Re: New Speed Upgrades 8th March. (Part 4)
 

As I have the xbox package, will I have to ring them up? could somebody that works for NTL let me know please. And if I do ring up who do I need to speak to about it?

Re: New Speed Upgrades 8th March. (Part 4)
 

I called up this morning asking about the box swap thing, seeing as i have a black pace box, and read on here that we need these to be swapped out, if you want to take the full advantage of the update. Phone up was told that earliest i could get a box swap out was April 5th, and that they could put my connection up to 1MB till that time.. was told to wait 2 hrs, then do a complete reboot.

Went out for 3 hrs.. came back did the complete reboot as was told to, had didly squat for connection.

Called Tech support: 5 rings later am speaking to em. Turns out that they had hit my box, with 1mb, but deleted a file. 5-10 mins later still on the phone, seems something is screwy with my router, guy i am speaking really is trying to help..... Give up connect straight to my computer and i am connected.

I am quite shocked at the speed my call was answered.
I didnt think NTL did tech support for Routers.

Seems to me like NTL's customer service is getting alot better!

WELL DONE NTL!!

Re: New Speed Upgrades 8th March. (Part 4)
 

yes ring C/s go to the option for upgrade package mention u have xbox live like i did and they will reset and restore everything then upgrade u there and then good luck :D

im on 3meg and ie loads up in 0.00 secs im impressed :D

Re: New Speed Upgrades 8th March. (Part 4)
 

Thanks alot man :tu:

Re: New Speed Upgrades 8th March. (Part 4)
 

no problem at all :p:

BTW NTL saying they will auto do ur upgrade is B/S they just want u off the line ;) manual upgrades are going out all over.. dunno what NTL must be playing at .... :naughty:

Re: New Speed Upgrades 8th March. (Part 4)
 

no this is not bs

ntl will be doing automatic upgrades they just have not been started yet

Re: New Speed Upgrades 8th March. (Part 4)
 

Thanks for the Rep's peeps but honestly it was nothing, i would have just got my friend who I worked with to push a couple through as his redundancy was delayed as he accepted a secondment into the accounts department for 3 months, sadly he will be leaving at the end of this month and thats another good guy NTL have lost.

----

Also to DarthYoda, yes if you can access the autoreg site and no others then try re-provisioning.

Im 100% sure that will get you back online.

Re: New Speed Upgrades 8th March. (Part 4)
 

i meant its B/S at the moment as its not happening yet.. so i had it done manually worked a treat:D

Re: New Speed Upgrades 8th March. (Part 4)
 

you liking the speed then ;)

just downloading a linux iso...

** Yes i mean a linux iso and nothing illegal!! ** :D

getting 222KB/s
sweet as candy ;)

Re: New Speed Upgrades 8th March. (Part 4)
 

like??? u mean love just downloaded a single music file in 10 seconds going at 355kb/ps :Yikes: eminem --- just lose it :D

Re: New Speed Upgrades 8th March. (Part 4)
 

It is being done within the next 20 minutes hopefully

Re: New Speed Upgrades 8th March. (Part 4)
 

:naughty: gr8

Re: New Speed Upgrades 8th March. (Part 4)
 

You don't do irony then Steve. ;)
I still have my trusty Pace 2000 until next Wednesday (Ntl did offer any date next week ) when I am having it swapped out.
I even fired up my ultra reliable Zen dial up account for a few minutes just so that I could appreciate my 750k speed.:cool:

Everything comes to he who waits.

Re: New Speed Upgrades 8th March. (Part 4)
 

Thanks to Debs I have BB again. Apparently it is the Broadband + that caused my service to stop working.

Re: New Speed Upgrades 8th March. (Part 4)
 

anyone know when wirral, merseyside will be upgraded?