Originally Posted by Manster62 (Post 35239566)

The total amount this bill includes the charge for the Tivo plus a partial (£2.70) months Tivo charge. The amount I have shown does not include the cost of any telephone calls and is the service charge only. It appears nothing else has changed on the bill - so in theory it is correct, but I am querying if I should be paying £16.50 for keeping the V+ box.

I'm on XL Tv, XL Broadband, Unlimited Phone - with so many odd charges/discounts that the bills are always a bit of a mystery to me!

Am I wrong in thinking that the £10 V+ monthly fee should have been stopped now? I thought I had heard that it had? But the India Call Centre denied that this was the case. I had the V+ since it was first released, but can't remember if I paid a one-off fee at the time, I'm sure I did because I seem to remember my husband complaining about the cost.

Originally Posted by Digital Fanatic (Post 35239588)

You need to speak to Customer Care to have the £10 V+ charge removed.

Did you have multi-room BEFORE TiVo?

Originally Posted by devilincarnate (Post 35239589)

I think that I have worked it out and you are not getting charged the £16.50 for the box. Here is my working out for you:

New bill is £224.25 ( then you need to subtract the following )
TiVo £149.95
Partial charge £2.70
Month in advance £3.00
= £68.60

Hope this helps you:D As this is why I asked all the questions. So it looks like you are not getting charged to the extra box and this will be in the discounts?

Originally Posted by Manster62 (Post 35239658)

Thanks DF - yes I had an old V box upstairs which I then replaced with the V+.

If I call 150 to speak to Customer Care, which option do I choose from the list? I never know which one leads to Customer Care..... :(

---------- Post added at 19:43 ---------- Previous post was at 19:40 ----------



Thanks Devilincarnate, Looking back on the last bill, I was getting charged the £16.50 before (for having a V+ downstairs and a V (non HD) upstairs) - so this is not an additional charge - I should have queried the £10 for V+ before now - but now I have Tivo, I would like to get this sorted. I think it's a bit steep to be charged £10 for a V+ which is a second box, plus £6.50 for the second box!

Originally Posted by Digital Fanatic (Post 35239670)

Yeah, just select 150 for billing and they can remove the V+ monthly £10 fee. as you already had multi-room, you don't qualify for the free multi-room offer, so £6.50 monthly charge will stand.

Originally Posted by Manster62 (Post 35239674)

Okay - thanks DF - I can live with that ;)

However, when I spoke to the Indian call center (selected Billing from the options) the guy said that there was no way they could remove the £10 charge for the V+ unless I pay an £85 one-off fee!!

Originally Posted by HDFootyMan (Post 35239789)

Expected? In what way? :confused:

The V+ didn't do that.