Re: Think Broadband Ping Monitor Results (POST YOURS)
 

humpy over here... again

https://www.cableforum.co.uk/images/local/2013/11/8.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

=D

Actually the system Virgin uses to communicate between departments is one of the better tools they have. The problem is that certain departments utterly refuse to believe that they have an issue. I'm sure someone has tried to raise this as an issue, only to have it punted back to them as an NFF. This always happens with degraded service, because it is working after all.
I remember having full on arguments with CNMC (Who I believe don't exist anymore) about what priority a ticket should be. The difference in priorities will dictate how long until it's fixed - the difference between hours or days.
Degraded service has the lowest priority because people are still getting a service, but at what point would you say the service has degraded so much that it may as well not be a service at all? You'd think that'd be when you can't use your connection for its intended purpose (gaming, streaming, etc.) but oh no, according to some folks if the connection is intermittent and it takes 3mins to load google, it's still a working service.

It didn't help that their bonus system was based around how quickly they got things fixed. Lower priorities gave them longer fix times so they'd use any excuse they could think of to keep priority as low as possible.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Heh, well I'll concede you probably know way better than me how those things work on the inside. I've just seen plenty of stories about different departments telling people completely different things and everyone seems to put it down to poor communication. I've seen it plenty of times myself as well...

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

A little flurry of *something* but no large hump tonight....

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Same here, just checked mine from work!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

That explains a lot. Makes me wonder what levels they have even lower than lowest priority, as the fix date for my problem was a year :p:

Edit: Checking forum posts for my old area, it seems they really did take up until the end of April/beginning of May this year to fix that oversubscribed UBR, right around the quoted fix date

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Their "fix" being "wait for the next round of scheduled upgrades that we're putting in anyway for the 120Mb rollout"

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yes first evening in nearly a week that looks normal other than that little spike.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Just got in myself and my connection is working as per normal, will be interesting to see if they comment on what was the problem as clearly there was one.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

sounds about right.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Sounds about right. To be honest, capacity issues always took months and months and months to fix, but Virgin had a habit of giving an estimated fix of about 2 weeks away, but every time you phoned up, it'd always be 2 weeks away, or "some time next month". I wouldn't be surprised if the average lead times on those really was in the tens of months. It seems to have gotten a bit better these days and from he sounds of it, they're giving more realistic fix dates - about time. It's not right to tell a customer that an issue will be fixed if there's no chance of it any time soon. Quite honestly, I found most customers to be incredibly reasonable if you told them the truth, it's when the two week window came and went for the 3rd or 4th time that they get extremely irate.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Here mine:

http://www.thinkbroadband.com/ping/s...16-10-2013.png
http://www.thinkbroadband.com/ping/s...17-10-2013.png
http://www.thinkbroadband.com/ping/s...18-10-2013.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Had my date moved about 6 times for one fault number and only on the last one did they then give a realistic date of 6 months away, instead of the usual 2 to 4 weeks random time. Think you guys know how irate that can get someone :LOL:

Been almost a year with sky now and the broadband is as good as the day it was installed. Same low latency and no downtime at all.

Done tons of downloading the last 24 hours but you can still see the connection is as good as originally posted a year ago:

http://www.thinkbroadband.com/ping/s...18-10-2013.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Is there a reason why you are covertly pimping an affiliate link in your sig Qtx?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Not very covert at all! Incidentally I'm finding fttc far more reliable than VM was even when working. No more than 60 seconds of total downtime in over a year, and my line had been up continuously for 5 months, having only gone down due to me moving the modem onto ups