Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Looks like people are jumping ship to Infinity/Sky Fibre in my area since it got enabled, my graph is looking a lot better and both my high up/down utilisation tickets are still open,

Couple weeks ago:

http://www.thinkbroadband.com/ping/m...05-09-2013.png

Today:

http://www.thinkbroadband.com/ping/m...22-09-2013.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Your graphs aren't showing up for me.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Hmm here we go:

few weeks ago (this is pretty tame too)
http://puu.sh/4xh0D/1cf721aa71.jpg

Today:

http://puu.sh/4xh0f/49f132bb77.jpg

Still not perfect, but got around 110meg at 8 oclock, which is great, I usually get around 40-60

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Definitely an improvement.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I have an interesting one, I recently moved 4 house down my road, (left home for the 2nd time).

Moms property Virgin 60mb service Super Hub 1.

http://www.thinkbroadband.com/ping/s...22-09-2013.png

My new Property I can see my old house from it Virgin 60mb service Super hub 2 (v26)

[img]Download Failed (1)[/img]

on the same UBR and everything any ideas? Both modem only mode also.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Got some modem stats for us to look at?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

For my new address (from what I can gather they are fine)

http://i1360.photobucket.com/albums/...psc1b548a1.jpg

http://i1360.photobucket.com/albums/...psb654d49f.jpg

I have to nip round my moms to get those but I know they fine also.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

They do look fine as far as I can tell as well. This is perhaps a local thing? What is your network setup right now?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

its not unknown for 2 service groups to be on one street, my road has 2 service groups on it, my neighbour had far superior performance and jitter to me even tho he was only a few houses away.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Right now, it keeps dropping in and out after a few minutes, I don't even know if this post get on. However when it has comeback, latency is great also my upstream ids have also changed (ids 1 and 3, 45800000 and 27400000Hz respectively)

as for my home network, I have SU2 in modem mode connected to Netgear WNDR3007 my desktop is wired and I have an ipad and a phone on the 5ghz wireless (my netgear).

Chrysalis, unfortunately only virgin know if both of these properties are serviced by same group or not. Though the nearest VM green box is visible from both properties.

Thanks guys for helping.

Again lost Connection I predict the same happen again, So I fire this post off before then

---------- Post added at 20:19 ---------- Previous post was at 20:19 ----------

Sorry I should have been clearer, every 3-4 minutes my connection drops and I need to do a power cycle, sorry if the above message seems rushed. :(

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

If the other property has channel numbers the same as your (they don't all have to be - sy 75% of them) then you're both served by the same group.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thanks Serphiroth, I do that in the morning I don't want to disturb my old dear.

My modem for a while has been dropping the connection over and over, after each reset. So I phoned VM Lol, Anways lots of more power cycling, then I was walked through putting modem back into router mode, then back to modem mode. He said there was some tinkering there side and at the end of it all some friendly advice to look in future of the forums to find out how to set modem mode. Lol, I 100% sure I was clear that my problem was about my connection dropping. Nothing like phoning a helpline and have the operator patronise, you lol it was actually funny.

Anyways, modems staying on now, and its on different upstream channels and since then the latency has dropped dramatically (more like my moms connection).

http://www.thinkbroadband.com/ping/s...22-09-2013.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

If you spoke to offshore - forget it. Nothing useful comes from them on the broadband help side.

That TBB graph is pretty dire. Your stats were perfectly good and that surprises me. Whatever it is stay in modem mode. You don't need any complexity to be added by the SH's router functions.

May we see the network log, please to include a time when it dropped out.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Just dropped out again @ around 21:43 here are the logs

this shows for the first time every (I have checked a lot) some t3 timeouts

22/09/2013 20:44:13 GMT 22/09/2013 20:44:13 GMT Notice (6) 69010200 SW Download INIT - Via Config file .iyewrkldJKDHSUBsgvc
22/09/2013 20:44:11 GMT 22/09/2013 20:44:11 GMT Warning (5) 66050300 Auth Fail - Web login failed.
22/09/2013 20:44:05 GMT 22/09/2013 20:44:05 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
22/09/2013 19:53:28 GMT 22/09/2013 19:53:28 GMT Error (4) 69010700 SW upgrade Failed after download - Incompatible SW file
22/09/2013 19:52:16 GMT 22/09/2013 19:52:16 GMT Notice (6) 69010200 SW Download INIT - Via Config file 7dsfd;kfoA,.iyewrkld
22/09/2013 19:52:07 GMT 22/09/2013 19:52:07 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
22/09/2013 19:50:56 GMT 22/09/2013 19:50:56 GMT Error (4) 69010700 SW upgrade Failed after download - Incompatible SW file
22/09/2013 19:49:45 GMT 22/09/2013 19:49:45 GMT Notice (6) 69010200 SW Download INIT - Via Config file 834ncxv9873254k;fg87
22/09/2013 19:49:36 GMT 22/09/2013 19:49:36 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
22/09/2013 19:17:03 GMT 22/09/2013 19:17:03 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
22/09/2013 19:07:46 GMT 22/09/2013 19:07:46 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
22/09/2013 18:59:30 GMT 22/09/2013 18:59:30 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

for good measure here are the up and downstream for that restart.