Re: TiVo
 

I'm the same, I pre-registered on the 1st December and I haven't recieved a raffle ticket or an e-mail, I am on VIP 50 :mad: Hopefully tomorrow :)

Re: TiVo
 

mmmh.... got my 50Mb upgrade today at 2:30ish.

Two minutes it took;
.... Grabbed the modem, replaced with superhub, connected to my PC and scarpered !

No network connection.... access denied.... for a good hour.
Phoned support and they kindly tried to get hold of the installation engineer to come back.... couldn't get hold of him so it was allegedly left with the engineers manager to get the engineer to call me to return....

Did he call back? What do you think.

Finally,... how, I don't know,... got a connection locked (although any change in router settings reset the hub losing network for another 1/2 hr a time.)
ended up with a 'stable' connection around 6ish.

.... took me till now to get all my network points changed over from my previous router settings.
My music server was locked to ip addresses that were previously assigned by my original router.... luckily had a laptop that hadn't been changed that I could connect via old router to 'unlock' my music server.

would have been so much simpler if the superub let me change its ip address/range to that of my old router.... but oh no...'computer sez no'

So, to my point (by way of a rant about shoddy installation staff :td: ) if my TiVo install is anything like that, it's a bloomin good job I have previous experience of TiVo. :mad:

---------- Post added at 00:14 ---------- Previous post was at 00:08 ----------

Priority, eh?

I've got to call the TiVo team tomorrow to book my install.

I've just got a funny feeling that all isn't going to go to plan :confused:

Re: TiVo
 

Got my call at 4:45pm, just as I was leaving to go to the Emirates, payed the £149 and have been booked for Wed 23rd am, I am triple XL and registered on 1st Dec, got home after the game to find I have the email saying I will get a call by the end of March!!!:dozey:

Re: TiVo
 

Can I ask if you were an S1 subscriber or one of the original 1 in 1000 people. I ask because two people at Virgin told me in the last 24 hours that these were the only people to get the box. when I queried why other people were also getting it I was told that they weren't and that my sources were either wrong or lying :dozey:

Re: TiVo
 

I was not a S1 subscriber, all I did was register on 1st Dec, been waiting ever since like everyone else!!

Re: TiVo
 

this is why I am getting more and more peeved with VM:mad:

Re: TiVo
 

This has been a shambles from the start and l am still waiting for my call.

Re: TiVo
 

not seen anyone in our part of the world saying they have been contacted yet .... so not sure its actually 'nationwide' or regional so far

BUT to say "be the first" is a bit of a joke ... the first were the staff ... the second was s1 tivo owners then third was lucky lotto winners .. then appears random peeps have been contacted in fourth wave ... now raffle appears fifth wave and finally those left out will be the SIXTH wave in late March just before being opened out to the public at large

not good enough to make me feel like i have been treated like a valued customer

Re: TiVo
 

The words "toys & pram" spring to mind every time I read this thread.

Re: TiVo
 

My toys left the pram ages ago, after the farce of not knowing whats going on and some people getting things free while other long term customers got nothing

Re: TiVo
 

I have been with Virgin more years that I can remember, from cable & wireless days, but I agree that they should have co-ordinated the release of Tivo much better than this or at least kept everybody informed of what the actual roll out schedule would be. I feel very lucky to be getting one next week, I will post my thoughts on it once I have had a good play with it.

Re: TiVo
 

I totally agree with you on this.

---------- Post added at 09:46 ---------- Previous post was at 09:39 ----------

This is the latest comment from Neil Berkett this morning which suggest that it is being pushed back more and more for some customers, in essence most people will not see it until the end of June. The U.K.-based group, which reported strong fourth-quarter earnings Thursday, will start the commercial roll-out in the second quarter of 2011, and will move "more aggressively" in the third and fourth quarters, he told Dow Jones Newswires. Virgin Media will market the product heavily in the second half of the year.

Re: TiVo
 

Does anyone know if you can connect Tivo to your wireless network to stream content from your computer - or a NAS?

Re: TiVo
 

Sorry but all this talk of waves / rounds / not be contacted yet, it's as people believe they have been deliberately slighted by Virgin.

Tivo's issued to staff - first wave no - beta test yes.

Tivo's issued S1 customers - Second wave no - Contractual obligations yes.

1000 lucky winners - Third wave No -Start of roll out to Virgin Customers Yes - another round where you were slighted? Or were you included, just not successful?

No proof that 'random people' have been called. People who have pre-registered have started to get calls.

All people have not yet been called. People who have been pre-registered entered into another prize draw.

Will people who pre-registered be contacted before other virgin customers, as per the email people have been receiving.

So, will you be one of the first 'Virgin Customers' to receive the new Tivo box? Yes if you pre-registered.

Before we get into arguments into what first means, in this case it has to mean the group of Virgin customers who pre-registered. Nothing else was inferred by Virgin on the pre-registration website. It was a site setup for people to register ther interest in the new Tivo service

It does and cannot mean you will be the 'first'.

Date wise I'm not sure if there where any firm dates given by Virgin when the roll out would start or when all of the pre-registered customers would be contacted. The only date I know of is the end of March date as mentioned in the latest email.

JJ

---------- Post added at 10:04 ---------- Previous post was at 10:00 ----------


Actually this matches the email received

Contact pre-registered customers End of March - Q1
General roll out starts April - Q2

JJ

Re: TiVo
 

just had my post and guess what I didn't get :(

Re: TiVo
 

Some perspective. We all like to have the best things we can afford. However, those moaning about being left out and having to wait seem no better than kids in a shop wanting the latest must have immediately. Sometimes, demand outstrips supply - so why not wait so that all the minor irritants are sorted?

Frustrating to wait, yes, but in a world full of poverty, people suffering in war zones, losing their homes in natural disasters, waiting is hardly difficult, is it?

Re: TiVo
 

It's ok mate I've not next door neighbour has and guess what he hasn't pre registered.

Re: TiVo
 

Also got the e-mail - at least it's communication from VM - not their strong point.

Hopefully by April they will have ironed out some of the bugs previously reported on this thread - and PLEASE the third tuner activated. Need to record three progs. tonight - Have to watch one live - perish the thought!!

I can wait for the Tivo

Re: TiVo
 

Same here. :doh:

Re: TiVo
 

and that just shows how the rollout has been mishandled in my opinion ... those that disagree have that right and can defend VM till the cows come home but i am entitled to my opinion and i am entitled to post it

@ jamiefrost .... first wave - beta test - second wave - contaractual obligations ... all your doing is changing the wording not the fact that the roll out has gone in stages and that those who got the email and get left to last will be at stage 6 not among the first ( i dont class as being after the first 2500 (10%) being one of the first ) ... i may be being picky with my interpretation but as a paying customer i am entitled to think what i wish

i have never accused VM of deliberately leaving people out but i stand by what i said .. the roll out has been mishandled by VM and yes random customers including those that have not registered are being contacted ahead of those who did register

Re: TiVo
 

I got my email from VM yesterday, I'm getting TIVO box in April. They will contact me end of March about it.

Re: TiVo
 

I would email CEO but to be honest I've lost the will. It appears these tickets have gone to mostly people who haven't pre registered us mugs have to pay 149.

---------- Post added at 11:13 ---------- Previous post was at 11:12 ----------

You and 18000 others LOL :-)

Re: TiVo
 

If you opted out of marketing with VM, you may not get a ticket.

Re: TiVo
 

It's popular then, surely VM have have a big batch of TIVO boxes to meet the demand.

Re: TiVo
 

The problem Is I pre-registered and am a VIP50 customer and yet I have no ticket and no e-mail. on top of this I received this e-mail a couple of days ago and I just don't where I stand;

Am I in the draw or aren't I, She states I am in it but if I don't get the ticket and therefore don't register, will I still be in it. I just don't understand.

Re: TiVo
 

getting away from the fact some are lucky and some arent ... a more serious question that no one can answer but opinions would be welcome ....

i notice on the raffle ticket T&C's it says one year free tivo sub and after the year you then pay the then sub price if you keep the service .... so.....

who thinks that along with sky increasing prices each year that VM/tivo may see this as a cash cow and start increasing the monthly sub year on year as they have made no comments on keeping the monthly sub at a low level

IMHO i do actually see this happening and although it wont be huge increases each year and may take a couple of years to start but the sub will go up and up year on year

Re: TiVo
 

So you think £3 amonth is a expensive price to pay for such a box.

Re: TiVo
 

i did not say that .. i was asking about the future .. whats to stop them increasing the price each year by even 25p a month ... makes them big money over a year .... this all assumption of course and i was trying to start a decussion on whether it could turn into a cash cow not unlike skys model of yearly increases

Edited addition ...

also i though the £3 sub was actually for the tivo service not just for VM :)

Re: TiVo
 

No real need considering the potential take up of this product.

Re: TiVo
 

is it possible that those that have registered an interest are automatically in the draw and don't need a ticket? - just a thought/hope

Re: TiVo
 

but business doesnt look at the real need for profit do they ... like sky they dont need to increase prices but they do anyway because the shareholders like to see bigger profits year on year

its all hypothetical i know .. was just interested in others opinions :)

Re: TiVo
 

It gets even worse for you - I've just heard a nasty rumour that Virgin have a theoretical maximum of 10 boxes per account and they got up to muppetman10 and.....well you can guess what happened! ;)

I'm sure your time will come. I didn't register (as wife not interested until third tuner is active) so your neighbour is one up on me.

Re: TiVo
 

Well they've had less than 1% of their TV customers pre reg so far.

---------- Post added at 12:30 ---------- Previous post was at 12:28 ----------

To be honest mate after reading the Tivocommunity forum I may join your wife and hang fire LOL :D

Re: TiVo
 

This is very true, so if demand outstrips supply why are people who didn't pre-register getting in before those that did?

When we pre-registered it was stated in no uncertain terms we'd be "one of the first", yet people who didn't pre-register who therefore logically wouldn't be "one of the first" are getting it ahead of those that did.

Using supply and demand is an explanation for a throttled roll out, it's NOT an explanation for why VM seems to be ignoring who actually pre-registered and just rolling out to whoever they feel like.

Re: TiVo
 

Hi, how do i opt in for the marketing e-mails?

Re: TiVo
 

Contrast this to how the TVdrive was launched by Telewest..

We registered interest in it when it arrived.

Soon after they phoned people up asking if they were interested in testing the box, free installation and half price rental £5pm for 6 months during the test phase. Maybe it was different back then (less internet = less people interested) but id did seem to be handled much better.

Seems a bit of a cheek to me to asking for £149 for an product still in development.

You can argue if you like but having seen the list of things yet to be implemented to say this box still isn't in beta is a joke. It's not even at release candidate stage for the people who have it. The beta team appear to be more like alpha testers.

Re: TiVo
 

Go to "My Virgin Media" sign in and there is a option there.

Re: TiVo
 

I'm in the same position and was just thinking the same thing

Re: TiVo
 

It won't make any difference now the letters have gone out, probably be people who haven't pre registered anyway.

Re: TiVo
 

There will also have been an alpha testing team before a beta testing team.

The TiVo works great, yes there are a few things to be added but there is nothing wrong with the way it works just now at all.

AFAIK the letters about the draw went out to all triple XL customers.

Pre registered customers will have been sent an email that they will be contacted soon.

Re: TiVo
 

I have not pre registered, I have had no Email, letter or marketing about TiVo, the only mention of TiVo that I have received was when I emailed Cindy Rose about ESPNA HD. But I am on Triple XL.

Re: TiVo
 

Total balls up again , And Stephen the letter hasn't just gone to Triple XL customer as my neighbour got one on XL TV , L BB and M phone.

Re: TiVo
 

Maybe it was all triple play customers with at least XL TV then? as stated I did say as far as I know.

Re: TiVo
 

"contacted soon" is also a nice touch being that soon in this case equals around 6 weeks time at end of March (and im not saying everyone will have to wait that long but some poor customers will)

Re: TiVo
 

I will say this again, the letters have been sent out to:

XL TV customers with whatever size BB and a VM phone line.

Re: TiVo
 

think we got the gist of that now ... but should add ALL customers and not those who registered but may include those that registered and may or probably does not include any VIP account holders .... thats a disclaimer so peeps cant moan :monkey:

Re: TiVo
 

Have you received a call or anything yet Cozzy?

Re: TiVo
 

I received a letter from Virginmedia this week.




































It was my bill.https://www.cableforum.co.uk/images/...2011/06/21.gif

Re: TiVo
 

Do you have a customer facing/contact roll within Virginmedia?

Re: TiVo
 

sorry:(

Re: TiVo
 

They had to cut down 10 trees to produce your paper bill; how could you let them do that? :D

But more importantly, it costs more to have paper bills.

No flames from 'tree-huggers' please; just kidding.

No email or letter yet; registered and triple XL.

Re: TiVo
 

I can care less about semantics of what the testers are called, the fact is there is still MAJOR updates to be added to the box. I'd almost bet at this point there is no chance the 3 tuners will be updated in march to all boxes if the so called beta team don't have the update yet.

As for the draw.. so VIP customers appear to not be in this new draw?

So as a VIP50 customer for 7 years, who registered interest on Dec 1st.. we're basically not even in the second draw, and will be contacted the end of march or basically a week before anyone can just phone up and get one anyway? :td:

Re: TiVo
 

The email about this states......

As you may have read already, We'll soon be offering all our VIP 50, VIP 20 and XL TV customers (who also have Virgin Media Broadband and Phone) the chance to become one of 1000 lucky customers to win a special TiVo deal. You will receive information about this prize draw over the coming weeks , giving you the chance to win a complimentary TiVo box.


So you should get one.:erm:

---------- Post added at 14:54 ---------- Previous post was at 14:51 ----------



Is it just me or is that smilie a bit rude.....:erm:


:shocked:


;)

Re: TiVo
 

only got the bog standard wait till end of March email ... no phone calls or snail mail

in a really bad mood now (not with VM but DWP) so will try curb any posts i make till i have calmed down

:mad::mad::mad::mad::mad::mad::mad::mad::mad: @ DWP

Re: TiVo
 

There are two draws. One for VIP customers and one for other TV XL customer with all services.

Re: TiVo
 

hmmmm you would have thought they could have told customers that instead of hearing from staff on a forum :erm:

then again its VM we talking about and informing customers is not their strong point

Re: TiVo
 

I only said it to clarify that VIP customers haven't been left out ;)

Everyone that is entered into the draw will be notified, so how it's spit doesn't really matter

Re: TiVo
 

Just to clarify then.. VIP customer draw is separate to the one where you need a code to put on the web? And we won't need a code?

Re: TiVo
 

so we guess at there being 2 further draws before end of March

1 draw is by raffle ticket and is for XL TV with BB & phone package for 1000 tivos

2nd draw for VIP customers but we dont know when as we havent been told yet and we dont know if its for 1000 tivos or 10 or maybe for free subs for life

clear as mud then :p:

only kidding and not having a go at anyone in particular just trying to forget my DWP woes for a few mins

Re: TiVo
 

Like stated before I'm VIP 50 and registered for TiVo in December. Had no post and no calls yet but am still happily waiting as it'll be worth the wait for the HDD itself!!

Re: TiVo
 

I know that currently you can only have one TiVO per account until future public release.

However can someone who works for Virgin Media confirm that if I am one of the 1000 picked, I will be able to choose to have it in my bedroom.

Simply because my parents downstairs record alot together on the guide and so it wont be suited for them until the box gets the 3rd tuner patch.

Re: TiVo
 

what does matter is the odds for winning have improved :D

Re: TiVo
 

dont think thats true as others have had multiple installs already ... a few pages back one person had 3 installed on the same day

Re: TiVo
 

How would you know if the beta team has the 3rd tuner update yet?

---------- Post added at 15:22 ---------- Previous post was at 15:21 ----------

That's not true some customers already have a few on their accounts.

You can choose to replace which ever current stb you want.

Re: TiVo
 

I don't i'm just stating my opinion that if they don't then there is no chance of it being available in march :D

Of course because it's all super secret unless someone blabs we won't know.

Re: TiVo
 

No. The draw works in exactly the same way for all those entered

However Virgin haven't completed the notifications yet

Re: TiVo
 

Thats strange because on the back of that ticket letter draw thingy... :D

It says 'One TiVO box per account'.

Re: TiVo
 

i would assume thats just "one free winning box" and that if you win you can pay for extra ones :)

they are not gonna turn away extra business if your willing to pay the price just depends on what price they ask at the time :p:

Re: TiVo
 

Ah of course. Thanks.

Re: TiVo
 

I am sure in a previous post that i said that the next couple of weeks will divide a lot on the forums:D:D:D

Re: TiVo
 

yeah well i dont object to lucky draws or raffles ... its actually a good idea ... they just need to inform people what they are doing BEFORE they do it and not let forums be the leading edge of providing information

my mind is already made up ... i wont pay for tivo but i wont refuse a free tivo but i would actually like the opportunity to say yes or no to an offer ....

as i stated earlier in this thread i do have a sneaky feeling that maybe after a year or two that VM/tivo will see the product as a cash cow and start upping the prices quicker than customers would expect but obviously that is pure speculation on my part

we shall see in time :shocked:

Re: TiVo
 

*sigh*

Pre-reg and VIP and still no email OR letter through post... VM must really hate me!!

*picks toys up and puts them in pram so can throw them out again*

j/k :p::D (but would be nice to have had one or the other)

Re: TiVo
 

Same here mate no letter , ive give up bothering looks like mine will now arrive 2 days before new customers.

Re: TiVo
 

Well for one I have not got a sense of humour and if this is they way that this forum is going all I have to say is goodbye as it seems that most are having a go at the staff and those that try to help.

Re: TiVo
 

yep,Most people only want it for a bigger hardrive(1tb).£3 per month gonna make it a very expensive hard drive :(

Re: TiVo
 

The hard drive is for recording television content nothing more.;)

Re: TiVo
 

Well what ever the situation there is still plenty of time to get it in March. Say testing of it started next week and lasts two weeks. And rollout was the week after. It would still be March :)

Re: TiVo
 

I will not have a go at any forum member who works for Virgin because they are doing a good job , the problems lie with the company and its shambolic roll out and communication with Tivo.

Re: TiVo
 

What is the £3.00 charge for ? Ok the TIVO box gives you reccomendations but this sort of thing is already available on the Sky website (remote record)or Sky+ iPhone/iPad app.

---------- Post added at 17:17 ---------- Previous post was at 17:15 ----------

Nobody targets the staff they do a great job , people just get disgruntled with the firm and it's decisions from time to time.

Re: TiVo
 

It is the monthly subscription charge to keep the box enabled just like a V+ Vbox.

Re: TiVo
 

But I dont pay a monthly fee for V+ the same as Sky don't charge for Sky+.

Re: TiVo
 

They should be listening to their customers a lot more.

Re: TiVo
 

XL do not pay a monthly fee but the lower tiers do so it looks like it is a cross tier charge for TiVo.

Re: TiVo
 

im guessing that if you have a tivo box but are not paying the tivo sub you still get the recording capability and the full 1TB HDD ... it sounds like you loose the extra functions like apps and search facility by not subbing but i stand to be corrected

Re: TiVo
 

I expect the fee is to enable the TiVo functions at a guess but I see no other reason for it at this time.

If you decide not to subscribe to the V+ service then the recording and playback function is no longer accessible.

Re: TiVo
 

Do you also lose the HD channels?

Re: TiVo
 

:shocked::shocked::shocked: now that would be pretty silly IMHO ... to disable recording function would be to make a tivo box a standard VHD box and would mean quite a few customers mumbling and a grumbling and more questioning VM's decision making

Re: TiVo
 

It would depend to what tier you downgraded to as only certain tiers have HD content that is paid for, if you stay on that tier the would be no reason for the HD to no longer work.

---------- Post added at 17:33 ---------- Previous post was at 17:31 ----------

Well if you did not pay the £3 would you really expect them to let you keep the functionality, you lose V+ functionality if you decide no to pay for it.

Re: TiVo
 

So when you factor the £3.00 TIVo charge and £7.00 HD premium charge your paying the same as the Sky HD sub CLEVER.

Re: TiVo
 

The £7 is for the HD sports channels, not every has those and that is £7 per box.

Also for £3 you get a very different box to any SKY HD box.

Why not read this other thread for what may be the future. http://www.cableforum.co.uk/board/10...l#post35176589

Re: TiVo
 

actually yes i would ... there is no reason why they should reduce the service we currently get just because of a new box ... the £3 should only be there for the extras above and beyond the function of existing V+ boxes

Additional ...

the removal or charge for the recording ability would actually be the one thing that could drive me away from VM back to sky .. and i suspect i am not the only one who would think that way

Re: TiVo
 

Got a call last week "we would like to install your TiVo next week, which day would you like?" "Thursday please". Booked day off work, no show at 4pm, phoned Virgin "you're not scheduled until 2nd March". <shakes head>

Re: TiVo
 

Agreed just stating premium subscribers will be paying 10.00 the same as Sky's HD charge for just over half the HD channels.

Re: TiVo
 

Well once you get your TiVo you will just be amazed at what it can do and will wonder what all the fuss was about.

Re: TiVo
 

With thanks to a good staff member on here that has persuaded me from not posting again on here, i say thank you and cheers ( sorry it says i need to spread the love aroung a bit more :erm: )

Re: TiVo
 

Hopefully your right , would like to see some more HD channels come as well though.

Re: TiVo
 

can it microwave the popcorn and cook the pizza before the movie starts that is the question :D

Re: TiVo
 

But will it have the coffee-making/croissant warming facility that I want on it?

Re: TiVo
 

Had the letter in the post today.
I'm on XL TV + BB & T/P Waiting to be upgraded to VIP50 on 2nd March.

Re: TiVo
 

You may be able to order a pizza through it for all we know.;)