Re: *All* ntl 10meg Discussion (part 2)
 

Is this true?


Are people on lower tiers being upgraded today as well as 3Mb users? :confused:

Re: *All* ntl 10meg Discussion (part 2)
 

...but that would be the automatic upgrade for the same price, on the middle tier.

What you have just done is upgraded to the higher tier for a higher price.

Re: *All* ntl 10meg Discussion (part 2)
 

I don't feel remotely robbed, I'm getting what I paid for. I'm not itching to download (or upload) anything particularly urgent. I didn't expect the upgrade till all the leaking started in this thread. It just seems like they're going out of their way to pi** people off. NTL no doubt have some incredibly smart people working for them but their promotions department seems lacking in any kind of sense. Yes, getting more money out of people in the short-term might seem great until you realise the people with most disposable income are the ones who they're annoying in the process.

Re: *All* ntl 10meg Discussion (part 2)
 

I'm sorry but that's crackers if you think that's the right way to run a company. £38 is a lot of money and to be told if you had have actually waited and not given them more of your money instead by upgrading 2 months ago, people have a right to be agrieved. This is not a packet of golden grahams, you can't make the comparison. This is not the right way to go about this.

Please can someone corroborate this is correct? I am at work and can't check. If it is correct then i shall ask for a month free or will be calling retentions to cancel.

Please don't flame me either, i believe this to be morally right, you do what you have to do, and i will deal with it my way.

Re: *All* ntl 10meg Discussion (part 2)
 

Wasn't moaning or anything just checking is all, Hopefull i think you call it.

As i said i don't mind waiting i was just curious.

Re: *All* ntl 10meg Discussion (part 2)
 

No one forced you to upgrade to the 3Mb and NTL stated nowhere that if YOU upgrade to 3Mb YOU will be put on 10Mb when the upgrades start.

Or did they?

Re: *All* ntl 10meg Discussion (part 2)
 

am i right in thinking nobody has yet managed to get upgraded who has a STB ???

andy

Re: *All* ntl 10meg Discussion (part 2)
 

And so am i :)

Re: *All* ntl 10meg Discussion (part 2)
 

so these changes... I'm prepared to wait... but do NTL send a signal to my router and automatically update my speed or do I have to restart my modem (I never switch it off)

ta

Re: *All* ntl 10meg Discussion (part 2)
 

cancelling why? because you havent been upgraded yet when there has been no specific upgrade date?

Re: *All* ntl 10meg Discussion (part 2)
 

Have a look on the channel,i will be phoneing it when 10 meg comes.

Re: *All* ntl 10meg Discussion (part 2)
 

i understand why people feel robbed on the 3 meg service as we were always told we would recieve the upgrade first when all the lower tiers can upgrade through the websie.

Re: *All* ntl 10meg Discussion (part 2)
 

I'm sick to the back teeth of people defending NTL on this.

1) They publicly announce that they were going to upgrade speeds. No one forced them to announce this they chose to themselves.

2) They appear to have conducted trials randomly - adding to the hype and uncertainty.

3) They've made no effort to communicate their plans to their customers. This IS important - because customers could be basing their choice to stay with NTL based on the future promise of these speeds.

4) It would appear they've also made no effort to keep employees infomed.

5) The end result of the above is customers being provided with incorrect information by NTL (yet again). Might i remind the NTL defenders that we've been in this position before over previous upgrades and they don't appear to have learned the basic lessons. Communication with customers is essential.

I have no problem with all the people on here bitching about upgrades not happening....for the simple fact that NTL could have prevented the bitching if they'd chosen to communicate properly.

Re: *All* ntl 10meg Discussion (part 2)
 

To be fair ntl never directly told us that, it was a 'source' that told cableforum that, maybe their source wasn't very reliable, or maybe they deliberately made up a story to keep them off their backs. :D

Re: *All* ntl 10meg Discussion (part 2)
 

when it comes to automatic updates NTL was quite correct 3Mb users will be upgraded first

But They Neglected To Mention That Anybody Below 3Mb can update through the website

If That's Going To Be The Case Shouldn't It Be Available To Everybody?