Re: New Speed Upgrades 8th March. (Part 4)
 

Just rung Customer Services and was talking to this guy for like 15 minutes. he was telling me about caps and aload of other stuff.. he said he cant manually be upgraded from him but the updates are going through manualy. umm in my opinion that dont make sence :) then next he sed ur update will be automatic between 8th march to the 14th march because that was the official date so after a nice conversation with this chap he said to save ur self alot of bother with C/s u could always wait a while:) i agreed because after all this update is free of charge so i aint losing out on anything but the speed :erm:

Re: New Speed Upgrades 8th March. (Part 4)
 

I feel really sorry for those people waiting to be upgraded to 3mb.

Re: New Speed Upgrades 8th March. (Part 4)
 

Just phone CS used the package change option spoke to the girl and told here the website upgrade didnt work for me and she put me on 3mbit manually, took like 3 mins tops. Im in Glasgow btw :)

Re: New Speed Upgrades 8th March. (Part 4)
 

I feel really sorry for the kids of today. They've obviously not been taught the power of communicating. 'Bring back the full stop' I say.

Re: New Speed Upgrades 8th March. (Part 4)
 

Not just the communicating. People these days expect things to happen now and have lost the power of patience. The I want it now brigade is becoming a problem.




:erm:

Re: New Speed Upgrades 8th March. (Part 4)
 

I upgraded lastnight from 750 to 2 meg on the web. My modem was re-set after abt 30 mins and a speed test showed I was on at 1.96 Meg.

:) :)

Re: New Speed Upgrades 8th March. (Part 4)
 

I have a couple of mates in Derry who foned CS and got their upgrades to 2mb in less than 5 minutes, does seem to be the luck of the draw tho.

Re: New Speed Upgrades 8th March. (Part 4)
 

Jesus you are nothing if not persistent, PM me your postcode and door number and I'll get my mate to upgrade you now but he is leaving work soon.

:banghead: why didnt a single one of the CS staff upgrade you?

**edit** sorry looks like he may have left already, I sent him an email asking if he could do a couple of manual upgrades before I posted this and he hasnt replied yet.

Re: New Speed Upgrades 8th March. (Part 4)
 

:( his he stil laround?

Re: New Speed Upgrades 8th March. (Part 4)
 

I just upgraded using the link on the ntlworld homepage from 750K to 2Mb.

Booting the modem happened in about 3 mins, literally.

Just done a speed test and downstream is coming up at 2073Kbps so I'm happy enough.

Only thing is, when upgrading on the web, it asks you to transfer to a new payment plan... couple of questions about that:

1) is this the beginning of a new 12month contract?
2) currently on my bill we were only paying £19.99/month for 750K as we got a student deal... is next months going to go up to the new £24.99 as I agreed to 'change' the service when upgrading?

Thanks,

Stuart

**edit: sorry, forgot to add that im in the nottingham area

Re: New Speed Upgrades 8th March. (Part 4)
 

:angel: As a few people have mentioned i think the free upgrade via customer service is pick of the draw, my partner phoned last night and was told he had to await a letter from NTL before he could be upgraded, I phoned this morning and said by visiting this site i have noticed that some people seem to have been upgraded in my area already, and was there any chance of my connection through Samsung STB being upgraded from 1.5 to 3mb, she did a bit of typing and asked me to hold the line for a minute so she could try and push it through for me, seconds later she advised me to completely reboot, which I did, then rebooted the pc and had to re-provision/register for the upgrade, then another restart of STB and PC and WooHoo I'm on 3mb. I'm in Warrington Cheshire BTW so as you can see this area is done.

:cool: :)

Re: New Speed Upgrades 8th March. (Part 4)
 

is it best to choose the option for upgrading package or number 5 all other enquireries i always choose number 5. :dozey:

Re: New Speed Upgrades 8th March. (Part 4)
 

Chris he is still in, but he is leaving in about 5 minutes

**edit

He's gone, he just called me as he was leaving the building.

Re: New Speed Upgrades 8th March. (Part 4)
 

its ok upgraded:D

i rung package changes coz i had xbox live on he had to flash my modem then reset then do a config soemthing i didnt have to reboot :D

thanks for offering to help me anyways mate . apreciate it il add to ur reputation points :)

Re: New Speed Upgrades 8th March. (Part 4)
 

No he really didnt, he had to click a button in SABS, but if he felt better telling you how much he had to do then whatever helps him get through his day lol