Re: *All* ntl 10meg Discussion (part 2)
 

this is what us on 3mb get

Unable to upgrade your connection speed We are sorry that your current package or connection speed is not appropriate for an online speed upgrade. Please call customer support on 0800 052 2000 for further assistance with changing your service level

Re: *All* ntl 10meg Discussion (part 2)
 

Hi everyone,

First post on these forums, just thought Iâ₠¬ÃƒÆ’¢â€žÂ¢d contribute after Iâ₠¬ÃƒÆ’¢â€žÂ¢ve just phoned up CS.

I've been a top tier broadband customer for about 3 years now, so I thought it might nice of them to repay my loyalty, but maybe not...

The lady on the phone told me that I wonââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t be able to receive 10mb until late 2006 to early 2007! Whatââ‚ ¬Ã¢â€žÂ¢s that about? bit of a mixup maybe!

It seems to be that the communications throughout NTL at the moment are awful; canââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t they just have one date, and stick to it?

Re: *All* ntl 10meg Discussion (part 2)
 

they told me new customers only are getting the 10mb... really? sounds like even the staff dont know whats going on! ;)

Re: *All* ntl 10meg Discussion (part 2)
 

NTL CS Information Changes With The Weather

Re: *All* ntl 10meg Discussion (part 2)
 

If it wasn't intended, i could understand it if it was just an error on the website, letting people upgrade etc, but surely the fact that CS are upgrading people too, means it's not an accident? To be fair though, some 3mb users have been upgraded by CS too, so maybe it was meant for everyone, but wires got crossed, emails didn't get opened, memo's got binned, etc. It'll probably clear itself out in the next few days, while we all get overexcited and start building ntl voodoo dolls. :D

Re: *All* ntl 10meg Discussion (part 2)
 

Giving the thumbs up is all well a good on the mistake Bill but it should never of happend in the first place. Why have 2Mbit and below been given the option of upgrading when a huge number of users upgraded to 3Mbit to get the upgrade first!

Ok. I personaly find it a little petty people are getting that annoyed about it but I can see where there coming from tbh.

Re: *All* ntl 10meg Discussion (part 2)
 

all i did was turn my pc and modem off at the wall socket,waited 2 mins turned them back on and my connection speed is now a lot more than it was previously.
i even did a speed test to be sure.

so i suppose they upgraded me automatically.

Re: *All* ntl 10meg Discussion (part 2)
 

cs are still telling me NOBODY has 10meg

Re: *All* ntl 10meg Discussion (part 2)
 

This 'one arm not knowing what the other is doing' happened exactly the same the last time they upgraded the speeds, some CS reps were upgrading people when they called, some were not - looks like they learned nothing despite this being about the third speed increase in a few years - the same old mistakes are being made again.

It seems plainly daft to not give the upgrades to 3 meg customers when they cal asking for them and their own online upgrade page shows the upgrade as available if you call, and also when their own press releases have said that 3 meg customers will be first.

The poor customer service seems to know no end at NTL :(

Re: *All* ntl 10meg Discussion (part 2)
 

Thanks Andy. What area are you in?

I know I can get 10Mb now but I have to upgrade to the higher tier. So now I wait in anticipation of when I can be automatically upgraded like you!

Re: *All* ntl 10meg Discussion (part 2)
 

I think for 3Mb customers NTL stands for Not This Lifetime

Re: *All* ntl 10meg Discussion (part 2)
 

They are upping the cap from 30GB to 75GB cant see many people complaining about having the cap more than doubled!! :)

Re: *All* ntl 10meg Discussion (part 2)
 

lincolnshire,using the nottingham router is it.

Re: *All* ntl 10meg Discussion (part 2)
 

...and where does it say that officially?

Re: *All* ntl 10meg Discussion (part 2)
 

I recommend you use wax for the doll itself, and an unravelled paper clip should be fine for the pin, making sure of course to go straight for the botty bum, thus doing to them what they have done to 3mb users. :Yikes: :D