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-   -   New Speed Upgrades 8th March. (Part 3) (https://www.cableforum.uk/board/showthread.php?t=25058)

chris1234 08-03-2005 09:19
Re: New Speed Upgrades 8th March. (Part 3)
 
login to ntl: Broadband Internet - Connection Speed Upgrade Unable to upgrade your connection speed We are sorry that your current package or connection speed is not appropriate for an online speed upgrade. Please call customer support on 0800 052 2000 for further assistance with changing your service level.

confused ...

Wiggz 08-03-2005 09:20
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Mick
It has been said that not everyone is going to be upgraded today, the new speeds have launched for new customers from today and some existing customers in some areas have also been upgraded. :cool:
When you say "have also been upgraded" do yuo mean via that link, or automatically. And can you confirm that the aforementioned link is indeed for new and old customers alike to upgrade?

Just want some level of sanity restored to the proceedings - at least we will have a final word on it (for now ;) )

Wiggz

chris1234 08-03-2005 09:20
Re: New Speed Upgrades 8th March. (Part 3)
 
do i call them and they will upgrade me on there side???

chris :)

Neil 08-03-2005 09:21
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Electrolyte
I may just go for the 1MB service and pay a couple more £ a month for extra bandwidth.
How interesting. :)

g4merzo1d 08-03-2005 09:21
Re: New Speed Upgrades 8th March. (Part 3)
 
just got off the phone with many different operators (with 4 out of 5 not knowing about the increase!), the last chap told me he had now found out about the increase and had sent the new config file to my cm and told me to reboot both pc and cm... i have and update still not happened for me in Stockport area. Does it happen virtually straight away or can it take a bit of time?

chris1234 08-03-2005 09:22
Re: New Speed Upgrades 8th March. (Part 3)
 
i notice my surfing is slow now like a 56k .. god sake im ringing CS

Electrolyte01 08-03-2005 09:23
Re: New Speed Upgrades 8th March. (Part 3)
 
I would upgrade mine from here, but I don't know my parents password and I don't think they know either :erm:

Ramrod 08-03-2005 09:26
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by d0pey
Get back on the phone to them :)
on hold atm :dozey:
edit..........CS just told me that it would be an automatic upgrade from 1.5 to 3............

d0pey 08-03-2005 09:26
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by g4merzo1d
just got off the phone with many different operators (with 4 out of 5 not knowing about the increase!), the last chap told me he had now found out about the increase and had sent the new config file to my cm and told me to reboot both pc and cm... i have and update still not happened for me in Stockport area. Does it happen virtually straight away or can it take a bit of time?
Can take up to an hour.

chris1234 08-03-2005 09:27
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Ramrod
on hold atm :dozey:
trying to ring CS no dial tone this isnt my day

Electrolyte01 08-03-2005 09:27
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Neil
How interesting. :)
:confused:

d0pey 08-03-2005 09:28
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by chris1234
do i call them and they will upgrade me on there side???

chris :)
Yes
__________________

Quote:
Originally Posted by Wiggz
When you say "have also been upgraded" do yuo mean via that link, or automatically. And can you confirm that the aforementioned link is indeed for new and old customers alike to upgrade?

Just want some level of sanity restored to the proceedings - at least we will have a final word on it (for now ;) )

Wiggz
Read through the topic, if you call CS they will upgrade you. Just be persistant with them.

ian@huth 08-03-2005 09:28
Re: New Speed Upgrades 8th March. (Part 3)
 
On 300k service, checked website and it only gives option to upgrade to 750k or 1.5Mb.

The postcode checker on the http://www.home.ntl.com/page/usagefaq tells me I can't even get broadband. :bigcry: :bigcry:

However, using the link https://autoreg.autoregister.net/cgi..._tiermigration it allowed me to upgrade so I am now on the 1Mb service :) :) :) :) :) :) :)

Neil 08-03-2005 09:28
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Albie
I couldn't upgrade on the website and rang customer services. The lady said hold on I'll do it for you now, she came back about a minute later and said you'll be upgraded in the next few weeks. I told her I'd just spoken to people who'd been upgraded. She started to get uppity then hung up. <mod edit>. https://www.cableforum.co.uk/images/local/2005/07/8.gif
Did you get her name?

d0pey 08-03-2005 09:29
Re: New Speed Upgrades 8th March. (Part 3)
 
Quote:
Originally Posted by Electrolyte
:confused:
Dont worry its just his sledge hammer whit.


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