Cable Forum - General Virgin TV 360 users (Horizon)

Page 26 of 60

« First

Last »

Show 100 post(s) from this thread on one page

Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)

- - General : Virgin TV 360 users (Horizon) (https://www.cableforum.uk/board/showthread.php?t=33709333)

BenMcr

10-12-2020 11:24

Re: Virgin TV 360 users (Horizon)

I'm not disagreeing there that the Multi-Room page is confusing around the coax requirement. Doesn't change the fact that all 360 boxes need a coax connection.

MattGarner

10-12-2020 11:32

Re: Virgin TV 360 users (Horizon)

Quote:

Originally Posted by BenMcr (Post 36061640)

I'm not disagreeing there that the Multi-Room page is confusing around the coax requirement. Doesn't change the fact that all 360 boxes need a coax connection.

Hopefully they will update it at some point when they realise. I appreciate your replies though and for clearing up the confusion.

RichardCoulter

10-12-2020 21:19

Re: Virgin TV 360 users (Horizon)

Quote:

Originally Posted by BenMcr (Post 36061595)

Pricing is the same as today it has been since the Summer for additional boxes. You will get a manned install for any 360 mini boxes if you need it. Covid-19 secure rules allowing.

And although some of the box features may work over the home network rather than a coax connection, Virgin Media won't supply it without a full install. A box not connected to coax throws up all sorts of errors in diagnostics and I'm honestly not sure how the 360 platform deals with it from a customer perspective. It's not a planned scenario.

How much would it cost to have a second box installed at the same time as time as the main TV360 for existing customers? Does it matter if the new software is installed OTA onto a V6 and wouldn't normally require an engineer visit?

Am I right to assume that the main & secondary box are included in the installation and subscription costs for new customers?

Thanks.

BenMcr

10-12-2020 21:33

Re: Virgin TV 360 users (Horizon)

www.virginmedia.com/shop

Quote:

Virgin TV:

New customers: £30 network installation fee where QuickStart is unavailable. £10 monthly recurring service extension fee for the first box plus £5 monthly recurring service extension fee for any additional box.

Existing customers adding TV: £30 network installation fee where QuickStart is unavailable. £10 monthly recurring service extension fee for the first box plus £5 monthly recurring service extension fee for any additional box.

The £10 is for the first additional box, not the main box.

The only bundle where an additional box is included in the quoted bundle cost is the Ultimate Oomph. That's the same for new and existing customers.

RichardCoulter

11-12-2020 03:38

Re: Virgin TV 360 users (Horizon)

Quote:

Originally Posted by BenMcr (Post 36061762)

www.virginmedia.com/shop

The £10 is for the first additional box, not the main box.

The only bundle where an additional box is included in the quoted bundle cost is the Ultimate Oomph. That's the same for new and existing customers.

I had thought that the first extra TV360 box was free on every package, thanks for explaining :)

Some of those on the trial were told that there wouldn't be any price increase, but their bills subsequently went up by £10, which ties in with what you've said.

Stephen007007007

11-12-2020 19:06

Re: Virgin TV 360 users (Horizon)

Hi does anybody know when the horizon box come out in Nottingham
Regards stephen

Mad Max

11-12-2020 19:35

Re: Virgin TV 360 users (Horizon)

Quote:

Originally Posted by Stephen007007007 (Post 36061930)

Hi does anybody know when the horizon box come out in Nottingham
Regards stephen

Horizon box?

RobboEdin

11-12-2020 19:49

Re: Virgin TV 360 users (Horizon)

Quote:

Originally Posted by Stephen007007007 (Post 36061930)

Hi does anybody know when the horizon box come out in Nottingham
Regards stephen

It’s available now to new customers and existing customers upgrading to the ultimate Oomph.

spiderplant

11-12-2020 20:43

Re: Virgin TV 360 users (Horizon)

https://www.virginmedia.com/help/virgin-tv-360

awesometeeth

12-12-2020 00:55

Re: Virgin TV 360 users (Horizon)

do we know what the cost for the ultimate oomph is for existing customers? I did renew just recently but am thinking about the upgrade if its not too much, but I have spent so long on hold this week i have given up.

Mad Max

12-12-2020 00:59

Re: Virgin TV 360 users (Horizon)

Quote:

Originally Posted by awesometeeth (Post 36062007)

I'm pretty sure it tells you on the website the cost of each package.

jfman

12-12-2020 01:12

Re: Virgin TV 360 users (Horizon)

Quote:

Originally Posted by Mad Max (Post 36062008)

I'm pretty sure it tells you on the website the cost of each package.

Well, there's the RRP and the roulette wheel of retentions. ;)

chrispy2000

12-12-2020 05:16

Re: Virgin TV 360 users (Horizon)

Isn't it typical of VM considering I've been with them and their predecessors for 20+ I have no offers for this. But a new customer can get it for same price has I am paying for my V6.

awesometeeth

12-12-2020 05:25

Re: Virgin TV 360 users (Horizon)

Quote:

Originally Posted by Mad Max (Post 36062008)

I'm pretty sure it tells you on the website the cost of each package.

not for existing customers.

lonespeaker

12-12-2020 08:47

Re: Virgin TV 360 users (Horizon)

Quote:

Originally Posted by awesometeeth (Post 36062007)

I upgraded a month ago via the web chat. they did it for £85 a month. I was only 4 months into an 18 month contract too.

Week or so later I was invited to the current V6 software upgrade to TV360 trial.

All times are GMT +1. The time now is 00:28.

Page 26 of 60

« First

Last »

Show 100 post(s) from this thread on one page