Re: 20 Mb/s to 30Mb/s free upgrade
 

As a long standing customer since telewest days on VIP blah de blah on VIP Bundle boo hoo why should I pay a whopping mega £30 for this, this is outragous! I'm going to sky....

Yawn, this is all I'll hear for next few months

Re: 20 Mb/s to 30Mb/s free upgrade
 

I hope they say ok then your subscription will close in 30 days, have a good day sir!

As that will be following the process.https://www.cableforum.co.uk/images/local/2012/04/8.gif

Re: 20 Mb/s to 30Mb/s free upgrade
 

They will probably get the answer i did that they can't do any offers, then retentions will phone up a few days later after bt contact them for your number to be ported over.
I know from experience as this has happened to me twice now each time with a deal approx £10 lower than the service you are offered.
As my speeds were going to be 34.7mb down that is why my deal offered the xl packages across the board with 30mb as soon as available

Re: 20 Mb/s to 30Mb/s free upgrade
 

Re: 20 Mb/s to 30Mb/s free upgrade
 

Tinfoil hat, popcorn and beer time?https://www.cableforum.co.uk/images/...2011/02/59.gif Yeh!

Re: 20 Mb/s to 30Mb/s free upgrade
 

Calm down!

Yes we are all aware there will eventually be 30MB instead of 20MB but what the staff are trying to tell you is that even though you managed to sign up to the new speed via the link that has since been pulled you will not actually get it any faster than anyone else, as it is not on the systems yet. That's what people have been trying to tell you!

Re: 20 Mb/s to 30Mb/s free upgrade
 

I just called up and got 1000meg, the agent said he will take my details. The uberhub will arrive feb 1st 2015.

Re: 20 Mb/s to 30Mb/s free upgrade
 

That is only an estimated date and may be subjuct to change.https://www.cableforum.co.uk/images/...2011/01/12.gifhttps://www.cableforum.co.uk/images/...2011/01/15.gif

Re: 20 Mb/s to 30Mb/s free upgrade
 

:LOL:

---------- Post added at 22:09 ---------- Previous post was at 22:06 ----------

Sure sign that someone has lot the plot is when they start to abuse other posters instead of debate with them.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I take it that you have failed to read any of the posts that state quite categorically that 30Mb as a product does not actually exist as a tier of service yet and that the are no codes on the system that can even add 30Mb to your account because as yet they do not exist.

I am pretty sure that when you enter the real world again you will realise that you proceeded to order your upgrade on a link that was not really live and even though you received an automated response informing you of your success ordering the upgrade that as far as Virginmedia is concerned the has been no physical change to your account because none can be made until the upgrade is announced.

No one truly cares that you can post part of an email because until you see an official announcement about the upgrade nothing will change on your account and because you followed the link that has been taken down it may actually have disappeared with the link.

So you could end up at a disadvantage by following that link and only time will tell if your order still exists after the upgrade is officially announced.

Also you may or may not receive a Superhub because you followed that link.

I am going to sign up for the upgrade when announced but down the correct link which I know will work first time and that I will also receive a superhub simply because I will only order it via a 100% working link.

Re: 20 Mb/s to 30Mb/s free upgrade
 

So to sum up ..

Real link after product is launched = Good
Old link accidentally updated before launch = Bad

:D

Re: 20 Mb/s to 30Mb/s free upgrade
 

In the simplest terms exactly right.:D

Re: 20 Mb/s to 30Mb/s free upgrade
 

any further news on release date

Re: 20 Mb/s to 30Mb/s free upgrade
 

Ok time for masque to gloat?

I got some clarification on my 30mbit order.

superhub is not on the way, notes on my account state order is on bookshelf. :)

yes I will be waiting now until its officially back on VM's site before persuing this.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I see no reason whatsoever to gloat just good to see that they are aware of your intent to upgrade because of your attempt to order 30Mb, we have told you this all along that the order will not have been processed due to system restraints.

Once the upgrade has been released all you need do is call up as you already have notes on the account showing your interest, so a good outcome.