Originally Posted by trickytree (Post 36221250)

Just come here to mention the email as got it in the last 30 mins.
We have 2 V6 still on Tivo and both 90+ % full (I know we struggle to watch stuff without it being replaced) so we really wouldn't want to wipe everything for a lesser product.

My dad was semi forced from what I can tell to change to 360 as they came to replace his hub so he could still use his landline as he's classed as vulnerable and has this telephone alerting system thing linked to a bracelet he wears.
Admittedly he doesn't have a lot recorded if anything but they are definitely putting more pressure on moving to 360

Action required: Your TV box needs an upgrade - was the subject of the email
Hello trickytree,

Your current Virgin TV box won’t be supported for much longer. This means it will lose functionality soon and eventually stop working altogether.


The good news is we can upgrade you to a new Virgin TV 360 box at no extra cost. But you'll need to take action to make this happen

Originally Posted by joglynne (Post 36221596)

I have just received yet another email "Your current Virgin TV box won’t be supported for much longer" it will interesting to see when it starts to show a date.

Not all that bothered about actually 'upgrading' to 360 but VM are currently "grating my carrot", as a lovey gentleman used to say.

We have 2 V6 boxes and I am currently seeing how my husband copes using the original TV mobile with the TV, already connected to a freeview aerial, that he uses every morning so that I can get rid of that V6 box. if he can copes then he can take his time dealing with the new VM 360 remote when we are forced to update our main TV.

Originally Posted by Mr K (Post 36221270)

You pay VM to support you. If their service stops working, then stop paying. Contract law is on your side.

Originally Posted by Mr K (Post 36221270)

You pay VM to support you. If their service stops working, then stop paying. Contract law is on your side.

Originally Posted by gunner45 (Post 36221630)

The service will keep working, all you need do is accept the offer of the free migration to a TV 360. And if you stop paying you'll likely find that that the debt results in a default notice being registered on your credit file, which stays for six years and impacts your ability to get other credit. And VM might even get a County Court Judgment (CCJ) issued against you.

Originally Posted by gunner45 (Post 36221677)

You have a contract for a TV service, but that contract never specifies a particular box. If you choose not to migrate to a working box for free and stop paying in contravention of your contract, then you'll get into trouble as several have found to their cost.

Originally Posted by gunner45 (Post 36221677)

You have a contract for a TV service, but that contract never specifies a particular box. If you choose not to migrate to a working box for free and stop paying in contravention of your contract, then you'll get into trouble as several have found to their cost.

Originally Posted by Itshim (Post 36221688)

However you are not changing anything, they simply need to change the software and give a new remote. not doing this would be a breach of contract on there side . Given your view I guess you would have to physically refuse to accept a new box . As I understand most refuseniks don't need one, the one they have can be changed remotely. Would love to see this brought to court, really great PR for them :erm:

Originally Posted by Itshim (Post 36221688)

However you are not changing anything, they simply need to change the software and give a new remote. not doing this would be a breach of contract on there side . Given your view I guess you would have to physically refuse to accept a new box . As I understand most refuseniks don't need one, the one they have can be changed remotely. Would love to see this brought to court, really great PR for them :erm:

Originally Posted by gunner45 (Post 36221698)

I'll state the situation plainly.

If you grimly hang onto the V6, it will stop working when VM's licence to use its TiVo middleware expires (I suspect end of 2027).

If you refuse to keep paying for the TV service which you have contracted for and which is available with another box, you'll likely get a default notice being registered on your credit file and might even be hit by a CCJ.

Originally Posted by Itshim (Post 36221717)

First of all l will change , not really bothered either way , assuming I am still in contact.
You have stated it stops working because of an action by them . That has to be breach of contract by them . In my case they would need to install the new software , the box will accept it ( free upgrade no one needs to call etc )and supply the new remote . If I then stopped paying I would be in breach. There failer to do that means they are not"me"

Originally Posted by ozsat (Post 36221720)

It is only a breach of contract if it stops and they offered no option to replace the service. The software provided on the box is not a part of the contract and can be changed at anytime.

If you can prove they are in breach of "TV" contract you be allowed to exit with no penalty - so still no better off.

Originally Posted by Itshim (Post 36221717)

First of all l will change , not really bothered either way , assuming I am still in contact.
You have stated it stops working because of an action by them . That has to be breach of contract by them . In my case they would need to install the new software , the box will accept it ( free upgrade no one needs to call etc )and supply the new remote . If I then stopped paying I would be in breach. There failer to do that means they are not"me"