the older Tivos.

UPDATE: The problem returned, so I rang VM and was put through to their Swansea office. They identified the cause of the problem - my router was indeed set to 2.4 - they re-set it for me at 5G and I am reassured everything should work fine when the network settles later this afternoon.

My grateful thanks to spiderplant, who identified this problem, and those I've spoken to at VM today. What a helpful team - we are lucky to have them working for us!

---------- Post added at 14:44 ---------- Previous post was at 14:43 ----------

Quote:

Originally Posted by jb66 (Post 35881068)
Maybe not, what hub are you using, if a 2ac please check they are both connected to 5G

Spot on, jb, you identified the cause of the problem correctly!

OLD BOY 18-01-2017 19:16

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Just to confirm all is working satisfactorily now!

Jacquesb 18-01-2017 19:35

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
I love a happy ending !!

denphone 18-01-2017 19:43

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by OLD BOY (Post 35881145)
Just to confirm all is working satisfactorily now!

Excellent OB.

1andrew1 18-01-2017 20:02

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by OLD BOY (Post 35881145)
Just to confirm all is working satisfactorily now!

Great stuff, enjoy. :)

Mythica 18-01-2017 22:33

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
I've had this problem or something similar. I'll link the thread from the Virginia forums. http://community.virginmedia.com/t5/...s/td-p/3304223

The problem I have is both boxes keep losing connection to each other and the only way to get them reconnected is to go into the settings of the V6 and reconnect one or both of the boxes to the WiFi. Any idea how to keep them connected?

On a separate note the Hub 3 is on auto 2.4/5ghz or whatever the setting is. Is there benefits to changing them to two separate things rather than one?

GrimUpNorth 18-01-2017 23:14

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by Mythica (Post 35881178)
I've had this problem or something similar. I'll link the thread from the Virginia forums. http://community.virginmedia.com/t5/...s/td-p/3304223

The problem I have is both boxes keep losing connection to each other and the only way to get them reconnected is to go into the settings of the V6 and reconnect one or both of the boxes to the WiFi. Any idea how to keep them connected?

On a separate note the Hub 3 is on auto 2.4/5ghz or whatever the setting is. Is there benefits to changing them to two separate things rather than one?

Might be leading you astray here, but in the SH3 is the wi-fi set to a particular channel or is it set to auto ( if that option is available)? Back in the day when 802.11g was as good as it got I found my laptop connected to the TV would drop the network. Turned out a firmware update had left my router set to auto in the wi-fi channel and when a better channel was available it would change meaning the laptop lost it's connection while it caught up. Drove me to dispair!

Also I had great fun with multi-room streaming on the old TiVo with insufficient bandwidth or slow network response etc. Hope this isn't something that has transferred to the V6. It's a TiVo thing as not had the issue with SkyQ and the only change on the network has been the set top box at each end.

Cheers

Grim

Mythica 19-01-2017 00:51

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by GrimUpNorth (Post 35881182)
Might be leading you astray here, but in the SH3 is the wi-fi set to a particular channel or is it set to auto ( if that option is available)? Back in the day when 802.11g was as good as it got I found my laptop connected to the TV would drop the network. Turned out a firmware update had left my router set to auto in the wi-fi channel and when a better channel was available it would change meaning the laptop lost it's connection while it caught up. Drove me to dispair!

Also I had great fun with multi-room streaming on the old TiVo with insufficient bandwidth or slow network response etc. Hope this isn't something that has transferred to the V6. It's a TiVo thing as not had the issue with SkyQ and the only change on the network has been the set top box at each end.

Cheers

Grim

I believe it is set to auto. I've separated the 2.4 and 5ghz networks and connected most things at 5ghz. So I'll give that a go before trying the wireless channel. Thanks for your help.

---------- Post added at 23:51 ---------- Previous post was at 23:13 ----------

Put both boxes into 5ghz wifi and now when I try to access the other V6 box I get an V401 error.

This is so frustrating. I can stream Netflix and YouTube fine through LG TVS, a phone and the V6 boxes. I can watch my recordings through TV anywhere on my phone fine all through WiFi. Why are the 2 V6 boxes just not talking to each other properly.

OLD BOY 19-01-2017 08:39

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by Mythica (Post 35881186)
I believe it is set to auto. I've separated the 2.4 and 5ghz networks and connected most things at 5ghz. So I'll give that a go before trying the wireless channel. Thanks for your help.

---------- Post added at 23:51 ---------- Previous post was at 23:13 ----------

Put both boxes into 5ghz wifi and now when I try to access the other V6 box I get an V401 error.

This is so frustrating. I can stream Netflix and YouTube fine through LG TVS, a phone and the V6 boxes. I can watch my recordings through TV anywhere on my phone fine all through WiFi. Why are the 2 V6 boxes just not talking to each other properly.

I believe they should be set at 5G. CS sorted this out for me - why not give them a ring?

Mythica 19-01-2017 10:08

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by OLD BOY (Post 35881203)
I believe they should be set at 5G. CS sorted this out for me - why not give them a ring?

They now are. That said there is no reason they shouldn't work at 2.4ghz.

muppetman11 19-01-2017 10:25

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
5Ghz doesn't have the distance of 2.4Ghz.

nialli 20-01-2017 09:17

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Does anyone know if there are any issues with a V6 being on its side (i.e. like a tower PC)? I can't see any ventilation on either side, just wondered about the hard disc reliability in an upright position.

Kushan 20-01-2017 09:28

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by nialli (Post 35881317)
Does anyone know if there are any issues with a V6 being on its side (i.e. like a tower PC)? I can't see any ventilation on either side, just wondered about the hard disc reliability in an upright position.

No doubt CS will state that it should be flat at all times, but in all honesty you're unlikely to have any issues with it. Certainly the Hard drive will be fine, they work in any orientation as long as the box itself doesn't move around.

spiderplant 20-01-2017 12:02

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
It should be fine. It contains a fan so doesn't rely on convection cooling, and as Kushan says, hard drives work any way up.

Just be careful not to put it where it could get knocked over.

nialli 20-01-2017 13:11

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by spiderplant (Post 35881333)
It should be fine. It contains a fan so doesn't rely on convection cooling, and as Kushan says, hard drives work any way up.

Just be careful not to put it where it could get knocked over.

Thanks for the advice, chaps.

I've just posted my initial comments and impressions of the V6 on my VMHD blog. Here they are for the Cable Forum audience:

I had my two TiVo boxes swapped yesterday for a pair of V6s. Here are my initial observations:

The Installation:
  1. It’s a pretty straightforward hardware swap – the most time-consuming part is when the engineer has to call VM to activate the boxes. Our man was on hold for around 15 minutes. As always, the hold music emanating from his mobile was dire…
  2. Total time to install both boxes was under half an hour
  3. The speed of the V6 makes the configuration a doddle. My boxes did three software downloads, each faster than the previous
  4. The EPG was fully populated within the hour – I seem to recall this could take several hours with the TiVos and even longer with the V+
  5. I’ve got one V6 wired to my router using Ethernet. (My router is a SuperHub 2 in modem mode, connected to an Apple Time Capsule for reliable Wi-Fi coverage.) Our second V6 is just on the Wi-Fi, which meant it took a little longer to do the downloads as my Wi-Fi speed drop in the evenings (it was around 75mbps during the install). I didn’t have to hardwire the second box before the Wi-Fi option appeared – it just worked
  6. Overall, I was impressed. Our engineer didn’t know much about the new box and it was the end of his shift and my dinner was ready so I ushered him out of the door rather than have him attempt instruction. Besides, it's always more fun to play...
The V6:
  1. My two TiVos weren’t as sluggish as some people’s but even after a few hours I couldn’t go back. Has anyone else noticed how unbelievably nippy and snappy the V6 is?? I’m seriously impressed, and TiVo software running at this speed suddenly feels lively and modern
  2. If the V6 was the same size as the old TiVo then the design of the new hardware would feel like a throwback to the old cable boxes of the nineties, but it ain’t – it’s about half the width and it almost disappears in my TV stand. In fact the second box I’ve put on its side and tucked away behind the TV, so you can’t even see it
  3. Connecting the two boxes so they can share recordings works faultlessly
  4. Streaming to my iPad works fine too
  5. The TV Anywhere iOS applications no longer seem to have the connectivity issues I was experiencing with the TiVos
  6. The engineer left both of my original remotes as well as the new, which work fine with the V6s so I have spares now which is useful. The new remotes automatically control my Sony TVs, which saved me having to do that remote code fun and games to get the volume and on/off buttons working
  7. Overall, I’m impressed and delighted with the new boxes. Well done Virgin Media!

heavyside 20-01-2017 15:15

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by nialli (Post 35881350)
Thanks for the advice, chaps.

I've just posted my initial comments and impressions of the V6 on my VMHD blog. Here they are for the Cable Forum audience:

I had my two TiVo boxes swapped yesterday for a pair of V6s...[/LIST]

That's an encouraging read. I've just traded my two TiVos for a pair of V6s (installation scheduled for 1st of February) and I hope my experience is as painless - or perhaps even more so as both my TiVos are hard-wired.

OLD BOY 20-01-2017 17:58

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by heavyside (Post 35881365)
That's an encouraging read. I've just traded my two TiVos for a pair of V6s (installation scheduled for 1st of February) and I hope my experience is as painless - or perhaps even more so as both my TiVos are hard-wired.

I doubt that you will be disappointed. I can't believe how good they are.

denphone 21-01-2017 07:17

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by OLD BOY (Post 35881379)
I doubt that you will be disappointed. I can't believe how good they are.

Good grief more then one post of positivity in a day by you OB.;):D

bantamboy 24-01-2017 16:21

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Just had my V6 installed, upstairs as a de-facto second box. Engineer arrived and asked why I wanted it there and not in place of the Tivo. I explained that the hub was near the Tivo so I could Ethernet connect it, in order to link the boxes together, and he looked at me blankly. Wasn't aware that the boxes were networkable, didn't know that as long as they were both connected to the network I could watch Tivo content on the V6 and vice versa. Phoned his supervisor to ask, he'd no idea either. Plugged it all in, connected to wifi and having looked in the manual he'd given me I navigated to the bottom of "My shows" and there's the downstairs Tivo showing. "Well, you've taught me something there" he says. Nice fella and everything, he'd undergone installation training but they'd obviously not told him why it needs to be connected to the network (other than to download the TiVo programme info, which is what he told me).

love Virgin2013 25-01-2017 07:18

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
i have come across a issue and its i have recorded Football on 5 from the weekend and it wont let me delete it.

when i go to delete it i get the circle in middle of screen then it just goes back to my planner with the show still there.

has anyone come across this?

OLD BOY 25-01-2017 08:36

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by love Virgin2013 (Post 35882038)
i have come across a issue and its i have recorded Football on 5 from the weekend and it wont let me delete it.

when i go to delete it i get the circle in middle of screen then it just goes back to my planner with the show still there.

has anyone come across this?

Have you tried deleting it by pressing 'clear' in the 'My Shows' list? If this doesn't work, give it a re-boot and try again.

love Virgin2013 26-01-2017 03:04

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by OLD BOY (Post 35882043)
Have you tried deleting it by pressing 'clear' in the 'My Shows' list? If this doesn't work, give it a re-boot and try again.

Thankyou

I gave it a reboot and it has now deleted it.

Hope this is not a bug or something.

heero_yuy 26-01-2017 10:23

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by love Virgin2013 (Post 35882305)
Thankyou

I gave it a reboot and it has now deleted it.

Hope this is not a bug or something.

Undocumented feature. :D

brava210 26-01-2017 18:12

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Well, I rang Virgin CS this morning and managed to bag a V6 with full house bundle
200 mb Broadband with Install on Tuesday for £38 per month

:)

denphone 26-01-2017 18:16

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by brava210 (Post 35882410)
Well, I rang Virgin CS this morning and managed to bag a V6 with full house bundle
200 mb Broadband with Install on Tuesday for £38 per month

:)

Excellent.:tu:

brava210 26-01-2017 18:50

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Also with superhub 3..

Mr K 26-01-2017 18:58

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by brava210 (Post 35882421)
Also with superhub 3..

Ah not so good, should have demanded an SH2Ac...

brava210 26-01-2017 19:04

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Is the 3 rubbish then?

Mr K 26-01-2017 19:12

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by brava210 (Post 35882425)
Is the 3 rubbished then?

Not rubbish but there are some issues.
http://www.cableforum.co.uk/board/sh...3704075&page=3

jb66 26-01-2017 21:00

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by Mr K (Post 35882423)
Ah not so good, should have demanded an SH2Ac...

Cant demand something they dont have

ongman 26-01-2017 22:59

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
I phoned up today and they are installing V6 and changing sh2 for the Sh3 all tomorrow, even the lady on the phone was shocked how quick the install is going to be

brava210 27-01-2017 07:16

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by ongman (Post 35882466)
I phoned up today and they are installing V6 and changing sh2 for the Sh3 all tomorrow, even the lady on the phone was shocked how quick the install is going to be

That's even quicker than mine, nice

i am not scouse 27-01-2017 15:50

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Just had 2 v6's installed and I must admit I'm blown away with the responsiveness of it after getting used to the old tivo. Even the channel guide with the channel names looks good. I did have one problem though which I need to phone up over. The installer told me that I only had 4 boxes on my account and even phoned up to check when activating abdo they said the same.even though I have 5 fully working boxes.

albertsteptoe 27-01-2017 16:49

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Hello All.
Quick question i have the original tivo 500 GB i want to move that to bedroom & get new V6 is there a monthly charge for having 2 Tivos, im on Full House TV + Movies with VIVID Gaming 200 .

BenMcr 27-01-2017 16:53

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
An additional box would increase your bill by £7.50 a month if no other changes to your bundle deal was made.

albertsteptoe 27-01-2017 18:35

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by BenMcr (Post 35882574)
An additional box would increase your bill by £7.50 a month if no other changes to your bundle deal was made.

Thanks a lot for that Ben.

---------- Post added at 17:35 ---------- Previous post was at 15:56 ----------

Hello All.
Just ordered a V6 for my living room, lady i spoke to said i will have to pay an Extra £7-50 a month as BenMcr confirmed but when i asked her if ill get an email confirming date of install she wasn't sure, also i asked her to let engineer know i want to move original tivo to bedroom.hope this will happen & not be a problem. install is 1st March.

OhReally 27-01-2017 22:48

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Just been to vm website to check latest bill and noticed this

"Already with us? If you’ve got a Virgin Broadband connection of VIVID 100 (up to 100Mbps) or above and a TV package of Mix TV or above, the Virgin TV V6 box is available for you to buy now. "

on this web page

Do you no longer rent them then?

arcimedes 27-01-2017 23:42

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Scroll down the page to the conditions and you will find the following.

Virgin TV V6 box: Only available for customers with Mix TV package and above and Virgin Media broadband minimum VIVID 100 (up to 100 Mbps). Content available to view depends on your TV package. Virgin TV V6 box remains property of Virgin Media.

scollie 28-01-2017 13:19

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Hello All.
Just ordered a V6 for my living room, lady i spoke to said i will have to pay an Extra £7-50 a month as BenMcr confirmed but when i asked her if ill get an email confirming date of install she wasn't sure, also i asked her to let engineer know i want to move original tivo to bedroom.hope this will happen & not be a problem. install is 1st March.
I had my V6 installed 2 weeks ago. I had a disconnected 500gb Tivo in the bedroom (I'd had it disconnected when multi-room streaming wasn't allowed for most channels) and I asked for it to be removed and my 1TB Tivo moved from the living room to the bedroom which I was told would be done.
However when the installer turned up it wasn't on his work order and he insisted that he was going to take my 1 TB Tivo away saying that he would be charged for it if he didn't take it back. He said he couldn't swap the 1TB and 500GB boxes and take the 500GB box.

I got onto customer services and they then talked to the installer and got him to swap the boxes and take the 500GB box back which he did but he only connected the 1TB box and didn't check that it was working as it wasn't on his work order and he didn't have time - he had already been here over an hour. There was a problem with the Tivo not connecting which resulted in another engineer having to come to fix it!

Hopefully you won't have similar experience.

kirk1690 28-01-2017 17:29

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by brava210 (Post 35882410)
Well, I rang Virgin CS this morning and managed to bag a V6 with full house bundle
200 mb Broadband with Install on Tuesday for £38 per month

:)

full house tv for 38 quid a month ,are you sure ? is it a six month offer ? what other charges were there ??:dozey:

brava210 28-01-2017 19:14

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by kirk1690 (Post 35882722)
full house tv for 38 quid a month ,are you sure ? is it a six month offer ? what other charges were there ??:dozey:

Yes, it,s £38 for six months then rises to £52 but I think that is still a good price

albertsteptoe 28-01-2017 20:49

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by scollie (Post 35882672)
I had my V6 installed 2 weeks ago. I had a disconnected 500gb Tivo in the bedroom (I'd had it disconnected when multi-room streaming wasn't allowed for most channels) and I asked for it to be removed and my 1TB Tivo moved from the living room to the bedroom which I was told would be done.
However when the installer turned up it wasn't on his work order and he insisted that he was going to take my 1 TB Tivo away saying that he would be charged for it if he didn't take it back. He said he couldn't swap the 1TB and 500GB boxes and take the 500GB box.

I got onto customer services and they then talked to the installer and got him to swap the boxes and take the 500GB box back which he did but he only connected the 1TB box and didn't check that it was working as it wasn't on his work order and he didn't have time - he had already been here over an hour. There was a problem with the Tivo not connecting which resulted in another engineer having to come to fix it!

Hopefully you won't have similar experience.

Thanks for that scollie. ill call virgin on Tuesday to make sure its on his work order.

Skie 29-01-2017 01:33

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
MyVM looks a little broken. Have 200/TV L and M phone
Upgrade for an extra £32.36 a month!
£101.33 a month for 12 months Line rental Included £114.94 One off cost

They also list caller display (and any other telephone options) as being £34.61 a month. 0_o

Mr K 29-01-2017 11:44

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by Skie (Post 35882832)
MyVM looks a little broken. Have 200/TV L and M phone
Upgrade for an extra £32.36 a month!
£101.33 a month for 12 months Line rental Included £114.94 One off cost

They also list caller display (and any other telephone options) as being £34.61 a month. 0_o

My VM has been 'ill' for some time now. It's been showing me a random selection of bills over the last 2 years, rather than the last 6 months! If nothing else it's interesting to find out how much prices have increased.

Inactive Digital 29-01-2017 15:09

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by Skie (Post 35882832)
MyVM looks a little broken. Have 200/TV L and M phone
Upgrade for an extra £32.36 a month!
£101.33 a month for 12 months Line rental Included £114.94 One off cost

They also list caller display (and any other telephone options) as being £34.61 a month. 0_o

I've found the prices it shows remove any discounts you have on your account. It certainly doesn't make upgrading an appealing prospect!

Ultimate.Conj 31-01-2017 11:20

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
I've got my 2 V6s being installed next Tuesday. After hearing the positive feedback from you guys here, I'm looking forward to having them in place.

Big plus will be watching recordings either downstairs or in the bedroom.

Looking forward to seeing any news/developments with 4K content that might arrive this year.

mparker42 31-01-2017 12:37

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Just had 2 V6 boxes installed. About 20 minutes before the engineer turned up my wifi went off. He turned up and wanted to change my HUB 2 to a HUB 3 as apparently I needed this. he got on his phone and talked to his control who told him there was nothing about a modem change so the engineer plugged it back in. He then asks me if I'm having internet problems. I told him that it went down around 20 minutes before he turned up. He then tells me someone is working at the cabinet at the bottom of my street. He then jumps in his van to see them and 10 minutes later he returns, installs the V6 boxes and tells me that they should be finished soon and it should all come on. He leaves and I have no working internet or tv service. I'm not very impressed.


Also should he have provided me with new remote controls? He said we could use the old TiVo ones we has but I would have expected new remotes.

BenMcr 31-01-2017 13:00

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Yes, you should have gone new remotes for both V6 boxes, and the engineers know this.

OLD BOY 01-02-2017 08:37

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by mparker42 (Post 35883289)
Just had 2 V6 boxes installed. About 20 minutes before the engineer turned up my wifi went off. He turned up and wanted to change my HUB 2 to a HUB 3 as apparently I needed this. he got on his phone and talked to his control who told him there was nothing about a modem change so the engineer plugged it back in. He then asks me if I'm having internet problems. I told him that it went down around 20 minutes before he turned up. He then tells me someone is working at the cabinet at the bottom of my street. He then jumps in his van to see them and 10 minutes later he returns, installs the V6 boxes and tells me that they should be finished soon and it should all come on. He leaves and I have no working internet or tv service. I'm not very impressed.


Also should he have provided me with new remote controls? He said we could use the old TiVo ones we has but I would have expected new remotes.

Are you connected now, MP? If not, get straight on to Customer Services and explain what's happened.

Amazed 01-02-2017 18:59

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
I have got a V6 install booked for February 21st, should I check the order with VM regarding removal of one TiVo box (currently have 2, a 500gb and 1tb)? Currently 1tb in lounge, so I was going to swap it with the 500gb in bedroom so that they install and remove from the lounge.

Any thoughts?

spiderplant 01-02-2017 19:03

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by Amazed (Post 35883528)
I have got a V6 install booked for February 21st, should I check the order with VM regarding removal of one TiVo box (currently have 2, a 500gb and 1tb)? Currently 1tb in lounge, so I was going to swap it with the 500gb in bedroom so that they install and remove from the lounge.

Any thoughts?

There's no problem with swapping them over, but the installer will take away whichever one the work order tells him to. If you aren't certain which one that is, ring up and check.

Amazed 01-02-2017 19:20

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by spiderplant (Post 35883529)
There's no problem with swapping them over, but the installer will take away whichever one the work order tells him to. If you aren't certain which one that is, ring up and check.

Ta! Will do;)

Ed92uk 01-02-2017 20:19

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Hi did try that thank you didn't seem to make any notice. I have got used to it now but obviously I would like to sort the prOblem at some point

ASMO 01-02-2017 20:33

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
I find my TiVo box painstakingly slow at times is the V6 worth the upgrade then?

OLD BOY 01-02-2017 20:39

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by ASMO (Post 35883550)
I find my TiVo box painstakingly slow at times is the V6 worth the upgrade then?

Yes, definitely! Much quicker and the wi-fi connection between two V6s is amazing. The six tuners on each Tivo means that programme clashes are a thing of the past.

I've never looked back!!

mparker42 02-02-2017 10:10

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
That was a most interesting install I had on Tuesday. It transpired that at the time of my install, another crew were replacing a junction box at the bottom of my road so I had no internet or tv for several hours. My engineer just plugged them in and told me it should be up and running within an hour however it was more like 3 hours.


It could have been a self install frankly. There was nothing the engineer did that I couldn't have done myself. He never plugged in the HDMI cable into one box and it took me a minute or two to realise this. He also didn't tighten up the main lead into the V6 so I didn't have all the channels and may were breaking up until I tightened it up.


I contacted Virgin to get 2 remotes that he said I didn't need as well. All is good now.

OLD BOY 02-02-2017 11:11

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Glad it worked out fine in the end, MP!

Ultimate.Conj 02-02-2017 11:13

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Sorry guys, quick question.
Does the V6 power cable use the same one as the current Tivo?

BenMcr 02-02-2017 11:24

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Not the adaptor itself but it does use the same two prong connector back to the mains.

Ultimate.Conj 02-02-2017 11:34

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by BenMcr (Post 35883608)
Not the adaptor itself but it does use the same two prong connector back to the mains.

Cheers Ben,
Was hoping not to have to pull my TV unit out when the engineer comes on Tuesday lol

passingbat 02-02-2017 13:27

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by Ultimate.Conj (Post 35883610)
Cheers Ben,
Was hoping not to have to pull my TV unit out when the engineer comes on Tuesday lol


I had a mains socket that was difficult to reach, that TiVo was plugged into. He didn't have to access it; was difficult to see exactly what he was doing, but it appeared that he just swapped the power brick between the Tivo mains in and existing plugged in power lead.

1701-e 02-02-2017 14:18

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Great install yesterday.

Tivo moved to old V+ location.

V6+ installed where TiVo was (WiFi connection to shub3).

Wall box innerds replaced. Upstairs BB boost replaced.

Nice guy Johnny who didn't want a cuppa.

Copy of setttings took a few minutes.

All good.

FAST FAST FAST.... this is what we wanted and VM have delivered.


Gripes:

Watching BBC iplayer last night but when i paused for a few minutes, remote wouldn't work properly. Had to pair it again.... twice.

Perhaps first night nerves.

Anyway remembered to disable power save and changed audio to PCM.

Billing- now i have retentions having to listen to recording as i've been billed £114.90 FFS whenthey had agreed £14.95 only--- and on more than one occasion.

Ultimate.Conj 02-02-2017 14:40

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by passingbat (Post 35883627)
I had a mains socket that was difficult to reach, that TiVo was plugged into. He didn't have to access it; was difficult to see exactly what he was doing, but it appeared that he just swapped the power brick between the Tivo mains in and existing plugged in power lead.

That's good to know, cheers PB.
Hopefully he can do the same for mine :)

UnStable 03-02-2017 08:54

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by BenMcr (Post 35883608)
Not the adaptor itself but it does use the same two prong connector back to the mains.

Will this work with V+HD box too?

spiderplant 03-02-2017 09:39

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by UnStable (Post 35883744)
Will this work with V+HD box too?

Yes

Daz555 03-02-2017 13:10

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by Ultimate.Conj (Post 35883607)
Sorry guys, quick question.
Does the V6 power cable use the same one as the current Tivo?

It uses a different power brick but it connects to the same figure of 8 power lead. V6 also uses a push fit coax connector (rather than screwed in) so the engineer adds a simple adaptor cable onto your current coax.

My V6 installation went without issue. Only (very) minor annoyance is that the USB port on the back of the V6 does not even have power to it which is a shame because I used to use my old Tivo to charge my PS4 joypad.

jonandmarkuk 03-02-2017 14:00

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by Daz555 (Post 35883775)
It uses a different power brick but it connects to the same figure of 8 power lead. V6 also uses a push fit coax connector (rather than screwed in) so the engineer adds a simple adaptor cable onto your current coax.

My V6 installation went without issue. Only (very) minor annoyance is that the USB port on the back of the V6 does not even have power to it which is a shame because I used to use my old Tivo to charge my PS4 joypad.

It's strange about the USB port on your v6. It maybe depends on how much power is supplied but I have my Logitech Harmony Hub powered from the v6 without any problems.

Joedm45 03-02-2017 14:12

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Damn, I make use of the current TiVo USB port to power a Firestick. I've got my V6 install on tuesday, looks like I'll have to find the mains adapter this weekend

OLD BOY 03-02-2017 14:25

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by Joedm45 (Post 35883790)
Damn, I make use of the current TiVo USB port to power a Firestick. I've got my V6 install on tuesday, looks like I'll have to find the mains adapter this weekend

Can you not plug in your Firestick using your TV USB? Or maybe yours isn't a smart TV?

Ultimate.Conj 03-02-2017 17:55

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by Daz555 (Post 35883775)
It uses a different power brick but it connects to the same figure of 8 power lead. V6 also uses a push fit coax connector (rather than screwed in) so the engineer adds a simple adaptor cable onto your current coax.

My V6 installation went without issue. Only (very) minor annoyance is that the USB port on the back of the V6 does not even have power to it which is a shame because I used to use my old Tivo to charge my PS4 joypad.

Thanks for the reply Daz.
Push-in coax...interesting.

Joypad? We had these back in the 80s/90s, aren't they called controllers now lol :angel::D

Synthetic 03-02-2017 18:25

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Yep my self install pack came with push in connectors, was slightly strange at first but makes the whole thing a lot easier.

Arthurgray50@blu 03-02-2017 18:28

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
My wife has won our battle. She is having the V6 installed next Friday. Is the V6 worth it.
And we can keep our old Tivo box as there is plenty of stuff on it

denphone 03-02-2017 18:33

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by Arthurgray50@blu (Post 35883832)
My wife has won our battle. She is having the V6 installed next Friday. Is the V6 worth it.
And we can keep our old Tivo box as there is plenty of stuff on it

So what happened with Sky them Arthur?,;)

Joedm45 03-02-2017 19:30

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by OLD BOY (Post 35883797)
Can you not plug in your Firestick using your TV USB? Or maybe yours isn't a smart TV?

It's plugged into an amp and the TiVo USB is the most convenient power supply for it. Shame the V6 USB is completely disabled but I'm gaining a plug socket because I'm ditching my IR sender/receiver due to V6 remote being RF.

Every cloud has a silver lining I suppose

Arthurgray50@blu 03-02-2017 19:54

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Denphone.
That we will be downgraded to the basic package. That could change soon. As again my job is on the line - again.

hooky2007 04-02-2017 16:10

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
I'm thinking of ordering a V6 box and Superhub 3

Can the V6 box use the existing coax cable that runs to my
existing Tivo box or do I have to use either a Ethernet cable
or Wireless

Anyone had problems with the Superhubs overheating being on so long?

heero_yuy 04-02-2017 16:16

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by hooky2007 (Post 35883931)
I'm thinking of ordering a V6 box and Superhub 3

Can the V6 box use the existing coax cable that runs to my
existing Tivo box or do I have to use either a Ethernet cable
or Wireless

Anyone had problems with the Superhubs overheating being on so long?

You still need the co-ax connection (direct TV channels) as well as Ethernet or Wi-Fi.(On-demand, EPG etc)

I only have an SH1 but it's on 24-7. Stays pretty cool.

arcimedes 04-02-2017 17:03

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
I have an SH2 and a ASUS router and they are on 24-7 . The router is warm but the SH is cool. They are meant to stay on 24-7.

TAZMANUK 05-02-2017 15:43

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Is the tivo v6 usb live to charge a phone or not enabled thought all usb ports on any device with usb was always on for 2.4 volts

david_w2k 05-02-2017 21:46

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
So I am still impressed with the V6's... when they work. The past week they have needed rebooting about 10 times before On Demand works/they decide to wake up. I spoke to VM on the phone who said there was no issue. I even asked whether any software updates were on the way to fix any bugs and they said there were no bugs...

Anyone know if any updates are coming soon?

spiderplant 05-02-2017 22:15

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by david_w2k (Post 35884143)
Anyone know if any updates are coming soon?

An update is on the way, but it's not imminent.

Mr K 05-02-2017 23:16

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by spiderplant (Post 35884148)
An update is on the way, but it's not imminent.

Mmm. Let me know when they've sorted the bugs out and enabled the scart and I might consider 'upgrading'.

denphone 06-02-2017 06:31

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by Mr K (Post 35884159)
Mmm. Let me know when they've sorted the bugs out and enabled the scart and I might consider 'upgrading'.

One is never pleased it seems old boy.;)

---------- Post added at 05:31 ---------- Previous post was at 05:30 ----------

Quote:

Originally Posted by spiderplant (Post 35884148)
An update is on the way, but it's not imminent.

Not within the month then?.:)

OLD BOY 06-02-2017 08:47

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by david_w2k (Post 35884143)
So I am still impressed with the V6's... when they work. The past week they have needed rebooting about 10 times before On Demand works/they decide to wake up. I spoke to VM on the phone who said there was no issue. I even asked whether any software updates were on the way to fix any bugs and they said there were no bugs...

Anyone know if any updates are coming soon?

I would recommend that you don't put it in standby until the update is released. Mine are on all the time and I have had no issues.

1701-e 06-02-2017 09:24

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by 1701-e (Post 35883634)
.

Gripes:

Watching BBC iplayer last night but when i paused for a few minutes, remote wouldn't work properly. Had to pair it again.... twice.

Perhaps first night nerves.

Turns out the problem was the rubbish batteries supplied with the remote.

All good now.

jonandmarkuk 06-02-2017 15:45

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by Joedm45 (Post 35883846)
It's plugged into an amp and the TiVo USB is the most convenient power supply for it. Shame the V6 USB is completely disabled but I'm gaining a plug socket because I'm ditching my IR sender/receiver due to V6 remote being RF.

Every cloud has a silver lining I suppose

The USB port provides power. My v6 is happy powering my Logitech Harmony hub.

telegramsam 06-02-2017 16:16

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Having been looking at the new box on the bus shelter advertising around my area these past few weeks I have to say it`s one ugly looking box! Look wise it`s not a patch on Sky Q box. If I ever get around to getting one mines going to be hidden away somewhere!

Ultimate.Conj 06-02-2017 17:14

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by telegramsam (Post 35884293)
Having been looking at the new box on the bus shelter advertising around my area these past few weeks I have to say it`s one ugly looking box! Look wise it`s not a patch on Sky Q box. If I ever get around to getting one mines going to be hidden away somewhere!

It's not how it looks, it's what's on the inside that counts :)

I'm having mine installed tomorrow. After the positive reviews from you guys on here and how well most of the installs went, I can't wait :D

denphone 06-02-2017 17:17

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by Ultimate.Conj (Post 35884303)
It's not how it looks, it's what's on the inside that counts :)

I'm having mine installed tomorrow. After the positive reviews from you guys on here and how well most of the installs went, I can't wait :D

Yes our two are getting installed on Friday so no more clashes anymore and plenty of extra memory when uneducated Dumbo here works out how to connect them to each other.

Ultimate.Conj 06-02-2017 18:18

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by denphone (Post 35884304)
Yes our two are getting installed on Friday so no more clashes anymore and plenty of extra memory when uneducated Dumbo here works out how to connect them to each other.

The flexibility to watch recorded shows on different boxes is great.

Den, I'm sure the engineer will help you link the two boxes together and show you how to view the recordings from either box.

General question for all - What's the 4K Netflix picture quality like from the V6? As good as the app on your 4K smart TV? Be good to know.

Cheers

OLDGOLD 06-02-2017 18:56

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Hi

I've just had two V6 STBs installed today and I'm wondering if somebody could help me with a couple of questions.

Firstly...My Shows. I have nothing recorded yet, but have set up a few series links for programmes on later in the week. When I go into My Shows there are folders for these programmes, and when I go into each they are empty (I pressed the blue button (I think), so it only shows items recorded). However, is there any way of hiding the folder until something has been recorded. It's very confusing having folders of programme names, but there is nothing actually in them to watch.

The other question is around the linking of the two boxes. Engineer never mentioned anything about this, but after he had gone and I started playing around I noticed each box shows in the other box's menu. And I was able to select them and view 'My Shows' in the other box. I would have thought this would be off by default. Can you confirm how you can switch this feature off? And is it easy enough to just switch it on when you want to use the feature or does it have to remain on once it's activated?

Thanks

OLD BOY 06-02-2017 20:15

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by OLDGOLD (Post 35884327)
Hi

I've just had two V6 STBs installed today and I'm wondering if somebody could help me with a couple of questions.

Firstly...My Shows. I have nothing recorded yet, but have set up a few series links for programmes on later in the week. When I go into My Shows there are folders for these programmes, and when I go into each they are empty (I pressed the blue button (I think), so it only shows items recorded). However, is there any way of hiding the folder until something has been recorded. It's very confusing having folders of programme names, but there is nothing actually in them to watch.

The other question is around the linking of the two boxes. Engineer never mentioned anything about this, but after he had gone and I started playing around I noticed each box shows in the other box's menu. And I was able to select them and view 'My Shows' in the other box. I would have thought this would be off by default. Can you confirm how you can switch this feature off? And is it easy enough to just switch it on when you want to use the feature or does it have to remain on once it's activated?

Thanks

The folder gets occupied with data once a show is recorded. You will know whether or not you have recordings in the folder because the number of recordings will appear in brackets after the title. Note, however, that programmes sucked in from on demand are not included in that number although they are present in the folder.

The linking of the boxes is an excellent feature, which you can choose to make use of or not, as the case may be. Unless you are trying to hide programmes on one box from your partner, I'm not really sure why you would want the boxes not to be connected in this way! :doh:

OLDGOLD 06-02-2017 20:57

Re: Virgin Media V6 - Powered by TiVo(new STB)
 
Quote:

Originally Posted by OLD BOY (Post 35884341)
The folder gets occupied with data once a show is recorded. You will know whether or not you have recordings in the folder because the number of recordings will appear in brackets after the title. Note, however, that programmes sucked in from on demand are not included in that number although they are present in the folder.

The linking of the boxes is an excellent feature, which you can choose to make use of or not, as the case may be. Unless you are trying to hide programmes on one box from your partner, I'm not really sure why you would want the boxes not to be connected in this way! :doh:

But the folders are empty, there are no recordings in there from either TV or on demand. All that's in there are scheduled future recordings. So is there no way of stopping the folder from appearing until there is an actual programme in there to watch?

With regards to the linking, I have a separate box upstairs from my mom downstairs. She is in her eighties and gets very confused and not behind the realms of possibility that she clicks into my box and gets 'in a tizz' because she can't find any of her programmes. Or even deletes some of my programmes (yes I know I can undelete them, but if I have a lot recorded its whether or not I notice they're gone). So, instead of being judgemental, can you advise how this can be switched off?


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