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Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Just looking at my upgrade offers on my virgin they say my bill will go up £6.27 a month I thought the box came with no changes to package prices?
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Just spoke to Retentions and they confirmed a V6 box will start a new 12 month contract.
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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It would be alarming is the same equipment sourced via the two channels resulted in 2 different contract commitments. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
when i got a 12 month contract deal back in November 2016 the guy i was speaking with told me when the V6 Box's came out ring Virgin will close that old Contract and start you up with a new one at no cost to me so i did lol
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Re: Virgin Media V6 - Powered by TiVo(new STB)
For me, the guy just added the 2 V6 boxes to my account along with the fees and removed my 2 VHD boxes. All that changed was my bill. My contract remained the same.
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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With the reduction in my service charge for BB I will see what happens over the next few months as I have been informed by a team member over on the community forum that Quote:
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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---------- Post added at 19:58 ---------- Previous post was at 19:56 ---------- Quote:
Got that in writing, hand signed and enforceable in court? |
Re: Virgin Media V6 - Powered by TiVo(new STB)
I've got my 2 boxes being installed on 28th. Are they as noisy as the current TiVo ones?
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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I have a TiVo and its silent! |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
what a farce we just had as an install and its not the engineers fault.
We are down to get 3 v6 boxes. but 'dispatch' said they would only activate 2. He spoke to his supervisor and he said it was OK for all 3 to be activated. Phoned VM they said its fine too. He tried 6-7 times to get them of 3 activated but they will only activate 2. So we are now waiting for VM to phone back to arrange the 3rd box install as the installer couldn't wait around... |
Re: Virgin Media V6 - Powered by TiVo(new STB)
Many thanks again for the advice the other day regarding me just missing out on the V6 box when signing up as a new customer. Called Retentions yesterday who were extremely reasonable and helpful on the phone, and I was pleased with what they offered me, which was a credit on my account for the box/installation fee, leaving me to pick up the activation fee.
I guess under my circumstances they didn't have to do this, but I was very pleased that they did - hats off to VM for excellent customer service. Not only that, but the chap in Retentions managed to find an installation date for next Wednesday (or the wait would have been until mid-February) so extra chuffed with the outcome. Thanks again! |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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However the agent has put the original charges through wrong. Charged for installiation but got 3 boxes for 99.99. (On VIP) 23 Dec Activation Fee £14.99 23 Dec Manned Installation Charg £40.00 23 Dec V6 Box Activation Fee £99.95 23 Dec Virgin V6 Activation Fee £0.00 23 Dec Leapfrog Addl TBR £0.00 If it doesn't adjust by the next bill we need at least an adjustment for the v6 activation fee to 49.95 don't we? As the second box is free on VIP correct? The total charge above appears on the contract but not seperated like above. The credit for the high utilisation is on charges but the installation rates are not adjusted. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
Have got a V6 booked for an install in a few days, and have a quick question, do Virgin provide a high speed HDMI cable (for when the V6 needs it) or will I have to source one?
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Thanks @spiderplant
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Is Wifi more reliable compared to using Powerlines?
Just trying to get the best internet connection for both V6 Boxes, but don't think i can run Ethernet cables from the hub to the two locations where our current boxes are awaiting swap. Hub is in a different room to the two boxes. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
Hi, Merry Christmas everyone. Does anyone have the V6 controlled by the harmony hub, I have been unable to get it to do anything but turn on and off. Any help would be appreciated. Thanks.
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Hi peanut, yes I have it still set as the TiVo, but I'm only able to turn on/off. The V6 uses Bluetooth remote so it works in cupboard, TiVo needed line of site. So need to know model No. of V6 and hope harmony recognises it.
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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It certainly works with IR on the non hub harmony's. I'm using the Harmony Touch with the exact same settings that I had for TiVo. I'm sure you will get it to work with the hub, but, providing it's line of sight you could use IR as a fall back option. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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Unfortunately I don't think the Harmony RF remotes support it. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Hi thanks for all the replies. BenMcr solved problem, engineer said it was a Bluetooth remote. Have replaced my ir sender and remote and hub now work.
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Re: Virgin Media V6 - Powered by TiVo(new STB)
I upgraded to VIP package last month from 100mb, Skysports and Weekend calls, can't remember exactly what old package was called. I also already had two Tivo boxes.
When I enquired this afternoon about replacing smaller 500gb Tivo box with V6 CS said it would be £49.95 but my bill would go up by just over £6 per month as well, even CS couldn't explain why. I then mentioned that Virgin Media website the VIP package came with two V6 boxes, where do I stand when Virgin advertise a package but won't honour it with current customers? |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
What's the current state of play with VIP package and V6 boxes. Have just seen it advertised as two V6 boxes on the website. Is it worth ringing and asking for 2 to be installed, any idea what cost should be?
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
It seems that Techradar are very impressed with the capability of the new V6.
http://www.techradar.com/reviews/virgin-tv-v6-box The only problem is the initial lack of UHD content, but this will come before long. The reviewers were very impressed with the stunning pictures that were presented via UHD. I am really looking forward to getting my hands on this box on 11 January!! |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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---------- Post added at 19:14 ---------- Previous post was at 19:10 ---------- Quote:
I don't know anyone who subscribes to Netflix or it's ilk and I see 3-5 new clients a week across all income and social strata. If it was that widespread you'ld think I would come across at least one of them... |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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However, I think most people subscribing to VM for the first time would be well impressed by having these services available on the Tivo. For those who've not contemplated the likes of Netflix before, the fact that it is so easily available to them via their Tivos might make many people very tempted to go for it. I don't know which area of the country you are in, and I suppose that away from the south east perhaps there is a different attitude towards pay TV generally, let alone OTT services. However, it is a completely different picture in these parts. I don't get to meet many people who HAVEN'T got Netflix. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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I don't think it's a waste of time at all. But many people will already have devices that provide them; TVs, Bluray players and gaming devices. And there are several services that will probably never appear; Now TV, Google Play and Wuaki TV. And you will never be able to add Kodi, which many people use for it's intended legitimate use of streaming your own personal ripped DVDs. All these will require an additional device that will, in some cases, include the Tivo apps anyway. I do think it is good that VM have added them to Tivo, but it's far from a significant USP, especially for those wanting the maximum number of TV channels who will choose Sky. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Can you plug a wireless keyboard adaptor into the V6 USB port, like you can with a TIVO box or can you connect the keyboard to the V6 directly by wireless
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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Given Sky's apparent reassessment towards making Sky Atlantic more generally available, I am now inclined to agree that Now TV may never arrive on the v6 as it will be a complete duplication should we ultimately get SA. Kodi is also unlikely to arrive, but I would imagine we could still get Wuaki. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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Wuaki's pretty poor IMHO. I got three free HD movies when I replaced one of my Now TV boxes with a Roku 2 box recently. HD is barely 720p, and poor quality. There is no 5.1 audio. Compare that with Amazon and Google Play movies, which are in 1080p and 5.1, and Wuaki looks like a very poor relation. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
getting my V6 installed today just hope the wait is worth it ?
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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I have to wait until 7th Feb for mine. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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I'm in the Croydon/Sutton area. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
I can't remember from when TiVo launched but I seem to remember that a big thing of the TiVo over V+ was that the TiVo knows if a series link changes from say BBC to ITV and it will pick up the change and start recording on the new channel. Having just had two V6s installed I've been setting up series links for my dad. If you set up a series link+ for say doctors and the channel is set to BBC one under the series link+ will it still pick up series changing channels or does the option of what channel to record on have to be set to all?
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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Perhaps you were thinking of WishLists? They have always been channel-independent |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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The series recording on Tivo is pretty smart and picks up new seasons / second half of a season, schedule changes and knows which episodes have/haven't recorded. Whereas on V+ it'll generally fall over if the time of the program gets changed - or at least that's been my experience with it over the years. It'll consistently fail to pick up a TV show returning after the new year or brand new seasons starting up again. The other great part of Tivo is how you can search for programs, list episodes and see if its coming up in the schedule or if its on demand. Finding on demand content on the V+ can be a real pain. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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Me thinks it isn't selling as much as they would like... |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
I suspect they are finding installs are much quicker than anticipated.
Swap out of two boxes at home only took the engineer at most an hour. My parents had a new V6, new modem and box moved with new wiring needed and it still only took the engineer 1 and a half hours. I get the impression that VM had allowed more time for the installs and are now finding that in a lot of cases they can get more done a day than originally planned. :) |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
I have just had my new Virgin V6 box installed, but when going through my Marantz 7010 receiver it says
"This content cannot be displayed because your TV does not support HDCP 2.2" and I only get sound If I connect the V6 box direct to the TV then it work fine. I have tried various combinations of rebooting with no success. Is there a special input or setting I need to use with my receiver |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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The only solution is to plug the v6 into the TV on a port which supports HDCP 2.2 and then run sound into the AMP via a optical cable. That's how I have mine configured and it works perfectly fine :) I have googled the model of your AMP and it does seem to support 2.2 so you maybe either need a software update or only 1 port of the AMP supports it |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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No 1 its Fast when clicking the V6 box to My Shows it connects in less then 1/3rd second my old tivo took 15 secs to do the same ,On Demand is very Fast accessing sky movies too you are right to replace the old Tivo box and have nothing but praise for the V6 box , as i have a 4k tv i did access the Planet Earth 2 UHD trail to watch the 7 minutes of Planet Earth 2 as i have got 200mb it loaded well ,with recording 6 shows at once you will never run out of space i got the 1TB box installed , i have tv anywhere app installed on my mobile and like it where you can stream shows from the V6 box to my mobile which i did and was flawless and you can download certain shows to watch later , i'm glad i have upgraded just need a little more 4k content from BT or Sky to make the box pay for its self |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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They must be wishing themselves back in Post Office Telecommunications days when it took six months to install a landline! ;) |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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I'm using a Yamaha RX-A3030, which has HDMI 1.4 (therefore standard HDCP) and have no issues passing the V6 via the amp to a 6 year old TV. Obviously, I'm not trying to put 4k Netflix through it, but HD is fine. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
I believe it's when the V6 is trying to output 4K that it becomes a problem. For HD output it'll use the older HDCP standard.
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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1080p pictures will work fine, but as soon as you try 4k it will fail as only 2015 models of AMP's onwards support HDCP 2.2. If you are tying to output a 4k picture via an AMP you either need one which supports HDCP 2.2 or revert to using an Optical cable for the sound. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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How long did the install take? They say they've got it down to between 60 and 90 minutes. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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I don't think that you mentioned that your problem was 4k only (unless I missed that bit). You are right; you need an amp that is HDCP 2.2 compliant for 4k. Paranoid content providers forced the extra layer of protection for 4k. I don't suppose equipment manufacturers were too upset about people going out to buy new kit either ;) |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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To get around HDCP 2.2, I'm using this HDMI splitter, ( https://www.amazon.co.uk/gp/product/...?ie=UTF8&psc=1 ) so far it's working fine as it should be (see below). Other splitters may or may not work. But using that splitter converts the signal to HDMI 1.3, to get around this for better future proofing and digital sound & 4K etc, a more expensive box works https://www.amazon.co.uk/gp/product/...?ie=UTF8&psc=1 fine. Worth a try for those having the same problems. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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How long before someone finds a way to make everything redundant due to HDMI 2.1 coming this year??? lol http://arstechnica.co.uk/gadgets/2017/01/hdmi-2-1/ HDCP like you say is just yet more unnecessary 'features' when most people just want things to 'work' HDCP 2.2 has already been broken anyway, simply google 'HDFury' and I'm sure anyone who wants to copy something isn't going play back the content in order to do it. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Thanks, Rob. I have 2 V6s to have installed, one replacing my existing Tivo and the other to repace my V box upstairs. I have a superhub in the room opposite the second box, so it should pretty well be a straight swap. If it takes up to an hour to get everything up and running, I shall be very happy!
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Just had my V6 installed - I know my bill is incorrect but I thought that can be sorted afterwards. I can't fault the installer he was polite and got the job done in about 20 mins. My issue is nothing to do with the new box my old TiVo was supposed to be moved to bedroom (new install in terms of wires to the room) and I have been charged for this. He didn't know anything about this and when phoned up they said it wasn't on the work order. I hope vm get this sorted quickly as I was already 5050 with sky, I'm not in contract and I've already received my bill with the higher cost and install charge. But at least it's Friday! :)
---------- Post added at 18:27 ---------- Previous post was at 17:38 ---------- Hi again, has anybody noticed a audio performance decrease? I have the v6 hdmi into the tv and then optical to my Sony surround. I don't think audio quality is the problem it's just the general "loudness". I'm at full volume to get my normal viewing experience. It might be my setup but everything was fine before. Anyone with any similar experience please advise. Thanks :) |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Has anyone tried the 1080P, 1080i and 720P output settings to see which gives the clearest picture.
I used to find that my old TIVO gave the best picture with 720P |
Re: Virgin Media V6 - Powered by TiVo(new STB)
Does anyone know how to set up the V6 wireless as I can't see a way to do it
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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But it's clearly a plausible explanation why all of a sudden it's "no it's ok, you don't have to wait 8 weeks anymore, you can have it now" isn't it? ---------- Post added at 12:37 ---------- Previous post was at 12:33 ---------- Quote:
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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https://careers.virginmedia.com/job-...rds=Technician |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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I sorted this out, I just put one of these between the V6 box and the receiver iSolem [1080P FULL HD] 1x2 3D HDMI Switch Box https://www.amazon.co.uk/gp/product/...?ie=UTF8&psc=1 it only cost £10.99 |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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Home Help&Settings Settings Network Change Network Settings Other Options Connect to Wi-Fi |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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Thanks for that, it was the "Unplug the Ethernet cable" that did I hadn't done :dunce: |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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TV connected using HDMI, no external surround system. I have tried changing from "Dolby Dolby" to "Dolby Digital to PCM" but the volume is identical. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
I must admit that the volume seems slightly higher with the V6 compared to the TIVO
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Strangely, this is a common complaint with Sky+HD boxes.
Could it be that before the Tivo wasn't using DD, so now that the new box is on DD the overall sound level is perceived as low? Is ITV HD (that doesn't use DD) louder than other channels? (Dolby Digital 5.1 and 2.0 have a greater dynamic range to allow for explosions and other filmic stuff. The average level is correspondingly lower so may seem quiet.) |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
You can't set up WiFi whilst Ethernet is connected and if you connect the Ethernet after you've set up WiFi, the V6 will change to only using Ethernet.
There is no way to get it use both network connections at the same time. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
If you haven't got a 4k TV, rarely need more than 3 tuners and the space on Tivo is enough, is there much point in 'upgrading' to the V6?
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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If you're happy with the Tivo speed, which did improve with the last update, and you believe it will remain at that speed, then no. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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My installation didn't go smoothly as I had trouble going through a Yamaha AV, and got the message about HDCP 2.2, but that was soon rectified the day after. The box is butt ugly, very small, but now at least I can have my Harmony Hub next to it instead of being on top of the old Tivo. The front light is a bit bright but nothing a bit of tape won't fix. The first thing you will notice is the speed of it, everything is so much quicker, no lag when going through the menus and guides etc. Things like iPlayer and Netflix load up really quick and now have a proper use for such things. I will still use Chromecast for such things personally anyway. The remote is smaller but feels sturdy, feels better to hold, and the buttons have a satisfying click when used. Not having to aim it at the box is handy too. Some say they'll never use its 6 tuners, and that is probably true for most, but the big feature of this is that you don't have to worry about any overlaps or clashing with any series links you might have. You can just record what you want without worrying about it and no need to use the +1 channels anymore. The TV anywhere app for IOS is much better now, being able to watch things that you've recorded on the iPad is a godsend for us. As for 1TB being enough space, I disagree, you can never have enough space especially if you record a lot in HD. So compared to the original Tivo, it is much more of a joy to use all round which is the key thing really. I would have gladly paid for the upgrade if I had to. That's my 2 cents anyway. I hope it's of some use to anyone. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
thanks for that. Apart from the box being quicker, doesn't seem to be much more in it for me. I've got a 500gb Tivo that has never got above 60 percent.
Does it have all the same outputs as Tivo i.e scart & hdmi , and does it output from both simultaneously? Currently use TiVo's scart to output to a video sender which wirelessly sends to another TV. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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My plan when my two V6s are delivered this afternoon is to record everything in HD from now on. So one Tivo gives me only about 100 hours of recordings (compared with 500 if everything is recorded in standard definition). So to get my 500 hours in HD, I need two Tivos (200 hours together) plus my new DVD recorder, which gives me another 300 hours at the HD quality that I want. I can't see us being able to record in UHD to be honest, and given that the new boxes are only 1TB, I assume that all our UHD programming in the future will be by way of on demand. |
Re: Virgin Media V6 - Powered by TiVo(new STB)
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Re: Virgin Media V6 - Powered by TiVo(new STB)
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It could also be argued with 6 tuners the non HD +1 channels won't be needed for recording as often but the 3 tuner Tivo is pretty good at finding alternative HD recordings so I can't see the ratio of HD to SD recordings changing much for people either. I guess what I'm saying is to use even more space than is currently being used more series links will need to be scheduled over an above what is being scheduled at the moment. |
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