Cable Forum - TiVo General TiVo Discussion Part 2

Well that's not strictly true since I have 2 x 1TB ones at the moment and I know several others with the same. Maybe though there's less of the 500 ones about so they are limiting them to 1per household - which may mean that if you have one of either size they're not letting you have a second in the 500 version?

---------- Post added at 16:14 ---------- Previous post was at 16:13 ----------

Same here

Why won,t they let us purchase another box even though it is the smaller box, can,t Virgin plan and deliver anything properly and on time.

passingbat

12-05-2011 17:26

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by denphone (Post 35234732)

Why won,t they let us purchase another box even though it is the smaller box, can,t Virgin plan and deliver anything properly and on time.

I suspect the CS person got it wrong and you can have 2 Tivos. Sadly, CS giving out wrong information is way too common.

These days, before I change any of my VM services, I check out the forums to see what the 'right' answer is before phoning CS, so i can put them right if necessary.

I checked on here that it was possible to have 2 tivos before I ordered.

denphone

12-05-2011 17:28

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by passingbat (Post 35234746)

Yes it is very common when you get one of their foreign call centre staff.

savvychels

12-05-2011 17:50

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by denphone (Post 35234732)

Why won,t they let us purchase another box even though it is the smaller box, can,t Virgin plan and deliver anything properly and on time.

Don't know - and it could just be misinformation on the part of the CS agent that dealt with the call asking for a 500 in addition to the 1TB. I'm just commenting on a possible explanation - I have no knowledge if this is the case.

passingbat

12-05-2011 17:58

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by denphone (Post 35234752)

Yes it is very common when you get one of their foreign call centre staff.

In my experience, they don't have to be foreign!

denphone

12-05-2011 18:02

Re: General TiVo Discussion Part 2

Thats were all my bad experiences have come from.

clinteastman

12-05-2011 18:47

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by passingbat (Post 35234801)

In my experience, they don't have to be foreign!

I have found Manila to be the best call centers, really professional and coherent.

denphone

12-05-2011 18:54

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by clinteastman (Post 35234835)

I have found Manila to be the best call centers, really professional and coherent.

Not in my experience.

devilincarnate

12-05-2011 19:07

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by passingbat (Post 35234801)

In my experience, they don't have to be foreign!

That is very well said:) As if all the staff are briefed, Kept up to date and monitored every so often they would all be able to give out the same info.

I have worked in a call centre and the amount of people who gave out the wrong info was just wrong and they put it in their notes, So when I was part of the complaints team we reported them. IMHO This is what seems to be lacking:D

Digital Fanatic

12-05-2011 19:10

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by denphone (Post 35234732)

Why won,t they let us purchase another box even though it is the smaller box, can,t Virgin plan and deliver anything properly and on time.

You can, just sounds like someone got their info wrong at the callcentre. Try again.

denphone

12-05-2011 19:23

Re: General TiVo Discussion Part 2

Quote:

Originally Posted by Digital Fanatic (Post 35234867)